Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states, “the total amount of charges for the period from 10/to 11/was $ The credit from Frontier is for $ There is still a difference of $28.23”Frontier has investigated the above statements and offers the following response: Frontier communications advises an adjustment in the amount of $has been applied to the disconnected account The adjustment will be reflect in 1-billing cycles.Frontier has emailed the customer to advise of the previous We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier received a report of service trouble on 11-12-and repaired the service on 11-20-Frontier has issued days time out of service creditFrontier has made several attempts to reach Ms***, unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: His installation appointment was on 6/ Frontier has investigated the above statements and offers the following response: Frontier has contacted Mr [redacted] and confirmed with him that his installation on 6/was in fact completed, the technician showed up later in the day than he was scheduled for Mr [redacted] has stated he needs no further assistance at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] bill increased from $to around $ Frontier has investigated the above statements and offers the following response: • Our records indicates Mr [redacted] called on October 22, to cancel services because billing has increasedRepresentative explained a few promotions had expired that caused monthly charges to be higher • Representative advised customer we could increased his internet speed from 15/to 100/for little cheaper • When reviewing billing statements, Mr [redacted] was paying $After change were made on October 22, 2016; which reflected on his November statement, his monthly rate was $In addition, he was charged $TV activation fee, along with prorated charges • As a courtesy, Frontier issued a credit for $The charge of the activation fee • Frontier is unsuccessful in reaching Mr [redacted] We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he was without High Speed Internet (HSI) service for an extended period of timeA technician was scheduled, but the appointment was missed due to the weatherFrontier has investigated the above statement and offers the following response:Repair records indicate reported HSI connectivity issues on June 16, On June 21, the cable pair was changed and the ticket was closedSubsequent tickets were created on June 27, July 5, and July Repairs were made on July 17, and Mr [redacted] confirmed the services were working properlyAdjustments that total $have been applied for the downtimeThe weather related delay doesn’t always related directly to the customer’s areaTechnicians are required at times to assist in other areas if neededWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he is experienced a delay in receiving an adjustment on his final statement from FrontierFrontier has investigated the above statements and offers the following response:Frontier advises that and adjustment in the amount of $ was completed on August 15, Mr [redacted] ’s account now been cleared and no balance is dueFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Experiencing service issues; multiple calls to Frontier to no avail Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined they have placed a disconnect request scheduled for May 10, 2016.The order has been effective dated back to give prorated credit for time out of service (April 28, 2016), this credit will reflect on the closing statement
Frontier states a credit in the amount of $was added to Ms***’s account and is reflected on her October billing statement.Frontier advises an additional credit in the amount of $plus taxes was added to Ms***’s account on November 29, to offset the remaining international call charges.Frontier has also added a credit for $to cover months of late fee’s that were incurred while this issue was being resolvedFrontier has contacted Ms [redacted] and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] K [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12207978, and have determined that it only partially resolves my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The response indicates that "customer ordered new service" when existing service was completely disconnectedCustomer did not order new serviceCustomer views this as a punitive actionThis was done by Frontier Customer Service in response to their billing and collections department mishandling of paymentsThe question that remains is 1.) Why had Frontier Communications created this problem in the first place and 2.) Why does customer have to engage an outside enforcement agency to get resolution to a simple matter that those rude supervisors cannot seem to handle??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the last interaction I had with Frontier via chat, I was told there was a delay and I could expect a check the first week of NovemberI received a check on October 25th so if the check was issued on October 13th I would have received it much earlierAlso, the argument the day policy exists to make sure no other charges have been incurred is flawedHow could additional charges be incurred once service is disconnected? Even giving them the benefit of the doubt, they would know within one billing cycle not Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ] Regards, [redacted] The complaint was made about the continuous dropped Internet service, usually in the evening cause this is the time I speak with my daughterThis has been going on for monthsMany calls to Frontier tech support were useless The modem would just black out from several minutes or until I got tired of waiting and shut down my computer, cause the service was out No repair crew has shown up at my home to check any wiring connections "Internet flashing lights? The Internet DSL, Ethernet cable and wifi lights ALWAYS flash if there is service! Fixed "Pair trouble"?...I don't know what that means Noone advised me of any repair Speed was not the issueI have a very fast computerI've never complained about the speed The repairman was scheduled to come out and check connections 27th of JulyDid he come? I can expect continuous DSL service from today on? When and how did Frontier attempt to contact me? I carry my cell phone with me alwaysThere is no email in my box advising me of the repair I am not prepared to dismiss this complaint until I see some proof that work has been done to check the wiring and modem for defects I do not want to go thru this situation againI pay my bills every month, on time and I should receive the best service I am entitled too [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she ported her service out to another provider in January and was billed an early termination feeMs [redacted] states she was on an auto renewal contract without her knowledge Frontier has investigated the above statements and offers the following response:Frontier has investigated Ms***’s concerns and found the service was under a 3-year term agreement with an auto renewal optionMs***’s account was automatically renewed on January 27, Frontier offers this automatic renewal service as a courtesy in order to allow customers to continue to receive monthly credits and discounts.Frontier spoke with Ms***’s daughter Diane Nelson an authorized person to her account on December 27, to renew the monthly discount for an additional term and she accepted the auto renewal option Frontier spoke with Mr [redacted] on March 29, to advise of the above information and that the early termination fees are valid and no adjustment would apply We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate *** [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he set up new service and due to another Resident still having service at his new address the order was delayedMr [redacted] states that he was being charged for a modem he is not using due to one being in the homeMr [redacted] became upset because he was told there was a discrepancy with the account and the services will be terminated on 12/16/ Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and found that Frontier needed a Positive ID due to an alert on his credit informationFrontier did receive the information for the Positive IDAn order was done to remove the Modem charge and a credit of $was given.Mr [redacted] is appreciative and is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he had automatic payment set up on his Frontier account.Mr [redacted] states that he received a past due notice of $in March due to his automatic payment not workingMr [redacted] states that he was billed late fees on his account due to the payment issue Frontier has investigated the above statements and offers the following response: Frontier determined that Mr [redacted] ’s automatic payment service failed in October 2016.Frontier advises that a number of reasons could have caused the auto payment to fail such as the credit card expiringFrontier provided a courtesy credit on March 31, of $for the late fees that Mr [redacted] was billed from October to March Frontier spoke with Mr [redacted] on March 31, and corrected the payment issues and set up his auto pay correctlyFrontier advises that Mr [redacted] made a one-time payment of $on March 31, and he no longer has a balance with Frontier.Frontier advises that Mr [redacted] ’s April 13, bill and statements going forward will be on automatic payment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has a billing dispute with Frontier.Mr [redacted] states Frontier renewed his contract without his approvalFrontier has investigated the above statements and offers the following response: Frontier has called and left several messages and sent an email with direct contact informationMr [redacted] 's account was automatically renewed on April 6, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discounts Frontier lists the contract dates and the automatic renewal policy on each monthly invoiceFrontier spoke with Mrs [redacted] on September 15, and reviewed the bill with her.The correction Mr [redacted] was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for trainingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI checked my account and the credit has been appliedThank you so much! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] experienced problems with her Frontier services not working on Saturday April 9th A technician was scheduled to come out Monday April 11th and did not show up or call herFrontier failed to fix her service issues and she requested to cancel her service on April 14th and was advised of early termination feesFrontier has investigated the above statements and offers the following response: Frontier did place a trouble report in regards to Ms [redacted] ’s service not workingWe did fail to get a technician to her home on April 11th We do apologize and regret not getting Ms [redacted] ’s service fixed in a timely manner and have credited her account for the dates for April 9th until when the service was terminated on April 15thMs [redacted] ’s final statement has been produced and we have not charged her any early termination feesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that his remaining balance with Frontier in the amount of $needs to be credited in full, which includes compensation for his time Mr [redacted] advises that he had been getting billed by Frontier for internet service at a monthly rate of $55.00, and that it should have been at $per month, as per an agreement with Dish Network Frontier has investigated the above statements and offers the following response: Frontier advises that other than the recent credits that were issued to the customer’s account, which totaled $54.99, no further credits are justifiedFrontier also advises that customers do not get compensated for loss of time Frontier advises that there is no documentation of Mr [redacted] having been quoted $for internet service, and that Dish Network has no records of a price quote given to the customer at that particular rate either Frontier also advises that there are notations on the account from January 22, that state that the customer was quoted a monthly rate of $for the internet service Frontier sent an email to Mr [redacted] and left two voice mail messages for him on September 18, 2017, advising him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he canceled his services with Frontier but continued to get billed for services Frontier has investigated the above statements and offers the following response:Frontier advises that an order to disconnect services was completed on April 24, Frontier advises that Mr [redacted] ’s billing cycle is the 25th and due to a delay in the disconnect order posting, he was billed for another month of service in errorFrontier advises that adjustments have been applied to Mr [redacted] ’s account totaling in the amount of $Frontier advises that Mr [redacted] ’s account is closed and there is no balance due.Frontier spoke with Mr [redacted] on April 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Ms [redacted] ’s service was fixed/repaired on June 19, for no dial tone issue with repair ticket # [redacted] Per tech, bad line card at the SLCwas replaced He confirmed the [redacted] ’s dial tone was restoredWe also called the [redacted] ’s and got the answering machine A Frontier agent adjusted the [redacted] ’s account for out of service issues from June - June in the amount of $Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states, “the total amount of charges for the period from 10/to 11/was $ The credit from Frontier is for $ There is still a difference of $28.23”Frontier has investigated the above statements and offers the following response: Frontier communications advises an adjustment in the amount of $has been applied to the disconnected account The adjustment will be reflect in 1-billing cycles.Frontier has emailed the customer to advise of the previous We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier received a report of service trouble on 11-12-and repaired the service on 11-20-Frontier has issued days time out of service creditFrontier has made several attempts to reach Ms***, unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: His installation appointment was on 6/ Frontier has investigated the above statements and offers the following response: Frontier has contacted Mr [redacted] and confirmed with him that his installation on 6/was in fact completed, the technician showed up later in the day than he was scheduled for Mr [redacted] has stated he needs no further assistance at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] bill increased from $to around $ Frontier has investigated the above statements and offers the following response: • Our records indicates Mr [redacted] called on October 22, to cancel services because billing has increasedRepresentative explained a few promotions had expired that caused monthly charges to be higher • Representative advised customer we could increased his internet speed from 15/to 100/for little cheaper • When reviewing billing statements, Mr [redacted] was paying $After change were made on October 22, 2016; which reflected on his November statement, his monthly rate was $In addition, he was charged $TV activation fee, along with prorated charges • As a courtesy, Frontier issued a credit for $The charge of the activation fee • Frontier is unsuccessful in reaching Mr [redacted] We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he was without High Speed Internet (HSI) service for an extended period of timeA technician was scheduled, but the appointment was missed due to the weatherFrontier has investigated the above statement and offers the following response:Repair records indicate reported HSI connectivity issues on June 16, On June 21, the cable pair was changed and the ticket was closedSubsequent tickets were created on June 27, July 5, and July Repairs were made on July 17, and Mr [redacted] confirmed the services were working properlyAdjustments that total $have been applied for the downtimeThe weather related delay doesn’t always related directly to the customer’s areaTechnicians are required at times to assist in other areas if neededWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he is experienced a delay in receiving an adjustment on his final statement from FrontierFrontier has investigated the above statements and offers the following response:Frontier advises that and adjustment in the amount of $ was completed on August 15, Mr [redacted] ’s account now been cleared and no balance is dueFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Experiencing service issues; multiple calls to Frontier to no avail Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined they have placed a disconnect request scheduled for May 10, 2016.The order has been effective dated back to give prorated credit for time out of service (April 28, 2016), this credit will reflect on the closing statement
Frontier states a credit in the amount of $was added to Ms***’s account and is reflected on her October billing statement.Frontier advises an additional credit in the amount of $plus taxes was added to Ms***’s account on November 29, to offset the remaining international call charges.Frontier has also added a credit for $to cover months of late fee’s that were incurred while this issue was being resolvedFrontier has contacted Ms [redacted] and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] K [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12207978, and have determined that it only partially resolves my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The response indicates that "customer ordered new service" when existing service was completely disconnectedCustomer did not order new serviceCustomer views this as a punitive actionThis was done by Frontier Customer Service in response to their billing and collections department mishandling of paymentsThe question that remains is 1.) Why had Frontier Communications created this problem in the first place and 2.) Why does customer have to engage an outside enforcement agency to get resolution to a simple matter that those rude supervisors cannot seem to handle??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the last interaction I had with Frontier via chat, I was told there was a delay and I could expect a check the first week of NovemberI received a check on October 25th so if the check was issued on October 13th I would have received it much earlierAlso, the argument the day policy exists to make sure no other charges have been incurred is flawedHow could additional charges be incurred once service is disconnected? Even giving them the benefit of the doubt, they would know within one billing cycle not Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ] Regards, [redacted] The complaint was made about the continuous dropped Internet service, usually in the evening cause this is the time I speak with my daughterThis has been going on for monthsMany calls to Frontier tech support were useless The modem would just black out from several minutes or until I got tired of waiting and shut down my computer, cause the service was out No repair crew has shown up at my home to check any wiring connections "Internet flashing lights? The Internet DSL, Ethernet cable and wifi lights ALWAYS flash if there is service! Fixed "Pair trouble"?...I don't know what that means Noone advised me of any repair Speed was not the issueI have a very fast computerI've never complained about the speed The repairman was scheduled to come out and check connections 27th of JulyDid he come? I can expect continuous DSL service from today on? When and how did Frontier attempt to contact me? I carry my cell phone with me alwaysThere is no email in my box advising me of the repair I am not prepared to dismiss this complaint until I see some proof that work has been done to check the wiring and modem for defects I do not want to go thru this situation againI pay my bills every month, on time and I should receive the best service I am entitled too [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she ported her service out to another provider in January and was billed an early termination feeMs [redacted] states she was on an auto renewal contract without her knowledge Frontier has investigated the above statements and offers the following response:Frontier has investigated Ms***’s concerns and found the service was under a 3-year term agreement with an auto renewal optionMs***’s account was automatically renewed on January 27, Frontier offers this automatic renewal service as a courtesy in order to allow customers to continue to receive monthly credits and discounts.Frontier spoke with Ms***’s daughter Diane Nelson an authorized person to her account on December 27, to renew the monthly discount for an additional term and she accepted the auto renewal option Frontier spoke with Mr [redacted] on March 29, to advise of the above information and that the early termination fees are valid and no adjustment would apply We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate *** [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he set up new service and due to another Resident still having service at his new address the order was delayedMr [redacted] states that he was being charged for a modem he is not using due to one being in the homeMr [redacted] became upset because he was told there was a discrepancy with the account and the services will be terminated on 12/16/ Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and found that Frontier needed a Positive ID due to an alert on his credit informationFrontier did receive the information for the Positive IDAn order was done to remove the Modem charge and a credit of $was given.Mr [redacted] is appreciative and is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he had automatic payment set up on his Frontier account.Mr [redacted] states that he received a past due notice of $in March due to his automatic payment not workingMr [redacted] states that he was billed late fees on his account due to the payment issue Frontier has investigated the above statements and offers the following response: Frontier determined that Mr [redacted] ’s automatic payment service failed in October 2016.Frontier advises that a number of reasons could have caused the auto payment to fail such as the credit card expiringFrontier provided a courtesy credit on March 31, of $for the late fees that Mr [redacted] was billed from October to March Frontier spoke with Mr [redacted] on March 31, and corrected the payment issues and set up his auto pay correctlyFrontier advises that Mr [redacted] made a one-time payment of $on March 31, and he no longer has a balance with Frontier.Frontier advises that Mr [redacted] ’s April 13, bill and statements going forward will be on automatic payment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has a billing dispute with Frontier.Mr [redacted] states Frontier renewed his contract without his approvalFrontier has investigated the above statements and offers the following response: Frontier has called and left several messages and sent an email with direct contact informationMr [redacted] 's account was automatically renewed on April 6, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discounts Frontier lists the contract dates and the automatic renewal policy on each monthly invoiceFrontier spoke with Mrs [redacted] on September 15, and reviewed the bill with her.The correction Mr [redacted] was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for trainingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI checked my account and the credit has been appliedThank you so much! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] experienced problems with her Frontier services not working on Saturday April 9th A technician was scheduled to come out Monday April 11th and did not show up or call herFrontier failed to fix her service issues and she requested to cancel her service on April 14th and was advised of early termination feesFrontier has investigated the above statements and offers the following response: Frontier did place a trouble report in regards to Ms [redacted] ’s service not workingWe did fail to get a technician to her home on April 11th We do apologize and regret not getting Ms [redacted] ’s service fixed in a timely manner and have credited her account for the dates for April 9th until when the service was terminated on April 15thMs [redacted] ’s final statement has been produced and we have not charged her any early termination feesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that his remaining balance with Frontier in the amount of $needs to be credited in full, which includes compensation for his time Mr [redacted] advises that he had been getting billed by Frontier for internet service at a monthly rate of $55.00, and that it should have been at $per month, as per an agreement with Dish Network Frontier has investigated the above statements and offers the following response: Frontier advises that other than the recent credits that were issued to the customer’s account, which totaled $54.99, no further credits are justifiedFrontier also advises that customers do not get compensated for loss of time Frontier advises that there is no documentation of Mr [redacted] having been quoted $for internet service, and that Dish Network has no records of a price quote given to the customer at that particular rate either Frontier also advises that there are notations on the account from January 22, that state that the customer was quoted a monthly rate of $for the internet service Frontier sent an email to Mr [redacted] and left two voice mail messages for him on September 18, 2017, advising him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he canceled his services with Frontier but continued to get billed for services Frontier has investigated the above statements and offers the following response:Frontier advises that an order to disconnect services was completed on April 24, Frontier advises that Mr [redacted] ’s billing cycle is the 25th and due to a delay in the disconnect order posting, he was billed for another month of service in errorFrontier advises that adjustments have been applied to Mr [redacted] ’s account totaling in the amount of $Frontier advises that Mr [redacted] ’s account is closed and there is no balance due.Frontier spoke with Mr [redacted] on April 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Ms [redacted] ’s service was fixed/repaired on June 19, for no dial tone issue with repair ticket # [redacted] Per tech, bad line card at the SLCwas replaced He confirmed the [redacted] ’s dial tone was restoredWe also called the [redacted] ’s and got the answering machine A Frontier agent adjusted the [redacted] ’s account for out of service issues from June - June in the amount of $Case closed