Garage Door Medics

[redacted] of Garage Door Medics serviced our garage door as a tune up He called before coming, arrived promptly & performed quickly, expertly & friendly I could not have asked for better service or a better service man He replaced very old rollers & the door works better than it has in years I highly recommend him & his company

Please see attached response letter Our attempts to resolve this issue with the Customer have been ignored by the Customer Thank you for your assistance [redacted] e Garage Door Enterprises, Incdba Garage Door Medics [redacted] *** [redacted] License #: [redacted] May 19, Revdex.com [redacted] *** [redacted] *** [redacted] *** SENT VIA ONLINE Revdex.com PORTAL Dear Sir or Madam, We dispute the allegations in the complaint belowWe made several attempts both by telephone and in writing to resolve this Customer’s complaint to no availHer allegations that we have been abusive or unresponsive are simply untrueThe garage door opener this Customer requested we install on her garage door was operating perfectly and to manufacturer’s specificationsThe age and condition of the customer’s garage door were the root cause of the Customer’s complaintAs she refused our recommendations to either restore the garage door to it’s proper operating condition or to exchange the opener for one that could me modulated to a slower speed, there was no resolutionHistory: On December 20, 2014, the customer had us out to her home reporting that she was unable to get her garage openedUpon arrival, we discovered the customer had a one-piece tilt up type garage doorThese garage doors require special hardware and springs in order to open and close properly (EHardware and One Piece Door Springs)The customer had pulled the vault release (which allows you to manually open the door) so hard, the cable had pulled loose from the mechanism and the garage door would not release to openWith the Customers permission, we cut a hole in her garage door large enough for our technician to put his arm through in order to manually open the garage doorUpon opening the garage door, it was discovered the customer had a water pipe broken directly above the electric socket and the Genie garage door opener – this water leak had flooded both the electrical outlet and the garage door opener itselfShe was very lucky she did not have a fireThe customer discussed with our Tech the type of opener that would work best for her one-piece tilt up doorThe customer had been using a Genie garage door opener that was over years old and was very worn – our Tech joked with the customer that it probably could barely raise the heavy one piece garage door and probably opened very slowlyBased on the type of door, the weight, height, and length of her garage door, the Tech recommended a Liftmaster Model (or Model 8075) chain drive garage door opener, (1/horsepower) with a foot rail and a vault releaseHe recommended a chain drive opener so that it could be dialed back on the smaller gear to operate just a little bit slower – this reduces bucking in the older, one-piece style doors and is a very cost efficient way to work with an older one-piece garage doorThe customer was insistent on installing a screw drive model as she believed they operated smootherShe understood that the electrical outlet would need to be replaced as well as the drywall and any other repairs necessary to repair the water damages, and that she would call us to come out to complete the workOur technician put together her work estimate for installation of a screw drive opener and included a second remote, rolling the $service fee for today’s visit into her opener purchase and proceeded to get signatures and payment from the customerOn January 21st, we went back out to the Customer’s home, and installed the new Liftmaster screw drive garage door opener with the foot rail, vault release and one extra remote per the customers instructionAll work was completed, and the customer was very satisfiedShe even gave our service tech an extra “gift” to say thank youOn January 29th, the same Technician was sent back out to the home as a warranty callThe customer was reporting the door was making a popping noise when fully openingThis is caused when the door “bucks” through movement of the door hardware and is very common on one-piece doors that have worn or bent door hardwareThe new opener opens the door faster than the door hardware can accommodate – resulting in a pop or buckOur Tech found the one-piece door had Ehardware on either side of the garage door that appeared worn/bent, as well as worn garage door springsThe Tech found nothing wrong with the garage door opener itselfThe Tech explained in detail with the customer what he found and recommended one of the following two options: aShe could repair the worn Ehardware and replace SLsprings – thereby reconditioning her garage doorbOr she could replace the screw drive opener with a chain drive opener which would slow the opener speed and reduce the buckingThe best solution would be to repair the worn hardware, but we understand our customers financial situation and always make recommendations that will hopefully workThe customer declined to have any repairs done to the door and declined to replace the opener with a chain drive model that would reduce the buckingShe stated she would just deal with the popping noiseOn February 4, a second Technician was sent out to the home to meet with the customer to review her complaint about the garage door making a popping sound again as a warranty callHe also found that the door hardware (Ehardware and springs) were worn and needed to be replacedThe customer refused to sign our paperwork for that visitRESOLUTION OFFER The following day, our Service Manager spoke with the customer in an attempt to find a suitable solutionThere was nothing wrong with the garage door opener we installedThis had been checked by two qualified garage door technicians who independently pinpointed the same issue – her door hardware was failingThe customer was adamant there was nothing wrong with her garage door hardware and would not listen to either of our Technicians nor our Service ManagerAt this point, we made her two offers to attempt to resolve the issue: We offered to replace the screw drive opener with a chain drive opener that could be modulated to open slowerWe would not charge her for the uninstallation and new installation of the openers and we would refund her difference between the sale price of the two openersShe declinedWe then offered to remove the screw drive opener, rail, vault release and additional remoteWe would refund $of the $she paid, charging her only for the original service call to open the garage door ($99) and the labor charge for installing and then uninstalling the opener she purchased ($99)In either solution, our company would not be able to resell the opener as new as it had been installed - so we would be absorbing the cost of the opener and taking the lossShe declined both offersFor the next few weeks, the Customer refused to accept any further phone calls from us, she did not return our calls, nor the letter we sent to her and our attempts to resolve the issue have been met with silenceShe has also filed a dispute with her credit card companyBased on her most recent remarks, it sounds as if she may or may not have replaced the opener with another oneAs she refuses to return our calls/letters and she refuses to return the opener, rail, vault release and remote, our hands remain tiedIf she has now had someone else remove some or all of our installed product, we are the ones “injured” in this instanceWe believe we are at a minimum entitled to be paid for the original service call, $(for the opening of her garage door when she was locked out of it), and $for our installation of the opener $(normally charged at $150)Return of our property continues to be requestedSincerely, [redacted] Controller

My garage door was in major need of maintenanceI called Garage Door Medics and Leo was sent to assess the situationHe was very professional knowledgeable about what needed to be repairedThe door was not shutting completely (one side was higher than the other)Leo replaced the bearings, springs, and cable and then tested and adjusted the door and explained everything to me along the wayI also bought a door opener because the one I had was no longer workingI will have them do the yearly maintenance and will use them again without any hesitationAlso, the office staff was very prompt at answering my phone call and kept me up-to-date as to when the technician would be arriving

We just called Garage Door Medics for a minor repair and were very pleased with the serviceOur technician, ***, was very polite, professional and knowledgeable about the problemHe had everything fixed and working again in less than minutesI would definitely use their services again and would recommend them to anyone in need of garage door repairs

The technician, Leonardo V. was professional in every way. Did a great job. A credit to the GDE company. I have had a very positive experience with this company [redacted] ***, Coronado, CA

I was very pleased with this companyThey arrived within the hour window that I was quotedMy technician, Allan T, was professional, knowledgeable, and got the job done in a timely mannerI felt that he was also honest! I give my visit out of stars!

I used Garage Door Medics as part of my home warranty to repair my broken garage door springUpon inspection of the repair the tech contacted my home warranty company and informed me that they would not cover the required repairI would have also been required to pay the service to have the tech come to my home, though the repairs could not be completedthe Technician *** *** was very adamant about helping me resolve my issue and requested that since he had made the visit they he at least provide an estimate for the repairsDue the severity of the damage the estimate pretty expensiveHe called in to his manager to see if he could be authorized to provide me additional discountsHe explained that I was being charged a service fee for the visit and also appreciated my Military serviceAs we agreed on the discounted rate, he began servicing my garage doorHe thoroughly explained to me what had caused my issues and explained how they could be prevented in the futureAdditionally he also threw in a free complete garage door tuningI really appreciated the customer service I received from ***, and the companyNot to also mention that this service was provided on Christmas EveThank You *** *** and Garage Door Medics for EXCELLENT SERVICEI will refer you to additional customers in the future

Wonderful Service! Thank you!

*** *was an OUTSTANDING Representative of Garage Door Medics He called beforehand when on his way He worked quickly and efficiently while also explaining the different options and costs He used easy to understand analogies for me to "picture" what he was talking about, cleaned up afterwards and took away all the old/broken parts
All-in-all a terrific experience
Ask for *** if you want the BEST!!!

*** *** was outstanding

Wonderful, professional, prompt, courteous service by both Bridget and *** I would gladly use them again and highly recommend Garage Door Medics to everyone!!

Excellent Service from *** *** in Springtown, TexasTop notch service, Quick, Arrived on time, completed the service without any problems

Great experience....on time, knowledgeable and very friendly

We had an incident this morning that resulted in bending our garage door out of shapeGarage Door Medics was able to schedule the a service call the same day and the tech, *** *did a great job of repairing and getting the door back into good working condition

As always, great customer service! I have used this company for years, and highly recommend them

This is the second time I have used them and both experiences were great The second was even better than the first Excellent technician, had *** *** Efficient, knew his stuff, great personality I would highly recommend this company and I will use them again if I ever have a garage door problem I have already recommended them to at least neighbors

Excellent service, from making the appointment to showing up on time to doing top notch work

Jacob was extremly helpful and courteous He was thoughtful when cutting a hole in the garage door to allow for a less costly repair in the future I would highly recommend him and will definitely contact him in the future with any garage door needs

I was very happy with service from this company They arrived in a timely manner and the tech Gene A was courteous and professional I would recommend this company to friends and family

Our technician was able to come earlier than our scheduled time He clearly explained why our opener needed to be replaced, and that our existing springs were not the correct size He replaced the garage door opener, keypad and springs in about an hour, and was polite, professional and very helpful Our door was always very heavy, and now can be easily lifted manually, if needed We are happy with how quiet and smooth the door opens with the new lift system