Garage Door Medics

[redacted] is by far one of best service providers I have ever worked with. He was prompt, professional and extremely competent. He solved our problem immediately. I highly recommend both [redacted] him and his company!!

Was able to schedule a technician to repair our garage door within 24 hours. Technician was knowledgable, thorough and kind.

Brent came to our house and completed the 25 pt safety inspection! He was awesome to say the least. Brent made a couple of adjustments, lubricated the rollers and springs. He also showed my husband what to lubricate for maintenance. Best money we ever spent! Thank you so much!

[redacted] did an excellent job repairing my garage door sensor. He was polite and informative, and gave me recommendations without being pushy. Would definitely recommend.

I was very impressed with [redacted] business like approach to his job . He answered my questions and did a great job.

[redacted]. came and installed a dual receiver to my garage door, because the remote opener was not working. After the initial install didn't get great coverage with the remote, he re-installed the entire thing at a different location to make sure the range was sufficient. Great job. In addition, I received a quote over a year ago from Garage Door Medics and they stood by their quote with no increase. Very positive experience.

We just called Garage Door Medics for a minor repair and were very pleased with the service. Our technician, [redacted], was very polite, professional and knowledgeable about the problem. He had everything fixed and working again in less than 45 minutes. I would definitely use their services again and would recommend them to anyone in need of garage door repairs.

[redacted] was very professional and polite. He did his job very well without rushing. I would have him again if ever needed. My complements to him. [redacted] was the person that wrote up the estimate and he was also very good and polite.

I called Garage Door Medics in the early evening on Wednesday and [redacted] (one of the techs) called me back within minutes. I talked to him briefly about what we were looking for and you could tell he was very knowledgeable and friendly - didn't try to up-sell - instantly felt good about the company. Called back the next morning and scheduled an appointment for next day (Friday). [redacted] came out to do the install and we had an extremely good experience with him as well. He called us in advance to let us know he was on his way and arrived early. Was very professional, friendly and took the time to explain the product. He wasn't at all trying to sell something we didn't want - very low pressure. He just wanted to make sure he provided us with a product that suited our needs. He installed the new garage door opener in a timely manner. By the time he left, I felt like I had made a new friend - he was very likeable, friendly and courteous. We would highly recommend this company to anyone.

Please see attached response letter.  Our attempts to resolve this issue with the Customer have been ignored by the Customer.  
Thank you for your assistance.  
[redacted]e 
Garage Door Enterprises, Inc. dba Garage Door Medics [redacted] License #: [redacted] May 19, 2015 Revdex.com [redacted] SENT VIA ONLINE Revdex.com PORTAL Dear Sir or Madam, We dispute the allegations in the complaint below. We made several attempts both by telephone and in writing to resolve this Customer’s complaint to no avail. Her allegations that we have been abusive or unresponsive are simply untrue. The garage door opener this Customer requested we install on her garage door was operating perfectly and to manufacturer’s specifications. The age and condition of the customer’s garage door were the root cause of the Customer’s complaint. As she refused our recommendations to either restore the garage door to it’s proper operating condition or to exchange the opener for one that could me modulated to a slower speed, there was no resolution. History: On December 20, 2014, the customer had us out to her home reporting that she was unable to get her garage opened. Upon arrival, we discovered the customer had a one-piece tilt up type garage door. These garage doors require special hardware and springs in order to open and close properly (E900 Hardware and One Piece Door Springs). The customer had pulled the vault release (which allows you to manually open the door) so hard, the cable had pulled loose from the mechanism and the garage door would not release to open. With the Customers permission, we cut a hole in her garage door large enough for our technician to put his arm through in order to manually open the garage door. Upon opening the garage door, it was discovered the customer had a water pipe broken directly above the electric socket and the Genie garage door opener – this water leak had flooded both the electrical outlet and the garage door opener itself. She was very lucky she did not have a fire. The customer discussed with our Tech the type of opener that would work best for her one-piece tilt up door. The customer had been using a Genie garage door opener that was over 20 years old and was very worn – our Tech joked with the customer that it probably could barely raise the heavy one piece garage door and probably opened very slowly. Based on the type of door, the weight, height, and length of her garage door, the Tech recommended a Liftmaster Model 1356 (or Model 8075) chain drive garage door opener, (1/2 horsepower) with a 7 foot rail and a vault release. He recommended a chain drive opener so that it could be dialed back on the smaller gear to operate just a little bit slower – this reduces bucking in the older, one-piece style doors and is a very cost efficient way to work with an older one-piece garage door. The customer was insistent on installing a screw drive model as she believed they operated smoother. She understood that the electrical outlet would need to be replaced as well as the drywall and any other repairs necessary to repair the water damages, and that she would call us to come out to complete the work. Our technician put together her work estimate for installation of a screw drive opener and included a second remote, rolling the $99 service fee for today’s visit into her opener purchase and proceeded to get signatures and payment from the customer. On January 21st, 2015 we went back out to the Customer’s home, and installed the new Liftmaster 3240 screw drive garage door opener with the 7 foot rail, vault release and one extra remote per the customers instruction. All work was completed, and the customer was very satisfied. She even gave our service tech an extra “gift” to say thank you. On January 29th, 2015 the same Technician was sent back out to the home as a warranty call. The customer was reporting the door was making a popping noise when fully opening. This is caused when the door “bucks” through movement of the door hardware and is very common on one-piece doors that have worn or bent door hardware. The new opener opens the door faster than the door hardware can accommodate – resulting in a pop or buck. Our Tech found the one-piece door had E900 hardware on either side of the garage door that appeared worn/bent, as well as worn garage door springs. The Tech found nothing wrong with the garage door opener itself. The Tech explained in detail with the customer what he found and recommended one of the following two options: a. She could repair the worn E900 hardware and replace 4 SL728 springs – thereby reconditioning her garage door. b. Or she could replace the screw drive opener with a chain drive opener which would slow the opener speed and reduce the bucking. The best solution would be to repair the worn hardware, but we understand our customers financial situation and always make recommendations that will hopefully work. The customer declined to have any repairs done to the door and declined to replace the opener with a chain drive model that would reduce the bucking. She stated she would just deal with the popping noise. On February 4, 2015 a second Technician was sent out to the home to meet with the customer to review her complaint about the garage door making a popping sound again as a warranty call. He also found that the door hardware (E900 hardware and springs) were worn and needed to be replaced. The customer refused to sign our paperwork for that visit. RESOLUTION OFFER The following day, our Service Manager spoke with the customer in an attempt to find a suitable solution. There was nothing wrong with the garage door opener we installed. This had been checked by two qualified garage door technicians who independently pinpointed the same issue – her door hardware was failing. The customer was adamant there was nothing wrong with her garage door hardware and would not listen to either of our Technicians nor our Service Manager. At this point, we made her two offers to attempt to resolve the issue: 1. We offered to replace the screw drive opener with a chain drive opener that could be modulated to open slower. We would not charge her for the uninstallation and new installation of the openers and we would refund her difference between the sale price of the two openers. She declined. 2. We then offered to remove the screw drive opener, rail, vault release and additional remote. We would refund $441 of the $639 she paid, charging her only for the original service call to open the garage door ($99) and the labor charge for installing and then uninstalling the opener she purchased ($99). In either solution, our company would not be able to resell the opener as new as it had been installed - so we would be absorbing the cost of the opener and taking the loss. She declined both offers. For the next few weeks, the Customer refused to accept any further phone calls from us, she did not return our calls, nor the letter we sent to her and our attempts to resolve the issue have been met with silence. She has also filed a dispute with her credit card company. Based on her most recent remarks, it sounds as if she may or may not have replaced the opener with another one. As she refuses to return our calls/letters and she refuses to return the opener, rail, vault release and remote, our hands remain tied. If she has now had someone else remove some or all of our installed product, we are the ones “injured” in this instance. We believe we are at a minimum entitled to be paid for the original service call, $99 (for the opening of her garage door when she was locked out of it), and $99 for our installation of the opener $99 (normally charged at $150). Return of our property continues to be requested. Sincerely, [redacted] Controller

This is absolutely the first time I have written a review, but the service and expertise of Sam Pastella was beyond excellent...if there is such a category.

[redacted] was fabulous. He was very clear in explaining the task at hand and I knew right away that I could rely on his experience and expertise. He was fully prepared with parts and seemed ready for any contingency. The next thing I knew, he was finished and my garage door works better than ever. Credit to Gene and Garage Door Medics. I didn't have to wait around all day -- and even better, Gene came before the scheduled window.

The repairman, [redacted], was on time and found the problem right away. He was polite and knew exactly what he was doing. His total knowledge of garage doors was impressive. The price for the service was exactly as advertised. I recommend this company.

[redacted] was very good at his job and answered all questions. He did a great job

Garage Door Medics repaired my garage door today. Customer Service was very helpful. Rick W is the technician that came out to do the work. He did a great job and pointed out a few things to help keep my garage doors in good condition. I will continue to use Garage Door Medic for any future needs.