Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he canceled his services with Frontier but continued to get billed for services Frontier has investigated the above statements and offers the following response:Frontier advises that an order to disconnect services was completed on April 24, Frontier advises that Mr [redacted] ’s billing cycle is the 25th and due to a delay in the disconnect order posting, he was billed for another month of service in errorFrontier advises that adjustments have been applied to Mr [redacted] ’s account totaling in the amount of $Frontier advises that Mr [redacted] ’s account is closed and there is no balance due.Frontier spoke with Mr [redacted] on April 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that it is confirmed that there was no usage on the account and that the services were not fully installedFrontier advises that the necessary billing adjustments have been placed to correct the billing.Frontier advises that at this time Mr [redacted] does not have a balance owed to Frontier We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he had automatic payment set up on his Frontier account.Mr [redacted] states that he received a past due notice of $in March due to his automatic payment not workingMr [redacted] states that he was billed late fees on his account due to the payment issue Frontier has investigated the above statements and offers the following response: Frontier determined that Mr [redacted] ’s automatic payment service failed in October 2016.Frontier advises that a number of reasons could have caused the auto payment to fail such as the credit card expiringFrontier provided a courtesy credit on March 31, of $for the late fees that Mr [redacted] was billed from October to March Frontier spoke with Mr [redacted] on March 31, and corrected the payment issues and set up his auto pay correctlyFrontier advises that Mr [redacted] made a one-time payment of $on March 31, and he no longer has a balance with Frontier.Frontier advises that Mr [redacted] ’s April 13, bill and statements going forward will be on automatic payment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that he was quoted for services for internet and TV and agreed to terms, but billing was incorrectMr [redacted] contacted Frontier and was told the pricing he agreed to would not be honored Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] disconnected his services with Frontier effective August 25, 2016.A Frontier Representative contacted Mr [redacted] and apologized for the problems he experienced with Frontier and the billing issues.Frontier advises Mr [redacted] was given a credit on August 11, in total for the amount of $to cover the installation charges that were billed.Frontier also advises a credit in the amount of $was credited to Mr [redacted] ’s account on August 11, to cover the phone services Mr [redacted] did not want.Frontier states and additional credit in the amount of $was added to Mr [redacted] ’s account on September 22, to cover the incorrect proration charges for phone serviceFrontier confirms that Mr [redacted] currently has a credit balanced in the amount of $on this account and will receive that as a refund in the form of a check that will be mailed to his address.Mr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Frontier states a credit in the amount of $was added to Ms***’s account and is reflected on her October billing statement.Frontier advises an additional credit in the amount of $plus taxes was added to Ms***’s account on November 29, to offset the remaining international call charges.Frontier has also added a credit for $to cover months of late fee’s that were incurred while this issue was being resolvedFrontier has contacted Ms [redacted] and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] K [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] bill increased from $to around $ Frontier has investigated the above statements and offers the following response: • Our records indicates Mr [redacted] called on October 22, to cancel services because billing has increasedRepresentative explained a few promotions had expired that caused monthly charges to be higher • Representative advised customer we could increased his internet speed from 15/to 100/for little cheaper • When reviewing billing statements, Mr [redacted] was paying $After change were made on October 22, 2016; which reflected on his November statement, his monthly rate was $In addition, he was charged $TV activation fee, along with prorated charges • As a courtesy, Frontier issued a credit for $The charge of the activation fee • Frontier is unsuccessful in reaching Mr [redacted] We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Frontier received a report of service trouble on 11-12-and repaired the service on 11-20-Frontier has issued days time out of service creditFrontier has made several attempts to reach Ms***, unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states they are experiencing intermittent service for both internet and television service Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mrs [redacted] and offered to dispatch a technicianMrs [redacted] declined offerFrontier provided Mrs [redacted] with direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: His installation appointment was on 6/ Frontier has investigated the above statements and offers the following response: Frontier has contacted Mr [redacted] and confirmed with him that his installation on 6/was in fact completed, the technician showed up later in the day than he was scheduled for Mr [redacted] has stated he needs no further assistance at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12207978, and have determined that it only partially resolves my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The response indicates that "customer ordered new service" when existing service was completely disconnectedCustomer did not order new serviceCustomer views this as a punitive actionThis was done by Frontier Customer Service in response to their billing and collections department mishandling of paymentsThe question that remains is 1.) Why had Frontier Communications created this problem in the first place and 2.) Why does customer have to engage an outside enforcement agency to get resolution to a simple matter that those rude supervisors cannot seem to handle??
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate *** [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he set up new service and due to another Resident still having service at his new address the order was delayedMr [redacted] states that he was being charged for a modem he is not using due to one being in the homeMr [redacted] became upset because he was told there was a discrepancy with the account and the services will be terminated on 12/16/ Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and found that Frontier needed a Positive ID due to an alert on his credit informationFrontier did receive the information for the Positive IDAn order was done to remove the Modem charge and a credit of $was given.Mr [redacted] is appreciative and is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't agree with what Frontier replied The reps told me the bundle rate is $(for everything) before tax and guaranteed for years with no contract But now Chris from Frontier said the rate is good with $credit and the credit expires in April This means after April, the rate will go up gain and might keep rising as I have experienced with Frontier I would like to know if I can reopen this case in April if Frontier goes back to their promise If they are not going to give me the $credit, I would like to know if I can ask for Revdex.com assistance on this matter again Thank you very much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he is being billed for unreturned equipmentFrontier has investigated the above statements and offers the following response: Frontier advises on March 9, Frontier spoke with [redacted] and confirmed the equipment has been returned to FrontierFrontier advises that after the approval process a full adjustment will be issued on the account to cover equipment charges and it will post to the account in to billing cycles, and Frontier will advise the outside collection agency of the equipment being returnedFrontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI checked my account and the credit has been appliedThank you so much! Regards, [redacted]
Thank you for referring the rebuttal complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has a billing dispute with Frontier.Mr [redacted] states Frontier renewed his contract without his approvalFrontier has investigated the above statements and offers the following response: Frontier has called and left several messages and sent an email with direct contact informationMr [redacted] 's account was automatically renewed on April 6, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discounts Frontier lists the contract dates and the automatic renewal policy on each monthly invoiceFrontier spoke with Mrs [redacted] on September 15, and reviewed the bill with her.The correction Mr [redacted] was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for trainingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he is experienced a delay in receiving an adjustment on his final statement from FrontierFrontier has investigated the above statements and offers the following response:Frontier advises that and adjustment in the amount of $ was completed on August 15, Mr [redacted] ’s account now been cleared and no balance is dueFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he was without High Speed Internet (HSI) service for an extended period of timeA technician was scheduled, but the appointment was missed due to the weatherFrontier has investigated the above statement and offers the following response:Repair records indicate reported HSI connectivity issues on June 16, On June 21, the cable pair was changed and the ticket was closedSubsequent tickets were created on June 27, July 5, and July Repairs were made on July 17, and Mr [redacted] confirmed the services were working properlyAdjustments that total $have been applied for the downtimeThe weather related delay doesn’t always related directly to the customer’s areaTechnicians are required at times to assist in other areas if neededWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] experienced problems with her Frontier services not working on Saturday April 9th A technician was scheduled to come out Monday April 11th and did not show up or call herFrontier failed to fix her service issues and she requested to cancel her service on April 14th and was advised of early termination feesFrontier has investigated the above statements and offers the following response: Frontier did place a trouble report in regards to Ms [redacted] ’s service not workingWe did fail to get a technician to her home on April 11th We do apologize and regret not getting Ms [redacted] ’s service fixed in a timely manner and have credited her account for the dates for April 9th until when the service was terminated on April 15thMs [redacted] ’s final statement has been produced and we have not charged her any early termination feesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the last interaction I had with Frontier via chat, I was told there was a delay and I could expect a check the first week of NovemberI received a check on October 25th so if the check was issued on October 13th I would have received it much earlierAlso, the argument the day policy exists to make sure no other charges have been incurred is flawedHow could additional charges be incurred once service is disconnected? Even giving them the benefit of the doubt, they would know within one billing cycle not Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he canceled his services with Frontier but continued to get billed for services Frontier has investigated the above statements and offers the following response:Frontier advises that an order to disconnect services was completed on April 24, Frontier advises that Mr [redacted] ’s billing cycle is the 25th and due to a delay in the disconnect order posting, he was billed for another month of service in errorFrontier advises that adjustments have been applied to Mr [redacted] ’s account totaling in the amount of $Frontier advises that Mr [redacted] ’s account is closed and there is no balance due.Frontier spoke with Mr [redacted] on April 27, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that it is confirmed that there was no usage on the account and that the services were not fully installedFrontier advises that the necessary billing adjustments have been placed to correct the billing.Frontier advises that at this time Mr [redacted] does not have a balance owed to Frontier We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he had automatic payment set up on his Frontier account.Mr [redacted] states that he received a past due notice of $in March due to his automatic payment not workingMr [redacted] states that he was billed late fees on his account due to the payment issue Frontier has investigated the above statements and offers the following response: Frontier determined that Mr [redacted] ’s automatic payment service failed in October 2016.Frontier advises that a number of reasons could have caused the auto payment to fail such as the credit card expiringFrontier provided a courtesy credit on March 31, of $for the late fees that Mr [redacted] was billed from October to March Frontier spoke with Mr [redacted] on March 31, and corrected the payment issues and set up his auto pay correctlyFrontier advises that Mr [redacted] made a one-time payment of $on March 31, and he no longer has a balance with Frontier.Frontier advises that Mr [redacted] ’s April 13, bill and statements going forward will be on automatic payment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that he was quoted for services for internet and TV and agreed to terms, but billing was incorrectMr [redacted] contacted Frontier and was told the pricing he agreed to would not be honored Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] disconnected his services with Frontier effective August 25, 2016.A Frontier Representative contacted Mr [redacted] and apologized for the problems he experienced with Frontier and the billing issues.Frontier advises Mr [redacted] was given a credit on August 11, in total for the amount of $to cover the installation charges that were billed.Frontier also advises a credit in the amount of $was credited to Mr [redacted] ’s account on August 11, to cover the phone services Mr [redacted] did not want.Frontier states and additional credit in the amount of $was added to Mr [redacted] ’s account on September 22, to cover the incorrect proration charges for phone serviceFrontier confirms that Mr [redacted] currently has a credit balanced in the amount of $on this account and will receive that as a refund in the form of a check that will be mailed to his address.Mr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Frontier states a credit in the amount of $was added to Ms***’s account and is reflected on her October billing statement.Frontier advises an additional credit in the amount of $plus taxes was added to Ms***’s account on November 29, to offset the remaining international call charges.Frontier has also added a credit for $to cover months of late fee’s that were incurred while this issue was being resolvedFrontier has contacted Ms [redacted] and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] K [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] bill increased from $to around $ Frontier has investigated the above statements and offers the following response: • Our records indicates Mr [redacted] called on October 22, to cancel services because billing has increasedRepresentative explained a few promotions had expired that caused monthly charges to be higher • Representative advised customer we could increased his internet speed from 15/to 100/for little cheaper • When reviewing billing statements, Mr [redacted] was paying $After change were made on October 22, 2016; which reflected on his November statement, his monthly rate was $In addition, he was charged $TV activation fee, along with prorated charges • As a courtesy, Frontier issued a credit for $The charge of the activation fee • Frontier is unsuccessful in reaching Mr [redacted] We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Frontier received a report of service trouble on 11-12-and repaired the service on 11-20-Frontier has issued days time out of service creditFrontier has made several attempts to reach Ms***, unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states they are experiencing intermittent service for both internet and television service Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mrs [redacted] and offered to dispatch a technicianMrs [redacted] declined offerFrontier provided Mrs [redacted] with direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: His installation appointment was on 6/ Frontier has investigated the above statements and offers the following response: Frontier has contacted Mr [redacted] and confirmed with him that his installation on 6/was in fact completed, the technician showed up later in the day than he was scheduled for Mr [redacted] has stated he needs no further assistance at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12207978, and have determined that it only partially resolves my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The response indicates that "customer ordered new service" when existing service was completely disconnectedCustomer did not order new serviceCustomer views this as a punitive actionThis was done by Frontier Customer Service in response to their billing and collections department mishandling of paymentsThe question that remains is 1.) Why had Frontier Communications created this problem in the first place and 2.) Why does customer have to engage an outside enforcement agency to get resolution to a simple matter that those rude supervisors cannot seem to handle??
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate *** [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he set up new service and due to another Resident still having service at his new address the order was delayedMr [redacted] states that he was being charged for a modem he is not using due to one being in the homeMr [redacted] became upset because he was told there was a discrepancy with the account and the services will be terminated on 12/16/ Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and found that Frontier needed a Positive ID due to an alert on his credit informationFrontier did receive the information for the Positive IDAn order was done to remove the Modem charge and a credit of $was given.Mr [redacted] is appreciative and is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't agree with what Frontier replied The reps told me the bundle rate is $(for everything) before tax and guaranteed for years with no contract But now Chris from Frontier said the rate is good with $credit and the credit expires in April This means after April, the rate will go up gain and might keep rising as I have experienced with Frontier I would like to know if I can reopen this case in April if Frontier goes back to their promise If they are not going to give me the $credit, I would like to know if I can ask for Revdex.com assistance on this matter again Thank you very much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he is being billed for unreturned equipmentFrontier has investigated the above statements and offers the following response: Frontier advises on March 9, Frontier spoke with [redacted] and confirmed the equipment has been returned to FrontierFrontier advises that after the approval process a full adjustment will be issued on the account to cover equipment charges and it will post to the account in to billing cycles, and Frontier will advise the outside collection agency of the equipment being returnedFrontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI checked my account and the credit has been appliedThank you so much! Regards, [redacted]
Thank you for referring the rebuttal complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has a billing dispute with Frontier.Mr [redacted] states Frontier renewed his contract without his approvalFrontier has investigated the above statements and offers the following response: Frontier has called and left several messages and sent an email with direct contact informationMr [redacted] 's account was automatically renewed on April 6, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discounts Frontier lists the contract dates and the automatic renewal policy on each monthly invoiceFrontier spoke with Mrs [redacted] on September 15, and reviewed the bill with her.The correction Mr [redacted] was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for trainingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he is experienced a delay in receiving an adjustment on his final statement from FrontierFrontier has investigated the above statements and offers the following response:Frontier advises that and adjustment in the amount of $ was completed on August 15, Mr [redacted] ’s account now been cleared and no balance is dueFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he was without High Speed Internet (HSI) service for an extended period of timeA technician was scheduled, but the appointment was missed due to the weatherFrontier has investigated the above statement and offers the following response:Repair records indicate reported HSI connectivity issues on June 16, On June 21, the cable pair was changed and the ticket was closedSubsequent tickets were created on June 27, July 5, and July Repairs were made on July 17, and Mr [redacted] confirmed the services were working properlyAdjustments that total $have been applied for the downtimeThe weather related delay doesn’t always related directly to the customer’s areaTechnicians are required at times to assist in other areas if neededWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations###-###-####
Please see attached response
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] experienced problems with her Frontier services not working on Saturday April 9th A technician was scheduled to come out Monday April 11th and did not show up or call herFrontier failed to fix her service issues and she requested to cancel her service on April 14th and was advised of early termination feesFrontier has investigated the above statements and offers the following response: Frontier did place a trouble report in regards to Ms [redacted] ’s service not workingWe did fail to get a technician to her home on April 11th We do apologize and regret not getting Ms [redacted] ’s service fixed in a timely manner and have credited her account for the dates for April 9th until when the service was terminated on April 15thMs [redacted] ’s final statement has been produced and we have not charged her any early termination feesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below During the last interaction I had with Frontier via chat, I was told there was a delay and I could expect a check the first week of NovemberI received a check on October 25th so if the check was issued on October 13th I would have received it much earlierAlso, the argument the day policy exists to make sure no other charges have been incurred is flawedHow could additional charges be incurred once service is disconnected? Even giving them the benefit of the doubt, they would know within one billing cycle not Regards, [redacted]