*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of
Telebrands We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower. Order *** received 9/18/Star Shower Motion Set of = $ The customer did notify us on 9/30/that they did not intend to order sets of the Star Shower. A label was issued for the return and mailed to the customer address aboveCredit was issued to their *** ending in *** for $on 10/26/2016. They should see the credit on their next billing statement Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** *** *** *** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay
this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order *** Received 10/17/Window Wonderland $Lifetime Guarantee Total Order $ We were not aware the customer was not happy with their Window Wonderland Since quality customer service is very important to us we have issued a full refund of $to their *** ***s Card. This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. I have indicated what has transpired below on behalf of TELEBRANDS.We do not have the customer information on file and we are not sending any
emails to the customer. We would like to suggest our customer continue to unsubscribe to any unwanted emailsIn addition, we suggest the utilization of the “Block Sender” function which canbe located in the email toolbar at the “Tools” selectionThis will ensure that the emails will be blocked and not be entered into our customer’s Inbox.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear
Revdex.com;In
order to resolve this, I have indicated
what has transpired below on behalf of Telebrands
*** * *** *** ***
*** *** * ***
*** ***
*** * ***
*** ***We
are sorry that the customer is not happy with the ordering experience.Due
to the high demand for this item we are experiencing a backorder. These
are due in stock any day. Once shipped,
she will receive and email confirmation with the tracking information. Nothing is billed to her account until this
is shipped.Quality customer service was very important to us, and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com; RE: Sterlington Collection Purchase Thank you for contacting Telebrands regarding *** ***’s purchase of the Diamond ZRing from our Sterlington Collection Jewelry DivisionWe suggest *** *** contact Sterlington Collection Customer Service at *** to request or confirm any
refunds for returned merchandiseThis particular case is being forwarded to our contact at our Jewelry Division for review and responseWe trust this is the information you requireIf further assistance is needed, please contact Sterlington Collection Jewelry at *** Thank you, Telebrands Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on
our files for this customer with the informationprovided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following:1) What is the merchandise the the customer is referring to?2) Do they have an order number?3) Or Credit card information - first and last digits of the credit card this is billed to4) Original shipping name and address. 5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HosesWe
can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the two foot Pocket Hoses for the customerPlease allow2-weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 11/27/2015STAR
SHOWER
$119.97Processing
and handling $4.99Total $124.97We
are sorry that the customer was not happy with their ordering experience Our
records show only one order for the Star Shower for the total amount of the
order $124.97. This was shipped and
billed on 12/11/with tracking ***
The
customer may have seen a Pre-Authorization to their card first, but that is a
pending charge. Nothing is billed until
their order ships.This
is already on their way to them, if they no longer want the merchandise, simply
refuse delivery and credit will be issued in full for the amount billed $
upon receipt of the return.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Complaint *** Customer Information: *** * *** *** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 8/1/ATOMIC CHARGE WALLET RED = $ADDITIONAL ATOMIC CHARGE WALLET RED = $Processing and handling FREE Total = $ We are sorry that the customer had a bad experience with customer service and thank you for bringing this to our attention. *** *** placed an Internet order on 8/1/for the Atomic Charge Wallets in RedWe are currently experiencing a backorder on this item On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product: Thank you for your orderYour order is complete and will now be processedPlease allow 3-weeks for deliveryA summary of your order is belowIf Telebrands cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within days after the original promise of shipmentWe have canceled the order per their request, nothing will be shipped or billed to their accountThank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,On behalf of Telebrands and since quality customer service is very important to us, we will have a full refund check for $80.96sent to Mr*** ***. This will be mailed to the customer within 7-business days. Please allow some time for this to
reach him. We thank you for your patience.Sincerely,Customer Service Specialist
Dear *** ***,Complaint: ***
I am rejecting this response because: I left a voice mail message for you on Thursday, 8/25/with regard to this complaint and their response to youI do not accept their conditions due to the fact on Saturday, August 20, I spoke to Clement with Telebrands/Couch Coat at 9:25am PDT, and in our discussion, he told me to keep the product as a goodwill gesture and the refund in the amount of $to credit card ending in *** was generated. I told Clement that I do not want Telebrands / Couch Coat to come back to me and recharge my card again, and his response was do not worry we will not charge your card again. He also said since the Couch Coat did not fit on my couch as why I called in the first place, to donate it to a charity. Since Clements and mine conversation I had done just that so I do not have it in my possession any longer/As for their comment about the phone number yes its true, it is on the packing slip, and I called it immediately after seeing that the Couch Coat did not fit. This is how the whole situation began, and them not saying how to return it or where, now with the latest response is where they are telling me this information. This company is something else. As indicated above, apparently someone isn't reading the notes, that Clement noted for me to retain the couch coat as a goodwill gesture. Please advise on how to proceed, as I do not consider this matter closed, since there is a miscommunication on Telebrands part, as to what was told to me on 08/by Clement and their latest response to Revdex.com.Thank youRegards,*** * ***
Regards,
*** ***
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12/03/2015STAR
SHOWER RED/GREEN - $39.99Processing
and Handling
$9.99Total $49.98We
are sorry that the customer was not happy with their ordering experienceUnfortunately we never received a cancelation notice and this was shipped on
12/9/with Fedex Tracking # ***. This shows the customer should have this by
end of day 12/15/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the returnQuality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
Complaint: ***
I am rejecting this response because: Of the mailing costs to return it. I do have the original wrapping which I am willing to mail back. As far as retailer is concerned, I do not remember where I purchased it as I shop at many andvaried locations that carry this item
Regards,
*** ***
*** ** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, We are sorry the customer was not happy with our first response. We indicated the warranty information so we could see what happened to the Pan the customer purchased We also advised that we would ship one at no cost to the customer. This was shipped on 1/31/with Fed Ex tracking *** which shows this was delivered to the customer on 2/3/ We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.*** * *** *** ***
*** ***
***
*** *** *** *** * ***
*** ***We
are sorry that the customer was not happy with their ordering experience for the
Star Shower.When
using a credit card and your order cannot be shipped within the stated delivery
date, we will notify you of the expected ship dateYour credit card will not
be charged until your order is shipped.If
paying by check the check has to clear the bank before the merchandise can be
shipped.Credit
was issued to the customer on 12/1/for $49.98. They should be receiving their refund check
shortly. To address *** *** request for reimbursement for overdraft fees
incurred as a result of this transaction, he may FAX the bank statement in
question to our Customer Satisfaction Unit at *** ***The bank
statement must contain customer’s name and account balances before and after
Telebrands’ charge was assessed to confirm it was in fact Telebrands’
transaction which was responsible for the overdraft chargeUpon review of the
bank statement, MrWright will be contacted and advised the status of any
reimbursements forthcoming for overdraft charges.Quality customer service is very important to us and
we thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # *** received 11/04/Z BAND Canceled 1-9-We are sorry that the customer was not happy with the cancelation of
their orderUnfortunately, we are unable to fulfill his order at this time. The order has been canceled and no charges are levied against our customers’ credit cards used when purchasing the productQuality customer service is very important to us and we thank you for your patience and for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because:
The product is useless, it is garbage, cannot use it for what it is advertised for it took months to get the product and another months to get the batteriesI want a full refundAll money that I paid refunded not just dollarsWhy should I have to give away dollars for something that doesn't workI will gladly send the product back to them at their expense
Regards,
*** ***
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands ORDER *** PHONE ORDER RECEIVED 4/9/PKT HOSE TOP
BRASS FOOT = $TOP BRASS 50FT WITH MIGHT BLASTER = $FREE P&H PKT HOSE TOP BRASS FOOT = $PROCESSING AND HANDLING = $TOTAL = $ We are very sorry that the customer was not happy with their ordering processSince quality customer service is very important to us, a credit has been issued to their *** account for $29.99. This credit will reflect on their next billing statementThank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here
Complaint ***. *** ***
*** *** **
*** *** * ** *** Daytime Phone: *** *** Fax: (*** *** E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her
refund for the Orgreenic cookware We are sorry that the customer had a problem with the Cookware The customer contacted customer service on 6/29/on the problem she had with the Orgreenic Cookware. Since the customer did not have a dated proof of purchase we agreed to issue a refund check for a total of $32.39. I have indicated the check numbers below: #= $#= $ Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of
Telebrands We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower. Order *** received 9/18/Star Shower Motion Set of = $ The customer did notify us on 9/30/that they did not intend to order sets of the Star Shower. A label was issued for the return and mailed to the customer address aboveCredit was issued to their *** ending in *** for $on 10/26/2016. They should see the credit on their next billing statement Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
*** *** *** *** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com; Your recent request has been directed to me for handling. Please accept my apology for any delay
this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order *** Received 10/17/Window Wonderland $Lifetime Guarantee Total Order $ We were not aware the customer was not happy with their Window Wonderland Since quality customer service is very important to us we have issued a full refund of $to their *** ***s Card. This credit will reflect on their next billing statement We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. I have indicated what has transpired below on behalf of TELEBRANDS.We do not have the customer information on file and we are not sending any
emails to the customer. We would like to suggest our customer continue to unsubscribe to any unwanted emailsIn addition, we suggest the utilization of the “Block Sender” function which canbe located in the email toolbar at the “Tools” selectionThis will ensure that the emails will be blocked and not be entered into our customer’s Inbox.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear
Revdex.com;In
order to resolve this, I have indicated
what has transpired below on behalf of Telebrands
*** * *** *** ***
*** *** * ***
*** ***
*** * ***
*** ***We
are sorry that the customer is not happy with the ordering experience.Due
to the high demand for this item we are experiencing a backorder. These
are due in stock any day. Once shipped,
she will receive and email confirmation with the tracking information. Nothing is billed to her account until this
is shipped.Quality customer service was very important to us, and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com; RE: Sterlington Collection Purchase Thank you for contacting Telebrands regarding *** ***’s purchase of the Diamond ZRing from our Sterlington Collection Jewelry DivisionWe suggest *** *** contact Sterlington Collection Customer Service at *** to request or confirm any
refunds for returned merchandiseThis particular case is being forwarded to our contact at our Jewelry Division for review and responseWe trust this is the information you requireIf further assistance is needed, please contact Sterlington Collection Jewelry at *** Thank you, Telebrands Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on
our files for this customer with the informationprovided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following:1) What is the merchandise the the customer is referring to?2) Do they have an order number?3) Or Credit card information - first and last digits of the credit card this is billed to4) Original shipping name and address. 5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused Sincerely, Customer Service Specialist Tell us why here
Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket HosesWe
can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the two foot Pocket Hoses for the customerPlease allow2-weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 11/27/2015STAR
SHOWER
$119.97Processing
and handling $4.99Total $124.97We
are sorry that the customer was not happy with their ordering experience Our
records show only one order for the Star Shower for the total amount of the
order $124.97. This was shipped and
billed on 12/11/with tracking ***
The
customer may have seen a Pre-Authorization to their card first, but that is a
pending charge. Nothing is billed until
their order ships.This
is already on their way to them, if they no longer want the merchandise, simply
refuse delivery and credit will be issued in full for the amount billed $
upon receipt of the return.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Complaint *** Customer Information: *** * *** *** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # *** received on 8/1/ATOMIC CHARGE WALLET RED = $ADDITIONAL ATOMIC CHARGE WALLET RED = $Processing and handling FREE Total = $ We are sorry that the customer had a bad experience with customer service and thank you for bringing this to our attention. *** *** placed an Internet order on 8/1/for the Atomic Charge Wallets in RedWe are currently experiencing a backorder on this item On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product: Thank you for your orderYour order is complete and will now be processedPlease allow 3-weeks for deliveryA summary of your order is belowIf Telebrands cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within days after the original promise of shipmentWe have canceled the order per their request, nothing will be shipped or billed to their accountThank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,On behalf of Telebrands and since quality customer service is very important to us, we will have a full refund check for $80.96sent to Mr*** ***. This will be mailed to the customer within 7-business days. Please allow some time for this to
reach him. We thank you for your patience.Sincerely,Customer Service Specialist
Dear *** ***,Complaint: ***
I am rejecting this response because: I left a voice mail message for you on Thursday, 8/25/with regard to this complaint and their response to youI do not accept their conditions due to the fact on Saturday, August 20, I spoke to Clement with Telebrands/Couch Coat at 9:25am PDT, and in our discussion, he told me to keep the product as a goodwill gesture and the refund in the amount of $to credit card ending in *** was generated. I told Clement that I do not want Telebrands / Couch Coat to come back to me and recharge my card again, and his response was do not worry we will not charge your card again. He also said since the Couch Coat did not fit on my couch as why I called in the first place, to donate it to a charity. Since Clements and mine conversation I had done just that so I do not have it in my possession any longer/As for their comment about the phone number yes its true, it is on the packing slip, and I called it immediately after seeing that the Couch Coat did not fit. This is how the whole situation began, and them not saying how to return it or where, now with the latest response is where they are telling me this information. This company is something else. As indicated above, apparently someone isn't reading the notes, that Clement noted for me to retain the couch coat as a goodwill gesture. Please advise on how to proceed, as I do not consider this matter closed, since there is a miscommunication on Telebrands part, as to what was told to me on 08/by Clement and their latest response to Revdex.com.Thank youRegards,*** * ***
Regards,
*** ***
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# *** received 12/03/2015STAR
SHOWER RED/GREEN - $39.99Processing
and Handling
$9.99Total $49.98We
are sorry that the customer was not happy with their ordering experienceUnfortunately we never received a cancelation notice and this was shipped on
12/9/with Fedex Tracking # ***. This shows the customer should have this by
end of day 12/15/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the returnQuality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist
Complaint: ***
I am rejecting this response because: Of the mailing costs to return it. I do have the original wrapping which I am willing to mail back. As far as retailer is concerned, I do not remember where I purchased it as I shop at many andvaried locations that carry this item
Regards,
*** ***
*** ** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, We are sorry the customer was not happy with our first response. We indicated the warranty information so we could see what happened to the Pan the customer purchased We also advised that we would ship one at no cost to the customer. This was shipped on 1/31/with Fed Ex tracking *** which shows this was delivered to the customer on 2/3/ We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.*** * *** *** ***
*** ***
***
*** *** *** *** * ***
*** ***We
are sorry that the customer was not happy with their ordering experience for the
Star Shower.When
using a credit card and your order cannot be shipped within the stated delivery
date, we will notify you of the expected ship dateYour credit card will not
be charged until your order is shipped.If
paying by check the check has to clear the bank before the merchandise can be
shipped.Credit
was issued to the customer on 12/1/for $49.98. They should be receiving their refund check
shortly. To address *** *** request for reimbursement for overdraft fees
incurred as a result of this transaction, he may FAX the bank statement in
question to our Customer Satisfaction Unit at *** ***The bank
statement must contain customer’s name and account balances before and after
Telebrands’ charge was assessed to confirm it was in fact Telebrands’
transaction which was responsible for the overdraft chargeUpon review of the
bank statement, MrWright will be contacted and advised the status of any
reimbursements forthcoming for overdraft charges.Quality customer service is very important to us and
we thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # *** received 11/04/Z BAND Canceled 1-9-We are sorry that the customer was not happy with the cancelation of
their orderUnfortunately, we are unable to fulfill his order at this time. The order has been canceled and no charges are levied against our customers’ credit cards used when purchasing the productQuality customer service is very important to us and we thank you for your patience and for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Complaint: ***
I am rejecting this response because:
The product is useless, it is garbage, cannot use it for what it is advertised for it took months to get the product and another months to get the batteriesI want a full refundAll money that I paid refunded not just dollarsWhy should I have to give away dollars for something that doesn't workI will gladly send the product back to them at their expense
Regards,
*** ***
Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands ORDER *** PHONE ORDER RECEIVED 4/9/PKT HOSE TOP
BRASS FOOT = $TOP BRASS 50FT WITH MIGHT BLASTER = $FREE P&H PKT HOSE TOP BRASS FOOT = $PROCESSING AND HANDLING = $TOTAL = $ We are very sorry that the customer was not happy with their ordering processSince quality customer service is very important to us, a credit has been issued to their *** account for $29.99. This credit will reflect on their next billing statementThank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here
Complaint ***. *** ***
*** *** **
*** *** * ** *** Daytime Phone: *** *** Fax: (*** *** E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her
refund for the Orgreenic cookware We are sorry that the customer had a problem with the Cookware The customer contacted customer service on 6/29/on the problem she had with the Orgreenic Cookware. Since the customer did not have a dated proof of purchase we agreed to issue a refund check for a total of $32.39. I have indicated the check numbers below: #= $#= $ Quality customer service is very important to us and we thank you for bringing this to our attention We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***