George Brazil Air Conditioning & Heating

Steve D And David R did an excellent job while sealing my duct work. They were polite, clean and efficient.

CJ B. was very cordial and took care of our needs quickly.

Had 2 new York 3 ton 16 seer air conditioners installed this weekend by Roberto & his crew. Very pleased with the quality of work & cleanliness of work. Would definitely recommend Roberto & George Brazil to anyone needing repair or replacement.

I've used George Brazil since I bought my first house in 2012. I respected the timely responses and the quotes that I received from the work I've had done. The customer service side of things from both in office and technicians has always been a little troubling and my last experience with them has officially my liking for them over the edge.
I recently had to replace an old A/C unit and my first thought was go to George Brazil since I've built a good connection with and at least trust. The deal sounded decent and the promises were there initially. Once the work began however things went downhill. The installers left the palette and straps along with some other trash from the new A/C unit in my front yard, then my unit started to make a little rattling noise and our original technician, [redacted], told us to call him if anything seems concerning which we did but to this day haven't heard back from him after leaving a VM for him. Then came the financial issues came which ultimately is the reason for this review. We were promised a nice compensation offer since our A/C went out over the weekend to stay in a hotel for two night and we would be comped up to $100 a night. We took them up on the offer and submitted our bill as requested and received confirmation that they received our paperwork. The offer stated that we would be reimbursed within the week after our paperwork was signed and processed. One week passed so I called in to check on the status of our refund and it turns out that nothing had been done since our paperwork was pending a signature. [redacted] apparently didn't get the proper places signed and so nothing was going to be processed. The issue I had with this was [redacted] called me back after we first finished signing our papers and noticed he missed something but he informed me that an e-mail acknowledging the exact area with my consist would suffice and everything would be fine. The second issue I had with this was that clearly no one was communicating since it took my call a week after the fact to catch this issue and have it brought to anyone's attention. What followed was George Brazil's financial team asking me to make arrangements to accommodate [redacted] and his schedule in order to get an initial to process the documents. There was absolutely NO WAY that a fax could be sent to sign off or have [redacted] or another representative meet up at work to get these papers signed. That may seem ridiculous on our part but I don't think it is fair to us to have to take time off from work to sit and wait for a window of time to have just the papers signed considering this was a mistake made by them. We settled on scheduling the latest window they had which was 6-8. We had a dinner planned that night by the way and decided to keep the dinner plans and play it by ear since [redacted] was over 2 hours late to our initial appointment when the A/C actually went out (which is an entirely different rant). It's a good thing we left the dinner plans because it wasn't until 8:15 that we got a call from [redacted] stating that he was going to be super late again due to a last minute call and he wouldn't be at the house until 10 p.m. We are now on week 2 of this process and still no refund and no updates on whether or not our paperwork has been processed. Needless to say we are stuck with George Brazil since our new A/C has a warrant associated but this has less to do with the work they do and more to do with the extremely poor customer service that they have.

[redacted] was our comfort advisor. He was originally called to look at a ductless cooler for our bedroom. I had installed a Train AC 5 years ago by another company. [redacted] went into the attic several times to evaluate the situation on a very hot Arizona day. He advised us to what we really needed and wrote up the contract. When [redacted] Q. and Ivan came to our house they were neat and clean and headed directly into the attic. [redacted] came down from the attic and sweating bullets he stood in the bedroom and said this is good but I can do better! He ran a completely new line to the back of the house to the bedroom and it has been fantastic ever since. All of these guys worked hard and really put out great work. I have a new company now to handle my plumbing and cooling issues....George Brazil. These guys all deserve a major pat on the back as they all went above and beyond to solve our cooling needs in the master bedroom. Thanks Guys you did your company proud!

Excellent work done by [redacted], and [redacted]. They were also thorough in testing out the new A/C and gas heater systems.

The service people were prompt,professional and wonderful knowledgeable. [redacted] worked clean and efficient. I would recommend them to everyone I know.Thank you

[redacted]. Is very friendly and knowledgeable. He always offers us tips to save energy, is polite and very considerate of our home. Since we have met [redacted]., we always ask for him when it is time for our semi annual A/C checkup.

Gabriel, Saturday, April 26, 2014

We called George Brazil to install a light and a light switch in a closet. George Brazil sent Gabriel to perform the electrical work. Gabriel’s professionalism on including the homeowner continuous participation and explaining our different options between, a light on the ceiling or to have a Wall Sconce was very informative. So we decide on the Wall Sconce. First of all, Gabriel ask for our input as to where we would like the placement of the Wall Sconce and light switch, once everything was measured he showed us the location of where the final placement of the Wall Sconce and light switch would be mounted. His experience and patience’s to explain to us any questions or concerns we may have had were answered to our satisfaction. To my surprise Gabriel installation was methodical as though he was placing it in his own home. The quality and craftsmanship performed was outstanding, because the Wall Sconce and light switch looks as it has always been there. Secondly, we found Gabriel’s thorough inspection of our present electrical wiring in our house very positive. Gabriel pointed out that the outlet next to the laundry sink should be a GFI outlet, which is something that the homebuilder and the city inspector missed. Third, Gabriel was informative about our fire detectors being older than ten years old, and should probably be replaced. I was skeptical so I looked on the Environmental Protection Agency website http://www.epa.gov/rpdweb00/sources/smoke_alarm.html and Gabriel was being truthful. Finally, Gabriel also checked our electrical panels which is 17 years old and informed us that in the future we should consider breaker switch replacements. This was our first time to use George Brazil for any work. The professionalism and quality of work that Gabriel performed tells us that George Brazil prides themselves with quality service and in turn repeated customers. In the near future we will be calling George Brazil and asking for Gabriel to complete all of our electrical needs.

Thank-You Very Much

Juan & Silvia

Gabriel, Saturday, April 26, 2014

We called George Brazil to install a light and a light switch in a closet. George Brazil sent Gabriel to perform the electrical work. Gabriel’s professionalism on including the homeowner continuous participation and explaining our different options between, a light on the ceiling or to have a Wall Sconce was very informative. So we decide on the Wall Sconce. First of all, Gabriel ask for our input as to where we would like the placement of the Wall Sconce and light switch, once everything was measured he showed us the location of where the final placement of the Wall Sconce and light switch would be mounted. His experience and patience’s to explain to us any questions or concerns we may have had were answered to our satisfaction. To my surprise Gabriel installation was methodical as though he was placing it in his own home. The quality and craftsmanship performed was outstanding, because the Wall Sconce and light switch looks as it has always been there. Secondly, we found Gabriel’s thorough inspection of our present electrical wiring in our house very positive. Gabriel pointed out that the outlet next to the laundry sink should be a GFI outlet, which is something that the homebuilder and the city inspector missed. Third, Gabriel was informative about our fire detectors being older than ten years old, and should probably be replaced. I was skeptical so I looked on the Environmental Protection Agency website http://www.epa.gov/rpdweb00/sources/smoke_alarm.html and Gabriel was being truthful. Finally, Gabriel also checked our electrical panels which is 17 years old and informed us that in the future we should consider breaker switch replacements. This was our first time to use George Brazil for any work. The professionalism and quality of work that Gabriel performed tells us that George Brazil prides themselves with quality service and in turn repeated customers. In the near future we will be calling George Brazil and asking for Gabriel to complete all of our electrical needs.

Thank-You Very Much

Juan & Silvia

Excellent, quick service by [redacted] and [redacted]. in installing our new air conditioner. Professional, good communication and expert knowledge of the system. Our second air conditioner from George Brazil and they both work great.

[redacted] P. and [redacted] did a fine job of correcting our sewer plumbing backup. Both were very pleasant, arrived on time, explained everything, and left everything in great shape.

Fantastic customer service. I cannot be more satisfied!! George Brazil has made the entire experience from purchasing a York AC system, to install a pleasant experience. Pricing, warranty,quality installation. Everyone has done the finest job possible to insure our happiness. Our service tech [redacted] even brought a portable unit to keep us cool during install. Office staff are friendly and efficient, installers, [redacted] and [redacted] are friendly, skilled, proficient and trained hard workers.

We were really impressed with the service technicians ([redacted] & [redacted]) who installed our new heating & air conditioning system. They were very effiecient, friendly and explained all the new controls.

Wonderful team.... fast, quick, knowledgable. VERY pleased with thier performance.

Very profession and did a great jos

Just had [redacted] to our home for our 6 month warranty check up. So very impressed with [redacted] as he caught that there was a breaker that was a 40 amp instead of 50 amp and replaced it. He handled himself professionally, and was friendly and went above and beyond to make sure all our needs were met. Love this company!!

Getting a new heat pump into the small closet of our old house was a huge, difficult job, but the guys remained positive, professional, pleasant, focused and did not give up till they succeeded. They were doing just as good a job when they were finishing and must have been tired as when they finished. Great experience all around!

Oner M. very informative, friendly, and answered all questions.
Installers also helpful & friendly.

Good products, good service, good people. Service and/or warranty calls on our HVAC system have always been on time as scheduled, the service folks courteous, knowledgable and helpful. The latest warrant work by Mike F[redacted] and Brad H[redacted] was typical: on time, professional, courteous. What more can you ask?

Very friendly, great attitude, knowledgeable, cooperative