Frontier has investigated the complaint and offers the following response: Frontier completed the request for removal of the Frontier TV on April 23, 2016.Frontier issued a credit for Frontier TV from April back to April 8, when [redacted] originally requested.Due to the conversion from Verizon to Frontier; orders were delayed.Frontier contacted [redacted] regarding the credit and she was satisfied with the result
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises since the Verizon to Frontier migration on April 1, her billing has increased without explanation Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of Ms [redacted] ’s account reveals that her bill increased due to a promotion that had expired on March 28, This was a $promotional credit that had ended, causing a $bill increaseFrontier advises a Frontier representative has attempted to contact Ms [redacted] , but remains unsuccessfulA letter with the representatives contact information has been sent to Ms [redacted] should she seek further resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
So to be clear I was contacted by Frontier executive office and was offered at $additional credit for the four hours on the phone which I'm fine with, but I advised them that they should train their reps betterNow for my other part of the account she did not resolve itShe stated she would contact me the next day and never called meOn top of that I authorize the final payment of $and they took $out of my accountSo I called in today and spoke with them again and they offered a credit to me for the differenceThen I was offered the original $again which was the whole reason I started this complaint and six Frontier reps later I finally found one that knew what they were doing and wasn't telling me informationI now have my service scheduled to be turned back on on the 17th with the price I was originally quoted but no thanks to the person that called after submitting the complaint.Ultimately my advice to customers of Frontier is be careful they're shady and will tell you information just to get you off the phoneMost of them don't really know what they're doing but when you find that one person that does the experience is greatI'll give you an update on the 17th to make sure everything was correct with my bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that no credits are warrantedService is subject to availability and may not be determined until the date of the field visit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that on June 26, 2017, he called Frontier to question a charge on his credit card for Frontier Secure, and that he previously did not know who Frontier wasMr [redacted] advises that he ordered internet service from [redacted] and was unaware that he was signed up for Frontier Secure, an internet security product He also advises that when he called Frontier, he was told that his information is not in their system and there is no record of him having been a Frontier customerMr [redacted] advises that his information may have been sold by someone from [redacted] to Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that customers who sign up for [redacted] internet service are automatically enrolled in Frontier’s premium technical support, and that the customers do have the ability to opt out of the Frontier Secure premium technical supportFrontier advises that Mr [redacted] is not a customer of Frontier since he lives in a state where Frontier internet, TV, or home phone service is not available Frontier also advises that Mr***’s information did not get sold to Frontier by [redacted] , since [redacted] has a partnership with Frontier for providing optional premium technical support to [redacted] customers Frontier spoke with Mr [redacted] on June 29, 2017, and advised him that he has been de-enrolled from the Frontier Secure premium technical support service He was also advised that any further inquiries would need to be directed to his internet service provider, [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am sadly disappointed with the overall customer service provided through Frontier and feel that I should not have to contact Revdex.com to obtain a resolution to a problem Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate her bringing this matter to our attention.In the complaint Ms [redacted] expressed concern regarding multiple reports that Frontier did not provide FiOS TV or internet for the month of June, yet she was charged for the services She reported the trouble three times and three technicians were dispatched to her home but was unable to repair the service Our records indicate the customer did report trouble and records show the trouble ticket numbers included in the complaint are accurate However, there is no indication the customer was completely out of service The customer discontinued service June 30, but the billing statement for June generated on June 4, 2016, prior to the disconnection of service and the balance total was $The July 4, billing statement reflected the previous balance of $200.00, there was no payment received and the balance brought forward remained $ The current activity for July indicated the customer disconnected service June 30, and was credited for services billed in advance for the period June – July The customer was billed an Early Termination Fee of $56.63, which brought the current charge to $36.16.On August 22, a credit was issued in the amount of $for the month of June Unfortunately, the credit was denied on September 2, As of August 17, 2016, the credit was resubmitted for executive approval in the amount of $ The approval of this credit will clear the balance.We sincerely apologize for the difficulty Ms [redacted] experienced as a result of the above matter Should Ms [redacted] wish to discuss this matter further, I can be reached at 84-320- EXT 111-1343.Sincerely, Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Frontier works hard to provide the fastest speeds possible for all of our service areasIn this market we serve the remote office with the max number of span lines possibleWe are having issues with a couple of the spans at this time and we do have a technician assigned to correct those issues The Frontier Internet service to which Ms [redacted] subscribes is “up to” Mbps As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for up to Mbps and receives up to Mbps Frontier operates in a very competitive environment in most of our service area.Frontier cannot control where our competitors choose to compete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On May 8th, when I spoke with a Frontier representative named Daniel (in Connecticut) I was requested to make a payment of $before they would be able to help me make any adjustments to my plan of serviceI made that payment immediately (confirmation # [redacted] ) I was also transferred to someone named Karen at 6:pm to complete the call That evening we had no internet service and have had none since then except for a hot spot that our son let us use of hisWe also have used the service of our daughter who lives miles from usThis is an inconvenience for us but we made the choice because of our financial situation [redacted] is a dairy farmer and [redacted] is a retired teacherI do not know why the billing service did not remove the charges from us until June 20th, but we did not have service after May 8thWe agree that there was a remaining balance of $We are willing to pay this amount and the cost of land line service for the months of May and June.We now realize that there was a $charge for early termination and we were shown that this disclaimer appears on the back page of the billHowever, we were not advised about this by the any representative that we spoke to on the phone or in any of the online chat sessions when we were seeking to resolve this matterWe have been loyal Frontier customers for at least yearsAs far as disconnection of the land line service for lack of payment, this occurred on our end on July 6th and July 10thWe were unable to call out after July 6th and we received no incoming calls after July 10thWe have repeatedly tried to resolve this issueWe are also both older than and the disconnect notice indicated that we would have more time to resolve the issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in email correspondence with a representative, but they still have not adjusted the invoice to reflect only internet service and not tv service Please refer to attached email Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Mr [redacted] states that after agreeing to a year contract his bill went up $ Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and educated him on a billing error that caused his bill to go up $ Frontier also educated Mr [redacted] regarding credits being placed for the billing error once error is resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that business account was brought to Frontier as is with no changes.Frontier advises that business account manager analyzed the bills from May through June the prices for the products had remained the same across the board and monthly reoccurring charges had not changed going from Verizon to Frontier.In June 2016, an analyst did note that what had changed was call usage which does effect the bill depending on the minutes used each month.With increased minutes used plus taxes and surcharges associated the charges would increase In turn, less usage, the bill would go down.In late September, Complex billing examined the account and concluded that Frontier has been charging for local calls that Verizon was not charging.Frontier requested a copy of Mr***’s Verizon contract, however, Mr [redacted] did not have it but did send a copy from his Verizon bill.A request has been submitted to match the pricing to Verizon and awaiting response Until recently, Frontier systems haven’t been able to change existing pricing to another amount and requires several departments to coordinate specific functions which is a lengthy process at this time.Frontier advises credits have been applied to the account since acquisition totaling $ Any additional credit, if applicable, will be determined by account manager once completely resolved
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her services were cancelled by frontier when she was trying to make changes to the accountMs [redacted] advises that she was charged for the time without serviceFrontier has investigated the above statements and offers the following response: Frontier found that there was a new account ( [redacted] .0) opened so Ms [redacted] ’s services were working properly.Frontier found that there was a credit for $that was approved on 10/17/16.Frontier spoke with Ms [redacted] and advised her of the resolution, Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] and [redacted] to our office for reviewWe appreciate Mrand Mrs [redacted] bringing this matter to our attention The Complaint states that: • Mrand Mrs [redacted] state they had a power outage in the area on December 16, when the power came back on the FIOS router never came back onMrand Mrs [redacted] further state the service was out from December 16, through December 23, • Mrand Mrs [redacted] requested a sooner due date and were unsuccessful • Mrand Mrs [redacted] state they are seeking resolution and credit for their account for a month of services Frontier has investigated the above statements and offers the following response: • Frontiers notes state the technical support attempted to reboot the ONT and when unsuccessful requested field dispatch • Commitment time frames vary depending on multiple factors such as out of service status, time of the trouble report, number of technicians available, etc • Frontier records reflect that Mrand Mrs [redacted] received an out of service credit on December 23rd for service dated December 16, through December 23, Additionally on January 10, a credit was provided for a full month of service although the credit was not warranted We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services with FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that, due to a system error, Mr [redacted] was billed incorrectly.Frontier advises that a full adjustment has been issued and there is now a zero balance on Mr [redacted] ’s accountFrontier spoke to Mr [redacted] on November 29, and advised of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Mr [redacted] placed his order for service before the promotion actually started His order was placed on 6/29/and the promotion started on 7/1/ As a courtesy, a Frontier agent adjusted the account for one full month of FIOS Data fees which equated to $ Mr [redacted] is satisfied with the resolution He does understand that the adjustment will take up to two billing cycles to appear on his statement Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that a past due balance had been reported to an outside collection agency and he is requesting it be erased from his credit reportFrontier has investigated the above statements and offers the following response:Frontier records show that there was an error in the final billing and balance that was submitted to the collection agencyFrontier advises that an adjustment in the amount of $was applied to Mr***’ account leaving a remaining balance of $for services up to November 23, Frontier advises that this information was updated to the collection agency.Frontier advises that the remaining balance showing on the credit report of $is a valid collection and therefore cannot be removed from his credit reportFrontier advises that once Mr [redacted] pays the balance then an update will be sent to the collection agency that the debt has been satisfiedFrontier spoke with Mr [redacted] on July 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I spoke to the Business and they offered a $refund to my last billI let the business know that $is not sufficient for the frustration I went throughIt took the Company days to fix the issue and in that time my business line was out of order/disconnectedI went through hours of phone conversations with each representative telling me the line would be fixed and it never was fixed, not until I filed with the better business$is not a sufficient resolutionI asked for the last bill to be waived and at least fifty percent off would be sufficient not $20.00.Thank you, [redacted] R [redacted]
Frontier has investigated the complaint and offers the following response: Frontier completed the request for removal of the Frontier TV on April 23, 2016.Frontier issued a credit for Frontier TV from April back to April 8, when [redacted] originally requested.Due to the conversion from Verizon to Frontier; orders were delayed.Frontier contacted [redacted] regarding the credit and she was satisfied with the result
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises since the Verizon to Frontier migration on April 1, her billing has increased without explanation Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of Ms [redacted] ’s account reveals that her bill increased due to a promotion that had expired on March 28, This was a $promotional credit that had ended, causing a $bill increaseFrontier advises a Frontier representative has attempted to contact Ms [redacted] , but remains unsuccessfulA letter with the representatives contact information has been sent to Ms [redacted] should she seek further resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
So to be clear I was contacted by Frontier executive office and was offered at $additional credit for the four hours on the phone which I'm fine with, but I advised them that they should train their reps betterNow for my other part of the account she did not resolve itShe stated she would contact me the next day and never called meOn top of that I authorize the final payment of $and they took $out of my accountSo I called in today and spoke with them again and they offered a credit to me for the differenceThen I was offered the original $again which was the whole reason I started this complaint and six Frontier reps later I finally found one that knew what they were doing and wasn't telling me informationI now have my service scheduled to be turned back on on the 17th with the price I was originally quoted but no thanks to the person that called after submitting the complaint.Ultimately my advice to customers of Frontier is be careful they're shady and will tell you information just to get you off the phoneMost of them don't really know what they're doing but when you find that one person that does the experience is greatI'll give you an update on the 17th to make sure everything was correct with my bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that no credits are warrantedService is subject to availability and may not be determined until the date of the field visit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that on June 26, 2017, he called Frontier to question a charge on his credit card for Frontier Secure, and that he previously did not know who Frontier wasMr [redacted] advises that he ordered internet service from [redacted] and was unaware that he was signed up for Frontier Secure, an internet security product He also advises that when he called Frontier, he was told that his information is not in their system and there is no record of him having been a Frontier customerMr [redacted] advises that his information may have been sold by someone from [redacted] to Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that customers who sign up for [redacted] internet service are automatically enrolled in Frontier’s premium technical support, and that the customers do have the ability to opt out of the Frontier Secure premium technical supportFrontier advises that Mr [redacted] is not a customer of Frontier since he lives in a state where Frontier internet, TV, or home phone service is not available Frontier also advises that Mr***’s information did not get sold to Frontier by [redacted] , since [redacted] has a partnership with Frontier for providing optional premium technical support to [redacted] customers Frontier spoke with Mr [redacted] on June 29, 2017, and advised him that he has been de-enrolled from the Frontier Secure premium technical support service He was also advised that any further inquiries would need to be directed to his internet service provider, [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier and Ms [redacted] have reached an equitable agreement and Ms [redacted] has closed her account with Frontier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am sadly disappointed with the overall customer service provided through Frontier and feel that I should not have to contact Revdex.com to obtain a resolution to a problem Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate her bringing this matter to our attention.In the complaint Ms [redacted] expressed concern regarding multiple reports that Frontier did not provide FiOS TV or internet for the month of June, yet she was charged for the services She reported the trouble three times and three technicians were dispatched to her home but was unable to repair the service Our records indicate the customer did report trouble and records show the trouble ticket numbers included in the complaint are accurate However, there is no indication the customer was completely out of service The customer discontinued service June 30, but the billing statement for June generated on June 4, 2016, prior to the disconnection of service and the balance total was $The July 4, billing statement reflected the previous balance of $200.00, there was no payment received and the balance brought forward remained $ The current activity for July indicated the customer disconnected service June 30, and was credited for services billed in advance for the period June – July The customer was billed an Early Termination Fee of $56.63, which brought the current charge to $36.16.On August 22, a credit was issued in the amount of $for the month of June Unfortunately, the credit was denied on September 2, As of August 17, 2016, the credit was resubmitted for executive approval in the amount of $ The approval of this credit will clear the balance.We sincerely apologize for the difficulty Ms [redacted] experienced as a result of the above matter Should Ms [redacted] wish to discuss this matter further, I can be reached at 84-320- EXT 111-1343.Sincerely, Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Frontier works hard to provide the fastest speeds possible for all of our service areasIn this market we serve the remote office with the max number of span lines possibleWe are having issues with a couple of the spans at this time and we do have a technician assigned to correct those issues The Frontier Internet service to which Ms [redacted] subscribes is “up to” Mbps As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for up to Mbps and receives up to Mbps Frontier operates in a very competitive environment in most of our service area.Frontier cannot control where our competitors choose to compete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On May 8th, when I spoke with a Frontier representative named Daniel (in Connecticut) I was requested to make a payment of $before they would be able to help me make any adjustments to my plan of serviceI made that payment immediately (confirmation # [redacted] ) I was also transferred to someone named Karen at 6:pm to complete the call That evening we had no internet service and have had none since then except for a hot spot that our son let us use of hisWe also have used the service of our daughter who lives miles from usThis is an inconvenience for us but we made the choice because of our financial situation [redacted] is a dairy farmer and [redacted] is a retired teacherI do not know why the billing service did not remove the charges from us until June 20th, but we did not have service after May 8thWe agree that there was a remaining balance of $We are willing to pay this amount and the cost of land line service for the months of May and June.We now realize that there was a $charge for early termination and we were shown that this disclaimer appears on the back page of the billHowever, we were not advised about this by the any representative that we spoke to on the phone or in any of the online chat sessions when we were seeking to resolve this matterWe have been loyal Frontier customers for at least yearsAs far as disconnection of the land line service for lack of payment, this occurred on our end on July 6th and July 10thWe were unable to call out after July 6th and we received no incoming calls after July 10thWe have repeatedly tried to resolve this issueWe are also both older than and the disconnect notice indicated that we would have more time to resolve the issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in email correspondence with a representative, but they still have not adjusted the invoice to reflect only internet service and not tv service Please refer to attached email Regards, [redacted]
The correct billing amount should be $per month
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Mr [redacted] states that after agreeing to a year contract his bill went up $ Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and educated him on a billing error that caused his bill to go up $ Frontier also educated Mr [redacted] regarding credits being placed for the billing error once error is resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that business account was brought to Frontier as is with no changes.Frontier advises that business account manager analyzed the bills from May through June the prices for the products had remained the same across the board and monthly reoccurring charges had not changed going from Verizon to Frontier.In June 2016, an analyst did note that what had changed was call usage which does effect the bill depending on the minutes used each month.With increased minutes used plus taxes and surcharges associated the charges would increase In turn, less usage, the bill would go down.In late September, Complex billing examined the account and concluded that Frontier has been charging for local calls that Verizon was not charging.Frontier requested a copy of Mr***’s Verizon contract, however, Mr [redacted] did not have it but did send a copy from his Verizon bill.A request has been submitted to match the pricing to Verizon and awaiting response Until recently, Frontier systems haven’t been able to change existing pricing to another amount and requires several departments to coordinate specific functions which is a lengthy process at this time.Frontier advises credits have been applied to the account since acquisition totaling $ Any additional credit, if applicable, will be determined by account manager once completely resolved
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her services were cancelled by frontier when she was trying to make changes to the accountMs [redacted] advises that she was charged for the time without serviceFrontier has investigated the above statements and offers the following response: Frontier found that there was a new account ( [redacted] .0) opened so Ms [redacted] ’s services were working properly.Frontier found that there was a credit for $that was approved on 10/17/16.Frontier spoke with Ms [redacted] and advised her of the resolution, Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] and [redacted] to our office for reviewWe appreciate Mrand Mrs [redacted] bringing this matter to our attention The Complaint states that: • Mrand Mrs [redacted] state they had a power outage in the area on December 16, when the power came back on the FIOS router never came back onMrand Mrs [redacted] further state the service was out from December 16, through December 23, • Mrand Mrs [redacted] requested a sooner due date and were unsuccessful • Mrand Mrs [redacted] state they are seeking resolution and credit for their account for a month of services Frontier has investigated the above statements and offers the following response: • Frontiers notes state the technical support attempted to reboot the ONT and when unsuccessful requested field dispatch • Commitment time frames vary depending on multiple factors such as out of service status, time of the trouble report, number of technicians available, etc • Frontier records reflect that Mrand Mrs [redacted] received an out of service credit on December 23rd for service dated December 16, through December 23, Additionally on January 10, a credit was provided for a full month of service although the credit was not warranted We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services with FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that, due to a system error, Mr [redacted] was billed incorrectly.Frontier advises that a full adjustment has been issued and there is now a zero balance on Mr [redacted] ’s accountFrontier spoke to Mr [redacted] on November 29, and advised of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Mr [redacted] placed his order for service before the promotion actually started His order was placed on 6/29/and the promotion started on 7/1/ As a courtesy, a Frontier agent adjusted the account for one full month of FIOS Data fees which equated to $ Mr [redacted] is satisfied with the resolution He does understand that the adjustment will take up to two billing cycles to appear on his statement Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that a past due balance had been reported to an outside collection agency and he is requesting it be erased from his credit reportFrontier has investigated the above statements and offers the following response:Frontier records show that there was an error in the final billing and balance that was submitted to the collection agencyFrontier advises that an adjustment in the amount of $was applied to Mr***’ account leaving a remaining balance of $for services up to November 23, Frontier advises that this information was updated to the collection agency.Frontier advises that the remaining balance showing on the credit report of $is a valid collection and therefore cannot be removed from his credit reportFrontier advises that once Mr [redacted] pays the balance then an update will be sent to the collection agency that the debt has been satisfiedFrontier spoke with Mr [redacted] on July 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I spoke to the Business and they offered a $refund to my last billI let the business know that $is not sufficient for the frustration I went throughIt took the Company days to fix the issue and in that time my business line was out of order/disconnectedI went through hours of phone conversations with each representative telling me the line would be fixed and it never was fixed, not until I filed with the better business$is not a sufficient resolutionI asked for the last bill to be waived and at least fifty percent off would be sufficient not $20.00.Thank you, [redacted] R [redacted]