Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for
this poor experience in association with our company.  We would like to notify the district manager of
the store in which this issue has taken place. However, there are multiple GameStop locations in the city of Elk Grove. Please...

provide the information requested below so that we may submit your request. If you have additional questions, I am here
for you.

Complaint: [redacted]
I am rejecting this response because:  This is now the third time I am writing for the same exact issue.  NOTHING HAS BEEN RESOLVED STILL NO CONTACT TO ME FROM ANYONE WHICH LEADS ME TO BELIEVE EVEN MORE SO THIS IS BEING BRUSHED UNDER THE RUG.  NOBODY HAS REACHED OUT TO ME FROM CORPORATE FROM LOCAL NOT A DISTRICT MANAGER NOTHING AT ALL.  DO YOU KNOW WHAT IT FEELS LIKE TO BE TOLD SOMEONE THINKS YOUR A THIEF?? IN FRONT OF OTHER CUSTOMERS AND EMPLOYEES?? A STORE I FREQUENT THE COMPANY YOU ALL RUN.  I HAVE ASKED NOW 3 TIMES WITH THE SAME ANSWER OF I WILL HEAR FROM SOMEONE BUT NOT GIVEN ANY CONTACT INFO OF THAT PERSON OR THE PERSON WHO IS RESPONDING TO THESE Revdex.com EMAILS.  THIS IS HORRIBLE CUSTOMER SERVICE FROM EVERY PART OF THE LADDER ONGAMESTOPS PART.  HORRIBLE.  YOU WOULD THINK WITH STREAMING BECOMING MORE AND MORE POPULAR YOU WOULD TRY TO KEEP CUSTOMERS INSTEAD OF THE TEEATMENT AND DISREGARD FOR MY CONCERNS.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and [redacted] and I discovered the issue, thus allowing me access into my GameStop account. The issue turned out to be a small parsing bug I discovered in the "Reset Password" form of their website so the resolution was beneficial for both parties.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this issue was resolved in this store on April 16, the day after this complaint was filed to my office.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:. I did not use my American Express.  If you see in the order it was used by a [redacted] ending in 9623.  My [redacted] was charged a fee of 32.49 than about 10 minutes later it was charged again for 8.50 which was the amount on my e-gift card.Why charge my [redacted] the 8.50?  Is your own GameStop e-gift card not good enough for GameStop?  It's stupid it takes 48 hours to approve a digital code even when money has been taken out of my bank account.  Right now I have 42.50 on hold because of this mess.  You should make it clear before purchasing that it can take up to 48 hours to verify.  Done with that.Now let's talk about customer service.  What customer service?  It's absurd to be on hold for over 1 hour and 45 minutes and still not get anyone.  Tried again stayed on for over and hour and still no one.  Your customer service is non existent. On phone anyways.  After 48 hours I did receive email help and he cancelled my order.  Which at that point it didn't matter.  Because of this I called my Bank terminated the [redacted] bank card and was preparing to dispute the charge/Charge back.  This is not the way to do business.  GameStop have lost a valuable customer. Several hours of not getting code I went to Amazon and got the code immediately after purchase.  [redacted] puts you guys to shame.  [redacted]

Complaint: [redacted]
I am rejecting this response because:  This is not a satisfactory outcome at all.  It did not come when I expected it to and I had to go out an purchase another product - I NOW have to deal with returning this product.  I will never again order from Gamestop.com and I do not recommend them. That being said - it was delivered today - I will be returning it tomorrow as I have already repurchased the items.
Regards,
[redacted]

If you look at my gamestop discount card you will find the missing points, and the 20% off that I used under email [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it appears that there was an error when the previous agents had attempted to assist you when adding the points to the account. Not to worry, those promised points...

have no successfully been added and the coupon is still attached to your account. Those 12000 points are immediate and are able to be used as of now! You will need to simply sign into your PowerUp Rewards account to redeem those points or stockpile them! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Thanks for the refunded points however just to get 5 dollars off of anything I must spend 500 dollars  doesnt make any sense and seems like a scam after paying 15 dollars for the membership.  I have decided to accept the refunded points however I have provided the details from the jan 2015 transaction already and I just made a purchase yesterday  11-12-2015 and was told that the account is still expired.   I will stop using the account because of all the problems and take my business elsewhere.   
Regards,
[redacted]

Hello [redacted] The item contained in the link is not the same item that you ordered. The link contains pricing and availability for : [redacted]  However, you ordered : A40 TR Mod Kit Black Ops 3. This item is still out of stock. If you have additional questions, I am here
for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I have made the order online as requested.  The order # is [redacted].  However, please note a few things that need to be corrected.  First off, I was given a $10 off code to use for reordering, but it did not work properly.  The code that I tried using was [redacted]  Also, I am being charged $7.98 for shipping, when the shipping was free when I originally ordered it.  So please make sure to credit back my card the $17.98.  Please also let me know when the items have shipped.  Thank you.
Regards,
[redacted]

Hi [redacted]I understand that you've spoken with both Amazon and GameStop's Guest Care, however we do not have the means to view Amazon's orders. The only way that we are able to view GameStop gift cards that have been issued by a third party retailer, which in this case is Amazon, is with the GameStop gift card number. Those gift card numbers typically start with '[redacted] or '[redacted] Without this information, we are unable to view this gift card and reissue it to you. Is there any chance that you're able to go through your trash inbox on your e-mail and see if you can recover the number through there? I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will accept the $20 refund in the form of a check. My address is [redacted].
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this issue was corrected on 2/10/17 by refunding the total order back to your visa and debiting the gift cards that were used. If you would please allow 7-10 business...

days for the $59.99 refund to post in accordance with your financial institution. We thank you for bringing this ti our attention. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As of 12/6/16, a refund was processed on our end to your Visa card ending 6445. The refund should now be showing on your account. If it has yet to post and shows still pending, please refer to your financial institution for the time frame of which they will post.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We will be unable to further compensate for this issue.  You will receive a full refund for these two defective codes.If you have additional questions, I am here for you. [redacted]

Complaint[redacted]
I am rejecting this response because: My son, who is 13 years old worked hard since the day he learned that Nintendo Switch was coming on 2017. He saved up the money, brought it to me so I can preorder it, which I did on January 14, 2017. by march 7 I still hadnt received it. I communicated with Gamestop countless time and never had a truthful answer to why this was. I will not accept the apology and I JUST BOUGHT THE NINTENDO SWITCH At [redacted] where I called and they had Just received a shipment of 10 console, where I bought my son one. Thanks but no thanks, I believe as a consumer I was tricked, scammed, fooled or whatever you may want to call it.  If you wish to send the starters kits for all the trouble you cause fine, if not so be it, but I will never recommend or buy with GAMEStOP again. Cancel my order and you have my address if you think my kid deserve to be compensated then send it.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the agent that has ownership of your particular issue and have found that you received this refund on 8/3/16.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]I sincerely apologize for my delay in response- I have been out of office. Thank you for being so patient.I show that your replacement copy has been delivered, however if you would like to have the tracking number for documentation purposes it can be found under UPS Tracking [redacted]. Please let me know if there were any issues with the condition. As for the Pokemon plush, it is currently on a backorder status however we expect it to be fulfilled later this week. If you would like, we can keep the order active, or if you preferred I could cancel it. In regards to your Pokemon Cards from Order [redacted], I attempted to process a replacement with overnight delivery however we are out of stock at this time. I have processed a full refund for these items to go back to your original payment method. Depending on your financial institution, it can take anywhere between 3-10 business days for this to be processed into your account.Lastly, thank you for your feedback. While we are fully staffed and it is peak season, our call volume has definitely been higher than normal this holiday, compared to the last few. We have been actively working on ways to alleviate it, as we understand that it is a major inconvenience to our guest. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I have finally received my gift card refund in the mail today but the bundle in which I am trying to purchase is no longer avaiable. I would like to purchase the bundle at the price I was offered. I was emailed a code to get a discount on the bundle at the original price, but did not have the money at the time to buy it because I did not get my refund. So now that I have received my refund I would like to purchase the products that were offered to me. 
Regards,
[redacted]