Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
My reason for rejecting this proposal is that because of the error made by gamestop I missed out on a savings of over $100. If they want to try and make it up to me they are going to have to do better than $20 off.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  As you have stated that this is a Fraudulent Transaction we can only advise that you contact your Credit Card about this issue.  All fraudulent activity must be disputed via your...

financial institution.If you have additional questions, I am here for you. [redacted]

Complaint[redacted]
I am rejecting this response because:The gamestop I visited was at [redacted]They told me they aren't sure they can cash e gift card or not.  They called the regional HQ, but no one was there, so they left a message.  I came back about 1 hour later, and the store employee said that he got a respond from HQ and they can't cash out electronic gift card.
Regards,
[redacted]

[redacted], Thanks for this - that's a great solution, and I would happily accept it. I do feel that this is something your customer service staff need to be made aware of as nobody else (GameStop or [redacted]) has suggested anything remotely like this in the multitude of emails I have exchanged with them. Please let me know if you need any additional details from me, and thank you again for your help. [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted], and find that this resolution is satisfactory to me.
Many thanks to [redacted] for her assistance with this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received full refund. thank you so much for handling this issue quickly.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were issued a refund on 95.61 on Sept 30.  I will issue the rest of your refund today.  Please note that the refund process takes about 3 to 5 business days to...

reflect in your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you spoke with an agent on November 11 and you were able to access the account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The district manager contacted me that this issue is resolved.  I recommend that you speak with him about any further issues with this complaint. If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I am not sure if you're not reading my messages, but this will be my second or third time sending you this message/information that I have written listed below again, which not only includes the order number, the issues, and the dates, but a detailed explanation of the who, what, when and where below. There are several issues that needs to be addressed below. Thank you.Hello,The order number for the item that I didn't get is[redacted] Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition11/4/2015$216.08Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition. Also, the receipt number for the store that was rude and couldn't locate the box for the game I brought among other things is in [redacted]. Is there anyway you can find the original box for the sword art online vita game I brought and replace the item listed above that I never got? Please let me know if anymore information is needed from the receipt.Best,

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is unfortunate that you received an after market controller, however this is what was ordered at the time. Rest assured we would not have switched the product out with a different one...

without first informing you. Nintendo only manufactured an extremely limited amount of this controller. We were at the mercy of the manufacturer for the amount of product we could offer to our guest. We will not be able to provide you with the product you are requesting as Nintendo has not given us a positive yes or no as to whether or not the controller is discontinued. Should you wish to get your money back for the [redacted] controller we would ask you to simply return it in store for an expedited refund process.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have contacted both the store and our IT department about this issue.  The order was closed on the store end which means the order is only showing on your account. This order cannot and will not charge the card the order was placed with.  We are unable to remove an order from your order history, but it will fall off your view within 6 months.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:This order was cancelled by Gamestop a day after they sent the last response. That makes 3 orders cancelled for no reason. The items in the order are also not the same price anymore. Completely unsatisfactory customer support. At this point I am just looking to use my gift cards & trade credit so I can never buy from them again.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the part of this order that has shipped and I am working to cancel the rest of this order.  Please allow three to five business days for these funds to be returned to...

your account.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: The only reason why I rejected the response is to notify that I never picked up the Injustice 2, I actually cancelled the reservation after they stated the jersey was a raffle. Other than that, I thank you for the response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The game code they provided was not for the correct game but I did receive the gift card for the purchased amount and I was able to repurchase the game and I am happy with the outcome.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately the free items that were cancelled were unable to be fulfilled due to the desired products running out of stock. Because of this, I am unable to issue a replacement for...

the cancelled items, however I would be happy to offer a one-time courtesy to you and provide a refund for the $3.18 that was collected off your [redacted]. Depending on your financial institution, it can take them anywhere between 3-10 business days to process the refund. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, please do not hesitate to contact us so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for our failure to get this gift certificate out to you on time. I have processed a replacement gift card to be sent to your e-mail address...

[redacted]) under order [redacted] You can expect this to be sent to your inbox within the next 48 hours. If it's been past the provided time frame, please let me know at your earliest convenience so that I may continue assisting you. If you have additional questions or concenrs, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you so much for letting me know that you didn't see any movement on your order. I show it has shipped but I also do not see any movement with the tracking number from 1/3-1/5. I am unsure why there has been an issue with BOTH orders. I have contacted our warehouse team to ensure the lead order fulfillment associate will process your order for you and ensure there is no mishaps.You have had to go through quite a headache in trying to get your order. Therefore I have issued a refund to your mastercard for the most expensive game on your order. Please expect a $16.04 refund within 7-10 business days. Please expect a NEW tracking number within the next few hours.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, the payment was declined by the financial institution. There was an attempt to collect payment, but the response back was a general decline and no other information was...

provided by the bank. Due to the time of year, unfortunately, our wait times are escalated to prolonged hold times. This can be very frustrating when you have a pressing issue to resolve. If you would like to attempt to place the order again, we will attempt to process the payment. Should the order get declined by the financial insitution again, you will need to address the issue with them.We should be able to process the order properly for you, as long as the financial institution allows payment to go through. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters