Gamestop, Inc.

Complaint: ***
I am rejecting this response because: not accepting nor rejecting; only just replying to GameStop's response to my initial compliant. At this point, Please either cancel or refund this orderI went to a GameStop store on 10/1/to buy a physical copy of the game for my sonStill disappointed and fear that I will be double charged.... My Account/Contact Info : *** *** *** * *** ***

***Thank you for your time, and your willingness to help resolve this issue. The $gift card would certainly be much appreciated. If you could, please send the digital version to my current e-mail address, which is as follows: ***With regard to the problem with the PowerUp Rewards Elite Pro 20% discount not automatically applying to used items on the GameStop website, could you please ask the appropriate party to rectify this apparent glitch? On my end, I can confirm that it is not due to the inability of the 20% discount to "stack" with the sale prices of the items I purchased. This is because the discount was fully applied to other "for $10" items I purchased in physical GameStop locations. Again, thank you for your assistance. I appreciate you reaching out to me.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The promised credits were applied to my credit cardI thank GameStop for keeping their word, and honoring their promiseI look forward to continued business in the future
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however at this time we are unable to issue a refund or replacement for this order, as GameStop is not responsible for any lost or stolen product. We recommend
opening up a claim with UPS, and filing a fraud claim with your financial institution to dispute the charges for this orderIf your financial institution needs any information regarding this order, GameStop will be more than happy to provide them with any necessary documentation.Records show that we've received several reports of there being issues having orders delivered to the listed shipping addressFor any future orders that you may place with GameStop, we recommend visiting your local GameStop store and having a representative place the order for you, and having the product delivered to their store location to prevent this from recurring. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Thank youI appreciate it, I contacted the store in general before contacting the Revdex.comThey did not resolve my issue.I hope that with your help they will
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This is in response to the business' response. ***,There wasn't any transaction information because no transaction took placeThe three store locations I dealt with are belowI will detail my interaction under each store's address*** *** *** **
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This was my first attemptI went to the store, was ready to do a trade in and the associate said the max I could receive was $cash or $creditI showed him a printout of the website that should Cash value was $and Credit value was $He explained that I was being charged a refurbished fee and that the policy was that all systems traded in were to be considered "defective" and hence why the refurbish fee was being assessedHe continued to explain that this was just a fee that Gamestop pays, and I reasoned that it was I, the customer who was paying for it since it was being directly reduced from the advertised valueAt no point did the associate attempt to connect the system to see that it was in fact in perfectly working condition, and had no major scratches, dents, etc in it's physical appearance to warrnat any refurb feeI proceeded to decline trading the system, as $was a rather significant value to be reducing the value versus what Gamestop's own website was prominently advertising.*** *** ***
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At this location, I did not encounter any issue related to the complaint, as they explained that they were having store issues with the system that accepts Xbox One Trade ins and I would have to try another store, so I left.** *** ***
*** ** ***I tried this location the next dayAssociate scanned system and gave me the $cash/$credit valueAt this point I simply inquired if I was being assessed a refurb fee, and the associate confirmed that I wasAgain, the associate never attempted to connect system to confirm whether or not a refurb fee should be assessed at allThe system was in working condition and had no major physical alterations or damage that would justify a refurb fee.At this point I realized that no matter which Gamestop I went to, they were all going to assess the feeI attempted to call customer service and oddly enough, finding a number on the website is rather difficultThere is only an option to contact by email, which I did indeed try and am yet to receive a replyAs you might imagine, communicating this issue via email is not ideal since the value of an item can change overnight at which point potentially nullifying the issue entirely.I am a Best Buy gamer's club unlocked member and receive 20% off all new gamesI get points for all games bought and all items traded in that I earn reward certificates for that I find rather usefulHowever, in deciding to trade in my Xbox, I did find that Gamestop was offering $more then Best Buy was, and I wanted the most value for my systemHence why I chose Gamestop for the trade inAlthough I do not get any discounts on games, the extra $was still more valuable then trading to Best Buy and having the 20% discount.Considering time = money, I decided I would not continue trying different Gamestop stores when the result would be the sameRather then keep the system and allow it to devalue overtime, I begrudgingly decided I might as well trade to Best Buy since I get my discount AND I wasn't going to get more for the system anywhere else once Gamestop decided to assess a fee that is advertised nowhere on the site.Again, I can accept that taxes and nominal fees might be levied on the final value, but $fee for a trade in originally valued at a clearly advertised price by the website is no small, nominal feeIt seems rather well known by the company and it's associates that this fee is standard operating procedure, and as such customers should be made well aware of such a feeIf I had any clue about this fee, I would not have spent all that time going to Gamestops, waiting in line only to be told the same thingAdvertising a certain price on a website, only to tell customers that they need to accept a significant fee that reduces the advertised price is deceptive and rather similar to a bait and switch scheme. At this point I do not see myself attempting to be a Gamestop customer when Best Buy is clearly offering superior benefits and valueI do not anticipate a resolution to my issue since I've already traded in the system to Best Buy since Gamestop associates insisted I accept this fee without them attempting to test my systemI do however strongly hope that Gamestop will be more upfront and honest with its customers about fees that can SIGNIFICANTLY alter the value of an item on their websiteAs it stands, the advertising on the website is deceptive in that once people make the trip to a store, they will only then be made aware of such feesThank you for listening
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.Records show that we were able to process the refund back to your *** account on 1/12/The refund was successfully submitted and received by *** under Transaction
ID# *** Typically, refunds can take anywhere between 3-business days to process and post into the account, however it varies on the financial institutionWe ultimately recommend contacting *** with this information to determine the status of the refund, and if *** needs any additional information from GameStop pertaining to the refund that was processed, we will be more than happy to provide them with that information and provide any further assistance they may need. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your points were redeemed for a $off in store couponThis was not done by us and we have started a full investigation into who logged into your account and took
those pointsRest assured that this was not a member of our GameStop teamWe can definitely refund those 15,pointsFirst you will need to log into your account and update your login email to ensure someone won’t access that account againThis will add another measure of security to prevent someone from hacking into your account againOnce you are able to do this please respond by rejecting this resolution and inform me so I can add those points back! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

I was told that he was going to contact the regional that I talked to about how the manager acted but she wasn't free againSo he asked me to wait intell he contacted another regional about this then he said I should get a call or email back from them about that. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Good Afternoon ***,Thank you for your response I show that this card (***) has a Working Balance of If you continue to have issues with this card we will need to replace the card You can take it to a store where the employee can call out customer care line to have the funds transferred.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: There still is no actual reason for the long suspension of trade in privledges. Gamestop is made from trade ins and trade ups and we as consumers are already being given small percentages of what the worth is on games that we just even recently purchased. There was no "suspicious" trades yet I am still suspended from using the store aside from purchase and like I am saying gamestop is made by being able to trade games, accessories and electronics in. I was not told there was suspicious activity on my account I was told the company thinks I'm STEALING so they blocked me from using the trade in service. If I can not trade in and be told I am a thief why would I ever want to make a full purchase from that same company?? Obsurd to say the least and disappointed by the response from the Revdex.com liason. I was not given contact information or a time frame in which I will be provided more information or updated status on what is going to be done. Ridiculous.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and disappointment this has caused youPlease know that it was never in our intentions to put you in this position. While we offer sales and
promotions to our guest in order to help them find the best deals on shopping, all sales are while supplies last and do not guarantee a specific amount of quantity for our stores and online warehouseGiven the nature of this promotion, the demand for these items were much higher causing the remaining inventory supplied by the vendor to be depleted within a short period of time. Because you didn't have an opportunity to take advantage of this promotion, I have processed a $GameStop Gift Certificate under order #*** so that you can save on your next purchase with GameStopYou should expect this arrive in your e-mail inbox within hoursplease let me know if it's been past the provided time frame and you still have not seen it, so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **
*** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have gone over this order and show that it was placed with a Visa card only The card was declined and that was why we cancelled the order Your card was never charge and we have no GameStop gift card on this order.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company The full refund has been issued to your account Please allow three to five business days for these funds to show in your account.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I will call you this morning with instructions to get a physical gift card from a Store.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to push this case to our banking department and they saw that the refund came back to usTo correct these issues for you, a cash refund will be waiting for you at the
store where the transaction took placeThey should be able to reach out to you via telephone shortly to ensure you get the assistance neededPlease bring your ID to this location to verify your identity to receive the refund You will need to sign and date a document that states you receive4d your refund finally when the funds are handed over We thank you for bringing this to our attention and appreciate your continued patienceIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Gamestop is continuing to refuse to acknowledge its bogus behavior in response to my complaint They have refused to respond to my requests throughout, even though my cancellation request was made because they changed the delivery dates stated on my original order I have copies of emails sent by Gamestop showing their refusal to deal with me in a businesslike manner Please note -- I ordered a game from Gamestop on Novas their email said "Allow business days for processing and then 5-business days for shipping That meant the purchase would arrive around Dec.13, I agreed to the purchase under those terms The next day, I received an email, of which I have the copy, stating that the game would be shipped out Decand would arrive 5-business days after that I immediately emailed and phoned Gamestop that these revised dates would not work for me and please cancell the order The only response I received were more emails telling me to have a nice day Gamestop gave me erroneous information throughout and are now continuing to say that everything is fine I asked for cancellation of my original order when they changed the delivery dates by a week, I do not want the game that I cancelled and all Gamestop has to say about the matter is that the game has been delivered and they are there for me, which has not been the case throughout They have misrepresented their dealings with me and now continue to ignore any responsibility in the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Merchant have requested I contact my credit card providerHowever, I have already contacted my credit card provider (MasterCard Australia) and they directed me to speak to the merchantThe letter from MasterCard is below: "Thank you for your inquiry. Unfortunately we are not able to investigate the transaction on your behalf.The rules and regulations set down by MasterCard strictly govern the circumstances under which transactions can be returned to merchant banks and refunds processed to cardholder accounts. These rules and regulations also allocate strict time frames within which to resolve these disputes.As a number of months have elapsed since the transaction was debited to your account, the time frames have expired and we are not permitted to approach the merchant for a refund on your behalf. We recommend that you contact the merchant directly. If this action does not prove successful you may wish to pursue other options available to you such as contacting the Department of Fair Trading.As we are not permitted to take any further action on your behalf we have closed your inquiry.Should you require any further assistance, please do not hesitate to contact us on *** *** ***."I would like the merchant to:AInvestigate the matterBDetermine that they did process a credit card that was not mine and did not have my signature. CIf they did process a credit card without my signature, please issue a refund.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date purchased:Transaction Information:If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Gift Card Number:Transaction Information:If you have additional questions, I am here for you. *** * *** *** ***
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