Garage Door Medics

Excelent and prompt service, delivered professionally Was very pleased to find a company willing to work on a Sunday afternoon/evening to fix a broken spring in a garage door Without their help, we would have been in trouble trying to get to work on Monday The technician, [redacted] *., took the time to explain what was wrong, what neeed fixing, and things to look out for in the future

Brent came to our house and completed the pt safety inspection! He was awesome to say the leastBrent made a couple of adjustments, lubricated the rollers and springsHe also showed my husband what to lubricate for maintenanceBest money we ever spent! Thank you so much!

The team at Garage Door Medics did a great jobThe appointment was easily scheduled with options on times that were convenient to me***, the repairman showed up on time, worked efficiently, and fixed the issues I hadHe also did a touon bolts and lubricants that was much appreciated

Gene was prompt, even a little early and was done fixing a broken garage door spring in about minutes Service was professional and now hidden fees

Garage Door Medics' technician [redacted] provided excellent service He was prompt, courteous and professional I highly recommend himThank you for a job well done!

After years our garage door opener was worn out and stopped workingWe found Garage Door Medics on Angies List and called to schedule an inspectionWe received both an email confirmation of the appointment and a courtesy call to confirm [redacted] was on the wayWhen he arrived, he checked the opener then gave us a range of optionsHe asked us a number of questions before recommending a new openerThe installation went smoothly and the new opener looks and works great [redacted] did a thorough cleanup, helped program the Homelink in our car, explained the operation of the opener, and was patient and very niceWe will definitely use this firm again when we upgrade our doors and add a second opener

I was very pleased with the service--personable, efficient, skilled [redacted] gets my strongest endorsement for his abilitiesHis work is of the highest quality

VIA REGULAR AND ELECTRONIC MAILDISPUTE OF CLA IM: No: [redacted] License It: 594206January 31, 2015HCC Surely GroupI SFigueroa Street, Suite 1600Los Angeles, CA 90017Via Fax: 310-649-0891Dear Sir or Madam,Thank you for providing us with notice that Mr [redacted] (The Customer) has exerted a daimagainst our Contractor's Bondf'or your reference, [have enclosed a copy of our originalresponse letter dated December 26, 20] which was sent out prior to seeing Mr [redacted] fom1alcomplaint and photographsThis Jetter includes the original, s igned service ticket (front andback) for lhe service call we completed at The Customer's residence on November 22, aswell as a copy of the service ticket from our second visit to The Customer's residence onDecember 1st 2014.Whereas we strive to please every customer (as our online review history shows), sometimes acustomer cannot be made happyWe believe we have already gone above and beyond to try toassist Mr [redacted] by resetting his garage door for free on December 1, 2014.Mr [redacted] 's allegations are adamantly denied as there was no violation of Califomia Businessand Professions Code: (A) implying "A willful departure in any material respect fromaccepted trade standards for good and workmanlike constroction (which) constitutes a cause fordisciplinaty action, unless the departure was in accordance with plans and specificationsprepared by or under the direct supervision of an architect"In summation:The photographs provided by The Customer are clearly showing pictures of a garagedoor that came "off track"- This occurs to a garage door when the garage door rollers areworn and/or the door is closed and hits an obstruction.2_ The Customer was shown during our initial visit on November 22, that the rollersand end bearings on his garage door were severely worn and needed to be replaced_The Customer was informed in writing during that visit that he needed the rollers and the' end bearings replaced in order for the door to function properlyThe Customer declined to have the needed repairs completed on his garage door,choosing instead to have just a portion of the necessary repairs completed at that limeThe Customer signed our work order approving the partial servicing of his garage doorand signed where the work order reads "I wish to have only partial service performed atthis timeI understand that Garage Door medics docs not recommend this and I willrelinquish them of any liability for any future damages or accidents that may result fromnot following the technician's recommendations."The work we did complete for The Customer per our written contract was thereplacement of two garage door springs - You will note in The Customer's photographs,there was nothing wrong with the spring installation the pictures provided by TheCustomer appear to show a door coming ''off track" which occurs when the garage doorrollers are warn and/or the door hits an obstructionThe Customer's door was not damaged by work completed by a Garage Door Medicstechnician, nor was his door damaged by a lack of contracted work to be completedGarage Door MedicsLastly, the proposal provided by The Customer from Mesa Garage Door is an estimatefor a replacement garage doorIt does NOT indicate anywhere on the estimate that theirtechnician could find fault with work previously donelt simply shows the cost forreplacing The Customer's garage door.In conclusion, we are sad to hear that Mr [redacted] continues to have issues with his garage door butfind we are not in any way responsible for those issuesPlease review the attached originaldispute letter sent to your offices on December 26th, 2014.We look forward to a favorable outcome.Sincerely,Mehmed Dapcevic

Fast & friendly, highly recommend!

Excellent experience all around! Scheduled online and received a call from [redacted] the following business day [redacted] was friendly, and informative with the schedule I requested [redacted] was the technician who called appxprior to his arrival, and was on timeHe listened to our explanation of the problem, and checked our door, explaining each step necessary for repairHe had all the items needed to complete the job in a timely and professional manner We are pleased with the service and professional way we were treated throughout the entire process Well done [redacted] and [redacted] !

They were quick to give me an appointmentThe service technician was very efficient and knowledgeableI'm very pleased with the work and he was a very nice gentleman

John showed up the same day I called and gave me a fair repair estimateThe garage door was repaired in less than an hour which made my wife happy because her car was stuck inside:-)

Outstanding service; thanks! Highly recommended

[redacted] is a great professional Calls before arriving and is on time I have appreciated his professional comments about my system as well as maintenance tips for future appointments

Very responsive and great service..thanks to [redacted] *for his assistance

Professional, cheerful, informed, timely Product as expectedExcellent communication by all we dealt with in this transactionInstallers were enthusiastic about their work and did a smooth competent job

Garage Door Medics provided prompt and professional service [redacted] *was efficient in diagnosing the problem with my garage door and pointed out a potential problem that he easily fixed I would recommend this company to all of my friends

[redacted] did a terrific job fixing my garage door He was very knowledgeable and professional

[redacted] *came and installed a dual receiver to my garage door, because the remote opener was not workingAfter the initial install didn't get great coverage with the remote, he re-installed the entire thing at a different location to make sure the range was sufficientGreat jobIn addition, I received a quote over a year ago from Garage Door Medics and they stood by their quote with no increaseVery positive experience

Very courteous, efficient, knowledgeable and competent They were friendly with the family and explained what needed to be fixed We highly recommend Garage Door Medics Incto everyone who wants their garage door repaired/tuned up