Gamestop, Inc.

Good morning[redacted]I'm sorry to hear that you feel this way. We will be more than willing to discuss these matters further via the FTC Complaint should it be brought to our attention. Return policy for our sealed copies still apply to 'gut' copies of the game, because as I've stated previously, both are still new as neither have been used. It is our full responsibility to advise our guest that they are being sold the 'gut' copy and ask if they are comfortable with the purchase. If they aren't, then we have alternative methods such as ordering a sealed copy from our warehouse, or redirecting them to a neighboring location that has a sealed copy available. By no means are any of our guests obligated to make these purchase, nor is it in our intentions to 'lie' to our guests about the products they are purchasing from us- I apologize that that is the impression you've received from us. If our store(s) are failing to make our guests aware of this, then feedback such as what you've provided allows us to address that to prevent these instances from recurring. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.  [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with our District Manager and that this issue is resolved.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

my account is number [redacted] and I'm missing between 6800 and 7000 points Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received any sort of appeasement and I did not receive my items. Instead this company has ignored my emails and have spoken to me very poorly and I think it's cause when I called in the noticed I have an accent and I believe this is a discrimination against me. I do not have the items I have purchased at this store and I feel completely ripped off 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the orders in question were not processing due to payment failures. These failures were a result of the program trying to process the trade cards but the wrong 4 digit...

pin number was entered in incorrectly. This would be the reason why both orders failed. Luckily, I have now cancelled the second order and created a new order on your behalf. This will correct the errors that you have been coming across in order for you to finally have your downloadable game! We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked at this order and show that it was cancelled and you were refunded to a gift card in store.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a charge dispute was filed the same day through PayPal that the gift card was ordered. We received a notice from PayPal for a charge back....

Therefore, you were refunded through your PayPal account already and this is the reason why you did not receive the funds on the gift card. You have received the funds back to your PayPal account and we will not be able to refund you a second time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted]I'm sorry to hear you feel this way. Unfortunately, we are unable to remove or delete online account information, as it acts as a history for orders that have been placed, which we do not have a way of deleting history. We are able to suspend or cancel GameStop PowerUp Rewards Membership accounts, however that information is not deleted or removed from the system either for the same reason as [redacted] Guest accounts. I am also unable to make any modifications to this account, for security purposes. I have been coordinating with representatives in our IT department since you've made me aware of this issue to determine if there's any way these e-mails can be at least blocked. Are you receiving these notifications to the e-mail you provided in this complaint, or is there another one? Please let me know at your earliest convenience.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],Upon investigation, we show the refund of $158.89 was emailed to you and was used by you with your PowerUp Rewards membership on 10/24/16. We will not be providing you with an additional refund and will consider this case closed. You have now received the full refund.Thank you.[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I do show that you returned the two items, but they were not the ones that were used with the two coupons your have described.  Please provide the transaction details for the return of the defective items described in my previous response.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Gift Card Numbers:If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] That's what should have happened in the first place when I placed my order, especially when I called back immediately after seeing the charge made on the credit card and was reassured by your customer service agent that the gift card was in fact going to be charged the $50 and the remainder on the credit card. So after 2+ hours going through that hassle of making sure everything was correctly charged on YOUR companies end, I as you know find out a month later on my credit card statement that your customer service agent had lied the 2nd time I had called back to verify everything was charged correctly. So 3rd time calling, I was/ am no longer happy with just a simple fix of the situation of which that SHOULD have happened the first 2 times of calling. I'm not satisfied with your offer of trying to fix the situation seeing as how that should have been done by the first time, or the second time, so now I just want a simple reimbursement and that be that. If not, I will never purchase anything through this company.

Dear [redacted], Unfortunately we cannot discuss information pertaining to other customers. The items that you attempted to purchase were against the terms of the promotion. The Buy 2 Get 1 Free promo were for 3 different Pre-Owned items.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Game Stop has responded asking questions already within the complaint. Store - [redacted]Date Purchased - [redacted]Date of attempting to return and had the issues outline in complaint - [redacted]Name of Manager I dealt with - [redacted]
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As a retailer, we are at the mercy of the manufacturer for when a product releases. POP! figures unfortunately, do not have a hard street date. An estimated time of arrival is what we...

receive from the manufacturer. For this reason we are subject to delayed release dates set in place by [redacted] Since these are in store transactions, the issue you were having with the games will need to be addressed in store. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly to resolve the new games you received that were not factory sealed. We will be researching the concerns you had with product being shipped to the wrong store. However, should you require a refund for your reservations, please return to the store at which you first placed the pre-order to cancel them and collect your funds.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
If a refund can not be issued directly back to my account why was I informed TWICE via customer service that Gamestop as doing so and forced to wait 2 weeks for a solution that apparently can only be resolved by my waiting an additional 2 weeks then taking up even more of my time driving back to a store so they can put the money back in my account. What part of that sounds like a legitimate reimbursement or respect of the time and energy I have wasted into getting MY money back when your company FAILED to deliver your product?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Since the time frame has since expired for when the rebate should have been handled, a decision was made to send you a digital gift card in the amount of $20 dollars. We will not be able to process a visa gift card because the rebate was through a third party company. Please accept this gift card as an apology for the hassle you have gone through. The Digital Gift Card will be emailed to you within 3 business days and you will be able to use this at any GameStop location or on our website, [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters