GBS International

Jonathan R. was very helpful and efficient in assisting me today. I called to set up my travel insurance and transportation. Jonathan explained all aspects in detail, so I didn't have any additional questions. This was a great call without any obstacles.

I recently spoke with Unlimited Vacation Club agent Mark - x507. I wanted to take the time to express my appreciation for a great customer service experience. Mark was courteous, knowledgeable & patient with my multiple questions.

Very satisfied with the service I was provided with today.

Thank you

Jean provided EXCELLENT customer service. He was very tolerant and patient taking time to answer my many questions, clearly explain the program and my benefits as a Unlimited Vacations Club member and help me maneuver the reservation process. All with a very professional, yet personable, approach and demeanor. I very much appreciate his help and will look to leverage his expertise and service again.

Jean was great, informative and awesome!!!

Very simple and easy process, reservation completed in less than 5 minutes with all the information I needed to make a decision.

Ande answered all my questions and explained my membership benefits very clearly.

We had a great experience with UVC. The agent was super friendly, helpful, and knowledgeable. Would recommend.

Johnathan R. was very patient and extremely helpful for me today!!

I called the reservation centre twice and both times it was a delightful and helpful exchange.

good value for money and good customer service

Melvin the sales manager and an account rep named Jose provided excellent customer service and resolved a resort booking issue we experienced to our satisfaction. We were very pleased with Melvin's genuine interest in addressing our concerns.

I called to pay for my honeymoon. Eduardo was amazing and super helpful!

Very professional listening & understanding

great experience

Aisha was amazing. Genuinely appreciated her help

We are members with Unlimited Vacation Club. We contacted them recently about doing a price match on our already booked vacation. We were fortunate in that we got Penelope again (worked with her already in the same month). She remembered us from the prior call and made the whole process enjoyable and easy. We can't recommend her enough. Over the past 2 years, we have had positive experiences with this business.

This was a terrible experience for us. Our personal concerier was horrible. Didn't even get to talk with this person. It was always someone different. It's was a big hasel to get the right discounts and prove. Also trying to make the payment took 4 days cause none of the representative knew where the payment was going. They said they would hold the original deal till Monday which they did not. Missed a whole day of work on Monday the 27 of November trying to get the payment to the right place. This was a very stressful tasks that took 4 days to complete. In the end it costed us time and money when it shouldn't have. When purchased this contract we were told this would be alot easier because we would have a personal concier to do all the leg work. We feel we did all the work and yet we have to pay for there service which is $150 a year. We think it's unfair cause they did not help in our opinion.

This is my first time trying to use our UVC Gold membership to reserve 2 weeks in the Dreams Las Mareas, Cost Rica. "Christina" in customer service was wonderful in helping me use 3 of my free nights, then 11 days following. She made sure our junior suite was booked as we wanted and took the time to explain the possible insurance and how I can arrange airport transfers.

I needed to make a change to our group booking of 10 rooms. It was the second time our plans changed and we had to adjust our reservations. UVC and especially, Aisha was very professional and accommodating, and made the process painless. We can't wait for our trip!