Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the portion of your order was cancelled for being out of stock. This special premium Green Arrow Lego was 'while supplies lasts' and we do not have the inventory...

needed to fulfill your request. We apologize for any frustrations this might have caused you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here is the code of the $20 PlayStation Card.[redacted]1. From the PlayStationNetwork icon on the XMB, select 'PlayStationStore'2. Select the 'Redeem Codes' icon located in the upper...

right of the screen.3. Enter code and click 'Continue'. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: 1[redacted]
I am neither accepting nor rejecting this response because: it requires further clarification. [redacted] from Gamestop, The purchase I am referencing is from November 2017 and the location was located in Carlisle Pennsylvania. The specific item that was recorded on my receipt, but not part of my purchase was sku [redacted] and is not one in which I chose to be charged for.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
This is ridiculous that Gamestop is preventing me from cancelling an item that has not shipped.  On top of that, cancelling later after it arrives requires me spending money on gasoline as well as paying for shipping, which is not free and does not get refunded in the store.  I would like this item cancelled immediately.
Regards,
[redacted]

Dear [redacted] The previous investigation I conducted resulted in a large amount of other orders. I was able to locate the email correspondence you were referring to and confirmed that a $25 refund was promised to you. Research on the gift cards used on order [redacted] verified the following:Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $12.08 These gift cards are what remains after being used entirely on the order. An additional amount will be added the the left over gift card to add up to the $25 promised. We cannot send a corporate check for the low amount. Instead, you may use you already existing gift card [redacted]        We Thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, J[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for our error and the frustration it has caused you- I assure you it was never in our intentions to cause this and I greatly appreciate your feedback as this...

makes room for improvement. I have been personally working with our premium and promotion teams since this complaint was submitted to me to find more information on this offer and track down an additional card for you. I was unfortunately informed this morning that the additional supply that we did have available for this offer has since been depleted (I am unsure of how many additional cards were allocated to us by the vendor), and that because of this the promotion has since then been removed from the website for the time being. I am unsure on if we will be receiving more of these cards on hand, or if this promotion has been suspended indefinitely. Because I am unable to supply the promotional Transformers card, and we failed to honor this promotion in the first placed,  I have processed a full refund of $61.58 on your order to go back to your original mode of payment. I feel that because of our faults, you do not owe us a penny. Depending on your financial institution, it may take them anywhere between 3-10 business days to accept and post this balance back to your account. I would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then please do not hesitate to let me know so that I can continue to assist you. Should our supply of this promotional card be restored, I will happily mail you an additional as soon it becomes available to us. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:The ad did not state you had limited supplies. It said with EVERY Lego Dimensions purchase. 
Regards,
[redacted]

Hi [redacted]I'm truly sorry to hear that you feel this way. Records show that the points were credited on multiple occasions for an issue that was reported consistently. For clarification, The account was suspended and cancelled in April of 2018, not 2017. Should you change your mind, you are still more than welcome to re-enroll in the program if you so desire. If you have any additional questions, comments or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will consider the matter resolved when I communicate further with Game Stop. They left me no way to contact them.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction...

Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thanks for this prompt response after such a delayed and un-supportive assistance prior. I still can't see using GameStop app to order and purchase app going forward. It is okay to technical issues or problems but it is another thing to ignore repeated support request and threaten to place on Spam List. While I am pleased with you and your help, I am still a Negative Net Promoter with GameStop for now...
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were finally able to get the assistance you needed for this order. Our agent was able to provide you with extra in store credit to help...

fund the order AND he was able to get the order to finally ship as well. Checking the tracking number shows that it is on the vehicle for delivery as of 3/8/17. We thank you for bringing this to our attention and appreciate how patient you have been. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have checked over your orders and only found two where Amiibos could have been missing.  You were refunded for 3 missing Amiibos on March 12 this refund should process within 3 to 5...

business days.  The other order that could have been missing was cancelled.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Its unfortunate that your financial institution has yet to see the refund as it was issued on 1/7/17. I was able to locate a reference number that you should be able to provide to them in order for the refund to post. Reference number: [redacted] Credit Card Credit- $43.19 USD TRANSMITTED   Jan 07 2017 08:36:40 AM  Please provide the above reference number to your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I checked and did not include the refund of the amount paid by the games on my credit card, please inform the value and how the return was made.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]We thank you for provide the address information needed. I was able to create a replacement order and I upgraded your shipping to overnight shipping as a courtesy to you. If you would please allow one business day for processing and one business day for shipping it should arrive shortly.Your order number is [redacted]We thank you for allowing us to resolve this for you and appreciate your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent a return label to your email address listed on this order.  Please return these items for a full refund from this order.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry about our failure to get these orders out in the time frame that comes with 2-Day shipping and for the disappointment it has caused you. Rest assured, I have taken...

this feedback and passed it over to the appropriate teams to be further reviewed, as this helps us look at ways we can improve online shopping experiences for our guests. For order [redacted] this shipment was delayed due to a temporary backorder on the product that lasted throughout the week of 11/27-12/1 and early into the week of 12/4-12/8. I understand that you were not notified of this delay or backorder status, and because of that you were still set the expectation that the product would be delivered within 2-3 business days of ordering on 11/28. With that in mind, I have processed a partial discount of $15.96 on this order, which will be refunded back to your original mode of payment. For order [redacted] all 5 items except for the SNES Classic Edition Travel Case were on time. These items were shipped on the day they were ordered, however because of the holiday (New Years Day), [redacted] was not able to get these delivered to you until 1/2. [redacted] also does not operate on weekends, which is another reason why they could not get it to you sooner. Currently, the SNES Classic Edition Travel Case is being shipped from a 3rd party warehouse, and is currently awaiting for [redacted] to pick up the package. Since this item is in fact delayed, I have processed a partial refund for that item ($10.64) back to your original mode of payment. You can find more information on shipping rates and delivery times at [redacted] Currently, the courier services GameStop goes through is [redacted] and [redacted]. As a company, we strive to get orders delivered on time and within the appropriate time frame for the shipping method selected, however some factors may delay these orders such as lack of inventory, issues processing payment, holidays, or weather delays. Should any of these instances occur, we work as diligently as possible to notify our guests and provide resolutions when and if applicable. Lastly, in regards to the refunds that were issued on both orders, depending on your financial institution it can take them anywhere between 3-10 business days to accept and process this balance back to your account. I would like to advise that if it's been past 10 business days and you have not seen this balance post, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Please send the card [redacted] 
Regards,
[redacted]