Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation,the pending charges on the gift cards had not fallen off the cards yetI thank you for bringing this to my attentionI have sucessfully removed the outstanding
authorizations on both gift cards and you are free to use the funds as you wish. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Gamestop Guest Care has contacted me and provided a refund for the amount of the postage. I am satisfied with this outcome.I have attached a JPG image of my post office receipt, in case this will assist any further investigation you may conduct. I have edited the image to obscure my credit card number, but the remainder of the image is unaltered.One possibility: the game which I ordered includes an accessory (a cable). As such, the box is larger and heavier than a typical DVD-sized game box. Perhaps a Gamestop team member did not consider that a larger, heavier package would require additional postage?

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration this has caused you, and for the lack of assistance you've received from us. After reviewing the orders, I was able to replace some
of the items, however due to the inventory being depleted on others, we will have to issue you a refund for the ones we were unable to replaceI have processed a paid for *** Return Label to be sent to your e-mail addressAt your earliest convenience, you are welcome to drop the defective and damaged items off at your local *** Store to have them returned to the warehouseOnce the return shipment is received, a refund will be processed back to your original mode of paymentProvided below is a list of what could not be replaced, marked with 'OOS' (Out of Stock) and what could be replaced along with the replacement order number. UNABLE TO REPLACE: Driver: Parallel Lines - Wii (917074) OOS; REFUNDWarriors Orochi - Xbox (952169) OOS; REFUNDGuitar Hero On Tour: Modern Hits - Nintendo DS (920007) OOS; REFUND King of Fighters '- PS(114409) OOS; REFUNDStrikers - PS(114603) OOS; REFUNDBlood Drive - Xbox (952697) OOS; REFUNDRacing Gears Advance - GBA (122855) OOS; REFUNDStar Wars Jedi Knight II: Jedi Outcast - Xbox (123350) OOS; REFUNDThe Pinball of the Dead - GBA (123263) OOS; REFUNDABLE TO REPLACE: Hydro Thunder - Dreamcast (947014)Kinect Rush: A Disney-Pixar Adventure (952978)Dragonball Z for Kinect (953062)F- PS(105696)Power Rangers Super Samurai - Xbox (953097)Akiba's Trip: Undead & Undressed - PS(102523)Armored Core: Verdict Day - PS(930953)REPLACED UNDER ORDER #121872078*** Overnight Delivery has been provided on this replacement order, and this replacement order will not be an additional expense to youTracking information will be sent to your e-mail address once *** Picks the item up from our facility, and you can expect these items to be delivered by Friday, 12/If it has been past the provided time frame and you still have not seen the items delivered, please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the refund
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate your understanding and respect for your customers concernsYou've transformed a very negative experience into a positive one
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm wanting to make sure I fully understand your issue- this $GameStop gift card was issued to you via Amazon, correct? If so, we are unable to view Amazon orders that have been placed,
as we do not have access or visibility to their ordering systemOrder numbers that are produced by GameStop typically begin with '418', '918', '518' or '818', The gift card number that you had provided within your complaint does not correlate with the gift card numbers that we issue as they typically begin with *** or '***'Do you by chance have any alternate numbers? Please do not hesitate to let me know so that I can continue assisting you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show it was cancelled by our Order Verification server, but the next ordered on 10/29/shipped on the same day The gift cards from the first order
still have their remaining balances.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The local store allowed me to exchange for a different game.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because: Still one issue. *** ** thanks for taking the time to speak with me yesterdayI now see that my credit card is in the process of being charged and that is good to know that the order is finally going throughThere is a new issueThe issue is that there is a digitial download included with tis orderIt requires me to access my online GameStop account order downloadAs I explained to you on the phone, this order is not linked to my accountIn addition, I cannot lookup the order using the other two options (email address and order number; email address and credit card information)It is not listed hereI will have to know how to obtain this part of the orderAnd thanks for letting me know that the expectation is for this order to be delivered by Friday. Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Your refund request has been processedYour refund in the amount of $will be issued to the payment method used on your order. Please allow - business days for
receipt. If you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please allow the explanation of PRP pricing; the price of a PRP is usually 10% of the item's worth The Headset that seems to be defective was $and the PRP that you purchased was $ The price of the system that was also purchased on this order was a little over $so the PRP is for the system. Also, we only currently offer PRP warranties for systems on our website at this time.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
GameStop has indicated there is no holds on my accountI have provided addressesMy billing address and shipping address in the original complaintGameStop Indicated to try and place the order againEvery time I place a new order I always receive an email indicating my order is being verifiedThen after a few hours I receive an email that my order has been cancelledTheir response to try to order again does not solve the issue and we need to escalate this issue to a higher levelThe inconvience of driving to store to place orders is time consuming and not proper business standard when I choose to order online but cannot because their system keeps canceling my orders which only happen for online orders placed. This issue needs to be looked into further and fixed properly.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your second order Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you
*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, AustinOn behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and inconvenience we have caused you from these ordersPlease know that it was never in our intentions to put you in this position. It
appears that our ordering system has been experiencing several difficulties redeeming the balance off of this Think Geek gift card you were attempting to use on the orderWith that in mind, I have processed a $order for the three games you were interested in purchasing, and have manually debited the funds from the gift cardThis order can be referenced under order *** Overnight delivery has been provided on this order, so you can expect to see this arrive by Friday, 1/Tracking information will be sent once *** picks the shipment up from our facilityI would like to advise that if it's been past the provided date and you still have not seen your order delivered, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** ** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Please refund the shipping charges, as requestedI did not receive a refund of the shipping chargesI confirmed such with Paypal
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information: Transaction Date: Transaction Information: Store Location: If you have additional questions, I am here for you*** *|Revdex.com
Liaison| GameStop | Service Matters

Hello ***, Thank you for contacting GameStop for assistance with this matterThe information on file for your PowerUp Rewards account is consistent with the information supplied in this Revdex.com submissionIf you have additional questions, I am here
for you.Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeI have contacted Gamestop as well as ***, the woman who sent me this letter, and am getting the run around or not being called backThe date I visited the store was the 18th of August, the stores involved were the *** ** store and the *** ** storeMy PowerUp Rewards number is ***I want to be able to trade games in at any locationLike I said the fact that I was lied to in *** and then when I went into *** they already knew the situation of me not being allowed to sell there really worries meIs my license and information just being passed from store to storeLegally I am questioning if that is even okayI never sell at the *** store so the fact they knew me as soon as I walked in without saying anything really worries meI just want to be able to sell games and I also feel like at this point I should be given a gift card or something for all the trouble and the idea that my personal information is being traded from one store to another.
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***