Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket
HoseWe canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customerPlease allow 2-weeks fordelivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ** *** ***
*** * ** *** Daytime Phone: ###-###-####Fax: ###-###-####E-mail: ***.Dear Revdex.com,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 7/26/2016ATOMIC BEAM Deluxe -
$34.98ATOMIC BEAM Deluxe - $24.98Processing and Handling FREEWe are sorry the customer was not happy with their ordering experience.Due to the high demand we were experiencing a backorder and nothing is billed to the account until the order ships.On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product:Thank you for your order.Your order is complete and will now be processed.Please allow 3-weeks for delivery.A summary of your order is below.If we cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within days after the original promise of shipment.If the merchandise fails to ship within the extended day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the product.MS *** order was canceled in this manner on 9/24/and no charges have been accessed on our customer’s *** *** (expdate 01/18)Quality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 10/20/2015MY
SECRET BIDET - $PROCESSING
AND HANDLING
$7.99Total $27.98We
are sorry that the customer was not happy with delay of their orderUnfortunately,
due to the high demand on this item we are experiencing a backorder. They are due in stock any day and this order
will be shipped.Since
quality customer service is very
important to us I have issued a credited of $for the inconvenience this has
caused. This credit will reflect on
their next billing statement.We apologize for the delay and thank you for your
patience.Sincerely,Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I have received the $rebate in my account, therefore I consider this case closedFor the record, I just checked the My Everyday Save website, and there is still no link to register for the programIn addition, the Telebrands offer that I used to purchase my Air Dragons did not indicate that the buyer had to sign up for the saver program to get the rebateI hope Telebrands adds language to their future offers in a highly visible way that makes that requirement clear
Regards,
*** ***
*** *** *** *** *** *** *** ** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### *** *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this
has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Hurricane Spin Broom Order # *** received on 06/30/Hurricane Spin Broom = $Spin Broom and Sticky Buddy = $PROCESSING AND HANDLING = $Total = $ Our Guarantee: Your Satisfaction is 100% GuaranteedIf you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within days for an easy refund of your purchase price, excluding shipping and handlingFollow return information which is shipped with each packageSend all returns to the address indicated on your packing slip/invoiceWe suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail)Along with your return, be sure to include the following: Your order number and/or your complete name, address, and billing phone or email address A detailed explanation regarding your reason for returning the item(s) Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your returnThe customer may return their order to: Order # *** Hurricane Spin Broom Rufner Ave Van Nuys, CA Since quality customer service is very important to us, we have issued a credit to their *** on file for $This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience The
customer’s order was placed on line on
11/18/and they received a
preauthorization on a transaction # ***. Unfortunately that order was never received and processed with customer
serviceThis order will not bill and ship to the customer. We do not have any credit card information on
file.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are sorry that the customer had a bad experience with their Balloon Bonanza purchase.Quality customer service is very important to us
Our company takes all inquiries from our customers very seriously and we appreciateyou taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the Balloon Bonanza for the customerPlease allow 10-15business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ** *** *** ** *** ** *** * ** *** Daytime Phone: *** E-mail: ***
* Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseSince quality customer service is very important to us, I will have another one sent to the customer, please allow 10-business days for delivery We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** * *** *** *** **
*** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: ***
Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands Order # *** received
8/16/Couch Coat PIECE SET - $Processing and Handling $Total $ We are sorry the customer was not happy with the Couch Coat and could not reach our customer service department We received an email on 8/30/from the customer and credit was issued in full to the *** *** card on file ending in *** Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, We have confirmed that the FULL KIT was sent which included the Rechargeable Battery Pack I checked with the customer and confirmed they did not receive the Rechargeable Battery Pack We will have this reshipped to the customer and have issued a credit for $for the delay in shipment Please allow 10-business days for delivery We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the company sends me the Red Copper Flipwich with Fliptastic foods and desserts recipe booklet at no cost. Thank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To Telebrands and you at the Revdex.com, thanks for handling this for me Happy Holidays.
Regards,
*** ***
Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Star Shower. Our company takes all
inquiries from our customers very seriously and we appreciate you taking the time to contact us Quality customer service is very important to usSince this was purchased through retail we will be happy to replace the Star Shower for the customerPlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Red Copper Cookware. Order # *** received on 1/12/Red Copper Cookware Deluxe 10” Fry Pan = $Lifetime Warranty Processing and handling $Total = $ The customer’s order was upgraded to the Deluxe which comes with the Lifetime Warranty Since customer service is very important to us, I have issued a credit for the full amount of $39.98. This credit will reflect on the *** account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:You see how they have said multiple times they'd refundThey always find a reason not toNow they are saying the receipt I've already sent them with UPC codes isn't impressiveI thought that UPC codes were specific and issued only to one product for it's life and marketingThe reciept I sent them was from Boscov'sIt has the store, store number, the original cost and the sale cost along with the UPC codesAt this point I am ready to say THEY WINI've been around and around and they keep finding reasons not to refundIs there a way I can comment or review on your Revdex.com website? I'm done with this except I'd like to give them the review they deserve
Regards,
*** ***
Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket
HoseWe canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customerPlease allow 2-weeks fordelivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ** *** ***
*** * ** *** Daytime Phone: ###-###-####Fax: ###-###-####E-mail: ***.Dear Revdex.com,I have indicated what has transpired below on behalf of Telebrands.Order # *** received 7/26/2016ATOMIC BEAM Deluxe -
$34.98ATOMIC BEAM Deluxe - $24.98Processing and Handling FREEWe are sorry the customer was not happy with their ordering experience.Due to the high demand we were experiencing a backorder and nothing is billed to the account until the order ships.On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product:Thank you for your order.Your order is complete and will now be processed.Please allow 3-weeks for delivery.A summary of your order is below.If we cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within days after the original promise of shipment.If the merchandise fails to ship within the extended day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the product.MS *** order was canceled in this manner on 9/24/and no charges have been accessed on our customer’s *** *** (expdate 01/18)Quality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 10/20/2015MY
SECRET BIDET - $PROCESSING
AND HANDLING
$7.99Total $27.98We
are sorry that the customer was not happy with delay of their orderUnfortunately,
due to the high demand on this item we are experiencing a backorder. They are due in stock any day and this order
will be shipped.Since
quality customer service is very
important to us I have issued a credited of $for the inconvenience this has
caused. This credit will reflect on
their next billing statement.We apologize for the delay and thank you for your
patience.Sincerely,Customer Service Specialist Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I have received the $rebate in my account, therefore I consider this case closedFor the record, I just checked the My Everyday Save website, and there is still no link to register for the programIn addition, the Telebrands offer that I used to purchase my Air Dragons did not indicate that the buyer had to sign up for the saver program to get the rebateI hope Telebrands adds language to their future offers in a highly visible way that makes that requirement clear
Regards,
*** ***
*** *** *** *** *** *** *** ** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### *** *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this
has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Hurricane Spin Broom Order # *** received on 06/30/Hurricane Spin Broom = $Spin Broom and Sticky Buddy = $PROCESSING AND HANDLING = $Total = $ Our Guarantee: Your Satisfaction is 100% GuaranteedIf you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within days for an easy refund of your purchase price, excluding shipping and handlingFollow return information which is shipped with each packageSend all returns to the address indicated on your packing slip/invoiceWe suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail)Along with your return, be sure to include the following: Your order number and/or your complete name, address, and billing phone or email address A detailed explanation regarding your reason for returning the item(s) Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your returnThe customer may return their order to: Order # *** Hurricane Spin Broom Rufner Ave Van Nuys, CA Since quality customer service is very important to us, we have issued a credit to their *** on file for $This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience The
customer’s order was placed on line on
11/18/and they received a
preauthorization on a transaction # ***. Unfortunately that order was never received and processed with customer
serviceThis order will not bill and ship to the customer. We do not have any credit card information on
file.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are sorry that the customer had a bad experience with their Balloon Bonanza purchase.Quality customer service is very important to us
Our company takes all inquiries from our customers very seriously and we appreciateyou taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the Balloon Bonanza for the customerPlease allow 10-15business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ** *** *** ** *** ** *** * ** *** Daytime Phone: *** E-mail: ***
* Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to
resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Pocket HoseSince quality customer service is very important to us, I will have another one sent to the customer, please allow 10-business days for delivery We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** * *** *** *** **
*** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: ***
Dear Revdex.com, I have indicated what has transpired below on behalf of Telebrands Order # *** received
8/16/Couch Coat PIECE SET - $Processing and Handling $Total $ We are sorry the customer was not happy with the Couch Coat and could not reach our customer service department We received an email on 8/30/from the customer and credit was issued in full to the *** *** card on file ending in *** Quality customer service is very important to us and we thank you for your patience Sincerely, Customer Service Specialist
*** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, We have confirmed that the FULL KIT was sent which included the Rechargeable Battery Pack I checked with the customer and confirmed they did not receive the Rechargeable Battery Pack We will have this reshipped to the customer and have issued a credit for $for the delay in shipment Please allow 10-business days for delivery We believe this is the information you require and feel this resolution will close the matter satisfactorilyThank you for your patience Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the company sends me the Red Copper Flipwich with Fliptastic foods and desserts recipe booklet at no cost. Thank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To Telebrands and you at the Revdex.com, thanks for handling this for me Happy Holidays.
Regards,
*** ***
Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with their Star Shower. Our company takes all
inquiries from our customers very seriously and we appreciate you taking the time to contact us Quality customer service is very important to usSince this was purchased through retail we will be happy to replace the Star Shower for the customerPlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the Red Copper Cookware. Order # *** received on 1/12/Red Copper Cookware Deluxe 10” Fry Pan = $Lifetime Warranty Processing and handling $Total = $ The customer’s order was upgraded to the Deluxe which comes with the Lifetime Warranty Since customer service is very important to us, I have issued a credit for the full amount of $39.98. This credit will reflect on the *** account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:You see how they have said multiple times they'd refundThey always find a reason not toNow they are saying the receipt I've already sent them with UPC codes isn't impressiveI thought that UPC codes were specific and issued only to one product for it's life and marketingThe reciept I sent them was from Boscov'sIt has the store, store number, the original cost and the sale cost along with the UPC codesAt this point I am ready to say THEY WINI've been around and around and they keep finding reasons not to refundIs there a way I can comment or review on your Revdex.com website? I'm done with this except I'd like to give them the review they deserve
Regards,
*** ***