Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but the case is still not resolved yet, will only be solved when they give back my payment.They sent me a label of UPS and will be making the return of the goods tomorrow, so I would ask that still do not close the case before the Gamestop give back my payment
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm wanting to make sure I fully understand your issue- this $GameStop gift card was issued to you via Amazon, correct? If so, we are unable to view Amazon orders that have been placed,
as we do not have access or visibility to their ordering systemOrder numbers that are produced by GameStop typically begin with '418', '918', '518' or '818', The gift card number that you had provided within your complaint does not correlate with the gift card numbers that we issue as they typically begin with *** or '***'Do you by chance have any alternate numbers? Please do not hesitate to let me know so that I can continue assisting you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your second order Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for all of the back-and-forth you've received from us and the trouble you've been through trying to get this resolvedOvernight delivery through UPS has a time frame of
1-business days to be deliveredbusiness day for processing, and then business day for shippingThe order was processed on Thursday and then shipped out on Friday, however UPS does not operate on weekends which is why they were unable to get it to you until Monday, 8/7/While this order was shipped on-time, I absolutely understand your frustration and feeling that expectations were not met, especially after paying extra for expedited servicesWith that in mind, I have made an exception and processed a refund for $to go back to your VISADepending on your financial institution, it can take anywhere between 3-business days for them to accept the refundIf it has been past the provided time frame and you still have not seen the refund come through, please let me know at your earliest convenience so that I can assist you further. If you have any additional questions or concerns, do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the refund
Thank you!

Good morning, AustinOn behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and inconvenience we have caused you from these ordersPlease know that it was never in our intentions to put you in this position. It
appears that our ordering system has been experiencing several difficulties redeeming the balance off of this Think Geek gift card you were attempting to use on the orderWith that in mind, I have processed a $order for the three games you were interested in purchasing, and have manually debited the funds from the gift cardThis order can be referenced under order *** Overnight delivery has been provided on this order, so you can expect to see this arrive by Friday, 1/Tracking information will be sent once *** picks the shipment up from our facilityI would like to advise that if it's been past the provided date and you still have not seen your order delivered, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** ** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: On 12/20/the local store was not able to order this item for me because the online system is limiting the item to one per customer and the previous Game Stop canceled order makes it look like I already purchased this item. I was actually directed to a competitor across the street, by another unsatisfied customer trying to resolve an issue in the store, and I was able to purchased the item from this competitor with no issues.My credit card company has reversed the charge for the original online Game Stop order and assures me there will be no issue in that regards.I have no more need to communicate with Game Stop as I am no longer a customer of theirs
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Order Number:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the 15,points to your account If you receive the item you do not have to worry about sending the item back.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *
*** ***

Good afternoon, ***Truly sorry to hear that you feel this way, and that I had given the impression that the gift card was never processedRest assured, it had been however due to a system error, it did not process correctlyA replacement gift card valued at $75, as opposed to $has been sent under Order *** to your *** addressThis was processed on 1/11/Please let me know if you have not seen this gift card arrive, and we will either forward it to an alternate e-mail address if applicable, or mail it to your physical address. If you have any additional questions or concerns, please do not hesitate to let me knowAs always, I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your helpThat's all I was looking for.***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeI would like to know why they would honor, under the buy pre owned consoles get free promotion, my and my friends orders of the same items: 3ds and iPad 4th genThe order #'s are *** *** *** ***What you have said, claiming that the promotion was only for separate items, is simply not trueI would simply like you to admit you made a mistake and offer me a sincere apology, instead of making excuses
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have gone over your order to find where the payment issue came up On 04/06/00:44:GameStop authorized your account for a total of $ Then later
on 04/11/10:21:your account was charged for the amount of the order The funds were not collect from your account until 04/11/16.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The fastest way to ensure a resolution would be to return the product to a local GameStopWe would not be able to refund your Visa until we receive the defective product back. If you
have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'd be more than happy to honor this for you, however I am unable to supply a Pre-Paid VISA that the promotion initially offered since I do not have those on hand at this timeI would
be able to issue a corporate check, which would be mailed to your preferred address and can be cashed or deposited into your checking/savings accountI can also provide a GameStop digital or physical gift certificateDigital is e-mailed to you, while physical is also mailed to your preferred address.Please let me know which option works best for you at your earliest convenience, and I will gladly get everything arranged.I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Chase informed me today the haven't received a letter or Fax from gamestopThis is what I need:A fax sent to chaseFax number: ***Please Include the following information in the fax:My name: *** ***My phone number: ***My last digits of my VISA card: ***The charge info: $I need stated in the fax a confirmation that my purchase was made with a gamestop GIFT CARDWithout this CHASE will NOT reimburse meI have explained that before to game stop so please make sure all this info is attached.ALSO I need an email from game stop saying that I paid for the game using a GIFT CARD sent to *** ** ***When I made the purchase over the phone they didn't email me a RECEIPTSO I need one PLEASE.Thank You
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeI also spoke with the manager of the store (named **) on Friday 2/19/over the phone to find out why I had not been contacted and was completely and very rudely blown offI can understand if the original cashier had made a mistake and other previous bad experiences at this location which I'm overlooking right now but this rudeness from a manager is unacceptableI wasn't even offered any form of apology and no one has taken any ownership or initiative on resolutionThis entire issue nullified my opportunity to even try to reserve the gameIf an associate is not knowledgable about specials, reservations, etc and management is not willing to train associates properly, take responsibility of their associates and their own actions, or even attempt to be courteous, then they should not be representing your businessI've also noticed from the short and one sided response that it seems you dont seem very interested in this matter either
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have entered the code numerous times, I've reviewed the code multiple times to make sure it was not entered incorrectly, the entire code itself was typed correctly but still stated that it was "redeemed"
Regards,
*** ***