Gamestop, Inc.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received when initially placing this order. The shipping selected was 2-Day, which takes 2-3 business days after release to be delivered and does...

not guarantee product on release day. If getting the product on release day is desired, GameStop recommends selecting Overnight, which guarantees release day delivery unless there is a courier service delay or issues processing payment. Regarding the pre-order bonuses offered- those premiums were shipped to our retail locations to be given during release, and were while supply lasts. Unfortunately I am unable to reproduce the hat, as those were extremely limited and the vendor did not provide our department with an additional supply, however, I will be more than happy to mail you the poster and a gift card at the requested amount of $25.00. You can expect to see these items delivered within 7-10 business days. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
The login email address on my old account is [redacted]The login email on my new account is [redacted]The PUR account number is [redacted]Thanks,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]We do apologize for the inconvenience this issue has caused.However this policy is being held by our Loss Prevention Department.  We are unable to force an order over the web to go through.  You are welcome to place an order via a brick and mortar store; a web order can be placed in store to be delivered to your home.This is our company policy that each order is subject to Order Verification via our Loss Prevention Department, their decisions are final.If you have additional questions, we are here for you.  You can respond to this email, or if you prefer to speak to someone directly.

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order was placed for in store pick up, you would need to contact the store to cancel this order.  You will not be charged for this order unless you visit the store on release...

day to pick up the game.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], Our records reflect that you were contacted by the district manager of the store in which your issue has taken place. Your issue has been resolved based on your response and store communication.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  UPS preformed and investigation on this package and was able to provide proof of delivery with a Signature at time of delivery.  We will be unable to refund this order.If you have...

additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: This continues to be an unacceptable situation.  What's most desired is the Switch console itself.  The fact that the $600 bundle remains available on your website is an indication that it is not what your guests want.  It is *not* the best value for your guests.  Bundles typically imply some kind of cost savings.  The $600 bundle in question has all included items at [redacted] (though the exact same [redacted] MicroSD card that is bundled can be had for less than $20 vs the $40 Gamestop is charging).  The only thing this bundle accomplishes is increasing your attach rate of games and accessories that are, in fact, LESS desirable.  That I need to constantly check in with my local Gamestop on the off-chance that they *happen* to be allotted a very limited number of consoles on a first come, first served basis just because I'm unwilling to pony up $600 is unacceptable.  At the very least, you should allow customers to reserve them to be fulfilled in the future the same way you are with the bundle.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Business refuses to investigate or refund as requested. Claims they do not keep financial records beyond 90 days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, as previously stated by the agent who worked on your case, this issue will need to be addressed by UPS as we will not be able to refund you at this time. If you...

have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I attempted to reach out to your via phone about this issue.  Please place an order for these items once again and then reply to this complaint with the new order number.  We will...

process your order immediately.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
There was no clear resolution of the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was contacted by someone local and was allowed to return the item for a refund.  Thank you
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are trying to contact you in regards to this matter.  As your PowerUp card was purchased in store we need you to go back to the store to process your refund.  We are unable to change our policy on purchase gift cards with trade credit.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear[redacted] **On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your PowerUp Rewards trade card had an outstanding pending charge. that authorization has now been cleared off and you are free to use the...

remaining $66.02 in store or online!Wee appreciate your patience and thank you for allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you have experienced issues with your codes, however, downloadable content is nonrefundable. If you had downloaded your initial game (Birthright) to...

your DS, the second code (conquest) is only redeemable when you get to chapter six of birthright. We have no way to delete a download from your personal Nintendo account and the issue pertaining to your DLC code disappearing will need to be addressed with Nintendo’s support team.   If you need your download codes again to attempt to redownload your games. You should be able to locate your codes by going to the following site and enter your email address and order confirmation number. [redacted] To contact Nintendo, you may call [redacted] or visit their help page. [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters