George Brazil Air Conditioning & Heating

Ruben M. and Jason Z. are two professional, dog friendly, hard working tects. Each tect deserves a box of 'gold stars' for spending hours on a very hot afternoon repairing my air conditioner.

Two other tects had serviced the air conditioner previously and it didn't work. It's now been a couple of weeks and all is going fine! ! !

The machine is new and it is my hope that it's not a lemon. My 1st machine lasted 26 years with only seasonal checkups until its last year.

Congratulations to George Brazile for have two such fine servicemen on board!!!

Brandon W. with George Brazil Air Conditioning did a great job getting our AC running again. He was very professional and competent and kept us informed throughout the service. I would definitely recommend Brandon for any AC needs.

Service was on time, done well, and with no hassle

Monte L[redacted] was very helpful in finding a workable solution to what we needed and what we could afford. He explained everything and was very professional and respectful. Monte was great with getting us on the list for next day air!

Jorge V and Camilo were FANTASTIC with the installation. Again. VERY professional, respectful, informative and neat. A great experience for us with George Brazil Air conditioning and Heating.

Austin O,,Sherwin H., and Steve D, did an excellent job for us and made the requested adjustments as we asked. Their work was quick, efficient and with minimum disruption.

we appreciated their clean, pleasant demeanor. a pleased and satisfied customer..

Roy H is the only Service Pro that I request to service the air conditioning. He is always professional in his actions and abilities.

There was a problem with our new unit installed by George Brazil company. Jacob W[redacted] came out to check the unit. He researched the problems and took care of all of them. It took two trips for him, but he completed all needed repairs. Competent and reliable. Would highly recommend him and his company.

Michelle J., the service technician from George Brazil, was friendly, informative, and thorough when completing an inspection of our air conditioning unit. I would highly recommend the company and will continue to use them in the future.

Over the last few years I have called this company for a summer air conditioning service check-up. Due to the friendly and efficient air conditioning and heating service provided by Jacob W[redacted] a technician with George Brazil Air Conditioning & Heating company, last year I decided to entered into in their annual service program offered by the company. I would recommend the George Brazil Air Conditioning & Heating to anyone seeking service and/or repair of their AC or Heating units.

Phil S. did a great job when he came to do a maintenance check on our new heat pump. He is very knowledgeable and explained a lot of things about how our heat pump functions, what to expect and what is normal for the system. He also pointed out adding a surge protector to the unit to better protect it. We were extremely pleased with his work, his attitude and his attention to customer service. We will be asking for Phil to come back whenever we need service or a maintenance check done to our heat pump system.

Been using George Brazil for years. Great service, great team!

We had George Brazil install our new heating and cooling units. Rhino F., Delroy S. and Elijah M. did the work and we were extremely pleased with all that they did. They worked non stop for over 13 hours and didn't quite finish. We think that is a very long time to expect them to work in case the quality of work might possible go down after those long hours and then start again the next day. We thought all three men worked very hard and they were very respectful and pleasant to be around. We have only positive things to say about them.

Beau D[redacted] arrived on scheduled time. He was very professional and knowledgeable. I highly recommend him and George Brazil Air Conditioning and Heating for all your HVAC needs.

Review: Purchased a new York a/c unit including the furnace from George Brazil on 8-8-2014. Cost of $10850.00. This unit has not functioned correctly since install. It makes a very loud clunking noise when it goes on and off. Called George Brazil to check it twice, they installed foam around the top but it has not solved the problems. Both times the George Brazil technician told us the noise is normal and nothing is wrong with the unit. The unit is so noisy my neighbor has complained. This unit is not energy efficient as stated by the George Brazil rep who sold it to us. We believe that George Brazil lied to us regarding this unit, took our money for a defective unit and simply are unable or unwilling to make this right.Desired Settlement: We believe george brazil lied to us and sold us a defective unit. Both service calls we requested from george brazil resulted in the service tech installing foam around the top of the unit and telling us the noise is normal for this unit. So basically we the customer have been cheated and lied to. We have absolutely no faith in George Brazil taking care of this problem.

Business

Response:

Good Afternoon, Apologize for my delay as George Brazil is still working with [redacted] in trying to rectify the problem. Thus far George Brazil has upgraded the condensing unit from a single stage to a 2 stage unit to help with the noise issue. George Brazil is also planning on cleaning the Ductwork at the Customers convenience. Justin S[redacted] ( Warranty Manager) is working very closely with [redacted] to make sure customer is happy. I’m hoping this will be resolved sooner than later and will update progress ASAP, thanks! Kind Regards, Vinny M[redacted]George Brazil Air Conditioning & HeatingHVAC Service Managervm[redacted]@qhmamerica.com###-###-#### Office###-###-#### Cell###-###-#### Fax

Business

Response:

Good Afternoon, Apologize for my delay as George Brazil is still working with [redacted] in trying to rectify the problem. Thus far George Brazil has upgraded the condensing unit from a single stage to a 2 stage unit to help with the noise issue. George Brazil is also pl[redacted]ing on cleaning the Ductwork at the Customers convenience. [redacted] ( Warranty Manager) is working very closely with [redacted] to make sure customer is happy. I’m hoping this will be resolved sooner than later and will update progress ASAP, thanks! Kind Regards, [redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]###-###-#### Office###-###-#### Cell###-###-#### Fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes, the unit has been replaced. I still have other issues with this company that need to be resolved. I am waiting for a response from the company.

Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the unit has been replaced. I still have other issues with this company that need to be resolved. I am waiting for a response from the company.

Regards,[redacted]

Business

Response:

Good Afternoon, On Tuesday 8/25/2015, I spoke with [redacted] regarding CID [redacted]. [redacted] said she is happy with the new unit and wants to give it some time to make sure the unit will stay quiet and perform efficiently. [redacted] also mentioned that she will be sending a letter to Jim who is the President and Heather and Ann Vice President regarding an email she accidently saw in the installers folder that was written by Justin S who is the QA Manager. I apologized for the unprofessional choice of words that were used in the email and will do whatever it takes to resolve this matter. Please extend my time to resolve this complaint as I’m not sure when George Brazil will receive the letter, thanks in advance!Kind Regards, Vinny M[redacted]George Brazil Air Conditioning & HeatingHVAC Service Managervm[redacted]@qhmamerica.com###-###-#### Office###-###-#### Cell###-###-#### Fax

[redacted] promptly and quickly performed the inspection and testing of our system. He offered suggestions to create better efficiency of filters and system. He was very courteous.

Both [redacted]. and [redacted], were right on time, explained the entire process that they will be performing, kept me updated on the progress, and when they left both the garage and backyard were spotless. You would have never known that service was performed.

[redacted]. was courteous, professional, and did a quality installation of a light fixture in our master bath. I was impressed with George Brazil, a company with which I had never had any prior association.

Very professional, timely and courteous. Quality work.

George Brazil Services is a highly professional organization that you can depend on 24/7. [redacted]. is like his associates a highly professional and knowledgeable individual that performs his responsibilities in an outstanding and confidence building manner. I have no concerns on relying on Mark and George Brazil Services for all of my electrical service needs.

Amazing, professional service. We have seen the ads but [redacted] delivered on the company's promise today. [redacted] was very knowledgable and explained everything to us. He was was very particular about his work which you don't often see these days. It was a great experience and we will call George and [redacted] again for any additional services we need.