*** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Red Copper Cookware. Order # *** received on 1/12/Red Copper Cookware Deluxe 10” Fry Pan = $Lifetime Warranty Processing and handling $Total = $ The customer’s order was upgraded to the Deluxe which comes with the Lifetime Warranty Since customer service is very important to us, I have issued a credit for the full amount of $39.98. This credit will reflect on the *** account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Complaint #*** *** *** *** * *** ** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 07/19/DUAL VISION GLASSES X = $DUAL VISION SUNGLASSES X = $Processing and Handling $Total $ We are sorry the customer was not happy with their Dual Vision Glasses The customer contacted us on 9/26/stating they had returned the merchandise. Unfortunately we have not received the return and customer could did not have a tracking number Our guarantee is indicated below: Your Satisfaction is 100% GuaranteedIf you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within days for an easy refund of your purchase price, excluding shipping and handling Since quality customer service is very important to us we have issued a credit for the merchandise for $to the *** account ending in ***. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear
Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.Order
#*** RECEIVED 02/20/14Ankle
Genie
$12.99Processing
& handling $Total $19.98We are very
sorry that the customer was had a bad experience with their Ankle Genie.Since
quality customer service is very important to us, I have issued a credit to her
account for $to the MasterCard ending in *** expiration date
11/16/This credit will reflect on her next billing statementWe are
sorry to hear she also had a problem with her Ped Egg. Unfortunately, I could not locate an order
for that. Please supply us with an order
number and when she received it so we can research this further. If this was
purchased through a store we will be happy to have this replaced. Quality
customer service is very important to us and we thank you for your patience and
for bringing this matter to our attention.Sincerely,Customer Service
Specialist Tell us why here
Tell us why here...Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12/1/2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING
$9.99EXPEDITED
SHIPPING $9.99Total $59.97We
are sorry that the customer was not happy with their ordering experience The
correct phone number to contact for customer service is ***Expedited
shipping was selected for Priority Processing for $9.99, 2-day shipping for
$was not selected on this orderOur
records show this was shipped on 12/8/and was delivered on 12/11/2015.Quality customer service is very important to us so
we will issue a credit for the expedited shipping of $9.99. This will reflect on their next billing statement. We thank you for bringing this to our attention
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their *** ***. We can assure you these do work
Since customer service is very important to us and this was purchased through a retail store, we will have a replacement sent to the customer. The replacement order # is *** and please allow 10-business days for delivery We thank you for your patience Sincerely, Customer Service Specialist Tell us why here
*** * *** *** *** *** *** *** *** * ** *** Daytime Phone: *** *** *** E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn
order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 12/19/Toucan Can Openers = $ Order # *** received 06/16/Toucan Can Openers = $ We were not aware that the customer was no happy with their Toucan Can Openers that she received Since quality customer service is very important to us we have issued a credit for the merchandise for $& $for a total of $to the *** account ending in 5143. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 7/23/2015Toucan Can Opener
$19.99Toucan Can Opener $19.99Toucan Can Opener $9.99Total $49.97 We are sorry that the customer was not happy with their ordering experience. Our records show these shipped on 7/30/and were returned back to ourwarehouse. We have issued a credit to the customer’s MasterCard account on 9/23/infull for $49.97. This will reflect on their next billing statement. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Everything has been rectified! Thank you so much
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, it was hoses I purchased last year that are not usable this year. I wanted the Company to send me a postage paid label to mail both hoses back so they can see the damage that occurred and correct the problem in the future manufacture of these hoses
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ***
** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf
of Telebrands We are sorry the customer did not receive everything with their order. We reshipped out another Hurricane Scrubber order # *** to the customer on 12/5/with Fed Ex Tracking ***. Tracking shows this was delivered on 12/13/Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
*** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your inquiry has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Hercules Hose Order # *** received on 05/01/Hercules Hose 100FT + Quick Reel = $Hercules Hose 100FT + Blaster and Quick Reel $Processing and handling $Total $ A return label was sent to the customer on 5/28/and credit was issued for $to the *** on file on 6/7/this credit should reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here
Complaint: ***
I am rejecting this response because:This statement from Star Shower, "There are many other offers for the Star Shower and we are not sure who the customer contactedUnfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the processing and handling..." is once again, false! First off, Star Shower knows exactly who I placed the order withThe sale is archived like in any business, all sales are documented with a sales rep name, date of sale, time, etcSecondly, I never stated the offer was a Buy One Get One for the processing & handling; what I stated & will reiterate is exactly what the representative told me, buy Star Shower & get Star Shower free.I appreciate the apology & timely response from Telebrands/Star Shower, but I will be 100% content with one of the following two resolutions: a credit for half of what was paid which is a total credit of $OR a free Star Shower Laser Light
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** * ***
*** *** ***
*** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: ***
Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about a refund for the
Orgreenic cookware We are sorry that the customer had a problem with the CookwareUnfortunately we have exhausted our supply on the Organic Cookware and will refund the purchase price minus loss of value to the product from the consumer’s use We will have a refund check for $sent to the customer from our main office in NJ. Please allow 5-business days for receipt of the check Quality customer service is very important to us and thank you for bringing this to our attentionSincerely, Customer Service Specialist
Dear
Revdex.com;In
order to resolve this, I have indicated
what has transpired below on behalf of Telebrands
*** * *** *** ***
*** *** * ***
*** ***
*** * ***
*** ***We
are sorry that the customer is not happy with the ordering experience.Due
to the high demand for this item we are experiencing a backorder. These
are due in stock any day. Once shipped,
she will receive and email confirmation with the tracking information. Nothing is billed to her account until this
is shipped.Quality customer service was very important to us, and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
*** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Red Copper Cookware. Order # *** received on 1/12/Red Copper Cookware Deluxe 10” Fry Pan = $Lifetime Warranty Processing and handling $Total = $ The customer’s order was upgraded to the Deluxe which comes with the Lifetime Warranty Since customer service is very important to us, I have issued a credit for the full amount of $39.98. This credit will reflect on the *** account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Complaint #*** *** *** *** * *** ** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 07/19/DUAL VISION GLASSES X = $DUAL VISION SUNGLASSES X = $Processing and Handling $Total $ We are sorry the customer was not happy with their Dual Vision Glasses The customer contacted us on 9/26/stating they had returned the merchandise. Unfortunately we have not received the return and customer could did not have a tracking number Our guarantee is indicated below: Your Satisfaction is 100% GuaranteedIf you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within days for an easy refund of your purchase price, excluding shipping and handling Since quality customer service is very important to us we have issued a credit for the merchandise for $to the *** account ending in ***. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear
Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.Order
#*** RECEIVED 02/20/14Ankle
Genie
$12.99Processing
& handling $Total $19.98We are very
sorry that the customer was had a bad experience with their Ankle Genie.Since
quality customer service is very important to us, I have issued a credit to her
account for $to the MasterCard ending in *** expiration date
11/16/This credit will reflect on her next billing statementWe are
sorry to hear she also had a problem with her Ped Egg. Unfortunately, I could not locate an order
for that. Please supply us with an order
number and when she received it so we can research this further. If this was
purchased through a store we will be happy to have this replaced. Quality
customer service is very important to us and we thank you for your patience and
for bringing this matter to our attention.Sincerely,Customer Service
Specialist Tell us why here
Tell us why here...Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12/1/2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING
$9.99EXPEDITED
SHIPPING $9.99Total $59.97We
are sorry that the customer was not happy with their ordering experience The
correct phone number to contact for customer service is ***Expedited
shipping was selected for Priority Processing for $9.99, 2-day shipping for
$was not selected on this orderOur
records show this was shipped on 12/8/and was delivered on 12/11/2015.Quality customer service is very important to us so
we will issue a credit for the expedited shipping of $9.99. This will reflect on their next billing statement. We thank you for bringing this to our attention
Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their *** ***. We can assure you these do work
Since customer service is very important to us and this was purchased through a retail store, we will have a replacement sent to the customer. The replacement order # is *** and please allow 10-business days for delivery We thank you for your patience Sincerely, Customer Service Specialist Tell us why here
*** * *** *** *** *** *** *** *** * ** *** Daytime Phone: *** *** *** E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn
order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received 12/19/Toucan Can Openers = $ Order # *** received 06/16/Toucan Can Openers = $ We were not aware that the customer was no happy with their Toucan Can Openers that she received Since quality customer service is very important to us we have issued a credit for the merchandise for $& $for a total of $to the *** account ending in 5143. This credit will reflect on their next billing statement. We thank you for bringing this to our attention and thank you for your patience Sincerely, Customer Service Specialist Tell us why here
Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 7/23/2015Toucan Can Opener
$19.99Toucan Can Opener $19.99Toucan Can Opener $9.99Total $49.97 We are sorry that the customer was not happy with their ordering experience. Our records show these shipped on 7/30/and were returned back to ourwarehouse. We have issued a credit to the customer’s MasterCard account on 9/23/infull for $49.97. This will reflect on their next billing statement. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Everything has been rectified! Thank you so much
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, it was hoses I purchased last year that are not usable this year. I wanted the Company to send me a postage paid label to mail both hoses back so they can see the damage that occurred and correct the problem in the future manufacture of these hoses
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ***
** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf
of Telebrands We are sorry the customer did not receive everything with their order. We reshipped out another Hurricane Scrubber order # *** to the customer on 12/5/with Fed Ex Tracking ***. Tracking shows this was delivered on 12/13/Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
*** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your inquiry has been directed to me for handling. Please accept my apology for any delay this has caused
In order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Hercules Hose Order # *** received on 05/01/Hercules Hose 100FT + Quick Reel = $Hercules Hose 100FT + Blaster and Quick Reel $Processing and handling $Total $ A return label was sent to the customer on 5/28/and credit was issued for $to the *** on file on 6/7/this credit should reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Care Specialist Tell us why here
Complaint: ***
I am rejecting this response because:This statement from Star Shower, "There are many other offers for the Star Shower and we are not sure who the customer contactedUnfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the processing and handling..." is once again, false! First off, Star Shower knows exactly who I placed the order withThe sale is archived like in any business, all sales are documented with a sales rep name, date of sale, time, etcSecondly, I never stated the offer was a Buy One Get One for the processing & handling; what I stated & will reiterate is exactly what the representative told me, buy Star Shower & get Star Shower free.I appreciate the apology & timely response from Telebrands/Star Shower, but I will be 100% content with one of the following two resolutions: a credit for half of what was paid which is a total credit of $OR a free Star Shower Laser Light
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** * ***
*** *** ***
*** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: ***
Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about a refund for the
Orgreenic cookware We are sorry that the customer had a problem with the CookwareUnfortunately we have exhausted our supply on the Organic Cookware and will refund the purchase price minus loss of value to the product from the consumer’s use We will have a refund check for $sent to the customer from our main office in NJ. Please allow 5-business days for receipt of the check Quality customer service is very important to us and thank you for bringing this to our attentionSincerely, Customer Service Specialist
Dear
Revdex.com;In
order to resolve this, I have indicated
what has transpired below on behalf of Telebrands
*** * *** *** ***
*** *** * ***
*** ***
*** * ***
*** ***We
are sorry that the customer is not happy with the ordering experience.Due
to the high demand for this item we are experiencing a backorder. These
are due in stock any day. Once shipped,
she will receive and email confirmation with the tracking information. Nothing is billed to her account until this
is shipped.Quality customer service was very important to us, and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here