Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that we emailed this gift card on October 28, since you say that you have not received this gift card I will send a replacement email to your listed email address.If you have
additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have not stated what the resolution will bei am just send the company what they have asked for, which is the proper information
Regards,
*** ***

Dear *** I was able to locate all of the transactions leading to all of the reservations made for Injustice and Crash BandicootIn total, there were transactions done for a GameStop employee involving reservations and cancellationsI was able to discover the very first transaction for Injustice was June of and then through a series of reserves/cancellations, Injustice Versus Collection was reserved 5/5/and then picked up 5/19/17, after the 5/launch date I have submitted a “Store Issue” form on your behalf pertaining to the raffle conducted at the reservation pick up store, number This will notify the district leader for further investigation I am not able to 100% guarantee the keychain but will research further to see if one can be obtained and mailed to youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because I doubt that the District Manager will be able to get my money backI would spend more time having to explain myself again which will take more time for me to get my money back. Essentially you are telling me to wait up to days to speak to the DM, and then after try to reach a resolution in hopes of me getting my money back that was taken because of mistakes made by your employees or is it simply advertising?This isnt rightI am just looking to get this resolved and be done with itIt's not my dishonesty that had me pay $that I shouldnt have
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with my agent that I requested reach our to you I show that he was able to place a new order for the Ike Amiibo for you as well as refund your $Vitual Gift Card.If
you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have contacted the Accounting Department here in our Corporate Office All charges were refunded and we do not have any further authorization numbers for this issue We can only assure you that we have processed the refunds.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though your order did not flow through on our endThere was a small error that day where digital code orders wouldn't processI do, however, see where we
authorized your form of payment for $these usually fall off within 3-business days, depending on your financial institution. If the authorization is still on your account, we will send a notice to them to allow that authorization to fall away.That being said, I do not have access to your other form of paymentWould you be able to provide the Trade/gift card number (not the pin) so I may see if the pending charge is on that to clear it off?Please allow a few business days for the pending charge to fall away from your account. If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, ***I'm truly sorry for my error; When I went to view your order yesterday, our ordering system was reflecting the shipping method selected as *** Ground, and not 2-DayI'm not too sure if this was system glitch from previous orders I was viewing that day or if it failed to update in our system properly. While the only notes that I'm showing on this order that mention a refund are for shipping costs, because of your overall experience, and for my own mistake, I have no qualms on issuing you a full refund for your orderI have processed this balance to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balancePlease let me know at your earliest convenience if it has been past business days and you still have not seen the refund post, so that I may continue assisting you. If you have any additional question or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, David On behalf of GameStop, we apologize for this poor experience in association with our company. If you've turned off all push notification settings within the GameStop Mobile App on your device, but continue to receive those notifications, we recommend turning off
notifications for the GameStop Mobile App entirelyThis can be done through the system settings of your device, usually found under your 'Notifications' option. If you continue to experience this issue, we recommend uninstalling and reinstalling the app on your device and re-selecting your push notification preferences. If you have any additional questions or concerns, please feel free to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to honor the price of the item you wish to purchase The item was listed under the wrong item sku which was why the item showed up $under price.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the item does not appear to have any movement on the tracking number associated with itI have sent this information to the location that the item was to be shipped from
in order to investigate why it was marked as shipped but never leftI have now created a replacement on overnight shipping to be sent your wayIf you would please allow one business day for processing and one business day for shipping, it should arrive shortlyWe thank you for bringing this to our attention as this is unacceptable and should have been resolved immediately. We thank you for your patience. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, too soon to tell if made good on what they say
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint* ***
I am rejecting this response because the problem has not been rectifiedYou mentioned that it would take about business day and I have waited threeI look forward to hearing from you regarding my refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this package is out for delivery today I will send you a $gift for the inconvenience this late package caused.If you have additional questions, I am here for
you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my disputeI would like this issue to be fixed, a phone call will not fix thisThe xbox needs to be wiped clean
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me assuming that my card is refunded in the 7-day time period specified
Regards,
*** ***