Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Attempts to close the account were started in February 2016, FRONTIER NEVER RESPONDED OR ANSWERED THEIR PHONE multiple times, that is why they have no record of contactI was out of contract and the service should have been canceled when it went days past due
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe complaint states that: Mr [redacted] contacted Frontier to have a landline service disconnected in his mother’s name as she was going into assisted living and reopen it back in his name and was informed if he added Dish TV he would receive a $Amazon Gift card and seeing he would be switching from Direct TV he would be eligible for a $Gift card per Agent named Alex.Mr [redacted] advises that he was placed on hold and the Agent came back and said he could keep the same telephone number and still would qualify for the Amazon Gift card promotion.Mr [redacted] advises that he was told he would receive the gift cards by the middle of October, they were not received and called back into Frontier in November and was told by the middle of November he would have them Now it is December and still did not receive the cards He called back in Frontier and was advised that he did not qualify for the gift cards because he changed the name on the account instead of getting a new account with a new telephone number.Mr [redacted] advises that he then spoke with a supervisor at Frontier and advised that he was misinformedFrontier has investigated the above statements and offers the following response: Frontier advises that in order to receive the $Amazon Gift card offer the service needs to be a new customer with a new telephone number Frontier advises that Mr [redacted] qualified for a $Amazon Gift card for adding new Dish to his account Frontier did have an offer when you switch from Direct TV to Dish TV you receive a $Gift card that offered ended August, 2016.Frontier contacted Mr [redacted] and reviewed applicable billing and confirmed that Mr [redacted] is satisfied with the resolution and has a direct contact number if he should need anything in the future.Frontier advises that a credit in the amount of $will be issued every month for the next four months in a total of $starting January 4, We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that after he was advised credit for the had been issued he received a collection letter from Frontier advising his account was seriously past due Frontier has investigated the above statements and offers the following response: Frontier advises that the credit of $has posted to Mr [redacted] ’s account and his August 22, billing statement reflects the credit and shows that Mr [redacted] ’s account has a zero balance.Frontier advised the collection notice went out prior to the credit posting to Mr [redacted] ’s accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Customer monthly rate increased without her knowledge Frontier has investigated the above statements and offers the following response: • Our records indicate prior to Frontier purchasing Verizon, Mrs [redacted] was paying $for FiOS Digital Voice, $for FiOS 50/internet, $router fee, $for FiOS TV equipment package, & $for TV Local; which the TV Local only includes local channels in her area, + for a FDV Admin chargeThis was a total of $in monthly charges • Also, Mrs [redacted] received a $discount that was applied to her account from July 13, - July 12, This discount appeared every month her billing statement, along with the expiration date to notify the customer when it will expire, + a $discount off her FDV; which would have remain active unless any changes are made to the products on the accountThis gave Mrs [redacted] a monthly rate of $+ taxes; which brought her bill approximately around $a month • Once the $discount expired, it increased her overall monthly rate to $+ taxes • On January 19, 2017, [redacted] called Frontier regarding TV not working due to nonpayment, and disputing bill, stating it should be $Representative advised Mrs [redacted] that $discount had expired • In addition, Mrs [redacted] has received manual credits totaling $($appeared on her January 1, statement + an additional $that was recently applied to her account; which will appear on her February statement) • Remaining balance is $ • Services were ported out to another provider as of January 24, We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did finally receive my gift card for Amazon and got my billing dispute resolved as well Thank you all for help in resolving this matter Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is disputing their high billing amount due to Frontier [redacted] [redacted] feels that some of their lines were not disconnected when requested Frontier has investigated the above statements and offers the following response:Frontier Investigated and found the main line is ###-###-####.Several lines were ported out except lines, and those were canceled on January 9, 2017.Frontier consolidated all balances into the main account.Frontier also transferred a $credit from ###-###-#### to ###-###-####.This is leaving a remaining balance of $$in which is payable and dueA Frontier representative was unsuccessful in our attempts to reach Ms [redacted] , to review the account.Should she like to discuss this concern she may contact Ms [redacted] at 1/###-###-#### Ext [redacted] .We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Outlet has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Our records on August 1, customer called Frontier to inquire about the monthly rate he is receivingRepresentative explained to Mr [redacted] that the quote that was given to him was for a New Customer Acquisition rate that are provided to new customers only.On August 28, 2016, Mr [redacted] notified Frontier that he requested to have services ported to a different companyAccount was finalized on August 26, 2016.November 8, 2016, Frontier spoke with Mr [redacted] and apologized sincerelyAccount has been credit to reflect a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrDelavar has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · [redacted] advises of erroneous billing since September Frontier has investigated the above statements and offers the following response: · Frontier records indicate [redacted] spoke with a retention representative that placed an order with a $price quote This quote occurred on 9/25/· Frontier records indicate an adjustment was placed on the account on 10/13/to correct the billing $was reflected as an adjustment on the 11/4/billing statement · Frontier has placed an additional adjustment of $to offset the remaining billing to reflect $before taxes and fees· As a one-time courtesy Frontier waived the late fees from October until the account was disconnected on 11/30/We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just received my new bill and all the updates they indicating have been made Also, I dropped of my equipment at one of their offices since the boxes never arrived so they can cancel that.Great job on this and thank you Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like her television service restoredFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 28, Frontier explained the Deferred payment arrangements agreementFrontier advised Ms [redacted] that Frontier issued an out of service adjustment of $Frontier reviewed adjustments, charges and bill is correctFrontier provided a payment extension until December 4, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Internet and TV service was not working Customer stated he had a difficult time reaching customer service repair assistance Frontier has investigated the above statements and offers the following response: The internet and TV services were repaired on 5/5/Credit was issued for the time out of service for the days April 25th thru May 5th total credit $22.39, and additional credit of $was issued for the issues she did experience calling customer serviceApologized to the customer for the inconvenience she did experience, and thanked the customer for remaining a Frontier customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she called to move her Frontier service in July and that the service was never movedMs [redacted] advises that she continued to be billed beyond her cancellation dateFrontier has investigated the above statements and offers the following response: Frontier advises that we have credited Ms [redacted] ’s account in full for the month of JulyAll fees associated with cancellation have also been refunded and the customer does not have a balance with FrontierFrontier advises that we spoke to Ms [redacted] on October 25, to advise of the above
Frontier has reviewed the account of Mr [redacted] and finds that he was billed on his March billing for tech isolation charges for a ticket worked on 2/22/· The first hour billed at $and the additional minutes billed at $as the technician did advise that inside work had to be done at the residence· On 7/27/the technician noted that the dial tone tested good to the building terminal and that the customer was trying to get a new inside wire hooked up for another line 782-· On 8/1/a technician again noted that inside wiring was done and billable charges would apply· This wiring for the two separate tickets did result in two charges in the amount of $each· Frontier finds all charges valid and no adjustments are warrantedThank You, Cindy M [redacted] Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancy on closed accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that we have no record requesting to close account in his name and open account in roommate’s name.Frontier explained account was closed on October 16, Frontier advised Mr [redacted] account has been sent to outside collection agency [redacted] Mr [redacted] was provided the number to [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had Frontier internet service installed in her home, but it was too slow that she could not use it Ms [redacted] advises that she cancelled her Frontier service the day after the service was installed She also advises that she received a bill for $140.00, even though she was told by Frontier that she would not be charged for the installation MsWiliams advises that she was told by Frontier that the bill would be corrected, but then her next bill totaled $ She also advises that she should not have to pay for service that she never used, and that she needs to have her bill adjusted Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on August 16, 2017, and advised her that the entire bill has been credited, leaving her with a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Very quick service
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] never reported a service issue to Frontier.Mr [redacted] was provision for speeds as fast a 6Mbps.Frontier finds that Mr [redacted] owes for the connection of service and the service from September 21, through October 3, 2016.Frontier finds that no additional credit is due to Mr [redacted] His balance is $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH FOR YOUR ASSISTANCE - WE ARE EXTREMELY THANKFUL FOR YOUR HELP IN RESOLVING THIS MATTER Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] was not aware of Frontier taking over his services on April 1, He stated that he threw out all correspondence from Frontier, thinking it was junk mail Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and he requested copies of all his Frontier billsWe sent him months of Frontiers bills by e-mail to MrWinneshiekFrontier spoke with Mr [redacted] on October 17, and he informed Frontier to stop harassing him and to deal with the B.B.BdirectlyMr [redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has applied an adjustment to Mr***’s Frontier account in the amount of $for the early termination feeMr [redacted] is currently subscribing to FiOS Digital Voice, FiOS 75/75, and Device ProtectionA Frontier consultant left a message for Mr [redacted] with detailed contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Attempts to close the account were started in February 2016, FRONTIER NEVER RESPONDED OR ANSWERED THEIR PHONE multiple times, that is why they have no record of contactI was out of contract and the service should have been canceled when it went days past due
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe complaint states that: Mr [redacted] contacted Frontier to have a landline service disconnected in his mother’s name as she was going into assisted living and reopen it back in his name and was informed if he added Dish TV he would receive a $Amazon Gift card and seeing he would be switching from Direct TV he would be eligible for a $Gift card per Agent named Alex.Mr [redacted] advises that he was placed on hold and the Agent came back and said he could keep the same telephone number and still would qualify for the Amazon Gift card promotion.Mr [redacted] advises that he was told he would receive the gift cards by the middle of October, they were not received and called back into Frontier in November and was told by the middle of November he would have them Now it is December and still did not receive the cards He called back in Frontier and was advised that he did not qualify for the gift cards because he changed the name on the account instead of getting a new account with a new telephone number.Mr [redacted] advises that he then spoke with a supervisor at Frontier and advised that he was misinformedFrontier has investigated the above statements and offers the following response: Frontier advises that in order to receive the $Amazon Gift card offer the service needs to be a new customer with a new telephone number Frontier advises that Mr [redacted] qualified for a $Amazon Gift card for adding new Dish to his account Frontier did have an offer when you switch from Direct TV to Dish TV you receive a $Gift card that offered ended August, 2016.Frontier contacted Mr [redacted] and reviewed applicable billing and confirmed that Mr [redacted] is satisfied with the resolution and has a direct contact number if he should need anything in the future.Frontier advises that a credit in the amount of $will be issued every month for the next four months in a total of $starting January 4, We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that after he was advised credit for the had been issued he received a collection letter from Frontier advising his account was seriously past due Frontier has investigated the above statements and offers the following response: Frontier advises that the credit of $has posted to Mr [redacted] ’s account and his August 22, billing statement reflects the credit and shows that Mr [redacted] ’s account has a zero balance.Frontier advised the collection notice went out prior to the credit posting to Mr [redacted] ’s accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Customer monthly rate increased without her knowledge Frontier has investigated the above statements and offers the following response: • Our records indicate prior to Frontier purchasing Verizon, Mrs [redacted] was paying $for FiOS Digital Voice, $for FiOS 50/internet, $router fee, $for FiOS TV equipment package, & $for TV Local; which the TV Local only includes local channels in her area, + for a FDV Admin chargeThis was a total of $in monthly charges • Also, Mrs [redacted] received a $discount that was applied to her account from July 13, - July 12, This discount appeared every month her billing statement, along with the expiration date to notify the customer when it will expire, + a $discount off her FDV; which would have remain active unless any changes are made to the products on the accountThis gave Mrs [redacted] a monthly rate of $+ taxes; which brought her bill approximately around $a month • Once the $discount expired, it increased her overall monthly rate to $+ taxes • On January 19, 2017, [redacted] called Frontier regarding TV not working due to nonpayment, and disputing bill, stating it should be $Representative advised Mrs [redacted] that $discount had expired • In addition, Mrs [redacted] has received manual credits totaling $($appeared on her January 1, statement + an additional $that was recently applied to her account; which will appear on her February statement) • Remaining balance is $ • Services were ported out to another provider as of January 24, We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did finally receive my gift card for Amazon and got my billing dispute resolved as well Thank you all for help in resolving this matter Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is disputing their high billing amount due to Frontier [redacted] [redacted] feels that some of their lines were not disconnected when requested Frontier has investigated the above statements and offers the following response:Frontier Investigated and found the main line is ###-###-####.Several lines were ported out except lines, and those were canceled on January 9, 2017.Frontier consolidated all balances into the main account.Frontier also transferred a $credit from ###-###-#### to ###-###-####.This is leaving a remaining balance of $$in which is payable and dueA Frontier representative was unsuccessful in our attempts to reach Ms [redacted] , to review the account.Should she like to discuss this concern she may contact Ms [redacted] at 1/###-###-#### Ext [redacted] .We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Outlet has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Our records on August 1, customer called Frontier to inquire about the monthly rate he is receivingRepresentative explained to Mr [redacted] that the quote that was given to him was for a New Customer Acquisition rate that are provided to new customers only.On August 28, 2016, Mr [redacted] notified Frontier that he requested to have services ported to a different companyAccount was finalized on August 26, 2016.November 8, 2016, Frontier spoke with Mr [redacted] and apologized sincerelyAccount has been credit to reflect a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrDelavar has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · [redacted] advises of erroneous billing since September Frontier has investigated the above statements and offers the following response: · Frontier records indicate [redacted] spoke with a retention representative that placed an order with a $price quote This quote occurred on 9/25/· Frontier records indicate an adjustment was placed on the account on 10/13/to correct the billing $was reflected as an adjustment on the 11/4/billing statement · Frontier has placed an additional adjustment of $to offset the remaining billing to reflect $before taxes and fees· As a one-time courtesy Frontier waived the late fees from October until the account was disconnected on 11/30/We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just received my new bill and all the updates they indicating have been made Also, I dropped of my equipment at one of their offices since the boxes never arrived so they can cancel that.Great job on this and thank you Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like her television service restoredFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 28, Frontier explained the Deferred payment arrangements agreementFrontier advised Ms [redacted] that Frontier issued an out of service adjustment of $Frontier reviewed adjustments, charges and bill is correctFrontier provided a payment extension until December 4, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Internet and TV service was not working Customer stated he had a difficult time reaching customer service repair assistance Frontier has investigated the above statements and offers the following response: The internet and TV services were repaired on 5/5/Credit was issued for the time out of service for the days April 25th thru May 5th total credit $22.39, and additional credit of $was issued for the issues she did experience calling customer serviceApologized to the customer for the inconvenience she did experience, and thanked the customer for remaining a Frontier customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she called to move her Frontier service in July and that the service was never movedMs [redacted] advises that she continued to be billed beyond her cancellation dateFrontier has investigated the above statements and offers the following response: Frontier advises that we have credited Ms [redacted] ’s account in full for the month of JulyAll fees associated with cancellation have also been refunded and the customer does not have a balance with FrontierFrontier advises that we spoke to Ms [redacted] on October 25, to advise of the above
Frontier has reviewed the account of Mr [redacted] and finds that he was billed on his March billing for tech isolation charges for a ticket worked on 2/22/· The first hour billed at $and the additional minutes billed at $as the technician did advise that inside work had to be done at the residence· On 7/27/the technician noted that the dial tone tested good to the building terminal and that the customer was trying to get a new inside wire hooked up for another line 782-· On 8/1/a technician again noted that inside wiring was done and billable charges would apply· This wiring for the two separate tickets did result in two charges in the amount of $each· Frontier finds all charges valid and no adjustments are warrantedThank You, Cindy M [redacted] Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancy on closed accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that we have no record requesting to close account in his name and open account in roommate’s name.Frontier explained account was closed on October 16, Frontier advised Mr [redacted] account has been sent to outside collection agency [redacted] Mr [redacted] was provided the number to [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had Frontier internet service installed in her home, but it was too slow that she could not use it Ms [redacted] advises that she cancelled her Frontier service the day after the service was installed She also advises that she received a bill for $140.00, even though she was told by Frontier that she would not be charged for the installation MsWiliams advises that she was told by Frontier that the bill would be corrected, but then her next bill totaled $ She also advises that she should not have to pay for service that she never used, and that she needs to have her bill adjusted Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on August 16, 2017, and advised her that the entire bill has been credited, leaving her with a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Very quick service
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] never reported a service issue to Frontier.Mr [redacted] was provision for speeds as fast a 6Mbps.Frontier finds that Mr [redacted] owes for the connection of service and the service from September 21, through October 3, 2016.Frontier finds that no additional credit is due to Mr [redacted] His balance is $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH FOR YOUR ASSISTANCE - WE ARE EXTREMELY THANKFUL FOR YOUR HELP IN RESOLVING THIS MATTER Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] was not aware of Frontier taking over his services on April 1, He stated that he threw out all correspondence from Frontier, thinking it was junk mail Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and he requested copies of all his Frontier billsWe sent him months of Frontiers bills by e-mail to MrWinneshiekFrontier spoke with Mr [redacted] on October 17, and he informed Frontier to stop harassing him and to deal with the B.B.BdirectlyMr [redacted] knows to contact Mark H [redacted] at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has applied an adjustment to Mr***’s Frontier account in the amount of $for the early termination feeMr [redacted] is currently subscribing to FiOS Digital Voice, FiOS 75/75, and Device ProtectionA Frontier consultant left a message for Mr [redacted] with detailed contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter