Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. If you would please include the location of the store at which the issue occured, we would like to investigate this further for youYou may respond by rejecting this
resolution. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration we've caused youPlease know that it was never in our intentions to put you in this positionUnfortunately, we did not receive a back
up supply of this bonus code from the vendors, and we are not able to replace digital content due to system processing errorsWith that in mind, I have processed a full refund of the order ($90.15), so that you can re-purchase the virtual currency needed for this orderDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have yet to see this balance post, then to please let me know at your earliest convenience so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because it did not provide any sort of resolutionIn order to be satisfied with the complaint, I would need to be provided the item I was promised on your website, at the price I was quotedYou can accomplish by either pulling one out of inventory as nonsellible by coorindating with your warehouse, or calling a local store to make sure they hold a unit.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the amount of items you are ordering will need to be directed through the proper channelsPlease place your orders through our bulk order programThis will be the
reason why our asset protection team canceled your orders.If you are interested in placing orders for multiple copies of the same item, please send an email to *** otherwise, your orders may continue to be canceled. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear ***As per our records, the refund has gone through on our endAt this time you will need to speak with your financial institution in order to investigate where the refund isPlease provide them the two reference number stated previously and the date of which the refund took place. With this information, they will be able to look further into this issue for youSince the refund has gone through on our end this will need to be the next step. We do show the refund was processed to a MasterCard ending ***, This should help lead to which account was refunded. If you have additional questions, I am here for you.*** *** *** *** ***

Dear *** It appears as though the wrong pin number was enter in mistakenlyI resubmitted the trade card you entered in hopes of pushing the order throughShould it fail please feel free to cancel and place your order again. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to refund gift cards that are purchased from a third party You will need to contact Amazon to resolve this issue.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***Please take your entire order and your packing slip in store and let them know you would like a refund for these productsYou will need your I.Dand your original credit cardShould they store have any issues and concerns, please allow them to reach out to their store dedicated hotline for assistance. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** We truly apologize for the inconvenienceA refund in the amount of $has been issued to the payment method used on your orderPlease allow - business days for processingIf you have additional questions, I am here for you*** *** *** *** *** *** * *** * *** ***

Complaint: ***
The games were Super Mario 3D World, Adventure Time: Explore the Dungeon Because I DON'T KNOW, and LEGO Marvel Super Heroes, all for the Wii U,
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I received a factory sealed replacement for one of the two games that were mentioned in my complaint ( Akibas Trip ) I didn't receive a replacement for Lost Dimension even though I mentioned in the complaint and original email(s) to Gamestop that it wasn't sealed and had marks on the case ( from the complaint "I purchased two games that were supposed to be new from Gamestop.com yet the items I received weren't factory sealed and had marks on the cases." ) I'm hoping a factory sealed copy of Lost Dimension will be sent as soon as possibleI've already printed the return shipping label provided by Gamestop and will send the store display / opened games back as soon as I hear back from them about the second game/replacement
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The nature of opening a product and affixing stickers to it, that don't come off easily is immediately depreciating the value of these gamesThey are no longer new but "like new" or as many stores refer to this as "open box"I shop at many other retailers such as Target, Walmart and Best Buy and they've all determined hsell and display new content without "gutting" it.Your advertising does not suggest I have to accept a "gutted" copy of a game when it's advertised as newMind you, this is also counter to the way GameStop differentiates trade-ins where an unsealed game is defined as usedI reject your response as GameStop's definition of new is inconsistent even compared to its own used game policy.Your response also did not address how we will arrange to receive the two sealed copies of the games noted at $each, as advertised in your Lowell, MA location
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Most of the duplicate orders you're seeing are due to the fact that I was informed to replace a cancelled order with different credit cards by customer serviceI appreciate your help in this matter!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413294, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason for this rejection is that the respondent misrepresented informationThe "RECEIPT" still in my possession does not in fact say you have days to return the item for full refund as I have read, reread and reread again just before I submitted this claimHowever the receipt(from a later date purchase of a video game Star Wars Battlefront) that only covers the purchase of the video game does have a return by certain date posted on it but the receipt that the PSgame console was sold on does not in fact in any way shape or form mention a return by policy on it otherwise I would have met that criteria when it would have been dueThe item has not been out of the package or used at allIf I need to take a picture of the receipt and email it as an attachment(s) to show proof of the lack of date to return by I very well canThis is my reason for rejection of the offer by GameStopAgain just another reminder, irregardless of the month window, GameStop will sell this same systemIt's not like it is a PSor PSwhich are currently outdated in terms of sellingIt is a PSand there is not a newer system to sell than the PSBut all of that is a moot point because as I specified just above there isn't any such date to return by on the receipt I have for the sale of the PSgame console and will be more than happy to take photos and send as attachments for proof if necessary or your clerk at the *** ** store here in Columbia SC can verify to the GameStop HQ in my presence that there isn't any date on the receipt.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I already got it taken care of but I still deserve some other kind of compensation for all the trouble
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to find your rebate tracking number and have now sent your information forward for further investigationWe are unsure as to the reason why you have not received your rebate yet
since the rebate offer was through a third party and normally needs to be handled through themHowever, I will be getting to the bottom of this and should be able to reach out to you within 2-business daysIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I am out over $I have spoken to my bank about the holdsThey verified that holds are IMMEDIATELY removed on their end if the company initiated removal - if not they remain for days and then fall off if no other action is taken to charge for the itemsThey confirmed that gamestop DID NOT initiate removal of the holdI have also filed a complaint with CFPB as this to me is credit card fraud - having several holds on my bank account simultaneeously for an item that per gamestops receipt "would ship in business day" - this is now to the point where these holds are preventing me from purchasing simple items like groceries this week and causing a ridiculous amount of undue stressI only consented to ONE purchase of $on my bank account, not multiple charges for double the moneyI am not rich, I canoot wait a week or two for you to decide to give me my money that you STOLEThis is horrible business and bad customer service, Km also going to contact my local new investigative media as well as share my experience on social media - as gamestop takes lightly double charging its customers and not sending productsYou are a corporation, obviously these charges are small and meaningless to you - they are not to me
Regards,
*** ***