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Fusion Medi Spa

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Fusion Medi Spa Reviews (340)

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] received 11/04/Z BAND Canceled 1-9-We are sorry that the customer was not happy with the cancelation of their orderUnfortunately, we are unable to fulfill his order at this time The order has been canceled and no charges are levied against our customers’ credit cards used when purchasing the productQuality customer service is very important to us and we thank you for your patience and for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/30/2015STAR SHOWER REMOTE SET OF $29.98STAR SHOWER RED/GREEN SET OF 119.98Processing and handling $4.99Total $154.95We are sorry that the customer was not happy with their ordering experience This order is in the process of shipping to the customer today 12/8/ Since quality customer service is very important to us I have issued a credit for $to the customer’s account for her patience We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

Complaint: [redacted] I am rejecting this response because: First, I do not have my refundSecond, it is untrue that the jewelry is optionalThere was no mention of it at all during the time of my purchase and, therefore, no possible way to opt out of anythingI did not make a purchase from these people simply to have my number sold and goods not ordered charged to my card Regards, [redacted]

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 12/3/STAR SHOWER RED/GREEN – X $PROCESSING AND HANDLING $ PRIORITY PROCESSING $Total $ We are sorry that the customer was not happy with their ordering experience Due to the high demand for this item we are experiencing a back order This order shipped priority to the customer [redacted] tracking [redacted] shows this was delivered to the customer’s front porch on Monday 12/21/ If the customer no longer wants this, please refuse delivery and credit will be issued upon receipt of the return Since quality customer service is very important to us I have issued a credit for the Priority shipping of $ This will reflect on their next billing statement We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here

Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 7/23/2015Toucan Can Opener $19.99Toucan Can Opener $19.99Toucan Can Opener $9.99Total $We are sorry that the customer was not happy with their ordering experience Our records show these shipped on 7/30/and were returned back to ourwarehouse We have issued a credit to the customer’s MasterCard account on 9/23/infull for $ This will reflect on their next billing statementQuality customer service is very important to us and we thank you for your patience and for bringing this to our attentionSincerely,Customer Service Specialist

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 12/03/2015STAR SHOWER RED/GREEN - $39.99Processing and Handling $9.99Total $49.98We are sorry that the customer was not happy with their ordering experienceUnfortunately we never received a cancelation notice and this was shipped on 12/9/with Fedex Tracking # [redacted] This shows the customer should have this by end of day 12/15/2015.If the customer would like to refuse delivery on the shipment a full credit will be issued upon receipt of the returnQuality customer service is very important to us and we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist

Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDSUnfortunately, I could not locate anything on our files for this customer with the informationprovided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below I will be happy to research their order and get back to you as quickly as possible In order for us to do that we would need the following:1) What is the merchandise the the customer is referring to?2) Do they have an order number?3) Or Credit card information - first and last digits of the credit card this is billed to4) Original shipping name and address5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matterQuality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here

[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about a refund for the Orgreenic cookware We are sorry that the customer had a problem with the CookwareUnfortunately we have exhausted our supply on the Organic Cookware and will refund the purchase price minus loss of value to the product from the consumer’s use We will have a refund check for $sent to the customer from our main office in NJ Please allow 5-business days for receipt of the check Quality customer service is very important to us and thank you for bringing this to our attentionSincerely, Customer Service Specialist

Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay thismay have caused I have indicated what has transpired below on behalf of TELEBRANDS.We do not have the customer information on file and we are not sending any emails to the customerWe would like to suggest our customer continue to unsubscribe to any unwanted emailsIn addition, we suggest the utilization of the “Block Sender” function which canbe located in the email toolbar at the “Tools” selectionThis will ensure that the emails will be blocked and not be entered into our customer’s Inbox.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] Received 8/26/2015Card Lock pack Leather Look $each set x = $20Total Order $20NOT BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted] However the customer was not billed for them The [redacted] ending in [redacted] with the expiration date of 12/was not authorized for the purchaseIf the customer would like to place an order for another set, we will need another credit card to place the orderThetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no costThank you for your attention to this matter Sincerely, Customer Service Specialist Tell us why here

[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, We indicated that a full credit was issued to the customer’s account As instructed by Customer Service, donate the Couch Coat if they did not want it We are sorry it did not work out and appreciate their feedback Thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here

[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] Received 10/7/Hurricane Spin Scrubber with year guarantee $Additional Hurricane Spin Scrubber $Processing and handling $Total $ We are sorry the customer was not happy with their ordering experience Since quality customer service is very important to us I have issued a credit to the customer’s account for $We thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here

[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order [redacted] received 03/10/HURRICANE SPIN BROOM $SPIN BROOM & STICKY BUDDY = $PROCESSING AND HANDLING - $Tax = $TOTAL = $ We are sorry that MS [redacted] was not happy with their ordering experience for the Hurricane Spin BroomUnfortunately due to the high demand we were experiencing a back order and not shipped until available The customer contacted us on 5/2/2017, the order had already shipped The customer was advised to refuse delivery and full credit would be issued upon receipt of the returnThe order shipped on 5/2/with Fed Ex Tracking [redacted] which shows delivered on 5/5/ Once the package is returned a full credit will be issued We thank you for your patience and we believe this is the information you requireSincerely, Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I NEED TO INVENTORY THE BOX TO MAKE SURE THEY ARE ALL ACCOUNTED FOR BUT YES I DID RECEIVE THE BOX I HAVE TO SAY THE ORDERING PROCESS AND CUSTOMER SERVICE IS HORRENDOUS AND IN A TIME WHEN AMERICA NEED JOBS OUT SOURCING ALL OF YOUR CALL TO OVER SEAS IS A BAD BUSINESS PRACTICE WHEN I ASKED TO SPEAK WITH SOMEONE WHO COULD HELP ME THEY REFUSED WHEN ASKED FOR SOMEONE WHO SPOKE BETTER ENGLISH I WAS TOLD NO ONE ELSE COULD HELP I WAS NOT PROVIDED A TRACKING NUMBER I HAD TO CHANGE MY BANKING INFO DUE TO NO ONE GIVING ME A STRAIGHT ANSWER I BELIEVED I WAS A VICTIM OF FRAUD AGAIN HORRIBLE HORRIBLE CUSTOMER SERVICE Regards, [redacted]

[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry that MS [redacted] did not receive the Flat Head Brush in your shipmentOur main office in New Jersey will be shipping this to you directly from their office Please allow 10-business days for deliveryThank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic BeamOrder # received on 10/7/Atomic Beam Lantern + Flashlight $Atomic Beam Bundle = $Atomic Beam Magnet = $Total $ We are sorry the customer is not happy with their Atomic Beam ordering experience Our records show that the customer’s order shipped on 11/1/with Fed Ex # [redacted] Tracking shows this was delivered to the customer’s address below on 11/4/ Quality customer service is very important to us and thank you for your patienceWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/27/2015STAR SHOWER $119.97Processing and handling $4.99Total $124.97We are sorry that the customer was not happy with their ordering experience Our records show only one order for the Star Shower for the total amount of the order $ This was shipped and billed on 12/11/with tracking [redacted] The customer may have seen a Pre-Authorization to their card first, but that is a pending charge Nothing is billed until their order ships.This is already on their way to them, if they no longer want the merchandise, simply refuse delivery and credit will be issued in full for the amount billed $ upon receipt of the return.Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Orgreenic Pan Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productSince customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer Please advise what size pan that you have, so we can have this replaced for youWe thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic BeamOrder # [redacted] received on 87/24/DLX ATOMIC LANTERN + FLASHLIGHT $LARGE ATOMIC BEAM LANTERN LARGE $Total = $Credit issued on 10/16/for $ Our records show that credit for $was issued to the account on file for $This should reflect on your next credit card statementQuality customer service is very important to us and we thank you for bringing this to our attentionWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # RECEIVED 4/2/2015Zip Sox SM/Med $Zip Sox SM/Med Zip Sox SM/Med QTY $39.98TOTAL $We were not aware that the customer had a problem with the Zip Socks, we werenever notified that they wished to return or exchange We are not Fabfoils.com.Telebrands offers merchandise seen on TV or through their website www.telebrands.comFor future reference the toll-free Customer Service phone number forTelebrands is 800-777-4034.Since quality customer service is very important to us, I have issued a credit of $to the MasterCard on file ending in ***Thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

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