Gamestop, Inc.

Dear *** We apologize for any confusion regarding the trade in credit towards a Nintendo SwitchThese offers are created for customers to be able to trade in a system they no longer use for one that may be more suitable for them nowWe understand the scarcity of the Switch and we never want to discourage any purchases therefore we have extended the offer to the bundles that we currently have available onlineDespite some of these bundles not being available the exact same day the order is created, they provide the easiest way to guarantee a systemThis is to help customers from having to drive store to store or wait in lines for hours before the store opens as is typical of other retailersAt the time of trade-in, there was an option to place an order for the bundles that were available onlineShould these still interest you, we encourage you to work with the store associates to try to secure an order for yourself! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked into the entire history of this gift card I only show one customer name on this account and the information does not match the information that you have provided
If you have documented proof (ie receipts) with this gift card transactions please provide it in a reply.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The email *** is not accessibleAll three gift cards should be processed to ***I have NOT received any gift cards to my email yetI have also checked my spam folderI do not know why they aren't reaching my email.
Regards,
*** ***

Revdex.com:I have additional information to provide to GameStop and would like this email to be sent to them.The gift card number is *** The original phone call made to GameStop's customer service phone number (***) was on December 16, The phone call came from my boyfriend* ***, at ***This is the phone call in which we were offered a replacement $gift card via mailThe second and third phone calls were made on February 28, 2017; one call from *** at *** and the other from myself at *** In both of these calls, we were told there was no record of the first phone callPlease let me know if you need any additional information, as I am happy to supply itI can also take a photo of the physical gift card and attach it if required
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to research this case for you and discovered where a replacement order was promised to youI have created your replacement, under order number ***, on overnight
shippingIf you would please allow one to two business days for processing, you should recieve your order by 12/9-12/12.Should you encounter any issues with your order, feel free to call our corporate office at *** Monday- saturday 8am - 10pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Thank you for confirming the same information I have listed in my complaint but in no way does that show resolution. No where in your policy do I see that your phone representatives should be giving information about an order so they can try to deter a cancellation due to their errors. This is something you are steering away from your response. I was within my rights to cancel this order and as you have also confirmed, this item was not shipped until 6/22. My card was also charged on 6/22. On 6/21, your company failed to comply with fulfilling my preorder even after a phone call the week prior and a follow up email. On 6/also, when I tried to cancel this order since I could buy it at a physical store instead of waiting until your company got it straightened out in a week or so for it to arrive, I called and was put in queue for mins to get the second rep. After speaking to them, I finally got a supervisor and 1) Was lied to that it was packaged within that 30-40mins 2) then lied to that UPS just picked it up as we were on the phone in order to deter my cancellation. At this point, they could and should have looked into cancelling the order instead of providing information about the status of the order. Your response adds additional confirmation besides the fact that they couldn't even provide a tracking number since they knew it was a lie and just wanted to keep the order open.My credit card information is my personal information and to have a company go against their policy of processing my cancellation when they knew the item had not been processed or even shipped yet on early during the day on 6/and then ship and bill me a day later on 6/is disturbing and uncalled for. On top of the fact that your representative even told me to go ahead and dispute the charge you were going to do to my card and that it was fine and I could keep the item for free?I would like to know what is being done to prevent this situation from occurring again besides the fact that your representative gave order information AND advised me to go ahead and contact my card company to dispute so I could get the item free fraudulently. Also, the fact that my card was charged at their will without my consent due to the fact that they lied about the order status is uncalled for. No individual's credit card should be charged for an item that was not shipped or packaged that they were in their rights to cancel but your representative did not want to so lied to force the purchase.Instead of reiterating what I have stated I will do which is return an item I had cancelled but was billed and shipped without my consent within a very reasonable time frame after your company failed to deliver on our order agreement, advise me how this is being resolved. This is the point of a complaint, not just to brush it off with a obvious comment and hope it is closed out marked 'resolved'
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company This order had already shipped when we received this complaint I can recall the package to our warehouse Would you like us to do this and then refund you?If you have
additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have already sent it backNow I'm waiting to see if I'm going to receive a replacementI'm still upset I've had to send it back for the second time and that no one can price match the new price on the website.
Regards,
*** ***

Dear ***I was able to process a UPS return label to be sent to your emailPlease print this label and drop the package off at a local UPS store at your earliest convenienceOnce the products arrive we will be able to provide you with a full refund to your PayPal account. We thank you for your patience. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am
here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. You will receive a refund for the shipping charges in the amount of $This amount will be refunded back to the payment method used on the orderPlease allow -
business days for processing If you have additional questions, I am here for you

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The promotional $rewards certificate you are referring to was to be only applied to a guests PowerUp Rewards account if they had purchased the physical copy of the game Gears of
War We can see how this might be not only confusing but frustrating as wellUpon investigation, it was discovered that you had been able to receive help from our Customer Service call center on 1/5/and 25,points had been awarded to you for this issue.We are pleased to see that the situation has been resolved and appreciate your patience. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation the order cancelled for a payment failure on the trade cardI am unsure as to the reason why that is as there was enough funds on the card to process the portion of
the orderI was able to locate the balance on the card and clear off all pending charges on the cardThis would be the reason the card was showing as emptyWe thank you for bringing this error to our attentionIt seems as though the card was stuck in authorization. Please feel free to use your trade credit as you see fitShould you have any issues please don't hesitate to reach out to us. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: While I appreciate the apologize, I find it hard to believe that when searching through my information in the system you were unable to find any information regarding my purchaseEvery customer service personnel that I have talked to (after searching twice) was able to find my funds and stated that I could simply go to the store and get my gameI have attached a screenshot of my statement-stating that the amount of $was paid to Gamestop location that was supposed to have my reservationYou are more than welcome to contact me or my bank regarding this matter*** *** *** *** M-F 9-Central Time *** ***And lastly, yes,I was told quite often by the store that I shouldn't be able to reserve a copy of a game online with it being fully paid off and have it picked up at store and it frustrates me to no end stating each time that it was done, and even that Customer Service was 'compliant' on finding my ordereven though it ends there. Thank you again for your time, and will await your response
Regards,
*** ***

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this account and show in the notes that you were advised to change your password before we would further appease points to an account If you have purchased a new
account we need the new account number to investigate further.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attentionIt appears the pending charge was stuck on your cardNot to worry, I have now cleared this off and you are free to use the card on *** or inside a local GameStop store at your leisure!We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. BECAUSE, THE card I am requesting to be replaced is not the card you reference as ending in ***I already have in my possession the card ending in *** and do not need you to send a replacement card for it, this card has only points on it and is a Basic membership ONCE AGAIN I AM A PRO MEMBER AND HAVE BEEN SINCE SEPT AND HAVE MISPLACED/LOST MY PRO MEMBERSHIP CARD ENDING IN THE LAST TIME I GAVE SOMEONE AT GAMESTOP MY INFORMATION AND HAD POINTS ADDED TO MY CARD WAS WHEN I MADE A PURCHASE WAS ON JAN., 20, AT GAMESTOP IN *** **, INSIDE OF *** *** I EVEN USED MY TRADE CARD ON THIS SAME DATE AGAIN, HERE IS THAT INFORMATION OF THE PRO MEMBERSHIP CARD I NEED REPLACED: STATUS PRO; PRO LIFETIME VALUE $111.95; AVAILABLE POINTS 16,950; POWERUP REWARDS# *** I DO BELIEVE MY CARD WAS SET UP AT THE GAMESTOP IN *** *** ** INSIDE OF THE *** MALL AND SET UP FOR ME AS A GIFT, IF FOR ANY REASON THAT THE INFO I HAVE PROVIDED TO YOU AND THE Revdex.com IS ANY DIFFERENT (SUCH AS EMAIL ADDRESS WHICH COULD BE ***) FROM WHAT YOU HAVE ON RECORDbut, this no reason FOR YOU TO NOT RESOLVE THIS PROBLEM, AND THE INFORMATION CANNOT BE MUCH DIFFERENT BECAUSE I HAVE VERBALLY GIVEN MY INFORMATION TO GAMESTOP CASHIERS AND THEY WERE ABLE TO PULL UP MY NAME AND INFORMATION AND APPLY MY POINTS TO MY ACCOUNTHOWEVER, THEY DID NOT PROVIDE ME WITH A REPLACEMENT PRO MEMBERSHIP CARD FURTHERMORE, THE MAILING ADDRESS SHOULD BE THE SAME I DONT UNDERSTAND WHATS THE BIG PROBLEM WITH GAMESTOP ISSUING CREDIT FOR THE PURCHASE POINTS I HAVE MADE OVER THE PAST YEARS, SO THAT I CAN USE THOSE CREDITS/ POINTS TO MAKE ANOTHER PURCHASE FROM YOUR BUSINESS WITHIN THIS WEEK MY INFORMATION CAN BE VERIFIEDYOU CAN SIMPLY SEND ME IN THE MAIL A CREDIT OR COUPON EQUAL TO THE POINTS I HAVE EARNED SO THAT I CAN USE THEM FOR MY NEXT PURCHASE PLEASE RESOLVE THIS
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this new order was shipped to you on Novemeber and arrived on November I will refund 5% of this order as requested for the inconvenience this issue created.If you
have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***