Gamestop, Inc.

Hello [redacted]
*Thank you for providing additional information. Your order has been cancelled and you have not been charged.  *In rare cases you may see a temporary authorization on your credit card. Please allow 3 - 5 business days for removal.  Please let us know if you should need anything else.  Thanks,  [redacted]

Dear Evan,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you received and used the Virtual Gift Card in our store to purchase Guitar Hero Live 2PK Bundle. If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:Um, a store employee checked online, and there were no bundles to order online.  I'm sorry I took your employee at her word, but seeing as how I was told there were no bundles to buy, it would be hard for me to buy one, wouldn't it?  So, what's your next excuse?
Regards,
[redacted]

Dear Arianna, On behalf of GameStop, we apologize for this poor experience in association with our company.  At this time, you will need to file a police report for the theft of the device and the officer or detective working on your case will need to send in an email to...

[redacted] to request transaction information. The officer will be able to set up a confiscation with the store should the device be found. We can work directly with the authorities to assist you in locating or replacing your property. Rest assured that we do check both serial and IMEI numbers on devces that are sold to us and it is possible that at the time of the trade the device had not been reported. We would love to assist as much as we can at this difficult time for you. Have the officer fax the required information to 817-424-2062 and email us at [redacted]. Emails and faxes received from customers will be redirected to the investigating officer.  It is recommended that the email address be utilized prior to the fax.   1-     Required information:   ·        Officer Info - First and last name - Badge number - Officer’s phone number - Case number   ·        Customer Info - First and last name - Phone number   2-     Have the officer provide as much information as possible. You will also need to add the reason the police request is being requested. This will be situationally depending on what the issue is.   ·        Transaction History - PowerUp Rewards number - Date ranges of transaction   ·        Specific Item History - Serial number - Product type - Date of transaction   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Note: Jennifer Anderson contacted me and she has gone above and beyond to satisfy me and my family. She has acted with outstanding professionalism and I have chosen to continue doing business with GameStop because of her handing of this situation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
You stated my online order.... 1st I never ordered the game online. I bought it at a store. I am trying to see how was it possible to locate my order when all the rep said was she can only see on the day of purchase was a game system,  call of duty and a controller totalling 562.00 but that wasn't true. On that date I purchased the ps4, a controller, Madden 25 I can't recall what other game, a energized charging deck and something else. The bill was almost 1000 dollars. Your rep stated with my name, rewards number, phone number and email she searched she could not pull my information up. Nothing was linked to any of my info oh and I also paid to renew my post up card also on that day all at the same time. I was on the phone for over 1 hour with a very rude rep. Who would not let me speak and kept speakimy over me. I asked what was the number to corporate she stated she was with corporate. I asked her can I provide her with the debit card I used, she said no that won't help finally she located it by the month and year we bought the system and stated the above quite 560 something dollars and just 2 items being purchased. The store has the game system shipped to my house. And she kept telling me there was no game stop on Cermack and western in chicago. She said it was bought at store 4801 or something of the sort which the store came to a store in Texas. And told me I had to go back to the Texas store. I told her I was never in Texas then she gave my correct address but kept telling me I bought the game in Texas. I asked her what should be my next step the phone went silent I said hello and she hung up... Just rude.... I spend to much money With this company to be treated as such. Like I tOld her I have purchased all my children gaming systems from there, and may I add they have every system that's out beside Xbox 1. All games controllers, etc she stated she don't have a record of that and told me the rewards cards are not linked to my account but I get emails on the regular. I get advertising telling me what games I have and how much the trade in value is. I just don't understand. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you were unaware of the need for the main game in order to play the add-on Super Luigi U. Upon investigation, the refund was issued via GameStop Gift Card. It...

has not shipped out yet but should do so shortly. You can follow up with your refund status by tracking order number: [redacted] We will ensure this refund that was promised to you ships as soon as it is able to be processed. We apologize for the delay but rest assured that we will assist you with this. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good Afternoon [redacted],Thank you for your response.  I have spoken with the District Manager [redacted] and he states this issue was resolved on October 18.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I have refunded a totaly of 9,150 points back to your PowerUp Rewards account. 4,140 of those points were expired, while 5,000 of them were from an expired $5 coupon. These points are...

available for use now. It is recommended to sign into your PowerUp Rewards account, either via the Mobile App or Website at least once a year to maintain point balance. Account activity from purchases do not help maintain point balances at this time. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have fixed the issues with these gift cards.  You should be able to use your gift card again.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: Looks to me nothing is accomplished but phone tag.  No one seems to be available ever.I called back and left a message with [redacted]. I stated You can do all the investigating you would like I would like my refund. Repeated my phone number twice in message. No response yet. I WANT A REFUND credited to the form of payment that was used which was my MasterCard.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your cooperation. 
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have been unable to find a transaction where you purchased this PS4 in our store.  If you are unable to find our return policy on the back of your receipt we do have a copy of our return policy located in every store.  We will be unable to return a unopened system outside of our 30 day return policy.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.First I have looked through every email I have received from 5/31/2016 till now and I found no $100 dollar gift card.   I even searched for the terms 100, gift, and Gamestop in my email and it is not there.   I also checked my spam folder.   Second I DON'T want it since from what I know of business law if I do accept it then you can have the complaint closed.  If you really want to impress me then fix this very basic function of your app, find the root cause and prevent it in the future,  and THEN offer me the gift certificate.    This is a MAIN function of your IOS app.   The section is in its main menu.   Its not my device as I use several.   I have reinstalled both the App and have performed a wipe and complete OS reinstall of one my phones to try to get this to work.   You have something fundamentally broken in your system that you need to fix.   
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the confusion and frustration this situation has caused you. Please know it was never in our intentions to put you in this position. Upon...

researching the transaction history on your account, I was only able to find that your account was initially registered on 02/10/2014 and renewed twice following that. Once in April of 2015, and last in September of 2016. I have attached PDF Files reflecting these renewals, you should be able to download and save the files as needed. The last recorded transaction on your account was on 2/21/2017 which was for the PlayStation 4 and Xbox 360, but no PowerUp Rewards renewals were added to the transaction, and I do not show where they would have voided the membership off the transaction by accident either. I attempted to search for accounts under both [redacted] and [redacted] to determine if a separate account was created by store error, but was not able to locate one. I'd be more than happy to assist you with this further, however I'm unable to locate any information regarding the transactions you were referring to where you were overcharged for a renewal. Do you by chance have copies of your receipt or information on your bank statements that reflects where you were charged for renewals when they were not due? Please let me know at your earliest convenience. I greatly look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however at this time we are unable to issue a refund or replacement for this order, as GameStop is not responsible for any lost or stolen product. Previously, we...

have stepped outside of our return policy and have made multiple exceptions for orders you have placed with us with similar claims by issuing you a refund as a means to resolve these issues for you.  We ultimately recommend opening up a claim with [redacted], and filing a fraud claim with your financial institution to dispute the charges for this order. If your financial institution needs any information regarding this order, GameStop will be more than happy to provide them with any necessary documentation. For any future orders that you may place with GameStop, we recommend visiting your local GameStop store and having a representative place the order for you, and having the product delivered to their location to prevent this from recurring. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our team, and for the frustration it has caused you. Please know that it was never in our intentions to put you in this...

position, and rest assured I have passed this feedback over to the appropriate teams to be further addressed.Unfortunately I am unable to supply a pre-paid VISA gift card as the ad had mentioned, however I have processed a $60 GameStop Digital Gift Certificate under Order #[redacted]. This will be sent to your e-mail inbox, and can be redeemed in stores or online at [redacted]. You can expect for it to arrive in your inbox within 48 hours. I would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
Although I clicked the "I'm not accepting the response made by the business to resolve this complaint" I did so until I have the ability to speak with the district manager. Once I've had the opportunity to speak with him and voice my concerns, I will close this complaint as resolved. I do appreciate you reaching out to me, and look forward to speaking with the district manager concerning this issue. Thanks for your time and patience.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The controller you are referring to was purchased the day before, when I was told I could not return the one that was falling apart. Please get your facts straight and call your store manager to confirm. I later decided I was not going to spend another $75 on a plane it that should be getting replaced by the store who sold me the faulty one. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused you. I'd be more than happy to resolve this for you by providing a refund. Unfortunately I'm unable to issue Steam Wallet...

codes at this time, however if you would like, I can refund in the form of a GameStop gift card (Digital or Physical) which can be used to purchase Steam credit or we can mail you a corporate check. Corporate checks can be cashed or deposited into checking or savings account. Let me know which option works best for you, and I'll gladly get everything arranged.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters