[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Pocket Hose Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us Quality customer service is very important to us and we will be happy to replace the Pocket HosePlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry to hear that this is happeningUnfortunately, I was not able to reach the customer by phone for more information Please supply some additional information below so we can research these charges furtherType of credit card – Visa, MasterCard, Discover, American ExpressLast digits of the credit card in questionDates and amounts of the charges and creditsSeptember $_________September $_______________September $ ______________Please advise if there are any other dates Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 12/18/AIR DRAGON DLX COMPLETE SYSTEM - $ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonThe customer contacted us on 2/17/2017, at this time we gave a discount of $to their account for the delayWe shipped two rechargeable batteries on 5/24/with Fed Ex tracking [redacted] Tracking shows this was delivered on Thursday 6/8/at 3:pmSince quality customer service is very important to us we will issue an additional credit to their account for $ This credit will be applied to the *** Account on file and will reflect on their next billing statementWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I'm not sure why they say they do not have my addressI've emailed it close to a dozen timesAlso, this puts me in the position of trying to get an email to them with my address to resolve thisTrying to get them an email has been very unsatisfactoryAt times the correct address would come back that their box had reached it's quota and could not complete the sendingThis sent me in a spiral of emailing and calling which went around and aroundWe shall see if this resolves it or not Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 3/28/ADDITIONAL AIR DRAGON - $AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonWe see that the customer’s order is being returned to usWe have issued a full credit of $to the [redacted] account on fileThis should reflect on their next billing center The Jewelry offers are completely optional and no one is required to accept themNothing else is being charged to the customer’s accountQuality customer service is very important to us and we thank you for bringing this to our attentionWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Red Copper Cookware Order # [redacted] received on 10/30/Red Copper Cookware 10” Fry Pan + Recipe = $Red Copper Cookware 10” Fry Pan + Chef Knife = $Lifetime Warranty Processing and handling $Total = $ Since customer service is very important to us, I have issued a credit for the full amount of $ This credit will reflect on the [redacted] account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted] I am rejecting this response because: My money has now been refundedSeems crazy that since I received the first solicitation call from this company, I am now receiving near constant callsI am on the do not call list AND never gave this company permission to release my number to anyone Regards, [redacted]
Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with The Grass ShotsWe can assure you these do workOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product Since these were purchased through retail we will refund the customer for the cost of $ I was unable to reach the customer by phone to get a complete address Please supply the full customer address so we can have a check reimbursement mailed to them Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDSWe are sorry to the customer was not happy with their orderingexperienceWe are sorry that the customer was not happy with their ordering experienceOrder # [redacted] received on 7/3/2015Colorama + Pocket + Pencils $12.99Coloring Kit $ 12.99Colorama set of $10.00Processing and handling $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (expdate 09/16) not being authorized for thepurchaseWithout authorization the order cannot be shippedNothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM ESTQuality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience Sincerely, Customer ServiceSpecialist Tell us why here
Complaint: [redacted] I am rejecting this response because:I have no faith in the company or product and after waiting months already I doubt I'll see anythingi would like a refund in the form of a check and no product mailed to me Regards, [redacted]
Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with the Everyday Savings Club.During the ordering process this customer agreed to this program and the terms and conditions were outlined as a $fee for a trial offer and $times per month.This has been canceled and we have requested a refund of $for this program The credit will reflect on their next billing statementQuality customer service is very important to us and we thank you for your patience
Complaint: [redacted] I am rejecting this response because: When I contacted Sterling Jewelry, Wanda was very rude and not helpful We received the item that we did not authorize a purchase for and would like to return it I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item Wanda informed us that they would not pay for the return shipping Not sure what to do at this point Regards, [redacted] ***
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 12-1-2015STAR SHOWER RED/GREEN - $39.99PROCESSING AND HANDLING $9.99Total $59.97We are sorry that the customer was not happy with their ordering experienceI have indicated the offer details belowFor a limited time, you can get the upgraded red and green Star Shower laser light with the extra long stake for just $plus $ shipping and handling or get a six pack of Star Shower laser lights for just $and pay no shipping and handling.There are many other offers for the Star Shower and we are not sure who the customer contactedUnfortunately we were not notified of a discrepancy This offer is not a Buy One Get One for the processing and handling Since quality customer service is very important to us we have issued a credit for the processing and handling of $This credit will reflect on their billing statement We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with their ordering experience for the Star Shower.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the Star Shower for the customerPlease allow 2-weeks for delivery We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Dear Revdex.com, We are sorry the customer was not happy with our first response.We do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us, we have replaced this for the customer at no cost This shipped on 11/21/with Fed Ex tracking [redacted] Sincerely,Customer Service Specialist Dear Revdex.com, We are sorry the customer was not happy with our first responseWe do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us, we have replaced this for the customer at no cost This shipped on 11/21/with Fed Ex tracking [redacted] Sincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 2/20/Red Copper Deluxe Fry Pan $Processing and handling $Total $Canceled 2/29/ We are sorry that the customer was not happy with their ordering experience The customer contacted us on 2/26/to cancel that order We did offer the customer a discount if they wanted to keep their orderThe customer declined the offer and their order [redacted] was canceled Nothing will be shipped or billed to the customer’s account Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product Safety standardsConsumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our productStar Shower should be pointed directly at your home, never directly into the skyTo position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surfaceLasers should not be projected at or within the flight path of an aircraft within nautical miles of an airportIf your intended surface is within nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] received 11/27/2016Square Pan with Lid = $59.99Total $We are sorry that the customer was not happy with their Red Copper CookwareQuality customer service is very important to us and we have issued a full credit to their [redacted] *** This will reflect on their next statementThank you for bringing this to our attention Sincerely,Customer Service Specialist
Dear Revdex.com, We are sorry that the customer was not happy with our first response Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to themAt this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-business days We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Pocket Hose Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us Quality customer service is very important to us and we will be happy to replace the Pocket HosePlease allow 10-business days for delivery We thank you for your patience and for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry to hear that this is happeningUnfortunately, I was not able to reach the customer by phone for more information Please supply some additional information below so we can research these charges furtherType of credit card – Visa, MasterCard, Discover, American ExpressLast digits of the credit card in questionDates and amounts of the charges and creditsSeptember $_________September $_______________September $ ______________Please advise if there are any other dates Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 12/18/AIR DRAGON DLX COMPLETE SYSTEM - $ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonThe customer contacted us on 2/17/2017, at this time we gave a discount of $to their account for the delayWe shipped two rechargeable batteries on 5/24/with Fed Ex tracking [redacted] Tracking shows this was delivered on Thursday 6/8/at 3:pmSince quality customer service is very important to us we will issue an additional credit to their account for $ This credit will be applied to the *** Account on file and will reflect on their next billing statementWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I'm not sure why they say they do not have my addressI've emailed it close to a dozen timesAlso, this puts me in the position of trying to get an email to them with my address to resolve thisTrying to get them an email has been very unsatisfactoryAt times the correct address would come back that their box had reached it's quota and could not complete the sendingThis sent me in a spiral of emailing and calling which went around and aroundWe shall see if this resolves it or not Regards, [redacted] ***
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent request has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received on 3/28/ADDITIONAL AIR DRAGON - $AIR DRAGON DLX COMPLETE SYSTEM - $Processing and handling $Total = $ We are sorry that the customer was not happy with their ordering experience for the Air DragonWe see that the customer’s order is being returned to usWe have issued a full credit of $to the [redacted] account on fileThis should reflect on their next billing center The Jewelry offers are completely optional and no one is required to accept themNothing else is being charged to the customer’s accountQuality customer service is very important to us and we thank you for bringing this to our attentionWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their Red Copper Cookware Order # [redacted] received on 10/30/Red Copper Cookware 10” Fry Pan + Recipe = $Red Copper Cookware 10” Fry Pan + Chef Knife = $Lifetime Warranty Processing and handling $Total = $ Since customer service is very important to us, I have issued a credit for the full amount of $ This credit will reflect on the [redacted] account ending in *** We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist Tell us why here
Complaint: [redacted] I am rejecting this response because: My money has now been refundedSeems crazy that since I received the first solicitation call from this company, I am now receiving near constant callsI am on the do not call list AND never gave this company permission to release my number to anyone Regards, [redacted]
Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer had a bad experience with The Grass ShotsWe can assure you these do workOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product Since these were purchased through retail we will refund the customer for the cost of $ I was unable to reach the customer by phone to get a complete address Please supply the full customer address so we can have a check reimbursement mailed to them Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDSWe are sorry to the customer was not happy with their orderingexperienceWe are sorry that the customer was not happy with their ordering experienceOrder # [redacted] received on 7/3/2015Colorama + Pocket + Pencils $12.99Coloring Kit $ 12.99Colorama set of $10.00Processing and handling $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (expdate 09/16) not being authorized for thepurchaseWithout authorization the order cannot be shippedNothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM ESTQuality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience Sincerely, Customer ServiceSpecialist Tell us why here
Complaint: [redacted] I am rejecting this response because:I have no faith in the company or product and after waiting months already I doubt I'll see anythingi would like a refund in the form of a check and no product mailed to me Regards, [redacted]
Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with the Everyday Savings Club.During the ordering process this customer agreed to this program and the terms and conditions were outlined as a $fee for a trial offer and $times per month.This has been canceled and we have requested a refund of $for this program The credit will reflect on their next billing statementQuality customer service is very important to us and we thank you for your patience
Complaint: [redacted] I am rejecting this response because: When I contacted Sterling Jewelry, Wanda was very rude and not helpful We received the item that we did not authorize a purchase for and would like to return it I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item Wanda informed us that they would not pay for the return shipping Not sure what to do at this point Regards, [redacted] ***
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 12-1-2015STAR SHOWER RED/GREEN - $39.99PROCESSING AND HANDLING $9.99Total $59.97We are sorry that the customer was not happy with their ordering experienceI have indicated the offer details belowFor a limited time, you can get the upgraded red and green Star Shower laser light with the extra long stake for just $plus $ shipping and handling or get a six pack of Star Shower laser lights for just $and pay no shipping and handling.There are many other offers for the Star Shower and we are not sure who the customer contactedUnfortunately we were not notified of a discrepancy This offer is not a Buy One Get One for the processing and handling Since quality customer service is very important to us we have issued a credit for the processing and handling of $This credit will reflect on their billing statement We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with their ordering experience for the Star Shower.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productSince these were purchased through retail we will be happy to replace the Star Shower for the customerPlease allow 2-weeks for delivery We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist
Dear Revdex.com, We are sorry the customer was not happy with our first response.We do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us, we have replaced this for the customer at no cost This shipped on 11/21/with Fed Ex tracking [redacted] Sincerely,Customer Service Specialist Dear Revdex.com, We are sorry the customer was not happy with our first responseWe do as that the Pan be returned so we can see what happened and prevent this from happening againSince quality customer service is very important to us, we have replaced this for the customer at no cost This shipped on 11/21/with Fed Ex tracking [redacted] Sincerely, Customer Service Specialist
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Order # [redacted] received 2/20/Red Copper Deluxe Fry Pan $Processing and handling $Total $Canceled 2/29/ We are sorry that the customer was not happy with their ordering experience The customer contacted us on 2/26/to cancel that order We did offer the customer a discount if they wanted to keep their orderThe customer declined the offer and their order [redacted] was canceled Nothing will be shipped or billed to the customer’s account Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product Safety standardsConsumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our productStar Shower should be pointed directly at your home, never directly into the skyTo position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surfaceLasers should not be projected at or within the flight path of an aircraft within nautical miles of an airportIf your intended surface is within nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product Sincerely, Customer Service Specialist Tell us why here
[redacted] [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com, Your recent complaint has been directed to me for handling Please accept my apology for any delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder # [redacted] received 11/27/2016Square Pan with Lid = $59.99Total $We are sorry that the customer was not happy with their Red Copper CookwareQuality customer service is very important to us and we have issued a full credit to their [redacted] *** This will reflect on their next statementThank you for bringing this to our attention Sincerely,Customer Service Specialist
Dear Revdex.com, We are sorry that the customer was not happy with our first response Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to themAt this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-business days We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here