George Brazil Plumbing & Electrical Services

Technician was very helpful and explained in depth all of the work that needed to be done and made suggestions for improvements which we chose to do. At each step of the process he asked if we had questioned or comments. His demeanor was pleasant and he took great care to make sure that all of our belongings were protected as he completed each part of the job.

Quick, efficient service with particular attention to neatness at the work site. Ernesto

served as the plumber at my house explaining to me each step of the way as he

successfully unpluged a kitchen sink. This company has served as my plumber for a number of years. I keep returning to them as I can count on them to arrive on time, search out the problem and solve the problem.

My thanks to George Brazil plumber Darrel R in Phoenix, AZ. Provided me an estimate for sewer pipe repair & held to it. Ran into unexpected electrical issue. Called someone from Gearge Brazil electrical division to correct problem before continuing to find & repair cracked sewer pipe. Caused him to work extra hours. Worked from 8 AM till 7 PM. Was determined to finish the repair in one day in near 100 degree heat despite the unexpected electrical wire problem. A good man to represent George Brazil for positive satisfaction. Thank you Darrel

Choosing George Brazil for our air conditioning, electrical, & plumbing needs was one of the best choices we've ever made. George Brazil's representatives are always very friendly and professional.
Today we had the pleasure of being served by Ernesto J[redacted], plumbing technician, who installed a new water heater. Ernesto carries on the fine tradition of George Brazil helpfulness and professionalism. Ernesto is a superb representative for the high quality that George Brazil Services always provides.

While I have not yet had any work done by George Brazil I have met with a couple of their people for estimates on work I need to have done. I am super impressed with the both Mark B (electrician) and Cole (plumber) and the knowledge they bring to the table. They helped us understand exactly what we need done, and how their company will provide us the best service. I am convinced.

Some may think it is a bit early to be singing their praises but the truth is that after dealing with so many companies that are slow to respond or whose technicians don’t seem to be able or willing to really explain the work they will be performing, it was a breath of fresh air to work with these guys.

I can always provide a new review once the work is done :)

Great service!

I would like to thank George Brazil for hiring Tony V[redacted]l. Effective, knowledgeable and courteous. Thank you Tony.

I cannot believe the level of gracious customer service displayed by Elijah O with George Brazil. Our whole house lost power and it was determined to be the breaker, which needed to be completely replaced. He explained in a way we could understand what was wrong, and showed us our options. We didn't go with the most expensive choice, and he didn't hassle us on it. He made us feel confident in the choice we made and explained perfectly how it would resolve our challenge. He was here for nearly 6 hours but always had a smile on his face, and worked hard and efficiently to fix the problem. I'll never need to call anyone else out there, because Elijah and George Brazil really can fix it all!

I had an electrical problem that took out most of the house. Anees saved the day and worked late into the night to solve my problem. He performed an excellent job in a professional manner. I would recommend Aniss and George Brazil Electrical Services to any and all.

Do not. I repeat. Do not use George Brazil for plumbing or electrical. This outfit is a complete scam. They overcharge for everything they do. As mention before in other reviews everything they troubleshoot is a $300 bill. We had 2 ground fault outlets replaced. They charged us $180 per outlet plus labor for a part that costs $20 each. When my wife questioned them about the cost of the part they gave her some bulls$&@ story about their electrical outlet being superior. I wished at that point she had just kicked the technician out. I will never let this outfit back in our home again. Unfortunately we have a new plumbing service contract with them as well that I have to walk away from. I'm writing this review hoping that other consumers don't get screwed like us.

Review: I contacted the company to have a broken water heater replaced. The Technician gave my wife a written contract to replace the water heater for a charge of $972.14 plus tax. The document specifically states: "I hereby authorize you to proceed with the above work at the price of $972.14". While the tech was installing the new heater he continually attempted to get my wife to agree to additional parts and or services. Although the quoted price included a pan, the tech tried to convince my wife to add a drain hole and line for an additional $100.00. She declined and advised the tech that she just wanted the heater as specified in the contract. After the work was complete the tech claimed that he had to add some wiring and that work increased the charge by, you guessed it, $100.00. When she asked why she hadn't been advised of this before he went ahead and did the work he stated; "yeah I should have told you". He offered to lower the charge by $35.00 implying that if she did not agree he would remove the cord and leave her with a heater that wouldn't be able to heat.Desired Settlement: Probably not much that anyone can accomplish. When the company called on the 7th to conduct a coustomer satisfaction survey and my wife expressed her dissatisfaction she was told they would call back later that evening. That was the last we heard from them, it appears that they have their money and they really don't care about how we were treated. I assure you I will never do business with them again and I will warn others to avoid them as well.

Business

Response:

Dear Revdex.com:I have contacted David [redacted] about the complaint ID [redacted] that he filed with your office on 07/08/2014. I also talked with my technician about the job that he had done for the [redacted] and asked manyquestions which proved that we need to give our technician some follow up training on “upfront” pricing. When I called Mr. [redacted] I explained that I would be giving him back $100 No questions asked. I also stated that we would be counseling our technician and in no way this was our regular practice. I talked with Mr. [redacted] about the training that we obviously failed to give to our tech and that we take this very serious. I asked him if this was acceptable and he agreed that it was and he would possibly consider using our services in the future.In reviewing this complaint and after the counseling with our technician I feel that we have reached a point where our technician will never give a price upfront again and add more to the bill when the job is complete.We strive to provide the best service possible to everyone in the valley and do whatever it takes to make sure that our clients feel that they received the best service.Sincerely,[redacted]General ManagerGeorge Brazil Plumbing

The team of **, [redacted] and [redacted] were great. They were meticulous when they came to clean my duct work. They were fast, detailed, clean and very respectful of my personal property and furnishings. I would highly recommend them.

[redacted] was professional, knowledgeable, and reviewed all the options. I had limited time, and [redacted] made sure the work was completed, and explained the work that was done and charges.

[redacted] was excellent and I really appreciate his help and work!

Outstanding service from [redacted]
I have been in customer service for many years with global companies where customer service has continually been of utmost importance and always expected! Unfortunately, too many companies have sacrificed these requirements. My experience with George Brazil’s company completely restored my confidence in great employees who cared about their customers.
I recently needed some electrical service work completed and contacted George Brazil. [redacted] was assigned to assist me with the issue and I could not have been more pleased! What an absolute delight to work with [redacted]! He was so friendly, confident, enthusiastic, and his knowledge was impeccable. He spoke so highly of the company he works for, he was an excellent listener, accountable, responsible, polite and courteous, and was patient in explaining everything that needed to do be done. He left “no stone unturned,” completely cleaning up everything when he finished and reviewing everything he had done with me, even after staying late to complete the installation.
[redacted] is the epitome of a stellar employee, and truly an asset and “voice” for George Brazil. He should be the standard by which all others are hired! Please commend [redacted] for the outstanding work he did on this project!

Scottsdale, AZ
May 22, 2015
Outstanding service from Gabriel
I want to commend [redacted] from your company who was [redacted]’s excellent secondary resource. [redacted] introduced [redacted] and immediately we were pleased with his politeness, courtesy, and happy demeanor. He always had a smile on his face. He was very thorough and also explained things well. Even when he did some rework on a ceiling fan, he remained calm and did his job with patience and professionalism. He was going out of town the next day but willingly worked late to ensure our installation was completed that day without any complaint. He was easy to talk with, worked efficiently and quickly, and was a pleasure to have in our home.
[redacted] is another excellent employee, exemplifying the quality of employees you have. He was wonderful! Please express my appreciation to [redacted] for his exemplary work on our electrical projects.

Scottsdale, AZ
May 22, 2015

Everyone here treated us professionally and courteously through our hot water heater problem. The answering team, the dispatcher and the tech himself were friendly and knowledgeable. We would not hesitate to use them again for any of our home needs.

Mark was very knowledgeable and understanding of the frustration plaguing my wife and I with the air conditioner compressor going out on an air conditioner three times with 60 days. Although the air conditioner was bought from another company, Mark provided information to the technicians from the other company in the hopes of help restore our home to a more comfortable temperature. He was unable to do any test because the new compressor, he did not charge me for the service call. I decided then and there I would call George Brazil for any electrical work I would need in the future and did so yesterday and today am waiting for the electrician. It was nice to have an understanding soul during our frustrations. [redacted]

Ernesto did a very good job, explained the problem and my options, and completed the installation quickly and professionally. Once again, great service from George Brazil.

I would highly recommend George Brazil Plumbing and Electrical. Recently, Mark B. was the technician who assisted with my electrical issue. He was knowledgeable, courteous and professional.

Excellent service. Quick response. Mark B was a GREAT technician. Thank you.