Garage Door Medics

They were quick to give me an appointment. The service technician was very efficient and knowledgeable. I'm very pleased with the work and he was a very nice gentleman.

I don't generally write reviews about companies, but since I selected this company based on others' reviews- I thought I should provide one as well. I was very pleased with this whole experience - from booking the appointment through the service call. [redacted] took the time to ask key questions while setting up my appointment, and wanted to hear complete details about the problems prompting the service call. I never felt rushed or that I had to 'hurry up' because they were too busy. [redacted] was my technician and immediately saw what the issues were and took the time to explain them to me. Then he walked me through how to provide proper maintenance for the door (which I didn't know). He was really excellent - knew what he was doing, and was courteous & professional. I'd used another company for the past several years, and they were only OK - honest, but not nearly as competent. Having now worked with these 2 different companies, it's easy to see the differences, and Garage Door Medics stand out far above my previous company. Based on this experience - I plan to use only Garage Door Medics from now on when/if I need service. Many thanks to these folks for doing such a fine job. .

Great service. [redacted] replaced our garage opener unit. Very friendly and professional service. Would definitely recommend this company to friends and family.

[redacted] represented his company with excellent service. Very prompt response to our service request. He fixed our garage door at a fair price in a timely manner.
We are very pleased and will use Garage Door Medics again.
Suzanne

Preston explained everything needed on a garage door in clear and thorough manner. He explained the different price possibilities and didn't pressure to buy the higher priced items. Our door works smoothly and quietly now.

[redacted] was extremely professional, courteous, and fair. He gave a courtesy call. My garage door never worked so well. I definitely recommend this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company incorrectly installed the garage door opener. I since have replaced the damaged opener installed by this company. I have a maintenance report from 2 another companies and they both state, there is nothing wrong with my springs, screws or plates and these items have nothing to do with the damaged opener. These people are rude and abusive. The new door works perfectly fine with the same screws, plates and springs. What these people are doing is blaming me for their incompetence. What they conveniently left out was, if the springs were bad they would be on the floor broken in half. If they were as good as they claim to be then they would  have seen that the opener was installed incorrectly and they should have fixed it when they came out twice with in the first week of installing. Fixing a brand new opener or any product is unacceptable and I told them that. I told them to take it out and return my money which I had the right to do.  I did file a complaint with the Fraud division at the San Diego County courthouse. They can spin this anyway they want but the facts will show anyone who decides to use these people  that they are not what they claim to be.
Regards,
[redacted]

On a Friday evening I backed my SUV out of the garage with the back hatch still raised up, hitting and badly damaging the garage door and its hinges. I called Garage Door Medics on Saturday morning and was told a technician could come that afternoon. When the tech, [redacted]., arrived that afternoon he fully explained the the pros and cons of repairing the hinges versus installing a new door. I chose to have the hinges replaced, and while he was at it, have new springs installed as well (which totaled about half the cost of a new door). [redacted] worked quickly, was courteous, very competent and professional. I would definitely call Garage Door Medics again, if needed, and recommend them to my friends.

Gene A was my technician and he did a fantastic job. He answered all of my questions and found the problem very quickly. He was able to fix the issue with my garage very efficiently and was very helpful.

We had a spring break on our garage door over the weekend. We called and received a price estimate. It was not an emergency, so we scheduled an appointment for Tuesday. Alex was very polite, friendly, efficient, and professional. He recommended one other repair that needed to be done as well, because the parts were obviously worn out. Our garage door works great/better now. We would recommend them. Thank you.

Great experience! I had a spring break on my garage door. Garage Door Medics answered the call on a weekend and made it out the same day. Don M. did a great job -- fast, friendly, professional...just awesome! The garage door wouldn't open and I had a large car parked inside, so even with the tight and awkward working conditions, Don knocked it out and got the door working again. Definitely would recommend and use this company again!!

[redacted] was very professional. He was able to fix our garage door quickly. Great customer service.

Garage Door Medics is top notch! [redacted] is friendly, professional, and fast on the phone. [redacted] is a truly gifted technician. This company does NOT try to sell you what you do not need. They will roll with whatever you want to do but will provide their expert opinion on what they see. There is no hard sell, however. The decision is yo9urs. Their routine maintenance is superb. I highly recommend this team -- in fact, I did so to a neighbor this morning as [redacted] was finishing up my door.

Garage Door Medics provided prompt and professional service. [redacted]. was efficient in diagnosing the problem with my garage door and pointed out a potential problem that he easily fixed. I would recommend this company to all of my friends.

Very satisfied with Garage Door Medics. Diagnosed & fixed problem. I had Gene A. update the mechanism and I am very pleased with the work.

We had broken springs on our garage door and asked Tom to also perform a safety check on the door operation. Tom timely completed the work. He also explained the work needed done and answered all questions that we had. He was very professional and you can tell he does enjoy his job. This is our first experience with garage door medics and it was very positive on all levels.

Second time they did maintenance on my garage door - very pleased each time and would highly recommend.

Garage Medic was prompt and courteous with their service. They were able to come out the same day & did a good job fixing my garage door.

[redacted] is a great professional. Calls before arriving and is on time. I have appreciated his professional comments about my system as well as maintenance tips for future appointments.

Excellent experience all around! Scheduled online and received a call from [redacted] the following business day. [redacted] was friendly, and informative with the schedule I requested. [redacted] was the technician who called appx. 20 prior to his arrival, and was on time. He listened to our explanation of the problem, and checked our door, explaining each step necessary for repair. He had all the items needed to complete the job in a timely and professional manner.
We are pleased with the service and professional way we were treated throughout the entire process.
Well done [redacted] and [redacted]!