[redacted] [redacted] [redacted] 78664 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 1/29/2018 ATOMIC CHARGE WALLET Black = $19.99 ADDITIONAL ATOMIC CHARGE WALLET = Free Processing and handling $9.99 Total = $29.98 We were not aware that the customer was not happy with their Atomic Wallets and wanted to return them. Since quality customer service is very important to us, we will issue a credit to their [redacted] account on file ending in [redacted] for $29.98. This credit will reflect on their next billing statement and there is no need for the customer to return them to us. Thank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry to hear that this is happening. Unfortunately, I was not able to reach the customer by phone for more information. Please supply some additional information below so we can research these charges further. Type of credit card – Visa, MasterCard, Discover, American ExpressLast 4 digits of the credit card in questionDates and amounts of the charges and creditsSeptember 7 $_________September 24 $_______________September 30 $ ______________Please advise if there are any other dates. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated what has transpired below on behalf of...
Telebrands. Order # [redacted] received 8/7/2016 Couch Coat Deluxe - $29.98 Processing and Handling $7.98 Tax $3.14 Total $41.11 We are sorry the customer was not happy with the Couch Coat. We do offer a “Satisfaction 100% Guarantee” and credit will be issued for refund of the purchase price less processing and handling. I have indicated below as it appears on our website along with the return information. Our Guarantee Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. Return Information Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). Along with your return, be sure to include the following: 1. Your order number and/or your complete name, address, and billing phone or email address 2. A detailed explanation regarding your reason for returning the item(s) 3. Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. Since quality customer service is very important to us, we have issued a credit fir $41.11 to the [redacted] on file ending in [redacted]. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the check is actually mailed.
Regards,
Dear Revdex.com, Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose and not sure who they were reaching out to...
for a replacement. Since quality customer service is very important to us, we will have the Pocket Hoses replaced for the customer with order 15141448, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for...
any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer is having an problem with the Pans that were purchased. The customer contacted us on 12/26/2016 and we have a replacement order in process order #[redacted]. Unfortunately due to the high demand we are experiencing a backorder. The customer will receive an email confirmation once this has shipped. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...
7/3/2015ColoramaShipped 8/20/2015 Unfortunately, we experienced a backorder on the Colorama. The item is now in stock and her order is being prepared for shipment and charging. We have applied a $5.00 discount to the customer’s order. Instead of being charged for $38.48 she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware. We are sorry that the customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware. Please note the warranty clearly...
states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”. These were purchased in June 2011 and we will have a refund check for $16.19 sent to the customer from our main office in NJ. Please allow 5-10 business days for receipt of the check. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/7/2015STAR
SHOWER RED/GREEN - $39.99 X 2 = $79.98EXPEDITED
SHIPPING ...
$9.99Total $99.96We
are sorry that the customer was not happy with their ordering experience. This
order was shipped on 12/15/2015 and FEDEX Tracking [redacted],
tracking is in process and updates daily.Since
quality customer service is very
important to us I have issued a credited for the shipping costs (expedited and
regular) this credit of $19.98 will reflect on their next billing statement.We apologize for the delay and thank you for your
patience.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8/2015 STAR SHOWER RED/GREEN – 39.99 PROCESSING AND HANDLING $9.99 RUSH PROCESSING AND...
HANDLING $9.99 Total $59.97 We are sorry that the customer was having problems with the Star Shower. Since quality customer service is very important to us I have replaced this at no cost. Order # is [redacted] please allow 10-15 business days for delivery. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 01/14/2016[redacted] ...
= $14.99Processing and Handling = $7.99Tax = $4.29Additional Surcharge to ship to Canada = $10.00Total = $37.27 We are sorry that the customer is not happy with their ordering experience. I was unable to reach the customer by phone to explain this. This order was placed on a US site and shipped to Canada. The price we see is in American funds, but their credit card reflects the Canadian rate. We have only charged this amount once, they may have seen a preauthorization when the order was first place. That is just a pending charge and is removed once the order ships. The customer can check this with their credit card company. Since quality customer service is very important to us I have issued a credit to their account for the amount billed of $37.27. Sincerely,Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 2/20/2016 Red Copper Deluxe Fry Pan...
$24.99 Processing and handling $7.99 Total ...⇄ $32.98 Canceled 2/29/2016 We are sorry that the customer was not happy with their ordering experience. The customer contacted us on 2/26/2016 to cancel that order. We did offer the customer a discount if they wanted to keep their order. The customer declined the offer and their order [redacted] was canceled. Nothing will be shipped or billed to the customer’s account. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I haven't even had them for 7 months how is the "loss of value" half of what I paid for the cookware. I find your figures completely ludicrous.
Regards,
[redacted]
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/30/2015Lazer
Bond $19.99Total...
$19.99We
are sorry that the customer was not happy with their ordering experience. Unfortunately due to the high demand we are experiencing a backorder on this
item. Nothing is billed to the account
until the order has shipped. Per
the customer’s request their order has been canceled, nothing will ship or bill
to them.Quality customer service is very important to us. We
thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Hurricane Spin Broom. Order # [redacted] received on 06/06/17 Hurricane Spin Broom = $19.99 Spin Broom and Sticky Buddy = $9.99 Hurricane Spin Broom = $19.99 PROCESSING AND HANDLING = $9.99 Total = $59.96 Credit issued7/24/2017 The customer contacted us on 6/23/2017 to advise they were not satisfied with the Hurricane Spin Broom and would be returning for credit. We offered the customer a discount at this time. The customer declined the discount and we provided return instructions. We do offer Satisfaction is 100% Guaranteed, please see copy below: Our Guarantee: Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. A full credit of $59.96 was issued on 7/24/2017 to the [redacted] on file ending in [redacted]. Since quality customer service is very important to us, please supply us with a copy of the receipt for return postage so we can submit for review. Thank you for bringing this to our attention. Sincerely, Customer Care Specialist Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only thing I am seeking is a comparable replacement. The one I have is a 10 inch skillet.
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer was not happy with our first response. Since quality customer service is very important to us, we will send a complete set with (2) of the chargers as a courtesy. This will be coming from our corporate office in New Jersey. Please allow 5-10 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...
[redacted] [redacted] [redacted] 78664 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to...
resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 1/29/2018 ATOMIC CHARGE WALLET Black = $19.99 ADDITIONAL ATOMIC CHARGE WALLET = Free Processing and handling $9.99 Total = $29.98 We were not aware that the customer was not happy with their Atomic Wallets and wanted to return them. Since quality customer service is very important to us, we will issue a credit to their [redacted] account on file ending in [redacted] for $29.98. This credit will reflect on their next billing statement and there is no need for the customer to return them to us. Thank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist Tell us why here...
Thank you for your help - checked with my bank the other day and all monies have been reimbursed by the company.
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay...
this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry to hear that this is happening. Unfortunately, I was not able to reach the customer by phone for more information. Please supply some additional information below so we can research these charges further. Type of credit card – Visa, MasterCard, Discover, American ExpressLast 4 digits of the credit card in questionDates and amounts of the charges and creditsSeptember 7 $_________September 24 $_______________September 30 $ ______________Please advise if there are any other dates. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com, I have indicated what has transpired below on behalf of...
Telebrands. Order # [redacted] received 8/7/2016 Couch Coat Deluxe - $29.98 Processing and Handling $7.98 Tax $3.14 Total $41.11 We are sorry the customer was not happy with the Couch Coat. We do offer a “Satisfaction 100% Guarantee” and credit will be issued for refund of the purchase price less processing and handling. I have indicated below as it appears on our website along with the return information. Our Guarantee Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. Return Information Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). Along with your return, be sure to include the following: 1. Your order number and/or your complete name, address, and billing phone or email address 2. A detailed explanation regarding your reason for returning the item(s) 3. Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. Since quality customer service is very important to us, we have issued a credit fir $41.11 to the [redacted] on file ending in [redacted]. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the check is actually mailed.
Regards,
Dear Revdex.com, Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose and not sure who they were reaching out to...
for a replacement. Since quality customer service is very important to us, we will have the Pocket Hoses replaced for the customer with order 15141448, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for...
any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer is having an problem with the Pans that were purchased. The customer contacted us on 12/26/2016 and we have a replacement order in process order #[redacted]. Unfortunately due to the high demand we are experiencing a backorder. The customer will receive an email confirmation once this has shipped. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...
7/3/2015ColoramaShipped 8/20/2015 Unfortunately, we experienced a backorder on the Colorama. The item is now in stock and her order is being prepared for shipment and charging. We have applied a $5.00 discount to the customer’s order. Instead of being charged for $38.48 she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware. We are sorry that the customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware. Please note the warranty clearly...
states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”. These were purchased in June 2011 and we will have a refund check for $16.19 sent to the customer from our main office in NJ. Please allow 5-10 business days for receipt of the check. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/7/2015STAR
SHOWER RED/GREEN - $39.99 X 2 = $79.98EXPEDITED
SHIPPING ...
$9.99Total $99.96We
are sorry that the customer was not happy with their ordering experience. This
order was shipped on 12/15/2015 and FEDEX Tracking [redacted],
tracking is in process and updates daily.Since
quality customer service is very
important to us I have issued a credited for the shipping costs (expedited and
regular) this credit of $19.98 will reflect on their next billing statement.We apologize for the delay and thank you for your
patience.Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8/2015 STAR SHOWER RED/GREEN – 39.99 PROCESSING AND HANDLING $9.99 RUSH PROCESSING AND...
HANDLING $9.99 Total $59.97 We are sorry that the customer was having problems with the Star Shower. Since quality customer service is very important to us I have replaced this at no cost. Order # is [redacted] please allow 10-15 business days for delivery. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 01/14/2016[redacted] ...
= $14.99Processing and Handling = $7.99Tax = $4.29Additional Surcharge to ship to Canada = $10.00Total = $37.27 We are sorry that the customer is not happy with their ordering experience. I was unable to reach the customer by phone to explain this. This order was placed on a US site and shipped to Canada. The price we see is in American funds, but their credit card reflects the Canadian rate. We have only charged this amount once, they may have seen a preauthorization when the order was first place. That is just a pending charge and is removed once the order ships. The customer can check this with their credit card company. Since quality customer service is very important to us I have issued a credit to their account for the amount billed of $37.27. Sincerely,Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 2/20/2016 Red Copper Deluxe Fry Pan...
$24.99 Processing and handling $7.99 Total ...⇄ $32.98 Canceled 2/29/2016 We are sorry that the customer was not happy with their ordering experience. The customer contacted us on 2/26/2016 to cancel that order. We did offer the customer a discount if they wanted to keep their order. The customer declined the offer and their order [redacted] was canceled. Nothing will be shipped or billed to the customer’s account. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I haven't even had them for 7 months how is the "loss of value" half of what I paid for the cookware. I find your figures completely ludicrous.
Regards,
[redacted]
Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/30/2015Lazer
Bond $19.99Total...
$19.99We
are sorry that the customer was not happy with their ordering experience. Unfortunately due to the high demand we are experiencing a backorder on this
item. Nothing is billed to the account
until the order has shipped. Per
the customer’s request their order has been canceled, nothing will ship or bill
to them.Quality customer service is very important to us. We
thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I...
have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer was not happy with their Hurricane Spin Broom. Order # [redacted] received on 06/06/17 Hurricane Spin Broom = $19.99 Spin Broom and Sticky Buddy = $9.99 Hurricane Spin Broom = $19.99 PROCESSING AND HANDLING = $9.99 Total = $59.96 Credit issued7/24/2017 The customer contacted us on 6/23/2017 to advise they were not satisfied with the Hurricane Spin Broom and would be returning for credit. We offered the customer a discount at this time. The customer declined the discount and we provided return instructions. We do offer Satisfaction is 100% Guaranteed, please see copy below: Our Guarantee: Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. A full credit of $59.96 was issued on 7/24/2017 to the [redacted] on file ending in [redacted]. Since quality customer service is very important to us, please supply us with a copy of the receipt for return postage so we can submit for review. Thank you for bringing this to our attention. Sincerely, Customer Care Specialist Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only thing I am seeking is a comparable replacement. The one I have is a 10 inch skillet.
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, We are sorry the customer was not happy with our first response. Since quality customer service is very important to us, we will send a complete set with (2) of the chargers as a courtesy. This will be coming from our corporate office in New Jersey. Please allow 5-10 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...