Revdex.com: I spoke to the Business and they offered a $refund to my last billI let the business know that $is not sufficient for the frustration I went throughIt took the Company days to fix the issue and in that time my business line was out of order/disconnectedI went through hours of phone conversations with each representative telling me the line would be fixed and it never was fixed, not until I filed with the better business$is not a sufficient resolutionI asked for the last bill to be waived and at least fifty percent off would be sufficient not $20.00.Thank you, [redacted] R [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like her television service restoredFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 28, Frontier explained the Deferred payment arrangements agreementFrontier advised Ms [redacted] that Frontier issued an out of service adjustment of $Frontier reviewed adjustments, charges and bill is correctFrontier provided a payment extension until December 4, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services with FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that, due to a system error, Mr [redacted] was billed incorrectly.Frontier advises that a full adjustment has been issued and there is now a zero balance on Mr [redacted] ’s accountFrontier spoke to Mr [redacted] on November 29, and advised of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her services were cancelled by frontier when she was trying to make changes to the accountMs [redacted] advises that she was charged for the time without serviceFrontier has investigated the above statements and offers the following response: Frontier found that there was a new account ( [redacted] .0) opened so Ms [redacted] ’s services were working properly.Frontier found that there was a credit for $that was approved on 10/17/16.Frontier spoke with Ms [redacted] and advised her of the resolution, Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Our records on August 1, customer called Frontier to inquire about the monthly rate he is receivingRepresentative explained to Mr [redacted] that the quote that was given to him was for a New Customer Acquisition rate that are provided to new customers only.On August 28, 2016, Mr [redacted] notified Frontier that he requested to have services ported to a different companyAccount was finalized on August 26, 2016.November 8, 2016, Frontier spoke with Mr [redacted] and apologized sincerelyAccount has been credit to reflect a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrDelavar has experienced because of the above matter
The Complaint states that: Ms [redacted] advises that she called to move her Frontier service in July and that the service was never movedMs [redacted] advises that she continued to be billed beyond her cancellation dateFrontier has investigated the above statements and offers the following response: Frontier advises that we have credited Ms [redacted] ’s account in full for the month of JulyAll fees associated with cancellation have also been refunded and the customer does not have a balance with FrontierFrontier advises that we spoke to Ms [redacted] on October 25, to advise of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that a past due balance had been reported to an outside collection agency and he is requesting it be erased from his credit reportFrontier has investigated the above statements and offers the following response:Frontier records show that there was an error in the final billing and balance that was submitted to the collection agencyFrontier advises that an adjustment in the amount of $was applied to Mr***’ account leaving a remaining balance of $for services up to November 23, Frontier advises that this information was updated to the collection agency.Frontier advises that the remaining balance showing on the credit report of $is a valid collection and therefore cannot be removed from his credit reportFrontier advises that once Mr [redacted] pays the balance then an update will be sent to the collection agency that the debt has been satisfiedFrontier spoke with Mr [redacted] on July 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just received my new bill and all the updates they indicating have been made Also, I dropped of my equipment at one of their offices since the boxes never arrived so they can cancel that.Great job on this and thank you Regards, [redacted] ***
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is disputing their high billing amount due to Frontier [redacted] [redacted] feels that some of their lines were not disconnected when requested Frontier has investigated the above statements and offers the following response:Frontier Investigated and found the main line is ###-###-####.Several lines were ported out except lines, and those were canceled on January 9, 2017.Frontier consolidated all balances into the main account.Frontier also transferred a $credit from ###-###-#### to ###-###-####.This is leaving a remaining balance of $$in which is payable and dueA Frontier representative was unsuccessful in our attempts to reach Ms [redacted] , to review the account.Should she like to discuss this concern she may contact Ms [redacted] at 1/###-###-#### Ext [redacted] .We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Outlet has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] was not aware of Frontier taking over his services on April 1, He stated that he threw out all correspondence from Frontier, thinking it was junk mail Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and he requested copies of all his Frontier billsWe sent him months of Frontiers bills by e-mail to MrWinneshiekFrontier spoke with Mr [redacted] on October 17, and he informed Frontier to stop harassing him and to deal with the B.B.BdirectlyMr [redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] never reported a service issue to Frontier.Mr [redacted] was provision for speeds as fast a 6Mbps.Frontier finds that Mr [redacted] owes for the connection of service and the service from September 21, through October 3, 2016.Frontier finds that no additional credit is due to Mr [redacted] His balance is $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · [redacted] advises of erroneous billing since September Frontier has investigated the above statements and offers the following response: · Frontier records indicate [redacted] spoke with a retention representative that placed an order with a $price quote This quote occurred on 9/25/· Frontier records indicate an adjustment was placed on the account on 10/13/to correct the billing $was reflected as an adjustment on the 11/4/billing statement · Frontier has placed an additional adjustment of $to offset the remaining billing to reflect $before taxes and fees· As a one-time courtesy Frontier waived the late fees from October until the account was disconnected on 11/30/We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had Frontier internet service installed in her home, but it was too slow that she could not use it Ms [redacted] advises that she cancelled her Frontier service the day after the service was installed She also advises that she received a bill for $140.00, even though she was told by Frontier that she would not be charged for the installation MsWiliams advises that she was told by Frontier that the bill would be corrected, but then her next bill totaled $ She also advises that she should not have to pay for service that she never used, and that she needs to have her bill adjusted Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on August 16, 2017, and advised her that the entire bill has been credited, leaving her with a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did finally receive my gift card for Amazon and got my billing dispute resolved as well Thank you all for help in resolving this matter Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Internet and TV service was not working Customer stated he had a difficult time reaching customer service repair assistance Frontier has investigated the above statements and offers the following response: The internet and TV services were repaired on 5/5/Credit was issued for the time out of service for the days April 25th thru May 5th total credit $22.39, and additional credit of $was issued for the issues she did experience calling customer serviceApologized to the customer for the inconvenience she did experience, and thanked the customer for remaining a Frontier customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH FOR YOUR ASSISTANCE - WE ARE EXTREMELY THANKFUL FOR YOUR HELP IN RESOLVING THIS MATTER Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancy on closed accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that we have no record requesting to close account in his name and open account in roommate’s name.Frontier explained account was closed on October 16, Frontier advised Mr [redacted] account has been sent to outside collection agency [redacted] Mr [redacted] was provided the number to [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has applied an adjustment to Mr***’s Frontier account in the amount of $for the early termination feeMr [redacted] is currently subscribing to FiOS Digital Voice, FiOS 75/75, and Device ProtectionA Frontier consultant left a message for Mr [redacted] with detailed contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Mr [redacted] states that after agreeing to a year contract his bill went up $ Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and educated him on a billing error that caused his bill to go up $ Frontier also educated Mr [redacted] regarding credits being placed for the billing error once error is resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Very quick service
Revdex.com: I spoke to the Business and they offered a $refund to my last billI let the business know that $is not sufficient for the frustration I went throughIt took the Company days to fix the issue and in that time my business line was out of order/disconnectedI went through hours of phone conversations with each representative telling me the line would be fixed and it never was fixed, not until I filed with the better business$is not a sufficient resolutionI asked for the last bill to be waived and at least fifty percent off would be sufficient not $20.00.Thank you, [redacted] R [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like her television service restoredFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 28, Frontier explained the Deferred payment arrangements agreementFrontier advised Ms [redacted] that Frontier issued an out of service adjustment of $Frontier reviewed adjustments, charges and bill is correctFrontier provided a payment extension until December 4, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services with FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that, due to a system error, Mr [redacted] was billed incorrectly.Frontier advises that a full adjustment has been issued and there is now a zero balance on Mr [redacted] ’s accountFrontier spoke to Mr [redacted] on November 29, and advised of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her services were cancelled by frontier when she was trying to make changes to the accountMs [redacted] advises that she was charged for the time without serviceFrontier has investigated the above statements and offers the following response: Frontier found that there was a new account ( [redacted] .0) opened so Ms [redacted] ’s services were working properly.Frontier found that there was a credit for $that was approved on 10/17/16.Frontier spoke with Ms [redacted] and advised her of the resolution, Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Our records on August 1, customer called Frontier to inquire about the monthly rate he is receivingRepresentative explained to Mr [redacted] that the quote that was given to him was for a New Customer Acquisition rate that are provided to new customers only.On August 28, 2016, Mr [redacted] notified Frontier that he requested to have services ported to a different companyAccount was finalized on August 26, 2016.November 8, 2016, Frontier spoke with Mr [redacted] and apologized sincerelyAccount has been credit to reflect a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrDelavar has experienced because of the above matter
The Complaint states that: Ms [redacted] advises that she called to move her Frontier service in July and that the service was never movedMs [redacted] advises that she continued to be billed beyond her cancellation dateFrontier has investigated the above statements and offers the following response: Frontier advises that we have credited Ms [redacted] ’s account in full for the month of JulyAll fees associated with cancellation have also been refunded and the customer does not have a balance with FrontierFrontier advises that we spoke to Ms [redacted] on October 25, to advise of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that a past due balance had been reported to an outside collection agency and he is requesting it be erased from his credit reportFrontier has investigated the above statements and offers the following response:Frontier records show that there was an error in the final billing and balance that was submitted to the collection agencyFrontier advises that an adjustment in the amount of $was applied to Mr***’ account leaving a remaining balance of $for services up to November 23, Frontier advises that this information was updated to the collection agency.Frontier advises that the remaining balance showing on the credit report of $is a valid collection and therefore cannot be removed from his credit reportFrontier advises that once Mr [redacted] pays the balance then an update will be sent to the collection agency that the debt has been satisfiedFrontier spoke with Mr [redacted] on July 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just received my new bill and all the updates they indicating have been made Also, I dropped of my equipment at one of their offices since the boxes never arrived so they can cancel that.Great job on this and thank you Regards, [redacted] ***
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is disputing their high billing amount due to Frontier [redacted] [redacted] feels that some of their lines were not disconnected when requested Frontier has investigated the above statements and offers the following response:Frontier Investigated and found the main line is ###-###-####.Several lines were ported out except lines, and those were canceled on January 9, 2017.Frontier consolidated all balances into the main account.Frontier also transferred a $credit from ###-###-#### to ###-###-####.This is leaving a remaining balance of $$in which is payable and dueA Frontier representative was unsuccessful in our attempts to reach Ms [redacted] , to review the account.Should she like to discuss this concern she may contact Ms [redacted] at 1/###-###-#### Ext [redacted] .We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Outlet has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] was not aware of Frontier taking over his services on April 1, He stated that he threw out all correspondence from Frontier, thinking it was junk mail Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and he requested copies of all his Frontier billsWe sent him months of Frontiers bills by e-mail to MrWinneshiekFrontier spoke with Mr [redacted] on October 17, and he informed Frontier to stop harassing him and to deal with the B.B.BdirectlyMr [redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] never reported a service issue to Frontier.Mr [redacted] was provision for speeds as fast a 6Mbps.Frontier finds that Mr [redacted] owes for the connection of service and the service from September 21, through October 3, 2016.Frontier finds that no additional credit is due to Mr [redacted] His balance is $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · [redacted] advises of erroneous billing since September Frontier has investigated the above statements and offers the following response: · Frontier records indicate [redacted] spoke with a retention representative that placed an order with a $price quote This quote occurred on 9/25/· Frontier records indicate an adjustment was placed on the account on 10/13/to correct the billing $was reflected as an adjustment on the 11/4/billing statement · Frontier has placed an additional adjustment of $to offset the remaining billing to reflect $before taxes and fees· As a one-time courtesy Frontier waived the late fees from October until the account was disconnected on 11/30/We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had Frontier internet service installed in her home, but it was too slow that she could not use it Ms [redacted] advises that she cancelled her Frontier service the day after the service was installed She also advises that she received a bill for $140.00, even though she was told by Frontier that she would not be charged for the installation MsWiliams advises that she was told by Frontier that the bill would be corrected, but then her next bill totaled $ She also advises that she should not have to pay for service that she never used, and that she needs to have her bill adjusted Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on August 16, 2017, and advised her that the entire bill has been credited, leaving her with a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did finally receive my gift card for Amazon and got my billing dispute resolved as well Thank you all for help in resolving this matter Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Internet and TV service was not working Customer stated he had a difficult time reaching customer service repair assistance Frontier has investigated the above statements and offers the following response: The internet and TV services were repaired on 5/5/Credit was issued for the time out of service for the days April 25th thru May 5th total credit $22.39, and additional credit of $was issued for the issues she did experience calling customer serviceApologized to the customer for the inconvenience she did experience, and thanked the customer for remaining a Frontier customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH FOR YOUR ASSISTANCE - WE ARE EXTREMELY THANKFUL FOR YOUR HELP IN RESOLVING THIS MATTER Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancy on closed accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that we have no record requesting to close account in his name and open account in roommate’s name.Frontier explained account was closed on October 16, Frontier advised Mr [redacted] account has been sent to outside collection agency [redacted] Mr [redacted] was provided the number to [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has applied an adjustment to Mr***’s Frontier account in the amount of $for the early termination feeMr [redacted] is currently subscribing to FiOS Digital Voice, FiOS 75/75, and Device ProtectionA Frontier consultant left a message for Mr [redacted] with detailed contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Mr [redacted] states that after agreeing to a year contract his bill went up $ Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and educated him on a billing error that caused his bill to go up $ Frontier also educated Mr [redacted] regarding credits being placed for the billing error once error is resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Very quick service