Gamestop, Inc.

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that we emailed this gift card on October 28, since you say that you have not received this gift card I will send a replacement email to your listed email address.If you have
additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with my agent that I requested reach our to you I show that he was able to place a new order for the Ike Amiibo for you as well as refund your $Vitual Gift Card.If
you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** I was able to locate all of the transactions leading to all of the reservations made for Injustice and Crash BandicootIn total, there were transactions done for a GameStop employee involving reservations and cancellationsI was able to discover the very first transaction for Injustice was June of and then through a series of reserves/cancellations, Injustice Versus Collection was reserved 5/5/and then picked up 5/19/17, after the 5/launch date I have submitted a “Store Issue” form on your behalf pertaining to the raffle conducted at the reservation pick up store, number This will notify the district leader for further investigation I am not able to 100% guarantee the keychain but will research further to see if one can be obtained and mailed to youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have contacted the Accounting Department here in our Corporate Office All charges were refunded and we do not have any further authorization numbers for this issue We can only assure you that we have processed the refunds.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have not stated what the resolution will bei am just send the company what they have asked for, which is the proper information
Regards,
*** ***

Complaint: ***
I am rejecting this response because I doubt that the District Manager will be able to get my money backI would spend more time having to explain myself again which will take more time for me to get my money back. Essentially you are telling me to wait up to days to speak to the DM, and then after try to reach a resolution in hopes of me getting my money back that was taken because of mistakes made by your employees or is it simply advertising?This isnt rightI am just looking to get this resolved and be done with itIt's not my dishonesty that had me pay $that I shouldnt have
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the item does not appear to have any movement on the tracking number associated with itI have sent this information to the location that the item was to be shipped from
in order to investigate why it was marked as shipped but never leftI have now created a replacement on overnight shipping to be sent your wayIf you would please allow one business day for processing and one business day for shipping, it should arrive shortlyWe thank you for bringing this to our attention as this is unacceptable and should have been resolved immediately. We thank you for your patience. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to get that information to get a final resolution to your caseWe DO NOT accept info over the internet, however, If you would please reach out to our corporate office we may be able to collect the info from you and apply it to the order.please reach out to *** dial to speak to an operator to get transferred to my department, Guest Care Escalations.If you have additional questions, I am here for you.*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, too soon to tell if made good on what they say
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** Thank you for providing the packing slip informationI was able to see that you were charged shipping through GameStopI am unsure as to the reason why the postal service would require more paymentTo further investigate this for you, would you be able to provide the receipt from the post office in where they required more payment? We would very much like to address this for you, if you would please reply at your earliest convenienceThank you for your continued patience*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because:Gamestop states that my account was canceled due to misuseWhat misuse is that? Is it adding point to my account? I earned those points through legitimate sources, including shopping at Gamestop and survey website esurveyThe points were readded to my account by a Gamestop representative when the account was accidentally canceled on Gamestop's end, for which I was very thankful forI used it several times since this event up until I was prevented from logging inNothing I have done was misuse other than trusting Gamestop.As for the account being cancelled, why do I continuously receive e-mails mentioning how many points I have on my account? If my account was cancelled by Gamestop so long ago, why do e-mails reminding me to use such and such number of points state otherwise? This response feels like yet another brush off from a company I trusted for many year.I shall not create a new account when I already have one with points I full-well earned properlyMy use of Gamestop's stores provided those points to meMy regular re-subscription to Gamestop's program earned those pointsMy love of Gamestop helped those points continue to grow as my store card has been regularly taped back together from constant use on my keys.On October 4, I received a correction e-mail stating my account had not been cancelledThis very e-mail confirms that the response to my complain is incorrectI have attached a snapshot of this e-mail.All I ask for is an apology in the form of my account and points.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to honor the price of the item you wish to purchase The item was listed under the wrong item sku which was why the item showed up $under price.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my disputeI would like this issue to be fixed, a phone call will not fix thisThe xbox needs to be wiped clean
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Complaint: ***
I am rejecting this response because:they have not resolved the dispute They are asking for information:*** *** *** *** *** ** ***phone # *** receipt has date 5/18/time 5:***purchased injustice game, Pokémon cardas, earbuds, Xbox live mo
Regards,
*** ***

Complaint* ***
I am rejecting this response because the problem has not been rectifiedYou mentioned that it would take about business day and I have waited threeI look forward to hearing from you regarding my refund.
Regards,
*** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about the trouble you experienced with your purchaseI have processed a paid for *** Return Label to be e-mailed to you, which you can use to return the defective game
back to our warehouseI have also processed a full refund on your order to go back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balance back to youI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters