Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.First I have looked through every email I have received from 5/31/2016 till now and I found no $100 dollar gift card.   I even searched for the terms 100, gift, and Gamestop in my email and it is not there.   I also checked my spam folder.   Second I DON'T want it since from what I know of business law if I do accept it then you can have the complaint closed.  If you really want to impress me then fix this very basic function of your app, find the root cause and prevent it in the future,  and THEN offer me the gift certificate.    This is a MAIN function of your IOS app.   The section is in its main menu.   Its not my device as I use several.   I have reinstalled both the App and have performed a wipe and complete OS reinstall of one my phones to try to get this to work.   You have something fundamentally broken in your system that you need to fix.   
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were finally able to get the assistance you needed for this order. Our agent was able to provide you with extra in store credit to help...

fund the order AND he was able to get the order to finally ship as well. Checking the tracking number shows that it is on the vehicle for delivery as of 3/8/17. We thank you for bringing this to our attention and appreciate how patient you have been. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Revdex.com:
The login email address on my old account is [redacted]The login email on my new account is [redacted]The PUR account number is [redacted]Thanks,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have checked over your orders and only found two where Amiibos could have been missing.  You were refunded for 3 missing Amiibos on March 12 this refund should process within 3 to 5...

business days.  The other order that could have been missing was cancelled.If you have additional questions, I am here for you. [redacted]

Dear [redacted]We do apologize for the inconvenience this issue has caused.However this policy is being held by our Loss Prevention Department.  We are unable to force an order over the web to go through.  You are welcome to place an order via a brick and mortar store; a web order can be placed in store to be delivered to your home.This is our company policy that each order is subject to Order Verification via our Loss Prevention Department, their decisions are final.If you have additional questions, we are here for you.  You can respond to this email, or if you prefer to speak to someone directly.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our team, and for the frustration it has caused you. Please know that it was never in our intentions to put you in this...

position, and rest assured I have passed this feedback over to the appropriate teams to be further addressed.Unfortunately I am unable to supply a pre-paid VISA gift card as the ad had mentioned, however I have processed a $60 GameStop Digital Gift Certificate under Order #[redacted]. This will be sent to your e-mail inbox, and can be redeemed in stores or online at [redacted]. You can expect for it to arrive in your inbox within 48 hours. I would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Evan,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you received and used the Virtual Gift Card in our store to purchase Guitar Hero Live 2PK Bundle. If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
You stated my online order.... 1st I never ordered the game online. I bought it at a store. I am trying to see how was it possible to locate my order when all the rep said was she can only see on the day of purchase was a game system,  call of duty and a controller totalling 562.00 but that wasn't true. On that date I purchased the ps4, a controller, Madden 25 I can't recall what other game, a energized charging deck and something else. The bill was almost 1000 dollars. Your rep stated with my name, rewards number, phone number and email she searched she could not pull my information up. Nothing was linked to any of my info oh and I also paid to renew my post up card also on that day all at the same time. I was on the phone for over 1 hour with a very rude rep. Who would not let me speak and kept speakimy over me. I asked what was the number to corporate she stated she was with corporate. I asked her can I provide her with the debit card I used, she said no that won't help finally she located it by the month and year we bought the system and stated the above quite 560 something dollars and just 2 items being purchased. The store has the game system shipped to my house. And she kept telling me there was no game stop on Cermack and western in chicago. She said it was bought at store 4801 or something of the sort which the store came to a store in Texas. And told me I had to go back to the Texas store. I told her I was never in Texas then she gave my correct address but kept telling me I bought the game in Texas. I asked her what should be my next step the phone went silent I said hello and she hung up... Just rude.... I spend to much money With this company to be treated as such. Like I tOld her I have purchased all my children gaming systems from there, and may I add they have every system that's out beside Xbox 1. All games controllers, etc she stated she don't have a record of that and told me the rewards cards are not linked to my account but I get emails on the regular. I get advertising telling me what games I have and how much the trade in value is. I just don't understand. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you have experienced issues with your codes, however, downloadable content is nonrefundable. If you had downloaded your initial game (Birthright) to...

your DS, the second code (conquest) is only redeemable when you get to chapter six of birthright. We have no way to delete a download from your personal Nintendo account and the issue pertaining to your DLC code disappearing will need to be addressed with Nintendo’s support team.   If you need your download codes again to attempt to redownload your games. You should be able to locate your codes by going to the following site and enter your email address and order confirmation number. [redacted] To contact Nintendo, you may call [redacted] or visit their help page. [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hello [redacted]
*Thank you for providing additional information. Your order has been cancelled and you have not been charged.  *In rare cases you may see a temporary authorization on your credit card. Please allow 3 - 5 business days for removal.  Please let us know if you should need anything else.  Thanks,  [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent a return label to your email address listed on this order.  Please return these items for a full refund from this order.If you have additional questions, I am here for you. [redacted]

Good Afternoon [redacted],Thank you for your response.  I have spoken with the District Manager [redacted] and he states this issue was resolved on October 18.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
There was no clear resolution of the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear[redacted] **On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:I added several documents to the last response and I'll add the one you're ignoring again along with what I paid to get the controller I expected to receive from you as you only addressed the delay in shipping the controller, not the several other people who complained that they received a YOK controller when they expected a Nintendo controller just like I did.  I have an e-mail receipt if needed to prove I purchased that controller.  You advertised a Nintendo brand controller and that's what I ordered.  I'll be happy to return both controllers you shipped to me, but you'll need to refund the entire amount including shipping ($14.98) and then pay the $34.93 difference.  Jem promised he'd send a Nintendo brand controller when I first spoke to your customer service department, which didn't happen.  As supplies dwindled, the price climbed, that's your problem.  I ordered a Nintendo controller not a Yok controller and I will not yield due to poor business decisions made by Gamestop.  I suggest you cut your losses now, this is a clear cut case of false advertisement which is a big no no in New England, I documented the changes to your website, and I'm not going to back down.  Google 'treble damages'.   If you didn't know how many units Nintendo intended on shipping to you, maybe you should have waited before selling them online.  Or maybe you should have shipped the OE units you did have instead of selling them in stores on 11/30/16, 19 days after I placed my order.   Revdex.com Mediator, Please see the documents YOK complaints and YOK complaints2. 
Regards,
[redacted]

Complaint: 12349214
I am rejecting this response because: GameStop was not able to fulfill my request of preordering an [redacted] mini but was willing to help cancel my PayPal transaction. My [redacted] transaction ID is O-[redacted]
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was placed with a credit card in store.  you have two options to receive a refund a) I can refund to your credit card (I will need to call and receive your credit card number in order to refund.  b) you can receive a refund in store with a gift card refund.If you have additional questions, I am here for you. [redacted]