Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that it is now cancelled.  I am unable to make changes to a cancelled order.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I only received 3 of the magazines, not 8 as were promised in their response. Furthermore, the 3 magazines I DID receive were from months that were not even in question from early 2015, not the end of the year as I had an issue with.I would like further details from Gamestop if the magazines will be arriving in multiple shipments and if so to provide tracking numbers for the packages through USPS (as the only 3 I received came via USPS)
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced the missing items from this order and will have them shipped to you overnight.  They should arrive no Later than Tuesday.If you have additional questions, I am here...

for you. [redacted] [redacted] [redacted] [redacted]

I suggest you pull the call that I made using my telephone number. I am more than sure the conversation between GameStop and one of it employees will show this information. Furthermore, I don't like being lied to nor a company not holding their word in regards to a small $20 - 30 dollars that I never asked for but was promised to me due to the bad service. Also, your one sentence to two sentence answers show that your a horrible individual to handle customer relations. I guess GameStop rather lose customers than keep then and if they keep doing what they're doing they're going to lose a lot over the next year.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I got the gift card the manager spoke of, and it arrived! Thank you for doing this! I helped restore my faith in your brand! I will go ahead and still shop and recommend your business to everyone!  Thank you!

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run around, misinformation, and lack of assistance you have received from our Guest Services team and for the frustration it has caused you. Please know that...

it was never in our intentions to put you in this sort of position, and I have taken in the feedback from this experience and have passed it over to the appropriate parties to be reviewed and addressed.After reviewing the order I'm able to show that unfortunately, a replacement was not processed. There were multiple attempts to do so by our representatives, however the item was completely out of stock which prevented them from carrying out their promise to replace the item for you. Why this was not disclosed to you, I am unsure and I cannot apologize enough for that. I have personally processed a new order for the God of War Saga for PlayStation 3 under order [redacted]. This is no additional expense to you, and Overnight delivery has been provided. This is a title that has a collection of games within the God of War series, including God of War III. You can find more information on this product at: [redacted]Due to the holiday, this item may not begin processing until Tuesday, 12/26 however we can expect delivery for Friday, 12/29. Tracking information will be e-mailed to you once UPS picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not received your shipment, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. These items are no longer available and out of stock. If you would like, you can place an order for preowned Wii games and complete the order. One you do this, please let me know. I would like to discount the order for you to help you get the sale that you missed out on twice. If you would please respond the moment you place this order I will manually discount the order to apply the buy two get one free promotion.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As this transaction has now been disputed with your card we are unable to assist you further in this issue.  Please note that all Online Order transactions are subject to verification and DLC orders can take up to 24 hours to process.  Your code was available within this time frame.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]