Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If the partial refund is not credited within business days, I will contact the Revdex.com to update the complaint.Thank you for your invaluable assistance
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears that the email with your reply was somehow marked as completed by the system erroneouslyFor this error I have now refunded you for BOTH controllersIf
you would please allow 7-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the lack of follow up you've received from our field leadership, along with your overall experience shopping with usPlease know that it was never in our intentions
to put you in this sort of positionI was able to review the e-mail that was escalated over to the district leader regarding your experience, and was able to show that the district leader has been attempting to contact you but has not been able to get throughIt appears that the phone number listed in the e-mail differs from the one you had provided within this complaintI have personally contacted the district leader requesting that they follow up with you ASAP and have provided them a copy of the complaint, which reflects your current contact informationYou can expect to be contacted by them shortly, however I would like to advise that if you have not been contacted within hours then to please let me know so that I can assist further.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, *** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI thank GameStop for their quick and satisfactory resolution to my issue after receiving your correspondence
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with my District Manager of this store and they state that you were contacted They state that you should be able to trade in this store again.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *,On behalf of Gamestop, we apologize for this poor experience in association with our company The district manager for this store is attempting to contact you via email and phone Please allow the store district leader to assist you in this complaint.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: I have contacted steam and the emai said they wont give me a refund
Regards,
*** ***

I accept the $digital gift card code.I still have not got my refund issued back onto my power rewards credit card from my Nintendo switch and Zelda cancellationIt's been over a month. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I like to add some details to my complaint such as:;1) address *** *** *** *** ** ***2) price: $ 79.973) I spoke with the manager,don,t remember his name.if you have any questions please call ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Per our conversation I am sending a GameStop Virtual Gift card to your listed email address The gift card will be in the amount of $and can be used in store or online at
GameStop.com Please let me know if you have any further issues with your systems.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you experienced when shopping with usI have personally notified the district leader that oversees the store in question about this experience, and of your
request for further assistanceYou can expect to hear back from them shortlyI will advise that if you have not heard back from a representative within business hours, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Hi,This isn't just regarding POP! Vinyl figures. You have done this with actual video games as well. Examples of games being late include:-Fire Emblem Awakening: You literally cancelled my preorder on this item. No warning, no phonecall. I did NOT get my money back over this transaction.-Final Fantasy XIV: Heavensward (had to order from square enix since early access code did NOT work and was told it would not arrive on-time due to the item being of minimal popularity.-Kingdom Hearts HD Remix: Item was three days late.-Final Fantasy XV: Called store to confirm midnight launch, employee that answered phone said was not happening. It happened. Following morning, preorder was changed to standard edition of the game.-Pokemon Sun and Moon: Attempted to charge me more for these games than every other retailer, cannot cancel preorder.-The Legend of Legacy: Eight days late, picked up elsewhere.NOW lets talk about being sold used games as new:-World of Final Fantasy Collectors Edition: Disc physically has scratches and is missing DLC and was not in shrinkwrap. Was bought new during Black Friday.*** Bought new on Black Friday, has scratches and was not even sealed with a seal sticker.I can provide photos of the receipts and game damages if requested.The Funko thing I also don't get. You say its out of "your" controlso why send items that I PREORDERD to a -different- GameStop as non-pre-orders? This happened with the following items which were also more than days late:Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: SprintrapFunko POP! Five Nights at Freddys: Nightmare FreddyThere are MORE items that fall under this category but for the same of time I will not list them.The following preorder was cancelled due to being marked as online only, then showed up at a different store two weeks later:Funko POP! Five Nights at Freddys: GameStop Exclusive SpringtrapThe following preorder items were cancelled due to never showing up at the store out of my control despite a competitor ACROSS THE STREET having them:Five Nights at Freddy's action figure pack. So please, re-evaluate your assesment. This is well over $in preorder items and new purchases that are incorrect and have caused issues due to the majority of the items being for an autstic child. I am still requesting replacements of both new games as actual NEW games, and refunds on preorder deposits for not meeting more than items ontime
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** As I already stated, I have spoken with my financial institution(s)They all checked and verified that they did not block any purchase attemptsAll of my credit cards were blocked as well as my wife's (who used the same billing address)I used the same billing address as I have been using for the past year with gamestopNote, these are separate institutions reporting a billing errorBy your account, they all would have decided on the same day within a few hours to block these ordersThere is no scenario where this could reasonably be construed as an issue with all of my and my wife's financial institutionsDo you get how ridiculous that sounds?Maybe Gamestop doesn't technically "ban" my account, but instead block all order with my billing address (likely the case since my wife's order got cancelled in the "review" stage)End result is the same: an effective ban on online orderingAs others have reported, filing a complaint with the BB magically clears up the billing errorI get that you all have a legitimate concern over fraud and this is a loss prevention actionThat's totally reasonable, but you all clearly have a fair number of positivesThat's not necessarily a bad thingIt probably saves you a fair share of lossYou could be a little more accommodating and less alienating to those positivesAfter all blocking non-offenders who are just trying to make regular purchases is also a loss.You can play your little denial game, but this issue has been reported before by many peopleYour canned responses are sometimes verbatim with previous reports and just makes this all the more transparent.For reference:https://www.cheapassgamer.com/topic/253675-gamestop-billing-error/http...⇄

Complaint: ***
I am rejecting this response because: I don’t believe that $is enough for all the hassle that I’ve had to go through just to get any responseAnd again the fact that I’ve had to go through the Revdex.com to get any type of response is ridiculousI did receive the $gift card but $of that was for the promotion that I missedSo AGAIN $extra is unacceptable!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
To ***, thank you for asking for the order numberI will paste the PO
*** ***
*** *** *** *** ** *** ** ***
*** ***
*** *** *** *** *** * ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The district leader spoke to me very friendly, explained that there was a miscommunication, and before even speaking with me he already handled for me to have a full refund and replacementI had second thoughts of Gamestop but they were very helpful after I contacted the Revdex.com and I was able to delightfully achieve my request
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize for the hassle you have gone through while attempting to get a digital gift cardI have processed a refund to the original form of payment, your discover card ending If
you would please allow 7-business days for the refund to post in accordance to your financial institution. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize that you never received your email with the gift card attachedThat is most unfortunateWe have gone ahead and issued a replacement order to be emailed to you, if you would
please check your email for this order!Please let us know if you do not see your email within the first hoursIf not, we would like to invite you to go to any local GameStop store with your I.Dand the store has a help line they can reach out to for help with this issueAt that point we would simply transfer the funds to a physical gift card right there in the store.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The serial keys provided do not work on any download client such as Steams Product activation or EA's OriginOrigin being for Crysis I receive errors from both Steam Product activation and Origin that both the keys are invalidI cannot use the Gamestop app client to download the programs anymore since the servers have been shut down to download the games or even activate my account on my computerI've lost the original downloads since I had to recently restore my computerI would like to see if I could possibly get a Steam wallet code possibly so I can just download the games through the Steam client since neither serial key is workingIf needed I can also send screenshots of the codes not working
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***