Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: • Mr [redacted] states he experiences speed and connectivity issues with his internet • Mr [redacted] states that there are no improvements made in his area • Mr [redacted] states during the holidays he had a day outage and has not had any significant compensation • Mr [redacted] states that the advertised speeds are incorrect and he is not receiving the service he is paying for Frontier has investigated the above statements and offers the following response: • Frontier advises that Internet service speeds are based upon many factors; including network congestion, customer location, customer equipment, and network interferenceCustomer speeds may vary over time • Frontier continues to work toward a solution that will improve Mr [redacted] ’s Internet serviceIt is our expectation that Frontier will upgrade its network in Mr [redacted] ’s area later in the yearGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion • Account review shows Mr [redacted] was part of a common cause outage reported on 12/25/which was resolved on 12/28/Mr [redacted] was provided days of time out of service credit in the amount of $for this outageTime out of service credit is calculated by taking the monthly rate for internet divided by days times the number of days out of service ($19.99/30xday=$3.33) • As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guaranteeFrontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteedService subject to availability.” Mr [redacted] pays $per month for his Frontier internet which is the lowest price available We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier has not honored his contract that was established with Verizon prior to conversion, resulting in inaccurate billing Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account revealed that Mr [redacted] ’s promotions were removed in error when he disconnected his second lineFrontier advises credits totaling $have been applied to Mr [redacted] ’s account to correct the past billingFrontier advises Mr [redacted] ’s billing going forward will be $a month plus taxThis has been back dated to December 25, Mr [redacted] will see credit for this on his January 25, bill cycleA Frontier representative will be following up to ensure accuracyFrontier has attempted to contact Mr [redacted] via email and phone call to advise of the above statementsDirect contact information for a Frontier representative has been provided, should Mr [redacted] have any further inquiries regarding this matter We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has been experiencing speed and connectivity issues with her internet service from Frontier over the last three weeksShe needs the Internet for homeschooling her children.Frontier has investigated the above statements and offers the following response:Frontier advised that Internet service speeds are based upon many factors, including network congestion, customer location (her distance from our central office is 22,ft), customer equipment, and network interferenceCustomer speeds may vary over time.A frontier technician went out on a repair for her on April 5, and states Ms***’s Internet service tested good to our equipmentThe repair records did state that the technician talked to the customer or was face to face with the customerMs [redacted] was still having connectivity issues and a technician went out again on April 7, and they found the terminal down the road where a birds nest was shorting the cable The service has been better since the technician went out on April 7th Ms [redacted] was given a credit a credit of $on April 8, for her service issues she has hadMs [redacted] was contacted on April 6, and April 8, and has my direct number if she has any further issuesShe is currently satisfied with her service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] L [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that Frontier over charged us for the packaged that they agreed upon We would like to have services and bill corrected Ms [redacted] is concerned with the current speed of the internet Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on February 20, and explained that Frontier has provided credits and adjustments to correct services and the monthly recurring charges Frontier explained charges and when the discounts will expire Frontier explained that price quoted did not include equipment or taxes and surchargesFrontier explained that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that plugging devices directly into the router through a wired connection should address this issue Frontier preformed a speed test hard wired and the results were 95.75/and the speed is as fast as 100/mbpsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier Communications initial response remains unchangedFrontier has reviewed the accountThe request of $was denied because Video On-Demand is not a billable service, it’s a free feature that comes with TV packageTV programs and equipment was working properly outside of the on-demand content Frontier issued a $courtesy credit, as well as an out of service credit for a separate issue from July to July 11, in the amount of $Our expectation is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again Frontier Communications apologizes for any inconvenience this matter may have caused
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] advises that she was billed a broadband processing fee.Frontier has investigated the above statements and offers the following response:• Frontier advises there is a fee of $when a customer discontinues broadband service.• Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account and will appear on the March 10, bill statement.• Frontier left a message to advise of the above information and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Missing credits from account Frontier has investigated the above statements and offers the following response: Frontier Communications has applied $credits as promised to Mr [redacted] ’s accountThe first was applied 5/31/16, the other two were applied on 7/11/Mr [redacted] was notified of these adjustments to his account on 7/8/16, 7/11/& 7/12/Mr [redacted] replied on 7/12/that he had received the notifications and was satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate you bringing this matter to our attentionThe customer stated that they reported their line in the backyard was down which resulted in their internet not workingFrontier's records indicate that the trouble was reported on 12/16/with a commitment time of 12/19/ On 12/18/a technician replaced the drop that was cut.On 12/29/Frontier gave the customer our direct contact information in the event there are any future needs or concerns related to this issue We apologize for any inconvenience the customer may have experienced We trust this information will assist you in closing this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below So, what Frontier is saying is that there is $55/month of taxes and fees That seems a bit extreme!I have found that Frontier will and does lie about conversations...I will only communicate with Frontier via email where I can have a written document of the conversation Regards, [redacted]
Thank you for referring the complaint of [redacted] S [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has been being over billed on his Frontier accountFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was provided a promotional discount on his Frontier serviceFrontier advises due to a promotional error Mr [redacted] was not receiving the correct price per monthFrontier advises that Mr [redacted] cancelled his Frontier account on December 7, 2017.Frontier advises that Mr [redacted] ’s remaining balance of $was determined to be an amount that was billed to him incorrectly.Frontier advises that an adjustment of $was provided on January 22, and the remaining charges of $was provided on February 1, 2018.Frontier spoke with Mr [redacted] on February 1, and explained the information aboveMr [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Internet upgrade did not complete as promisedPrice quoted for Internet upgrade was misquoted Frontier has investigated the above statements and offers the following response: Reached out to Mr [redacted] on 6/23/and advised that the original request for switching to just Internet service and upgrading the speed to 100/Mgbs had been cancelledHowever the error had been corrected and was in the works of being set up for a new installation date of 6/28/Advised Mr [redacted] that the price quote of $was inaccurate, for just Internet at 100/Mgbs the monthly charge would be $However due to what had happened we could offer a $off per month credit for one year and bring the price to the $for one yearMr [redacted] agreedThe due date of 6/28/was missed, and Mr [redacted] was issued a $missed commitment credit on 6/30/once installation was completed on 6/29/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They supposedly fixed this issue Monday 2/12/but I still see no update on my accountAs I previously requested NO PHONE they never took it off or put my promotion on the account so I am getting charged $extra for boxes that I should've had and phone service that I did not ask forafter speaking to relations specialist, she indicates that after my credits go away and bill goes back to is should be $when I was promised $I'm giving up on this crap of a company and canceling my service with them immediately! Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised she was billed for service after her account was closedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on January 11, 2017, and reviewed account.Frontier found due to a system error Ms [redacted] ’s account was billed incorrectlyFrontier issued credits for $and corrected her final balance to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionWe have confirmed that all of the information provided in the previous response is accurate and relates to the customer [redacted] *** The representative who drafted the response, failed to remove the name for a prior draft from the Revdex.com response template This resulted in the following closing statement:We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Beverly [redacted] has experienced as a result of the above matterWe apologize for the error and can assure we are addressing this matter internally.Sincerely,Amara H.Frontier Customer Relations Specialist/GM Specialist
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he cancelled his service on March 3, and paid the final bill He now has a credit balance in the amount of $29.80, he would like his money back as soon as possibleFrontier has investigated the above statements and offers the following response: Frontier requested a check to be cut in the amount of $on April 24, 2018, Mr [redacted] should expect to get that in seven to ten business days from April 24, 2018.Frontier spoke to Mr [redacted] on April 30, and he is satisfied with thisWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier's Local Manager has advised that the technician turned the speed up to a meg profile to give Mr [redacted] a better speedHe was set at a meg profile before that as at the time he was originally installed there was not the option of the upgradeThe technician upgraded his remote to fiber fed and that is why he can get better speed now Frontier does apologize if this was not communicated to him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ....since this posting and complaint to the attorney generals office this has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] True I have discussed this with Frontier but they only fixed the present bill and going forward, the next bill is again not at the promised price but over $too much Also I don't understand why I have to call and talk to someone every month for minutes or so to get the bill corrected Everyone has always said my bill would be around $a month for years except a lady named Loraine that said no way It would be $a month I even agreed to pay that but it is still #plus a month.$
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she had her landline phone with Frontier and her DISH Network together on one billShe canceled her DISH Network and had made a full payment to Frontier of $She feels that she should have more of a credit than $she received on the DISH Network bill Frontier has investigated the above statements and offers the following response: Frontier reports that we unbundled the DISH Network account on January 25, Ms [redacted] had paid a bill of $to Frontier for the time frame of January thru February 3, Due to the account being unbundled on January 25, it left a credit balance of $that went towards MsSchuette’s first bill with DISH NetworkThey applied the $credit to the new balance, bringing the new balance owed to Dish $The overlapping periods for service from January to February was covered with the credit balance of $when the account unbundledFrontier spoke to Ms [redacted] on April 17, to explain all of the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] would like his final bill to be prorated to reflect March 8, as his disconnect dateMr [redacted] was advised he would be billed through the end of his Frontier billing cycleMr [redacted] is requesting credit for the days of service not used Frontier has investigated the above statements and offers the following response: Per Frontier Terms of Service, customers are billed through the end of their billing cycle upon disconnection of service.Mr [redacted] ’s account has been changed to reflect the disconnect date effective March 8, 2018.Partial credits will be reflected on Mr [redacted] ’s March 25th billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: • Mr [redacted] states he experiences speed and connectivity issues with his internet • Mr [redacted] states that there are no improvements made in his area • Mr [redacted] states during the holidays he had a day outage and has not had any significant compensation • Mr [redacted] states that the advertised speeds are incorrect and he is not receiving the service he is paying for Frontier has investigated the above statements and offers the following response: • Frontier advises that Internet service speeds are based upon many factors; including network congestion, customer location, customer equipment, and network interferenceCustomer speeds may vary over time • Frontier continues to work toward a solution that will improve Mr [redacted] ’s Internet serviceIt is our expectation that Frontier will upgrade its network in Mr [redacted] ’s area later in the yearGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion • Account review shows Mr [redacted] was part of a common cause outage reported on 12/25/which was resolved on 12/28/Mr [redacted] was provided days of time out of service credit in the amount of $for this outageTime out of service credit is calculated by taking the monthly rate for internet divided by days times the number of days out of service ($19.99/30xday=$3.33) • As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guaranteeFrontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteedService subject to availability.” Mr [redacted] pays $per month for his Frontier internet which is the lowest price available We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier has not honored his contract that was established with Verizon prior to conversion, resulting in inaccurate billing Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account revealed that Mr [redacted] ’s promotions were removed in error when he disconnected his second lineFrontier advises credits totaling $have been applied to Mr [redacted] ’s account to correct the past billingFrontier advises Mr [redacted] ’s billing going forward will be $a month plus taxThis has been back dated to December 25, Mr [redacted] will see credit for this on his January 25, bill cycleA Frontier representative will be following up to ensure accuracyFrontier has attempted to contact Mr [redacted] via email and phone call to advise of the above statementsDirect contact information for a Frontier representative has been provided, should Mr [redacted] have any further inquiries regarding this matter We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has been experiencing speed and connectivity issues with her internet service from Frontier over the last three weeksShe needs the Internet for homeschooling her children.Frontier has investigated the above statements and offers the following response:Frontier advised that Internet service speeds are based upon many factors, including network congestion, customer location (her distance from our central office is 22,ft), customer equipment, and network interferenceCustomer speeds may vary over time.A frontier technician went out on a repair for her on April 5, and states Ms***’s Internet service tested good to our equipmentThe repair records did state that the technician talked to the customer or was face to face with the customerMs [redacted] was still having connectivity issues and a technician went out again on April 7, and they found the terminal down the road where a birds nest was shorting the cable The service has been better since the technician went out on April 7th Ms [redacted] was given a credit a credit of $on April 8, for her service issues she has hadMs [redacted] was contacted on April 6, and April 8, and has my direct number if she has any further issuesShe is currently satisfied with her service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] L [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that Frontier over charged us for the packaged that they agreed upon We would like to have services and bill corrected Ms [redacted] is concerned with the current speed of the internet Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on February 20, and explained that Frontier has provided credits and adjustments to correct services and the monthly recurring charges Frontier explained charges and when the discounts will expire Frontier explained that price quoted did not include equipment or taxes and surchargesFrontier explained that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that plugging devices directly into the router through a wired connection should address this issue Frontier preformed a speed test hard wired and the results were 95.75/and the speed is as fast as 100/mbpsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier Communications initial response remains unchangedFrontier has reviewed the accountThe request of $was denied because Video On-Demand is not a billable service, it’s a free feature that comes with TV packageTV programs and equipment was working properly outside of the on-demand content Frontier issued a $courtesy credit, as well as an out of service credit for a separate issue from July to July 11, in the amount of $Our expectation is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again Frontier Communications apologizes for any inconvenience this matter may have caused
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] advises that she was billed a broadband processing fee.Frontier has investigated the above statements and offers the following response:• Frontier advises there is a fee of $when a customer discontinues broadband service.• Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account and will appear on the March 10, bill statement.• Frontier left a message to advise of the above information and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Missing credits from account Frontier has investigated the above statements and offers the following response: Frontier Communications has applied $credits as promised to Mr [redacted] ’s accountThe first was applied 5/31/16, the other two were applied on 7/11/Mr [redacted] was notified of these adjustments to his account on 7/8/16, 7/11/& 7/12/Mr [redacted] replied on 7/12/that he had received the notifications and was satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate you bringing this matter to our attentionThe customer stated that they reported their line in the backyard was down which resulted in their internet not workingFrontier's records indicate that the trouble was reported on 12/16/with a commitment time of 12/19/ On 12/18/a technician replaced the drop that was cut.On 12/29/Frontier gave the customer our direct contact information in the event there are any future needs or concerns related to this issue We apologize for any inconvenience the customer may have experienced We trust this information will assist you in closing this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below So, what Frontier is saying is that there is $55/month of taxes and fees That seems a bit extreme!I have found that Frontier will and does lie about conversations...I will only communicate with Frontier via email where I can have a written document of the conversation Regards, [redacted]
Thank you for referring the complaint of [redacted] S [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has been being over billed on his Frontier accountFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was provided a promotional discount on his Frontier serviceFrontier advises due to a promotional error Mr [redacted] was not receiving the correct price per monthFrontier advises that Mr [redacted] cancelled his Frontier account on December 7, 2017.Frontier advises that Mr [redacted] ’s remaining balance of $was determined to be an amount that was billed to him incorrectly.Frontier advises that an adjustment of $was provided on January 22, and the remaining charges of $was provided on February 1, 2018.Frontier spoke with Mr [redacted] on February 1, and explained the information aboveMr [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Internet upgrade did not complete as promisedPrice quoted for Internet upgrade was misquoted Frontier has investigated the above statements and offers the following response: Reached out to Mr [redacted] on 6/23/and advised that the original request for switching to just Internet service and upgrading the speed to 100/Mgbs had been cancelledHowever the error had been corrected and was in the works of being set up for a new installation date of 6/28/Advised Mr [redacted] that the price quote of $was inaccurate, for just Internet at 100/Mgbs the monthly charge would be $However due to what had happened we could offer a $off per month credit for one year and bring the price to the $for one yearMr [redacted] agreedThe due date of 6/28/was missed, and Mr [redacted] was issued a $missed commitment credit on 6/30/once installation was completed on 6/29/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They supposedly fixed this issue Monday 2/12/but I still see no update on my accountAs I previously requested NO PHONE they never took it off or put my promotion on the account so I am getting charged $extra for boxes that I should've had and phone service that I did not ask forafter speaking to relations specialist, she indicates that after my credits go away and bill goes back to is should be $when I was promised $I'm giving up on this crap of a company and canceling my service with them immediately! Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised she was billed for service after her account was closedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on January 11, 2017, and reviewed account.Frontier found due to a system error Ms [redacted] ’s account was billed incorrectlyFrontier issued credits for $and corrected her final balance to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionWe have confirmed that all of the information provided in the previous response is accurate and relates to the customer [redacted] *** The representative who drafted the response, failed to remove the name for a prior draft from the Revdex.com response template This resulted in the following closing statement:We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Beverly [redacted] has experienced as a result of the above matterWe apologize for the error and can assure we are addressing this matter internally.Sincerely,Amara H.Frontier Customer Relations Specialist/GM Specialist
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he cancelled his service on March 3, and paid the final bill He now has a credit balance in the amount of $29.80, he would like his money back as soon as possibleFrontier has investigated the above statements and offers the following response: Frontier requested a check to be cut in the amount of $on April 24, 2018, Mr [redacted] should expect to get that in seven to ten business days from April 24, 2018.Frontier spoke to Mr [redacted] on April 30, and he is satisfied with thisWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier's Local Manager has advised that the technician turned the speed up to a meg profile to give Mr [redacted] a better speedHe was set at a meg profile before that as at the time he was originally installed there was not the option of the upgradeThe technician upgraded his remote to fiber fed and that is why he can get better speed now Frontier does apologize if this was not communicated to him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ....since this posting and complaint to the attorney generals office this has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] True I have discussed this with Frontier but they only fixed the present bill and going forward, the next bill is again not at the promised price but over $too much Also I don't understand why I have to call and talk to someone every month for minutes or so to get the bill corrected Everyone has always said my bill would be around $a month for years except a lady named Loraine that said no way It would be $a month I even agreed to pay that but it is still #plus a month.$
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she had her landline phone with Frontier and her DISH Network together on one billShe canceled her DISH Network and had made a full payment to Frontier of $She feels that she should have more of a credit than $she received on the DISH Network bill Frontier has investigated the above statements and offers the following response: Frontier reports that we unbundled the DISH Network account on January 25, Ms [redacted] had paid a bill of $to Frontier for the time frame of January thru February 3, Due to the account being unbundled on January 25, it left a credit balance of $that went towards MsSchuette’s first bill with DISH NetworkThey applied the $credit to the new balance, bringing the new balance owed to Dish $The overlapping periods for service from January to February was covered with the credit balance of $when the account unbundledFrontier spoke to Ms [redacted] on April 17, to explain all of the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] would like his final bill to be prorated to reflect March 8, as his disconnect dateMr [redacted] was advised he would be billed through the end of his Frontier billing cycleMr [redacted] is requesting credit for the days of service not used Frontier has investigated the above statements and offers the following response: Per Frontier Terms of Service, customers are billed through the end of their billing cycle upon disconnection of service.Mr [redacted] ’s account has been changed to reflect the disconnect date effective March 8, 2018.Partial credits will be reflected on Mr [redacted] ’s March 25th billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter