[redacted] Wilson-hall [redacted] [redacted] Daytime Phone: ( [redacted] Fax: ( [redacted] E-mail: [redacted] Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer is not happy with their Ped Egg Unfortunately, I could not locate an order for the customerPlease supply some additional information so we can research this furtherWhen was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them Quality customer service was very important to us, and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[redacted] ** Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 1/29/ATOMIC CHARGE WALLET Black = $ADDITIONAL ATOMIC CHARGE WALLET = Free Processing and handling $Total = $ We were not aware that the customer was not happy with their Atomic Wallets and wanted to return themSince quality customer service is very important to us, we will issue a credit to their *** account on file ending in *** for $This credit will reflect on their next billing statement and there is no need for the customer to return them to usThank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchasedPlease send blues, greens or yellows NO pink or purple please At ten dollars each they are rather expensive to not have lasted no longer than they have Also please have them looking into correcting the cups so that they do not mildew under the seal Regards,
[redacted] , OH Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS Unfortunately, I could not locate anything on our files for this customer with the information provided If you can, please provide me with the information below I will be happy to research their order and get back to you as quickly as possible In order for us to do that we would need the following: What is the name of the Necklace the customer is referring to?What is the name on the charge for the Necklace and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 9-11-2015STAR SHOWER RED/GREEN - $39.99PROCESSING AND HANDLING $9.99Total $49.98We are sorry that the customer was not happy with their ordering experienceOur records show that this is being replaced for the customer at no cost.The customer will receive an email confirmation with the tracking Please allow 10-business days for delivery.quality customer service is very important to us and we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] [redacted] Dear Revdex.com, It's unfortunate our customer misunderstood the offer as all of the details are provided when you visit the siteI have indicated what has transpired below on behalf of Telebrands This promotion advises the customer to contact the toll free number for the gift or redeem for $off a $offer Quality customer service is very important to us a $courtesy discount has been processed as a matter of good will and will reflect in the customer’s account within 3-business days Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear BBB, Thank you for contacting Telebrands regarding your experience while using this... product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we will have a reimbursement check sent for $52.73. Please allow 10-15 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
Dear BBB,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/28/2015STAR SHOWER REMOTE QUANTITY 2... $79.98Processing and handling $19.98Total $99.96We are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in transit to the customer. Since quality customer service is very important to us I have issued a credit for $10 to the customer’s account for his patience. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
ORDER [redacted] Complaint [redacted] [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket Hoses Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We do not ask the customer to incur the expense to return the defective hoses from last year which is why we request just a photo Since quality customer service is very important to usSince this was purchased through retail we will be happy to replace the Pocket Hose for the customerPlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted] I am rejecting this response because: they haven't done anything about what has happenedThey didn't say anything about when they took money from my credit card even though the person on the phone said that it was rejectedThey also said that I had to be sent the jewelry, even though I repeatedly said that I didn't want it, and that I wouldn't have to pay for any of it until fourteen days after I got the jewelryThey had then took money from my account when they sent the jewelry, and only when I called again did they say anything about sending credit after I sent the package backBy the way, the package didn't have telebrand jewelry on it Regards, [redacted]
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Orgreenic Pan Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer We thank you for bringing this to our attentionSincerely,Customer Service Specialist
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Hurricane Spin Scrubber Order # [redacted] received on 01/25/Hurricane Spin Scrubber = $Hurricane Spin Scrubber = $X = Hurricane Spin Scrubber = $FREE PROCESSING AND HANDLING Total = $ A return label was sent to the customer on 2/27/and credit was issued for $to the [redacted] on file on 3/2/this credit should reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here
[redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about the Orgreenic cookware We are sorry that Mr [redacted] was had a problem with the Orgreenic CookwareUnfortunately we have exhausted our supply on the Organic Cookware Since quality customer service is very important to us we will be happy to have one of our Red Copper Pans sent to the customer at no cost We are currently experiencing a backorder on this item The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care SpecialistTell us why here
Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseWe can assure you these do workWe have replaced this hose for the customer on two occasions one on 10/15/and again on 12/27/ Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-business days for delivery Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDSWe are sorry to the customer was not happy with their orderingexperienceWe are sorry that the customer was not happy with their ordering experienceOrder # [redacted] received on 7/3/2015ColoramaShipped 8/20/Unfortunately, we experienced a backorder on the ColoramaThe item is now in stock and her order is being prepared for shipment and chargingWe have applied a $discount to the customer’s order Instead of being charged for $she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attentionThank you for your patience Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,We
are sorry that the customer was not happy with our first response.We
did start the process of shipping due to the holidays FedEx Tracking has updated
and tracking #*** shows this is scheduled for delivery by end
of day 12/18/2015, We thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
*** * *** ** *** **
*** , ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Red Copper Cookware. Order # *** received on 01/21/Square Pan + Glass Lid $Total = $ We are sorry that the customer did not receive her orderThis was shipped and then returned to our warehouse Since customer service is very important to us, I have issued a credit for the full amount of $59.99. This credit will reflect on the *** account on file We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[redacted] Wilson-hall [redacted] [redacted] Daytime Phone: ( [redacted] Fax: ( [redacted] E-mail: [redacted] Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer is not happy with their Ped Egg Unfortunately, I could not locate an order for the customerPlease supply some additional information so we can research this furtherWhen was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them Quality customer service was very important to us, and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[redacted] ** Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 1/29/ATOMIC CHARGE WALLET Black = $ADDITIONAL ATOMIC CHARGE WALLET = Free Processing and handling $Total = $ We were not aware that the customer was not happy with their Atomic Wallets and wanted to return themSince quality customer service is very important to us, we will issue a credit to their *** account on file ending in *** for $This credit will reflect on their next billing statement and there is no need for the customer to return them to usThank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchasedPlease send blues, greens or yellows NO pink or purple please At ten dollars each they are rather expensive to not have lasted no longer than they have Also please have them looking into correcting the cups so that they do not mildew under the seal Regards,
[redacted] , OH Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS Unfortunately, I could not locate anything on our files for this customer with the information provided If you can, please provide me with the information below I will be happy to research their order and get back to you as quickly as possible In order for us to do that we would need the following: What is the name of the Necklace the customer is referring to?What is the name on the charge for the Necklace and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 9-11-2015STAR SHOWER RED/GREEN - $39.99PROCESSING AND HANDLING $9.99Total $49.98We are sorry that the customer was not happy with their ordering experienceOur records show that this is being replaced for the customer at no cost.The customer will receive an email confirmation with the tracking Please allow 10-business days for delivery.quality customer service is very important to us and we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] [redacted] Dear Revdex.com, It's unfortunate our customer misunderstood the offer as all of the details are provided when you visit the siteI have indicated what has transpired below on behalf of Telebrands This promotion advises the customer to contact the toll free number for the gift or redeem for $off a $offer Quality customer service is very important to us a $courtesy discount has been processed as a matter of good will and will reflect in the customer’s account within 3-business days Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear BBB, Thank you for contacting Telebrands regarding your experience while using this... product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we will have a reimbursement check sent for $52.73. Please allow 10-15 business days for receipt. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist
Dear BBB,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 11/28/2015STAR SHOWER REMOTE QUANTITY 2... $79.98Processing and handling $19.98Total $99.96We are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in transit to the customer. Since quality customer service is very important to us I have issued a credit for $10 to the customer’s account for his patience. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...
ORDER [redacted] Complaint [redacted] [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket Hoses Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product We do not ask the customer to incur the expense to return the defective hoses from last year which is why we request just a photo Since quality customer service is very important to usSince this was purchased through retail we will be happy to replace the Pocket Hose for the customerPlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted] I am rejecting this response because: they haven't done anything about what has happenedThey didn't say anything about when they took money from my credit card even though the person on the phone said that it was rejectedThey also said that I had to be sent the jewelry, even though I repeatedly said that I didn't want it, and that I wouldn't have to pay for any of it until fourteen days after I got the jewelryThey had then took money from my account when they sent the jewelry, and only when I called again did they say anything about sending credit after I sent the package backBy the way, the package didn't have telebrand jewelry on it Regards, [redacted]
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Orgreenic Pan Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer We thank you for bringing this to our attentionSincerely,Customer Service Specialist
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Hurricane Spin Scrubber Order # [redacted] received on 01/25/Hurricane Spin Scrubber = $Hurricane Spin Scrubber = $X = Hurricane Spin Scrubber = $FREE PROCESSING AND HANDLING Total = $ A return label was sent to the customer on 2/27/and credit was issued for $to the [redacted] on file on 3/2/this credit should reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here
[redacted] [redacted] [redacted] [redacted] [redacted] Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about the Orgreenic cookware We are sorry that Mr [redacted] was had a problem with the Orgreenic CookwareUnfortunately we have exhausted our supply on the Organic Cookware Since quality customer service is very important to us we will be happy to have one of our Red Copper Pans sent to the customer at no cost We are currently experiencing a backorder on this item The customer will receive an email when this has shipped We believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care SpecialistTell us why here
Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseWe can assure you these do workWe have replaced this hose for the customer on two occasions one on 10/15/and again on 12/27/ Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-business days for delivery Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDSWe are sorry to the customer was not happy with their orderingexperienceWe are sorry that the customer was not happy with their ordering experienceOrder # [redacted] received on 7/3/2015ColoramaShipped 8/20/Unfortunately, we experienced a backorder on the ColoramaThe item is now in stock and her order is being prepared for shipment and chargingWe have applied a $discount to the customer’s order Instead of being charged for $she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attentionThank you for your patience Sincerely, Customer Service Specialist Tell us why here
Our records indicate check # *** for $was issued and returned cashed on 7/6/We believe this matter to be closed satisfactorily
Dear Revdex.com,We
are sorry that the customer was not happy with our first response.We
did start the process of shipping due to the holidays FedEx Tracking has updated
and tracking #*** shows this is scheduled for delivery by end
of day 12/18/2015, We thank you for your patience.Sincerely,Customer Service Specialist Tell us why here
*** * *** ** *** **
*** , ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Red Copper Cookware. Order # *** received on 01/21/Square Pan + Glass Lid $Total = $ We are sorry that the customer did not receive her orderThis was shipped and then returned to our warehouse Since customer service is very important to us, I have issued a credit for the full amount of $59.99. This credit will reflect on the *** account on file We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here