Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his phone service has been out of service since June 23, Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] service was restored July 4, Frontier has issued credit for the time out of service and missed commitment for repairTotal credit issued is $Frontier was unsuccessful in our attempts to reach Mr***We have provided our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] advises that he signed up for Frontier services in June and has never received a billHe stated he has called and was advised it was on the wayMr [redacted] stated that he had a bill of $that was due August 25th and Frontier disconnected his servicesMr [redacted] stated he is being doubled billed for servicesFrontier has investigated the above statements and offers the following response:After reviewing Mr [redacted] ’s account, Frontier records reflect that Mr [redacted] contacted Frontier on July 27, advising he was having trouble receiving mail and wanted to make payment arrangements for August 1st.Frontier records reflect the Mr [redacted] ’s first was $due by July 25, 2017.Per Frontier records, there has not been a payment posted to Mr [redacted] ’s accountAs of August 17, 2017, Mr [redacted] ’s account is suspended for non-payFrontier has generated Mr [redacted] ’s August and September bill.The balance for the three bills are $that is due on Mr [redacted] ’s accountFrontier representative have tried contacting Mr [redacted] on several occasion however was unsuccessful.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and apologizes for not specifying the terms of termination in regard to the final billing process In goodwill, Frontier has issued a credit in the amount of $leaving a balance of $ The remaining balance is for the unreturned equipment fee The equipment has been received, accepted and confirmed, however, the reversal for the unreturned equipment fee will not be credited until the next billing cycle dated February 2, The representative handling this complaint has provided her contact information to Ms [redacted] and will contact her once the credit has posted to the account with a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states that since 06/11/she has not been able to watch TV or use her internet service Frontier has investigated the above statements and offers the following response: Frontier contacted [redacted] who confirmed that her service are working and time out of service credit was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Benjamin D [redacted] Department: Customer Relation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If you look at Frontier's internet plans from lowest price to highest price none are $At one time it could have been $49.99, I can't answer this, nor can or will they tell me how long it should have been $They say they send out and let consumers know about discounts, but I've never received any, if I had any knowledge of discounts we would not have this complaintI'm pretty sure this issue with Frontier will go in their favor, it really upsets me how many elderly people on fixed incomes are not aware of their so called we send out information on discounts or you should call once a year to check your accountTo me their response that they sent is not trying to fix the issue with a better way of informing the customer they have a lower price plan or the money this greedy company (Frontier Communications) has pocketed over the years
Frontier advises a refund in the amount of $was processed and sent in the form of a pre-paid Visa debit cardMs [redacted] contacted Frontier and stated she needed that in the form of a check not a debit cardThe debit card was cancelled and a check was issued in the amount of $ When Ms [redacted] went to cash Frontier had mistakenly put a stop payment on the check.Frontier states a new check was processed and sent to Ms [redacted] .Frontier also states due to Ms [redacted] being charged a $fee from her bank a credit in the amount of $will be placed on the account and then processed as a refund in the form of a checkOnce this has been completed Ms [redacted] will need to allow to business days for processing and mailing.Frontier confirms that Ms [redacted] has been advised of the above We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your (Revdex.com) quick response to this matterYour help was key to resolving the complaintI hope that I will not have to take this route in the future but it is good to know that there is someone to helpThank you very much Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for a phone package at $per month plus taxes and feesMr [redacted] advises that since the change, his bills have been coming in over $a monthFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and finds that he is billed for a phone package at $plus taxes and surcharges and is being billed correctly each monthFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with her furtherFrontier has mailed Mr [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The rep called and told me to call their collection departmentI did as instructed, but collected told me that outage of service is not due to outstanding balanceI then called the company rep handling this caseHe made a way call with collection department againThe person handling this case, got off the phoneThen the collection rep asked me what was going on, after I explained to him, he stated that the system indicates that we have servicesI called the person handling this case immediatelyThis is a very bad approach to handle this situationAfter all the explanation and complains, they are still asking me how can they help meI asked the person handling this case if he had commnunicated with the other department, he said yesHe also refused/denied to address the fact that I called the company several times asking for cheaper service, but I was told that none is available This went on for like a yearNot until this year when Frontier rep stated that they have always had the serviceWhy did they hide that information from a customerI want this issue resolved so that I can move onI have not heard back from the person handling this case since Friday and still no service Regards, [redacted]
Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has been with Frontier for a little over months and has had multiple troubles with the TV serviceMs [redacted] states she also signed up for an Amazon Prime offer, but the code does not workFrontier has investigated the above statements and offers the following response: Frontier confirms Ms [redacted] called in multiple times to report issues with her TV and phone serviceA technician was sent for one of the reports and the others were all resolved over the phoneFrontier advises that once the Amazon Prime redemption code has been sent, Amazon would need to be contacted for any complications with using the codeFrontier has reached out to Ms [redacted] and left messages with a direct contact number for any further assistance she may needWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he agreed to a contract with Verizon FIOS for $a month that was supposed to end 2/3/He states there was a payment made that was lost in the Frontier transitionMr [redacted] states he spoke to Frontier Reps and Supervisors and his service was turn offHe stated he did not request service to be turned offHe had to start over in June with a new account and his monthly amount had increased.Mr [redacted] advises his November bill is due and the amount is still wrongHe would like his contract reset and his amount corrected Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] records have been reviewedThe payment has been credited to his account.Frontier advises the records indicated Mr [redacted] was turn off due to misunderstandingMr [redacted] accepted a different plan with Frontier in June when service were ordered againThis service cost moreFrontier advises the credits have been issued the Novembers amount due has been satisfied, and the old plan has been put back on the accountThis information will reflect on the December bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier has investigated the above statements and offers the following response: Frontier, as a courtesy, has waived the charges associated with the Television Mundo package, including associated equipmentFrontier advises that the charges associated with the internet for the time the account was active are being sustainedFrontier spoke with Ms [redacted] regarding the remaining balance and action taken in regards to the inquiry We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that on December 14, she had Frontier Internet service installed in her home and it was not functioningMs [redacted] states she would like to have her Internet service disconnected.Ms [redacted] states that she would like her deposit of $refunded Frontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] ’s Frontier account was cancelled on December 15, 2016.Frontier advises that a statement was generated on December 22, and Ms [redacted] was billed $by FrontierFrontier removed the charges of on December 23, Ms [redacted] no longer has a balance with FrontierFrontier processed the request to return Ms [redacted] ’s $deposit on December 23, The deposit will take three to five business days for Ms [redacted] to receive her depositFrontier spoke with Ms [redacted] on December 23, and advised the information aboveMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be speaking with legal counsel on this matterI paid Frontier for service from September to June in the sum of: $1,(here's what I have paid and when: $(told to -25$ for not being able to connect service on promised date - First incorrect billed amount of: $152.33), From this point forward all bills over 200$ - Paid as directed by representative on the phone who just kept saying "your account is being worked on; This should correct it; Don't know why the promotional rate is staying on" etc.....10/13: 139$, 11/04: $206.69, 12/28: $140.95, 1/23: $140.95, 2/02: $140.95, 3/15: $140.36, 4/13: $140.95, 5/19: $203.49, & 6/23: $- Told paid in Full till next billing cycling; via voice mail.)Thank-you for your time and efforts; much appreciate the work The Revdex.com does for consumers Regards, [redacted] - [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was quoted less than what he was paying before for faster internet and more channelsFrontier has investigated the above statements and offers the following response: Frontier advises that our records show Mr [redacted] was quoted plus taxes and surcharges for months for a triple play with Phone, Ultimate HD Video package and 100/internet speed.Frontier advises that this offer will expire on December 2, 2017.Frontier advises that we have issue credits on the January, February and March 7, statement to reflect the correct offerFrontier spoke to Mr [redacted] on March 7, and he was satisfied with this resolution
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] provided the written documentation he received from Frontier’s Door-to-Door Representative.Frontier advises that the documentation does state a year price guarantee and does not specify the products it is referring toFrontier advises that they will honor the three year price guarantee plus the additional charge from the HBO package that was addedThis is a monthly re-occurring charge of $plus applicable taxes and surcharges.Frontier advises that a Frontier representative contacted Mr [redacted] and discussed the credentials in honoring the price quote and Mr [redacted] was satisfied with the resolution achieved We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] R [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Maria [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] made over calls to Frontier to cancel her current services and place an order to move service to her new address and technician never arrived to install service at new homeFrontier has investigated the above statements and offers the following response:When Ms [redacted] called on 7/31/to cancel her service and representative she spoke to offered to move her services (re-bundled with new discounts) she agreed and scheduled install date.There was a very large balance owing over 60-days past due.Frontier will not allow a move of service order until past due balances are paid.Frontier has reviewed with Training Division for possible refresher the importance of keeping customers apprised of status so they are not waiting all day for a technician that won’t be there.Ms [redacted] paid her total past due balance on 7/31/16, however, it takes 24-48hrs for this to show in the Frontier systems before a new order.Customer service representatives should have been communicating clearly and place the move order for follow up once past due balance paid was reflecting on the account.Frontier has added an 8-day service credit on Ms [redacted] account for the 8-day time difference of her initial call she made to disconnect her services to when her account was actually disconnected.Total credits = $-61.05CR that she will see reflected on her 10/7/billing statement.Frontier has reviewed all with Ms [redacted] and has informed her of the billing after disconnect process so she understands why she is receiving statements so far after her disconnection of service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Email: [redacted] Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states, “the total amount of charges for the period from 10/to 11/was $ The credit from Frontier is for $ There is still a difference of $28.23”Frontier has investigated the above statements and offers the following response: Frontier communications advises an adjustment in the amount of $has been applied to the disconnected account The adjustment will be reflect in 1-billing cycles.Frontier has emailed the customer to advise of the previous We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com:I spoke to Donna who went over everything with me precisely and was very helpful and fixed all issues on my account and told me if I have anymore more issues to contact her directly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his phone service has been out of service since June 23, Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] service was restored July 4, Frontier has issued credit for the time out of service and missed commitment for repairTotal credit issued is $Frontier was unsuccessful in our attempts to reach Mr***We have provided our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] advises that he signed up for Frontier services in June and has never received a billHe stated he has called and was advised it was on the wayMr [redacted] stated that he had a bill of $that was due August 25th and Frontier disconnected his servicesMr [redacted] stated he is being doubled billed for servicesFrontier has investigated the above statements and offers the following response:After reviewing Mr [redacted] ’s account, Frontier records reflect that Mr [redacted] contacted Frontier on July 27, advising he was having trouble receiving mail and wanted to make payment arrangements for August 1st.Frontier records reflect the Mr [redacted] ’s first was $due by July 25, 2017.Per Frontier records, there has not been a payment posted to Mr [redacted] ’s accountAs of August 17, 2017, Mr [redacted] ’s account is suspended for non-payFrontier has generated Mr [redacted] ’s August and September bill.The balance for the three bills are $that is due on Mr [redacted] ’s accountFrontier representative have tried contacting Mr [redacted] on several occasion however was unsuccessful.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and apologizes for not specifying the terms of termination in regard to the final billing process In goodwill, Frontier has issued a credit in the amount of $leaving a balance of $ The remaining balance is for the unreturned equipment fee The equipment has been received, accepted and confirmed, however, the reversal for the unreturned equipment fee will not be credited until the next billing cycle dated February 2, The representative handling this complaint has provided her contact information to Ms [redacted] and will contact her once the credit has posted to the account with a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states that since 06/11/she has not been able to watch TV or use her internet service Frontier has investigated the above statements and offers the following response: Frontier contacted [redacted] who confirmed that her service are working and time out of service credit was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Benjamin D [redacted] Department: Customer Relation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If you look at Frontier's internet plans from lowest price to highest price none are $At one time it could have been $49.99, I can't answer this, nor can or will they tell me how long it should have been $They say they send out and let consumers know about discounts, but I've never received any, if I had any knowledge of discounts we would not have this complaintI'm pretty sure this issue with Frontier will go in their favor, it really upsets me how many elderly people on fixed incomes are not aware of their so called we send out information on discounts or you should call once a year to check your accountTo me their response that they sent is not trying to fix the issue with a better way of informing the customer they have a lower price plan or the money this greedy company (Frontier Communications) has pocketed over the years
Frontier advises a refund in the amount of $was processed and sent in the form of a pre-paid Visa debit cardMs [redacted] contacted Frontier and stated she needed that in the form of a check not a debit cardThe debit card was cancelled and a check was issued in the amount of $ When Ms [redacted] went to cash Frontier had mistakenly put a stop payment on the check.Frontier states a new check was processed and sent to Ms [redacted] .Frontier also states due to Ms [redacted] being charged a $fee from her bank a credit in the amount of $will be placed on the account and then processed as a refund in the form of a checkOnce this has been completed Ms [redacted] will need to allow to business days for processing and mailing.Frontier confirms that Ms [redacted] has been advised of the above We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your (Revdex.com) quick response to this matterYour help was key to resolving the complaintI hope that I will not have to take this route in the future but it is good to know that there is someone to helpThank you very much Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for a phone package at $per month plus taxes and feesMr [redacted] advises that since the change, his bills have been coming in over $a monthFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and finds that he is billed for a phone package at $plus taxes and surcharges and is being billed correctly each monthFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with her furtherFrontier has mailed Mr [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Received an e-mail from [redacted] today and her issue has been taken care of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The rep called and told me to call their collection departmentI did as instructed, but collected told me that outage of service is not due to outstanding balanceI then called the company rep handling this caseHe made a way call with collection department againThe person handling this case, got off the phoneThen the collection rep asked me what was going on, after I explained to him, he stated that the system indicates that we have servicesI called the person handling this case immediatelyThis is a very bad approach to handle this situationAfter all the explanation and complains, they are still asking me how can they help meI asked the person handling this case if he had commnunicated with the other department, he said yesHe also refused/denied to address the fact that I called the company several times asking for cheaper service, but I was told that none is available This went on for like a yearNot until this year when Frontier rep stated that they have always had the serviceWhy did they hide that information from a customerI want this issue resolved so that I can move onI have not heard back from the person handling this case since Friday and still no service Regards, [redacted]
Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has been with Frontier for a little over months and has had multiple troubles with the TV serviceMs [redacted] states she also signed up for an Amazon Prime offer, but the code does not workFrontier has investigated the above statements and offers the following response: Frontier confirms Ms [redacted] called in multiple times to report issues with her TV and phone serviceA technician was sent for one of the reports and the others were all resolved over the phoneFrontier advises that once the Amazon Prime redemption code has been sent, Amazon would need to be contacted for any complications with using the codeFrontier has reached out to Ms [redacted] and left messages with a direct contact number for any further assistance she may needWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he agreed to a contract with Verizon FIOS for $a month that was supposed to end 2/3/He states there was a payment made that was lost in the Frontier transitionMr [redacted] states he spoke to Frontier Reps and Supervisors and his service was turn offHe stated he did not request service to be turned offHe had to start over in June with a new account and his monthly amount had increased.Mr [redacted] advises his November bill is due and the amount is still wrongHe would like his contract reset and his amount corrected Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] records have been reviewedThe payment has been credited to his account.Frontier advises the records indicated Mr [redacted] was turn off due to misunderstandingMr [redacted] accepted a different plan with Frontier in June when service were ordered againThis service cost moreFrontier advises the credits have been issued the Novembers amount due has been satisfied, and the old plan has been put back on the accountThis information will reflect on the December bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier has investigated the above statements and offers the following response: Frontier, as a courtesy, has waived the charges associated with the Television Mundo package, including associated equipmentFrontier advises that the charges associated with the internet for the time the account was active are being sustainedFrontier spoke with Ms [redacted] regarding the remaining balance and action taken in regards to the inquiry We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that on December 14, she had Frontier Internet service installed in her home and it was not functioningMs [redacted] states she would like to have her Internet service disconnected.Ms [redacted] states that she would like her deposit of $refunded Frontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] ’s Frontier account was cancelled on December 15, 2016.Frontier advises that a statement was generated on December 22, and Ms [redacted] was billed $by FrontierFrontier removed the charges of on December 23, Ms [redacted] no longer has a balance with FrontierFrontier processed the request to return Ms [redacted] ’s $deposit on December 23, The deposit will take three to five business days for Ms [redacted] to receive her depositFrontier spoke with Ms [redacted] on December 23, and advised the information aboveMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be speaking with legal counsel on this matterI paid Frontier for service from September to June in the sum of: $1,(here's what I have paid and when: $(told to -25$ for not being able to connect service on promised date - First incorrect billed amount of: $152.33), From this point forward all bills over 200$ - Paid as directed by representative on the phone who just kept saying "your account is being worked on; This should correct it; Don't know why the promotional rate is staying on" etc.....10/13: 139$, 11/04: $206.69, 12/28: $140.95, 1/23: $140.95, 2/02: $140.95, 3/15: $140.36, 4/13: $140.95, 5/19: $203.49, & 6/23: $- Told paid in Full till next billing cycling; via voice mail.)Thank-you for your time and efforts; much appreciate the work The Revdex.com does for consumers Regards, [redacted] - [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was quoted less than what he was paying before for faster internet and more channelsFrontier has investigated the above statements and offers the following response: Frontier advises that our records show Mr [redacted] was quoted plus taxes and surcharges for months for a triple play with Phone, Ultimate HD Video package and 100/internet speed.Frontier advises that this offer will expire on December 2, 2017.Frontier advises that we have issue credits on the January, February and March 7, statement to reflect the correct offerFrontier spoke to Mr [redacted] on March 7, and he was satisfied with this resolution
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] provided the written documentation he received from Frontier’s Door-to-Door Representative.Frontier advises that the documentation does state a year price guarantee and does not specify the products it is referring toFrontier advises that they will honor the three year price guarantee plus the additional charge from the HBO package that was addedThis is a monthly re-occurring charge of $plus applicable taxes and surcharges.Frontier advises that a Frontier representative contacted Mr [redacted] and discussed the credentials in honoring the price quote and Mr [redacted] was satisfied with the resolution achieved We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] R [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Maria [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] made over calls to Frontier to cancel her current services and place an order to move service to her new address and technician never arrived to install service at new homeFrontier has investigated the above statements and offers the following response:When Ms [redacted] called on 7/31/to cancel her service and representative she spoke to offered to move her services (re-bundled with new discounts) she agreed and scheduled install date.There was a very large balance owing over 60-days past due.Frontier will not allow a move of service order until past due balances are paid.Frontier has reviewed with Training Division for possible refresher the importance of keeping customers apprised of status so they are not waiting all day for a technician that won’t be there.Ms [redacted] paid her total past due balance on 7/31/16, however, it takes 24-48hrs for this to show in the Frontier systems before a new order.Customer service representatives should have been communicating clearly and place the move order for follow up once past due balance paid was reflecting on the account.Frontier has added an 8-day service credit on Ms [redacted] account for the 8-day time difference of her initial call she made to disconnect her services to when her account was actually disconnected.Total credits = $-61.05CR that she will see reflected on her 10/7/billing statement.Frontier has reviewed all with Ms [redacted] and has informed her of the billing after disconnect process so she understands why she is receiving statements so far after her disconnection of service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Email: [redacted] Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states, “the total amount of charges for the period from 10/to 11/was $ The credit from Frontier is for $ There is still a difference of $28.23”Frontier has investigated the above statements and offers the following response: Frontier communications advises an adjustment in the amount of $has been applied to the disconnected account The adjustment will be reflect in 1-billing cycles.Frontier has emailed the customer to advise of the previous We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com:I spoke to Donna who went over everything with me precisely and was very helpful and fixed all issues on my account and told me if I have anymore more issues to contact her directly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]