George Brazil Plumbing & Electrical Services

I had Cole T come out for what was to be a simple swap out of a kitchen faucet. It turned out to be a swap of the faucet and replace all inside under the counter hardware along with a new garbage disposal. Cole explained every repair that needed to be made before he made the changes. I now have a new faucet and a new disposal that should last me a long time.
Thank you!!

Cole T. gave top notch service to a multiple pipe issue in two bathrooms. Highly recommended.

Tony V. did a super job in hanging a kitchen light fixture for me. He arrived on stated time and recommended the best way to hang the light from the ceiling. It looks super! Tony knows what he's doing, is very knowledgeable regarding electrical installations, and was a pleasure to talk with. I will ask for him for my next electrical project.
WJP

Technician sent was Mr. Cole T. Young man was very knowledgeable, courteous and affable. Started work at 1620 and ended a 2030 all by himself as no one else was sent to assist him. Did an excellent work and was very clear in all his explanations of job performance and costs. Definitely a pleasure to deal with and an excellent company representative. Kudos!

Service was timely and professional. Cole took the time to answer my questions. The installation was first rate.

The technician was very professional and friendly.

Raul V[redacted] was our service tech and di an excellent job in identifying our electrical problem and providing advice regarding repairs.

Extremely professional & knowledgeable! This is now my company for all my plumbing & electrical needs.

My first experience with George Brazil was to purchase a new air conditioner. The associates on the phone were friendly and sent out an agent to explain all the details, cost and time involved with installing a new air conditioner. I am very pleased with the air conditioner and the company. I just had a new faucet installed in my bathroom tub. It was so corroded that I couldn't get it off, neither could my husband. We didn't want to do more damage than needed so we called George Brazil again. 2n time same associates were great and associate who installed it was friendly and informative. We ended up getting a product that descales the water before getting attached to our pipes there fore NO MORE CALICUM BUILD UP VERY VERY HAPPY

Review: Due to their lack of desire to fulfill their commitment to warranty your services and repairs after six months even though you state that you warranty for one year you will no longer have me as a customer. After a maintenance of an RO system (for which I believe I was overcharged), in which the repairman (?) took the system apart and reassembled it, within six months the system sprung a leak that sent water through my home. When contacted, the company did not take any responsibility including repair and replace of materials or workmanship even though the invoice I received from the company when the work was done stated that there was a Warranty: 1 year parts and labor. Of which they offered neither.Their shoddy workmanship has caused me a great deal due to the flood from a plumbing repair. When I contacted the manager, he stated that he would do nothing to make the situation right. The repair cost over $500 and a new system is only $350.Desired Settlement: I would like a refund on for the work done on the RO system. They had a change to send someone to repair it but offered nothing. I have since had it repaired by another company.

Business

Response:

I am writing in regards to the plumbing complaint that Mr. [redacted] sent to your office in August about the services he received from AJAC, Inc. d/b/a George Brazil on January 24, 2014. In January, a George Brazil plumber went to Mr. [redacted] home and evaluated multiple plumbing issues and some maintenance needs. The item at issue in the recently filed complaint relates to a single item of work completed more than 6 months ago with respect to changing filters and membranes in an existing reverse osmosis (RO) system that Mr. [redacted] has under his kitchen sink. George Brazil supplied and installed new RO filters and a membrane, but George Brazil did not install or provide the RO System that cracked more than 6 months later. In short, George Brazil did not supply or install the RO System that broke. Here is a picture of the RO System immediately after George Brazil installed new filters and membranes, and you can see that there are no cracks in the pre-existing RO when we left Mr. [redacted] home in January.As is our standard practice, our plumber gave Mr. [redacted] a written quote for the work to be done. Mr. [redacted] chose what work he would like done and signed an authorization signature before we did any work. At this time the price was clearly written out on the invoice so that there was no surprise of what the job would cost. Mr. [redacted] was aware of the cost to perform a maintenance filter and membrane change out on his RO. We did not replace Mr. [redacted] whole existing RO system, we only replaced the RO's filters and a membrane inside of the RO’s cylinders. Our price to replace the whole RO system is more than performing a maintenance filter and membrane change out on his RO. Mr. Eliot’s price quoted in his complaint for an entire RO system is not a price or for the quality or type of an RO system that we provide to our customers.Six months after our original work, we received a call from Mr. [redacted] stating that he had a leak under his kitchen sink on his RO unit. He stated that we had worked on it before and that it should be under warranty. When we have warranty issues we send our Quality Control Manager (QC) out to our client’s home. On July 30, 2014, our QC manager arrived at Mr. [redacted] home and found that one of Mr. [redacted] cylinders on his pre-existing RO had cracked. Our QC manager took the below picture of the cracked RO cylinder and stated that we would call him to go over our findings.I called Mr. [redacted] after reviewing invoices and original pictures taken from six months ago as well as the new picture of the cracked RO cylinder and a discussion with our QC manager. I stated to Mr. [redacted] that the filters and the membrane are under our warranty as it is stated on the invoice, yet that was not the problem because the item that failed was his preexisting whole reverse osmosis unit. I reiterated that it was his pre-existing product that cracked, indeed we did service it six months ago, but we are not responsible for something cracking six months down the road on equipment that we did not install. If we had originally installed the RO then we would replace the entire RO system under our warranty.Mr. [redacted] did request us to return money that he paid to be part of our plumbing membership that has discounted pricing and maintenance benefits. We promptly obliged and we did return $220.24 to him as he requested for his service agreement membership. We also offered to replace the RO for him at a discount from our prices, but he hung up the phone and ended the phone conversation.We stand behind the products we provide and install. But we do not warranty pre-existing RO systems installed by others. We did refund him for his service agreement membership and offered to replace the RO at a discount. We provided a service and unfortunately he had a crack develop that caused a leak on his pre-existing RO that was provided and installed by others and we cannot be held responsible to warranty an existing system that fails six months after we installed filters and a membrane. There has been no allegations that there have been any issues with the filters or membranes that we installed. They appeared to have functioned correctly for the six months prior to the pre-existing RO cylinder cracking. What George Brazil did had nothing to do with the subsequent crack in the RO filter.Please reevaluate thiscomplaint as we do not see how we can be liable for an unreasonable request to warranty something that we did not install. Thank you for understanding in this matter.Sincerely,[redacted]George Brazil Plumbing, heating and Air conditioning

[redacted]. was punctual, courteous, and professional from the moment he arrived. Job was completed in a timely manner and I am very satisfied with the service.

The service tech from George Brazil went above and beyond to find a leak in our evaporator cooler unit in the attic. We had 3 other techs out over the course of 3 years and many hours spent searching; all of them told me there was a leak but they were unable to locate it. The George Brazil tech was able to locate it in the bottom coil in less than a coupe of hours. He was knowledgeable, professional and very pleasant. He even put on boot covers every time he exited and re entered our house. I would recommend George Brazil to any homeowner who feels like they are not getting quality service that is reliable and transparent.

[redacted] was very nice and made sure everything was kept clean as he did his work. He even put on some booties to prevent tracking dirt throughout the house.
Above all, the work suggested and completed was beyond my expectations. The cost was higher than I thought it might be, however the price does include another electrical inspection about a year from now and the items worked on are like new, if not a little bit better than new (better components than originally installed.)

Service Pro, [redacted] was very professional and helpful. First impressive thing was that he was right on time. He explained options before work was started and continued to explain what he was doing and what his findings were. Repairs were made quickly and work was very satisfied. Very respectful of my property. Will definatly call and use this company again.

[redacted], was very pleasant to deal with he immediately addressed my problem and resolved it in less than 5 minutes. He then explained in detail the various service contracts that I could avail myself of for any future electrical or plumbing problems.
[redacted].

[redacted] was great! He was friendly and got the job done quickly.

[redacted] came out to repair a toilet. After diagnosing the problem, we agreed to installation of a new toilet. He did a great job - was professional, efficient & polite.

best service received . Service rep took time to explain everything. Very friendly.

Ernesto J[redacted] was outstanding.

Personable, knowledgeable, and likeable. diagnosed the problem quickly and repaired it , also quickly. Because of him, we decided to become lifetime members of the Brazil Company's team.