Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing billingFrontier has investigated the above statements and offers the following response: Frontier advises a credit of $ for missing promotions, courtesy credit and partial late feesThis brings the final balance due to $ 350.56.Frontier spoke with Ms [redacted] on December 8, and discussed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier in September to cancel his services, and that the Frontier agent told him he can put his service on vacation mode in case he changed his mind Mr [redacted] advises that he received a bill from Frontier for $for services that he hasn’t used since last yearFrontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] called Frontier on December 5, to cancel services because he had switched to another provider Frontier offered to put his services on a vacation mode, which he accepted.Frontier advises that the maximum amount of time that a customer can put their services on a vacation or suspension mode is nine months The nine-month period elapsed in September 2017, so Mr [redacted] incurred charges for services from September 7, through October 21, Frontier advises that Mr [redacted] was eligible to continue using the services until the billing cycle end date of October 21, 2017, but he elected to cancel the services as of October 3, 2017.Frontier spoke with Mr [redacted] on November 10, 2017, and advised him that the final balance of $is valid and the charges are sustained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue goes far beyond the canceling and adding back the service The first billing cycle , I was being billed for a package I did not have and each time I called to talk to a service representative I was advised adjustments were being made During that period of time I was being billed for service before they could Identify I did not have service but was showing I did They sent a technician out , the technician came out and stated it was beyond their level of expertise I called Frontier repeatedly about this issue with no resolution The new bill came out and no adjustment I called Frontier again and was advised the adjustment would be taken and the reason the adjustment had not gone thru due to some pending work order in the system preventing it from going thru.I no longer have cable service do to this continued annoyance of calling them for nearly a year since having this service They continue to make promises they have no intention on keeping.Each representative never gives the same response to the same issue and can never handle the call Time and time again I call and get transferred at least 4-times and disconnected times before even reaching the person I need to speak with that can attempt to address my issuesI want a itemized bill from Frontier from the beginning to current and every payment and adjustment made on my account.This billing is ridiculous! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: · Mr [redacted] ported out his home telephone number and kept internet service and was charged an Early Termination FeeFrontier has investigated the above statements and offers the following response: · Frontier has reviewed the account of Mr [redacted] and finds that he was in a term with his phone service since 4/27/· This term was to last for years· Mr [redacted] was advised in bill messages of Frontier’s Convenient Auto Renewal Policy as shown below· As you agreed, your Frontier service includes a 1-year (or multi-year) term commitment with automatic renewal at then applicable pricing (excluding promotions) and an early termination fee of up to $depending on your bundle of servicePlease call Frontier if you have questions about the applicable early termination feeIn addition, please call Frontier at least days prior to your renewal date above if you wish to cancel your auto-renewalAs noted on page of every bill, visit Frontier.com/terms, Frontier.com/tariffs or call Customer Service for other important service Terms, Conditions, and Policies· Mr [redacted] ported his number to another provider on 7/26/and upon doing so, an early termination fee did generate as Frontier did not hear from Mr [redacted] as advised within the bill message· Frontier continued to honor the monthly discounts to his phone service as a result· Frontier as a courtesy has placed an adjustment in the amount of $that has brought his account to a zero balance· Mr [redacted] will see this adjustment on his 10/10/billing statementWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Ms [redacted] has been charged for a non-published number since and states that she has been receiving calls lately asking for her husband [redacted] and herself by name Ms [redacted] called into Frontier Communications on April 18, and spoke with a customer service representative and was told that the non-published number was not working and he would get it working for herThen Ms [redacted] was transferred over to the credit department of Frontier Communications to get credit off of her bill as Ms [redacted] has been charged $a month for this service The credit department representative processed a credit in the amount of $ Then on April 19, the credit department representative called Ms [redacted] and advised her that it has been denied Since Ms [redacted] called us on April 18, it now shows private number when she makes a call out from her residence Ms [redacted] states that she would like a reimbursement for a service that she has been paying for and did not receive.Frontier has investigated the above statements and offers the following response: I spoke with Ms [redacted] today April 22, and explained to her that it shows a non- publish number charge on her account since I advised Ms [redacted] that Frontier Communications does not sell customers telephone numbers to other company’s but that does not mean when your telephone number is given out that other company’s do not sell your telephone number I also advised that I checked on the internet and it shows her telephone number listed under her husband’s name [redacted] I have given Ms [redacted] a credit in the amount of $and that would be credit from when Frontier Communications took over her account from AT&T back in October to today’s date Ms [redacted] requested that I place an order to take the non-published number charge off of her account as of today which has been done When her next bill prints in May she will no longer be charged a monthly charge of $for the non-publish number charge Ms [redacted] is satisfied and she has my contact information if she needs any further assistance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] experienced service issues with her phone, internet and television with Frontier Ms [redacted] reports lack of communication regarding repair ticket Ms [redacted] is requesting a disconnection of all services and any termination fees to be waived Frontier has investigated the above statements and offers the following response: Frontier has investigated and found Ms [redacted] to be out of service from 5/30/to 06/13/ A Frontier Customer Service Representative has issued a disconnect service order effective date of 06/13/and back dated their charges to mid-May to cover the days without service Frontier has investigated and found that there will be no early term fees associated with Ms [redacted] ’s account and Ms [redacted] states she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she would like an explanation of the billing statementsFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing our records indicate a payment received of $on 5/9/17Frontier advises upon reviewing our records indicate the 5/13/billing statement has a past due balance of $and the day monthly charges of $for a balance of due by 6/6/17.Frontier advises upon reviewing our records indicate the 6/13/billing statement has a past due balance on $and the charges for service of $due by 7/7/17.Frontier advises upon reviewing our records indicate on 6/20/an order was placed to remove internet service from the account with the billing for removal of internet service being backdated to 5/21/17.Frontier advises upon reviewing our records indicate on 6/20/an adjustment was made of $to adjust the cost of the internet service that was requested to be removed on 5/9/17.Frontier advises upon reviewing our records indicate the 7/13/billing statement reflect the $adjustment and shows the removal of internet service and is removing internet charges from 5/22/through 7/12/17.Frontier advises upon reviewing our records indicate the 7/13/the 7/13/billing statement has a balance coming forward of $and an EDLP Term Penalty of $due to not completing the two-year agreement that was from 7/18/through 7/17/The balance is $due by 8/7/17.Frontier advises upon reviewing the billing statements advise there is an early termination fee of up to $that can be seen on page of on the billing statementsFrontier advises upon reviewing our records indicate the 8/13/billing statement has a balance coming forward of $518.10, and shows charges for the phone service and the inside wire maintenance being removed due to the account being disconnected on 8/9/due to nonpayment.Frontier advises upon reviewing our records indicate the 9/13/billing statement has an adjustment of $to reflect the date request of 5/9/for removal of the internet serviceThe balance on the statement is $469.55Frontier advises upon reviewing our records indicate an adjustment has been made of $due to being billed in error for High Speed Internet Security Software which was free on prior billing.Frontier advises upon reviewing our records indicate the current final balance is $ which is due by 10/10/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that the allegations regarding the technician were addressed in The case was resolved with Frontier’s security team on July 7, 2016.Frontier advises that the non- recurring charges for the technician visit that occurred in March of 2017, have been waived.Frontier advises that an adjustment has been issued equal to months of the monthly recurring charge for the internet serviceFrontier advises that Internet service speeds are based upon many factors including: customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speeds.Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this time.Frontier spoke with Ms [redacted] in regards to the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was advised the billing would be $a month and was overcharged Frontier has investigated the above statements and offers the following response: Mr [redacted] had service from September 26, to November 21, 2016.Any disputed charges have been credited $was credited on November 17th, and $was credited October 21, The account closed with a balance of $ There have not been any payments made to the account until March 7, in the amount of $ This leaves a balance of $ This is the second month of and late fees Frontier finds the balance is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises Frontier disconnected her services permanently when she paid the bill on the same day the service was disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’ account was temporarily disconnected on March 15, and permanently disconnected on April 2, Frontier advises that reminder notices were sent on January 29, for $and on February 27, or and March 30, for $ Frontier advises that reminder voice messages were left on February 2, March 6, March 13, and March 14, 2018.Frontier advises that a payment was received for $on February 23, for the December 27, bill statement that was due on January 22, 2018, and a payment was received for $on April 4, two days after the services were permanently disconnected.Frontier advises Ms [redacted] installed Frontier service on December 26, with the QHoliday promotion with months free HBO that included a prorated early termination fee for the months remaining on the contract Frontier terms of service can be viewed at [redacted] Frontier spoke to Ms [redacted] on April 12, and advised of the above information and provided direct contact information
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her phone service is not working with intermittent static noise and has been without service on the last outage for three daysFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 17, and confirmed her phone service is working now.Frontier has investigated Ms [redacted] ’s account and provides the following information Frontier has reviewed two trouble tickets in Ticket [redacted] August 14, with repair completed on August 17, Ticket [redacted] on October 10, with repair completed on October 13, Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account for the days out of service Frontier will continue to monitor and test the facilities in Ms [redacted] ’s areaWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been charged after disconnecting her service for two hours of onsite technical support that she did not receiveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a technician call scheduled before the service order to cancel her Frontier telephone and Internet service.Frontier advises that Ms [redacted] ’ gate was locked and the technician didn’t call before coming.Frontier advises that a credit for $has been issued to Ms [redacted] ’ account to zero out her balance.Frontier advises that Ms [redacted] is aware of Frontier’s final billing process.Frontier provided Ms [redacted] with a direct line and extension number if she should have any future concernsMs [redacted] was satisfied with our resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is my second xomplybeing filed against frontier CommunicationsI have been working with Linda H [redacted] in consumer relations and I am still having issues with my servicesOn 12/I was told that my lines were tested and everything was goodOn 12/I had no TV internet or phone servicesI called and this was able to resolved over the phoneOn 12/I have no TV services and frontier is telling me it will be days for a technician to come outI should not be having issues with my services every weeksFrontier need to see what the issue is resolved the issue so I am not calling them twice a month I am requesting that someone from frontier contacts me and get my servyissues resolved and I want a full month credit Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his December charges were higher than his regular monthly chargesMr [redacted] advises it takes three bill cycles to receive a refund frontierMr [redacted] advises he would like to have his refund process in days Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account was disconnected on December 16th, and that his bill cycle is on the 10th of each monthThe December statement he received had already generated when Mr [redacted] requested to disconnect his accountThe closing statement will print on January 10, and it will have an adjustment from the disconnect date to the end of the bill cycleFrontier advises that the discounts on the account ran through December 17, but because his December bill ran through January 9th the bill only reflected discounts through December 17thFrontier advises we could request to expedite the refund once the closing statement generatesFrontier has set up a follow up after January 10, with Mr [redacted] to ensure accuracy on the bill and to request that the refund be expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] refund has been processed and received within 7-business days.Frontier has contacted customer, ensured satisfaction, and provided direct contact information should he require further assistance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states in October when she is speaking to Frontier to cancel her service no balance is outstandingMs [redacted] states she had no received a bill informing of final amount still dueMs [redacted] states has been reported to credit bureaus in errorFrontier has investigated the above statements and offers the following response: Frontier has reviewed the account and advises on October 20, the order for disconnection dated for November 1, is placed, and the balance of the account was one hundred seventy-three dollars and seventy-six centsThe next billing cycle November 04, to December 03, has a balance coming forward of one hundred seventy-three dollars and sixty centsThe December4, to January 3, has the reversal of charges from the disconnection date requested and the remaining balance which is one hundred sixty-eight dollars and seventy-six centsFrontier states that it will advise the credit bureaus that the account is now paid in fullFrontier has made several attempts to reach Ms***; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her first bill was higher than quoted and her television is sometimes pixelatedFrontier has investigated the above statements and offers the following response: A review of the account reflects the first bill was higher than due to Frontier billing services one month in advance Ms [redacted] ’s first bill reflected charges for days of serviceFrontier advises Frontier representative spoke with Ms [redacted] and advised her of the proration and advised she will not be receiving bills that high in the futureMs [redacted] has advised she is no longer having issues with the pixilation and has no outstanding issuesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised Frontier he is not getting the internet service he is paying for Frontier has investigated the above statements and offers the following response: Frontier worked with Mr [redacted] to have his service moved to new DSLAM to improve their internet speeds.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has issued a $credit to Mr***’s account due to outages and slow speed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11914719, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business called me back to state that they have finally located my account and are cancelling my service However I don't believe that to be satisfactory as I have now spent many hours of my own time to dispute a charge that should never have shown up for a service that I did not order.The representative that called me back (Jennifer) attempted to insinuate that this situation was my fault for not cancelling the service and that there was sufficient communication to me I would dispute that statement as I did not order anything from Frontier specifically nor was I told that they would be billing me for something If I do not know that a company has surreptitiously partnered with another and is going to start charging me how do I know to dig through junk email for their communications? Where is the paper mail? I don't remember allowing them to bill me electronically Perhaps some portion of the blame lies with AT&T however even my response from Frontier was tinged with dissatisfaction It was implied that I was to blame for this situation Jennifer with Frontier also stated that I should have known to cancel separately with them However how can I cancel the service if I cannot reach their department using Frontier's own customer service number? I complained to the Revdex.com because phone calls to Frontier resulted in no activity and a failure to identify my account How is the customer to know that they need to cancel with multiple companies? If I have a problem with ESPN am I forced to complain to the Disney company as well? This company acts in an unprofessional manner I would like to see some changes to their internal procedure so that people who are being billed can be located with a complaint to the Revdex.com I feel like I had to threaten to get any meaningful response Regards, [redacted] **
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was continuously overcharged by Frontier without any resolutionAs a result, Mr [redacted] was charged a late payment fee for a balance he was told would be credited Frontier has investigated the above statements and offers the following response: Frontier advises Frontier has issued credits totaling $to correct the over charges, late payment fee, and as a courtesy to Mr [redacted] ’s accountMr [redacted] ’s account now reflects a credit balance of $Frontier has contacted Ms [redacted] , the author of the complaint, and has explained the above statementsMs [redacted] has expressed satisfaction with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing billingFrontier has investigated the above statements and offers the following response: Frontier advises a credit of $ for missing promotions, courtesy credit and partial late feesThis brings the final balance due to $ 350.56.Frontier spoke with Ms [redacted] on December 8, and discussed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier in September to cancel his services, and that the Frontier agent told him he can put his service on vacation mode in case he changed his mind Mr [redacted] advises that he received a bill from Frontier for $for services that he hasn’t used since last yearFrontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] called Frontier on December 5, to cancel services because he had switched to another provider Frontier offered to put his services on a vacation mode, which he accepted.Frontier advises that the maximum amount of time that a customer can put their services on a vacation or suspension mode is nine months The nine-month period elapsed in September 2017, so Mr [redacted] incurred charges for services from September 7, through October 21, Frontier advises that Mr [redacted] was eligible to continue using the services until the billing cycle end date of October 21, 2017, but he elected to cancel the services as of October 3, 2017.Frontier spoke with Mr [redacted] on November 10, 2017, and advised him that the final balance of $is valid and the charges are sustained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue goes far beyond the canceling and adding back the service The first billing cycle , I was being billed for a package I did not have and each time I called to talk to a service representative I was advised adjustments were being made During that period of time I was being billed for service before they could Identify I did not have service but was showing I did They sent a technician out , the technician came out and stated it was beyond their level of expertise I called Frontier repeatedly about this issue with no resolution The new bill came out and no adjustment I called Frontier again and was advised the adjustment would be taken and the reason the adjustment had not gone thru due to some pending work order in the system preventing it from going thru.I no longer have cable service do to this continued annoyance of calling them for nearly a year since having this service They continue to make promises they have no intention on keeping.Each representative never gives the same response to the same issue and can never handle the call Time and time again I call and get transferred at least 4-times and disconnected times before even reaching the person I need to speak with that can attempt to address my issuesI want a itemized bill from Frontier from the beginning to current and every payment and adjustment made on my account.This billing is ridiculous! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: · Mr [redacted] ported out his home telephone number and kept internet service and was charged an Early Termination FeeFrontier has investigated the above statements and offers the following response: · Frontier has reviewed the account of Mr [redacted] and finds that he was in a term with his phone service since 4/27/· This term was to last for years· Mr [redacted] was advised in bill messages of Frontier’s Convenient Auto Renewal Policy as shown below· As you agreed, your Frontier service includes a 1-year (or multi-year) term commitment with automatic renewal at then applicable pricing (excluding promotions) and an early termination fee of up to $depending on your bundle of servicePlease call Frontier if you have questions about the applicable early termination feeIn addition, please call Frontier at least days prior to your renewal date above if you wish to cancel your auto-renewalAs noted on page of every bill, visit Frontier.com/terms, Frontier.com/tariffs or call Customer Service for other important service Terms, Conditions, and Policies· Mr [redacted] ported his number to another provider on 7/26/and upon doing so, an early termination fee did generate as Frontier did not hear from Mr [redacted] as advised within the bill message· Frontier continued to honor the monthly discounts to his phone service as a result· Frontier as a courtesy has placed an adjustment in the amount of $that has brought his account to a zero balance· Mr [redacted] will see this adjustment on his 10/10/billing statementWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Ms [redacted] has been charged for a non-published number since and states that she has been receiving calls lately asking for her husband [redacted] and herself by name Ms [redacted] called into Frontier Communications on April 18, and spoke with a customer service representative and was told that the non-published number was not working and he would get it working for herThen Ms [redacted] was transferred over to the credit department of Frontier Communications to get credit off of her bill as Ms [redacted] has been charged $a month for this service The credit department representative processed a credit in the amount of $ Then on April 19, the credit department representative called Ms [redacted] and advised her that it has been denied Since Ms [redacted] called us on April 18, it now shows private number when she makes a call out from her residence Ms [redacted] states that she would like a reimbursement for a service that she has been paying for and did not receive.Frontier has investigated the above statements and offers the following response: I spoke with Ms [redacted] today April 22, and explained to her that it shows a non- publish number charge on her account since I advised Ms [redacted] that Frontier Communications does not sell customers telephone numbers to other company’s but that does not mean when your telephone number is given out that other company’s do not sell your telephone number I also advised that I checked on the internet and it shows her telephone number listed under her husband’s name [redacted] I have given Ms [redacted] a credit in the amount of $and that would be credit from when Frontier Communications took over her account from AT&T back in October to today’s date Ms [redacted] requested that I place an order to take the non-published number charge off of her account as of today which has been done When her next bill prints in May she will no longer be charged a monthly charge of $for the non-publish number charge Ms [redacted] is satisfied and she has my contact information if she needs any further assistance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] experienced service issues with her phone, internet and television with Frontier Ms [redacted] reports lack of communication regarding repair ticket Ms [redacted] is requesting a disconnection of all services and any termination fees to be waived Frontier has investigated the above statements and offers the following response: Frontier has investigated and found Ms [redacted] to be out of service from 5/30/to 06/13/ A Frontier Customer Service Representative has issued a disconnect service order effective date of 06/13/and back dated their charges to mid-May to cover the days without service Frontier has investigated and found that there will be no early term fees associated with Ms [redacted] ’s account and Ms [redacted] states she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she would like an explanation of the billing statementsFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing our records indicate a payment received of $on 5/9/17Frontier advises upon reviewing our records indicate the 5/13/billing statement has a past due balance of $and the day monthly charges of $for a balance of due by 6/6/17.Frontier advises upon reviewing our records indicate the 6/13/billing statement has a past due balance on $and the charges for service of $due by 7/7/17.Frontier advises upon reviewing our records indicate on 6/20/an order was placed to remove internet service from the account with the billing for removal of internet service being backdated to 5/21/17.Frontier advises upon reviewing our records indicate on 6/20/an adjustment was made of $to adjust the cost of the internet service that was requested to be removed on 5/9/17.Frontier advises upon reviewing our records indicate the 7/13/billing statement reflect the $adjustment and shows the removal of internet service and is removing internet charges from 5/22/through 7/12/17.Frontier advises upon reviewing our records indicate the 7/13/the 7/13/billing statement has a balance coming forward of $and an EDLP Term Penalty of $due to not completing the two-year agreement that was from 7/18/through 7/17/The balance is $due by 8/7/17.Frontier advises upon reviewing the billing statements advise there is an early termination fee of up to $that can be seen on page of on the billing statementsFrontier advises upon reviewing our records indicate the 8/13/billing statement has a balance coming forward of $518.10, and shows charges for the phone service and the inside wire maintenance being removed due to the account being disconnected on 8/9/due to nonpayment.Frontier advises upon reviewing our records indicate the 9/13/billing statement has an adjustment of $to reflect the date request of 5/9/for removal of the internet serviceThe balance on the statement is $469.55Frontier advises upon reviewing our records indicate an adjustment has been made of $due to being billed in error for High Speed Internet Security Software which was free on prior billing.Frontier advises upon reviewing our records indicate the current final balance is $ which is due by 10/10/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that the allegations regarding the technician were addressed in The case was resolved with Frontier’s security team on July 7, 2016.Frontier advises that the non- recurring charges for the technician visit that occurred in March of 2017, have been waived.Frontier advises that an adjustment has been issued equal to months of the monthly recurring charge for the internet serviceFrontier advises that Internet service speeds are based upon many factors including: customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speeds.Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this time.Frontier spoke with Ms [redacted] in regards to the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was advised the billing would be $a month and was overcharged Frontier has investigated the above statements and offers the following response: Mr [redacted] had service from September 26, to November 21, 2016.Any disputed charges have been credited $was credited on November 17th, and $was credited October 21, The account closed with a balance of $ There have not been any payments made to the account until March 7, in the amount of $ This leaves a balance of $ This is the second month of and late fees Frontier finds the balance is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises Frontier disconnected her services permanently when she paid the bill on the same day the service was disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’ account was temporarily disconnected on March 15, and permanently disconnected on April 2, Frontier advises that reminder notices were sent on January 29, for $and on February 27, or and March 30, for $ Frontier advises that reminder voice messages were left on February 2, March 6, March 13, and March 14, 2018.Frontier advises that a payment was received for $on February 23, for the December 27, bill statement that was due on January 22, 2018, and a payment was received for $on April 4, two days after the services were permanently disconnected.Frontier advises Ms [redacted] installed Frontier service on December 26, with the QHoliday promotion with months free HBO that included a prorated early termination fee for the months remaining on the contract Frontier terms of service can be viewed at [redacted] Frontier spoke to Ms [redacted] on April 12, and advised of the above information and provided direct contact information
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her phone service is not working with intermittent static noise and has been without service on the last outage for three daysFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 17, and confirmed her phone service is working now.Frontier has investigated Ms [redacted] ’s account and provides the following information Frontier has reviewed two trouble tickets in Ticket [redacted] August 14, with repair completed on August 17, Ticket [redacted] on October 10, with repair completed on October 13, Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account for the days out of service Frontier will continue to monitor and test the facilities in Ms [redacted] ’s areaWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been charged after disconnecting her service for two hours of onsite technical support that she did not receiveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a technician call scheduled before the service order to cancel her Frontier telephone and Internet service.Frontier advises that Ms [redacted] ’ gate was locked and the technician didn’t call before coming.Frontier advises that a credit for $has been issued to Ms [redacted] ’ account to zero out her balance.Frontier advises that Ms [redacted] is aware of Frontier’s final billing process.Frontier provided Ms [redacted] with a direct line and extension number if she should have any future concernsMs [redacted] was satisfied with our resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is my second xomplybeing filed against frontier CommunicationsI have been working with Linda H [redacted] in consumer relations and I am still having issues with my servicesOn 12/I was told that my lines were tested and everything was goodOn 12/I had no TV internet or phone servicesI called and this was able to resolved over the phoneOn 12/I have no TV services and frontier is telling me it will be days for a technician to come outI should not be having issues with my services every weeksFrontier need to see what the issue is resolved the issue so I am not calling them twice a month I am requesting that someone from frontier contacts me and get my servyissues resolved and I want a full month credit Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his December charges were higher than his regular monthly chargesMr [redacted] advises it takes three bill cycles to receive a refund frontierMr [redacted] advises he would like to have his refund process in days Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account was disconnected on December 16th, and that his bill cycle is on the 10th of each monthThe December statement he received had already generated when Mr [redacted] requested to disconnect his accountThe closing statement will print on January 10, and it will have an adjustment from the disconnect date to the end of the bill cycleFrontier advises that the discounts on the account ran through December 17, but because his December bill ran through January 9th the bill only reflected discounts through December 17thFrontier advises we could request to expedite the refund once the closing statement generatesFrontier has set up a follow up after January 10, with Mr [redacted] to ensure accuracy on the bill and to request that the refund be expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] refund has been processed and received within 7-business days.Frontier has contacted customer, ensured satisfaction, and provided direct contact information should he require further assistance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states in October when she is speaking to Frontier to cancel her service no balance is outstandingMs [redacted] states she had no received a bill informing of final amount still dueMs [redacted] states has been reported to credit bureaus in errorFrontier has investigated the above statements and offers the following response: Frontier has reviewed the account and advises on October 20, the order for disconnection dated for November 1, is placed, and the balance of the account was one hundred seventy-three dollars and seventy-six centsThe next billing cycle November 04, to December 03, has a balance coming forward of one hundred seventy-three dollars and sixty centsThe December4, to January 3, has the reversal of charges from the disconnection date requested and the remaining balance which is one hundred sixty-eight dollars and seventy-six centsFrontier states that it will advise the credit bureaus that the account is now paid in fullFrontier has made several attempts to reach Ms***; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her first bill was higher than quoted and her television is sometimes pixelatedFrontier has investigated the above statements and offers the following response: A review of the account reflects the first bill was higher than due to Frontier billing services one month in advance Ms [redacted] ’s first bill reflected charges for days of serviceFrontier advises Frontier representative spoke with Ms [redacted] and advised her of the proration and advised she will not be receiving bills that high in the futureMs [redacted] has advised she is no longer having issues with the pixilation and has no outstanding issuesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised Frontier he is not getting the internet service he is paying for Frontier has investigated the above statements and offers the following response: Frontier worked with Mr [redacted] to have his service moved to new DSLAM to improve their internet speeds.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has issued a $credit to Mr***’s account due to outages and slow speed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11914719, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business called me back to state that they have finally located my account and are cancelling my service However I don't believe that to be satisfactory as I have now spent many hours of my own time to dispute a charge that should never have shown up for a service that I did not order.The representative that called me back (Jennifer) attempted to insinuate that this situation was my fault for not cancelling the service and that there was sufficient communication to me I would dispute that statement as I did not order anything from Frontier specifically nor was I told that they would be billing me for something If I do not know that a company has surreptitiously partnered with another and is going to start charging me how do I know to dig through junk email for their communications? Where is the paper mail? I don't remember allowing them to bill me electronically Perhaps some portion of the blame lies with AT&T however even my response from Frontier was tinged with dissatisfaction It was implied that I was to blame for this situation Jennifer with Frontier also stated that I should have known to cancel separately with them However how can I cancel the service if I cannot reach their department using Frontier's own customer service number? I complained to the Revdex.com because phone calls to Frontier resulted in no activity and a failure to identify my account How is the customer to know that they need to cancel with multiple companies? If I have a problem with ESPN am I forced to complain to the Disney company as well? This company acts in an unprofessional manner I would like to see some changes to their internal procedure so that people who are being billed can be located with a complaint to the Revdex.com I feel like I had to threaten to get any meaningful response Regards, [redacted] **
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was continuously overcharged by Frontier without any resolutionAs a result, Mr [redacted] was charged a late payment fee for a balance he was told would be credited Frontier has investigated the above statements and offers the following response: Frontier advises Frontier has issued credits totaling $to correct the over charges, late payment fee, and as a courtesy to Mr [redacted] ’s accountMr [redacted] ’s account now reflects a credit balance of $Frontier has contacted Ms [redacted] , the author of the complaint, and has explained the above statementsMs [redacted] has expressed satisfaction with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter