Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsMs [redacted] ordered via Internet on 9/17/Telebrands’ Colorama product in the amount of $and agreed to our Everyday Savings ProgramThe Internet terms and conditions of this program are clearly stated so our customers can make an informed decision on whether to accept or decline this monthly programThe program is billed as a trial offer for $and then billed $per month until requested canceled by customerThis option is outlined in all pertinent information sent to customer regarding the terms & conditions of this programOur customers can cancel at any timeOur records indicate this program was cancelled as of 3/21/and a refund of $has been issued to [redacted] Card [redacted] as of 3/21/ As a gesture of good will, an additional refund of $will be processed to the same [redacted] Card outlined aboveWe ask our customer to allow until her next billing cycle for this refund to reflect in that accountQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Your recent complaint has been directed to me for handling Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HosesWe can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the two foot Pocket Hoses for the customerPlease allow2-weeks for delivery Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has caused In order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 1/25/AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their Air Dragon experienceTo be eligible for the $rebate you have to be a member of the My Every Day Saver program We were not aware of a problem in signing up to the programSince quality customer service is very important to us we will issue a credit to her account for this $rebate This will reflect on her next billing statementWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware We are sorry that the customer had a problem with the CookwareWe have exhausted our supply on the Organic Cookware Please note the warranty clearly states“ we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”I have attached a copy of the warranty for reference These were purchased in April and the customer has used them for several years Since quality customer service is very important to us, we will replace this with our New Red Copper Pan Please allow 10-business days for delivery We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order [redacted] RECEIVED 10/13/Winter Wonderland Dlx $Expedited Shipping $Total $ We are sorry that the customer was not happy with their ordering experience Our records show this above order shipped on 10/27/with Fed Ex Tracking [redacted] – tracking shows this was delivered on 11/1/to the customer address listed below: [redacted] [redacted] The customer contacted us to cancel the order on 10/27/ Unfortunately, they order was already in process and could not be canceledAt that time we offered a discount to keep the merchandise The customer was advised to refuse delivery on the shipment Since quality customer service is very important to us, we will issue a full credit to the customer’s accountThe credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Credit has been issued to the customers in full for $to the Visa card ending in on 12/22/ This credit will reflect on their next billing statement To address [redacted] ***’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted] The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft chargeUpon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft chargesQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Customer Information: [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Dear Revdex.com; Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry the customer was not happy with their Star Shower Our website is clear on coverage AND the retail box notes it only covers 3,square feet so the customer can make the right decision before purchasingNo misrepresentation HOW DO I KNOW HOW FAR AWAY FROM MY HOME TO SET UP STAR SHOWER® SLIDE SHOW™? Here is a simple guideline to help assist you in setting up your Slide Show™Remember, keep obstructions (like trees, flowers, bushes, etc.) away from your Slide Show™, otherwise you won't get a clear picture 5-feet from your house projects a 4-feet x 4-feet area10-feet from your house projects an 8-feet x 8-feet area20-feet from your house projects a 17-feet x 17-feet area25-feet from your house projects a 21-feet x 21-feet area30-feet from your house projects a 25-feet x 25-feet area Since quality customer service is very important to us, we will refund the customer their cost for the Star Shower of $ Please allow 10-business days for receipt of reimbursement check We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] received 12/8-STAR SHOWER RED/GREEN - $STAR SHOWER RED/GREEN - $PROCESSING AND HANDLING $TAX $Total $Credit issued $We are sorry that the customer was not happy with their ordering experienceCredit has been issued to the customers in full for $ This credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order [redacted] received 12/06/2015STAR SHOWER RED/GREEN - $X = $79.99Processing and Handling $19.99EXPEDITED SHIPPING $9.99Total $109.95We are sorry that the customer was not happy with their ordering experienceUnfortunately we never received a cancelation notice and this was shipped on 12/12/2015.If the customer would like to refuse delivery on the shipment a full credit will be issued upon receipt of the returnQuality customer service is very important to us and we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
[redacted] Fishkill , NY Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 1/13/Shipped 1/19/Get UP & GO Cane - $Expedited Shipping $Total $CREDIT ISSUED 2/23/ We are sorry the customer was not happy with their Get Up and Go Cane We received a call from the customer on 2/21/that they returned the Get Up and Go Cane They supplied a tracking number and we issued credit at that time for $to their [redacted] on file Quality customer service is important to us and please forward a copy of the postage receipt so we can submit for reimbursement Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[redacted] Buffalo, NY Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry the customer was not happy with their Retail purchase of the Star Shower Since quality customer service is very important to us we will have a similar product – The Winter Wonder Land – sent to them at no cost We are currently experiencing a backorder on this The customer will receive an email confirmation once this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We could not locate an order for the customer with the information provided This may have been purchased through retail We will be happy to replace a Pocket Hose for the customer Please allow 10-business days for delivery Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorilyTell us why here
Dear Revdex.com,Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HoseWe can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the FT Pocket Hose for the customerOrder # [redacted] , please allow 2-weeks for delivery Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS Unfortunately, Telebrands does not offer products on [redacted] on [redacted] and have not billed the customer for anything We offer merchandise seen on TV or through our website www.telebrands.com The customer would need to contact the correct company to resolve thisPlease look at the billing to confirm the name of the vendor this was purchased from and call the toll free number on the billing statement, thank As a courtesy, we will send her a Hurricane Spin Scrubber with our complimentsShe should get delivery of the MOP we hope so the scrubber will be a nice addition from our product line Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they understand I have two that blew on the inside I spoke to the number that I posted at the beginning of the complaint I emailed the company too,, after no reply and being rejected from the phone call I decided to turn to the Revdex.comDo they need my address? Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee We do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace this at no cost, please allow 10-business days for delivery Thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 7/14/2014Royal Posture $19.99Additional Royal Posture $9.99Processing and handling $6.99Taxes $3.16Total $40.03Order # [redacted] PLACED 7/24/2015Royal Posture $19.99Royal Posture $19.99Processing and handling $6.99Taxes $3.85Total $We are sorry that the customer was not happy with their ordering experience I have indicated the offer belowYou can get the Royal Posture® back support system today for only $plus $shipping and handlingPlus, when you order today,you can double your order! All you pay is a separate $feeRoyal Posture comes in sizesSmall / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $each.Since quality customer service is very important to us we will issue a credit for both ordersThis credit will reflect on their next billing statement and they may keep them with our compliment We thankyou for your patience and for bringing this to our attention Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/25/2015STAR SHOWER Set of - $239.94Star Shower Base Pack- $29.99Processing and Handling FREETotal $269.93We are sorry that the customer was not happy with their ordering experienceWe were trying to expedite all orders and unfortunately, this shipped to the customerOnce a shipment is in transit it cannot be recalled once the item is in transit.Please refuse delivery on the shipment and a full credit will be issued upon receipt of the returnQuality customer service is very important to us We apologize for any inconvenience this has caused.Thank you for your patience.Sincerely,Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsMs [redacted] ordered via Internet on 9/17/Telebrands’ Colorama product in the amount of $and agreed to our Everyday Savings ProgramThe Internet terms and conditions of this program are clearly stated so our customers can make an informed decision on whether to accept or decline this monthly programThe program is billed as a trial offer for $and then billed $per month until requested canceled by customerThis option is outlined in all pertinent information sent to customer regarding the terms & conditions of this programOur customers can cancel at any timeOur records indicate this program was cancelled as of 3/21/and a refund of $has been issued to [redacted] Card [redacted] as of 3/21/ As a gesture of good will, an additional refund of $will be processed to the same [redacted] Card outlined aboveWe ask our customer to allow until her next billing cycle for this refund to reflect in that accountQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Your recent complaint has been directed to me for handling Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HosesWe can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the two foot Pocket Hoses for the customerPlease allow2-weeks for delivery Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has caused In order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 1/25/AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their Air Dragon experienceTo be eligible for the $rebate you have to be a member of the My Every Day Saver program We were not aware of a problem in signing up to the programSince quality customer service is very important to us we will issue a credit to her account for this $rebate This will reflect on her next billing statementWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware We are sorry that the customer had a problem with the CookwareWe have exhausted our supply on the Organic Cookware Please note the warranty clearly states“ we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”I have attached a copy of the warranty for reference These were purchased in April and the customer has used them for several years Since quality customer service is very important to us, we will replace this with our New Red Copper Pan Please allow 10-business days for delivery We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order [redacted] RECEIVED 10/13/Winter Wonderland Dlx $Expedited Shipping $Total $ We are sorry that the customer was not happy with their ordering experience Our records show this above order shipped on 10/27/with Fed Ex Tracking [redacted] – tracking shows this was delivered on 11/1/to the customer address listed below: [redacted] [redacted] The customer contacted us to cancel the order on 10/27/ Unfortunately, they order was already in process and could not be canceledAt that time we offered a discount to keep the merchandise The customer was advised to refuse delivery on the shipment Since quality customer service is very important to us, we will issue a full credit to the customer’s accountThe credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Credit has been issued to the customers in full for $to the Visa card ending in on 12/22/ This credit will reflect on their next billing statement To address [redacted] ***’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted] The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft chargeUpon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft chargesQuality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Customer Information: [redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Dear Revdex.com; Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry the customer was not happy with their Star Shower Our website is clear on coverage AND the retail box notes it only covers 3,square feet so the customer can make the right decision before purchasingNo misrepresentation HOW DO I KNOW HOW FAR AWAY FROM MY HOME TO SET UP STAR SHOWER® SLIDE SHOW™? Here is a simple guideline to help assist you in setting up your Slide Show™Remember, keep obstructions (like trees, flowers, bushes, etc.) away from your Slide Show™, otherwise you won't get a clear picture 5-feet from your house projects a 4-feet x 4-feet area10-feet from your house projects an 8-feet x 8-feet area20-feet from your house projects a 17-feet x 17-feet area25-feet from your house projects a 21-feet x 21-feet area30-feet from your house projects a 25-feet x 25-feet area Since quality customer service is very important to us, we will refund the customer their cost for the Star Shower of $ Please allow 10-business days for receipt of reimbursement check We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] received 12/8-STAR SHOWER RED/GREEN - $STAR SHOWER RED/GREEN - $PROCESSING AND HANDLING $TAX $Total $Credit issued $We are sorry that the customer was not happy with their ordering experienceCredit has been issued to the customers in full for $ This credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order [redacted] received 12/06/2015STAR SHOWER RED/GREEN - $X = $79.99Processing and Handling $19.99EXPEDITED SHIPPING $9.99Total $109.95We are sorry that the customer was not happy with their ordering experienceUnfortunately we never received a cancelation notice and this was shipped on 12/12/2015.If the customer would like to refuse delivery on the shipment a full credit will be issued upon receipt of the returnQuality customer service is very important to us and we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
[redacted] Fishkill , NY Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 1/13/Shipped 1/19/Get UP & GO Cane - $Expedited Shipping $Total $CREDIT ISSUED 2/23/ We are sorry the customer was not happy with their Get Up and Go Cane We received a call from the customer on 2/21/that they returned the Get Up and Go Cane They supplied a tracking number and we issued credit at that time for $to their [redacted] on file Quality customer service is important to us and please forward a copy of the postage receipt so we can submit for reimbursement Thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[redacted] Buffalo, NY Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com; Your request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry the customer was not happy with their Retail purchase of the Star Shower Since quality customer service is very important to us we will have a similar product – The Winter Wonder Land – sent to them at no cost We are currently experiencing a backorder on this The customer will receive an email confirmation once this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We could not locate an order for the customer with the information provided This may have been purchased through retail We will be happy to replace a Pocket Hose for the customer Please allow 10-business days for delivery Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorilyTell us why here
Dear Revdex.com,Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HoseWe can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the FT Pocket Hose for the customerOrder # [redacted] , please allow 2-weeks for delivery Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS Unfortunately, Telebrands does not offer products on [redacted] on [redacted] and have not billed the customer for anything We offer merchandise seen on TV or through our website www.telebrands.com The customer would need to contact the correct company to resolve thisPlease look at the billing to confirm the name of the vendor this was purchased from and call the toll free number on the billing statement, thank As a courtesy, we will send her a Hurricane Spin Scrubber with our complimentsShe should get delivery of the MOP we hope so the scrubber will be a nice addition from our product line Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
I’ve checked my credit card statement and Telebrands has reimbursed the initial charges
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they understand I have two that blew on the inside I spoke to the number that I posted at the beginning of the complaint I emailed the company too,, after no reply and being rejected from the phone call I decided to turn to the Revdex.comDo they need my address? Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productPlease see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $to us as indicated in the Replacement Guarantee We do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us we will replace this at no cost, please allow 10-business days for delivery Thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 7/14/2014Royal Posture $19.99Additional Royal Posture $9.99Processing and handling $6.99Taxes $3.16Total $40.03Order # [redacted] PLACED 7/24/2015Royal Posture $19.99Royal Posture $19.99Processing and handling $6.99Taxes $3.85Total $We are sorry that the customer was not happy with their ordering experience I have indicated the offer belowYou can get the Royal Posture® back support system today for only $plus $shipping and handlingPlus, when you order today,you can double your order! All you pay is a separate $feeRoyal Posture comes in sizesSmall / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $each.Since quality customer service is very important to us we will issue a credit for both ordersThis credit will reflect on their next billing statement and they may keep them with our compliment We thankyou for your patience and for bringing this to our attention Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/25/2015STAR SHOWER Set of - $239.94Star Shower Base Pack- $29.99Processing and Handling FREETotal $269.93We are sorry that the customer was not happy with their ordering experienceWe were trying to expedite all orders and unfortunately, this shipped to the customerOnce a shipment is in transit it cannot be recalled once the item is in transit.Please refuse delivery on the shipment and a full credit will be issued upon receipt of the returnQuality customer service is very important to us We apologize for any inconvenience this has caused.Thank you for your patience.Sincerely,Customer Service Specialist