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George Brazil Plumbing & Electrical

3830 S 38th St, Phoenix, Arizona, United States, 85040-1812

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George Brazil Plumbing & Electrical Reviews (%countItem)

We were experiencing some technical difficulties with our wifi smoke detectors where they were going off randomly. I called and someone came out the same day, which was also a Sunday. I recieved a confirmation email with a picture of the technician so I knew exactly who would be showing up. There was a technical issue within one or more of them that was affecting the whole set of 6. They replaced them all for us for free without so much as a word. Their customer service is always excellent as well. It doesn't matter whether you are talking to them on the phone or they are at your door to perform work. Extremely professional.

George Brazil Plumbing & Electrical Response • Sep 17, 2018

thank you for taking your time and letting us know of your satisfaction with your services. You are correct, customer service is so vital and we are happy you were happy!

My wife and I were very pleased to work with Jeremy M. recently. We both appreciated the way he fielded questions, and answered them in a direct and non-technical way for us. The problem turned out to have a simple fix. So we both were happy that he took the time to offer a clear explanation of how the condition develops, why it develops, and the kinds of steps that people can take do to remedy the situation. Thank you, Jeremy!

George Brazil Plumbing & Electrical Response • Sep 17, 2018

thank you for your review. Our technicians are great at explaining to their customers the ins and outs of the service they provide. This is why it is so vital for our technicians to see the issues firsthand and offer solutions to their customers. This way customers can gain confidence in making the best decisions for them and their families. We appreciate your business and hope we get to be of service to you again in the future!

Gotta love Jeremy......always ask for him.....Jeremy is on-time, friendly, very knowledgeable, gets to bottom of problem, excellent results...…George Brazil is a great company and they are lucky to have Jeremy!
***, satisfied customer

George Brazil Plumbing & Electrical Response • Sep 17, 2018

Thank you ***! It never gets old to read how appreciated our technicians are by their customers. We appreciate you taking the time and sharing your thoughts with us, thank you!

Fast, experienced and trusted service! They met all of my expectations and then some.

George Brazil Plumbing & Electrical Response • Sep 17, 2018

we are honored you chose us for your service needs. We will be here again if you should need us. Thank you!

Very good tech. Very polite and explained everything very clearly

George Brazil Plumbing & Electrical Response • Sep 10, 2018

Thank you ***! We appreciate your business and you taking the time and giving us your feedback!

I called the company after discovering water on the floor in the garage and was able to receive service by the afternoon. Ernesto from George Brazil Plumbing did a good job, friendly and professional. He replaced a broken water softener. Upon insulation, he explained how it worked, about the warranty and cleaned up the area.

George Brazil Plumbing & Electrical Response • Sep 10, 2018

thank you for your feedback. Its vital for our customers not only to know what they are purchasing but the ins and outs of the products. Our technicians are talented with not just their installs but the information behind the products they work with. We appreciate you and your business!

Robert did exceptional work. He ran into a few complications but he kept going without complaint. He was always pleasant, positive & upbeat. Remarkable work ethics.
I am extremely pleased.

George Brazil Plumbing & Electrical Response • Aug 29, 2018

Lila we are happy you were extremely pleased with Robert and the services he provided you!

I didn't like the fact that they do not give you an idea or a block of time ( like from 7am to 11am)
instead you have to wait on them anywhere from 7am to 7pm. The first thing when this guy set foot in the house he started the sales pitch. I just wanted my hot water flushed. I had gone through the sales pitch over the phone with the first contact (Bill) when I called to find out how much the job would cost. Then when I told him I had heard it already, he continued to try to convince me to get a 3yr or a lifetime contract. Then he wanted to get my permission to go through my whole house to check for plumbing or electrical issues. This is way too intrusive and nosey. For all I know he could be casing the joint!!!!!! I told him NO! I just want my hot water heater flushed. about 10 minutes later he came in and tried to show me and tell me that I needed to replace the anode something or other because it would extend the life of the hot water heater. TOO MANY HIGH PRESSURE TACTICS. WHEN HE WAS DONE I HAD TO SIGN SOMETHING THAT SAID I WAS SATISFIED! How should I know if I was satisfied before a I could evaluate if the thing was working properly or not? I know that other companies are also high pressure especially if you are elderly. I think we are targeted and they try to intimidate us
and that we probably have the money in general when you live in a resort community. I am not convinced by all the "reviews"????
Cheryl G

George Brazil Plumbing & Electrical Response • Aug 27, 2018

Thank you for your feedback Cheryl. I have asked a supervisor to give you a call to review your service with us. Im sorry you experienced the feeling you did. I can assure you that our technician was not "casing the joint." This is a routine procedure for our technicians. We do this as a courtesy for our customers. We found that a lot of people typically do not look under their sinks at their supply lines to make sure they are not rusted or leaking slowly. Our technicians are experienced to look for these possible issues and help with preventing possible issues in the future. Again, thank you for contacting us and someone will be reaching out to you shortly.

Everything went great, calling, scheduling, arrival, resolutions, paying. When I called I was told how charges are figured for a call, plumber was lined up for same day, I appreciated email with picture of technician, and how well he explained the options and costs and how well he took care of the problem.

George Brazil Plumbing & Electrical Response • Aug 14, 2018

Linda, thank you! It is wonderful to read your review and know that the core values of George Brazil are shining though our employees onto our customers!

Fernando was the service provider for my water heater. He was courteous and efficient. I felt confident he knew what he was doing. He worked late finishing the new install so he offered to come back and look at my other units on another day to make sure they are in good working order. I did get the service contract. I will be confidently using George Brazil for my future needs

George Brazil Plumbing & Electrical Response • Aug 14, 2018

Welcome to the George Brazil Family Cheryl! Thank you for your review and business! We are confident that you will be satisfied with your services and membership, thank you!

Very efficient. Jeremy was prepared and organized upon arrival. He was efficient and friendly.

George Brazil Plumbing & Electrical Response • Aug 14, 2018

Thank you John! We try to be prepared to handle most issues immediately to be efficient and help our customers! Thank you for our business.

Be aware of their $40 service call charge, and the $270 charge if diagnostics take more than 10 minutes! Absurd and no mention of those costs when scheduling.

George Brazil Plumbing & Electrical Response • Aug 07, 2018

Thank you Mr Mills for reaching out to us. We are happy that we were able to speak with you and come up with an acceptable resolution. I am sorry again for the situation but am very relieved we could work things out.

George Brazil Plumbing & Electrical Response • Aug 07, 2018

Thank you Mr Mills for reaching out to us. We are happy that we were able to speak with you and come up with an acceptable resolution. I am sorry again for the situation but am very relieved we could work things out.

Tom from George *** was right on time [at the start of the time window], was very professional,explained everything he was doing, and thenasked if I had any questions or problems. An outstanding employee!

George Brazil Plumbing & Electrical Response • Aug 03, 2018

Thank you for your kind feedback! We are happy you were happy with Tom and the services he provided!

Ernesto J. Did a great job! He was very professional and efficient. Thank you.

George Brazil Plumbing & Electrical Response • Jul 30, 2018

Thank you Dot, we are glad you were happy with Ernesto and the services he provided!

We had an electrical short in our refrigerator outlet-- A live person answered the phone after hours-- an appt was arranged for the next day-- Electricians showed up on time-- identified the problem and repair was done.

George Brazil Plumbing & Electrical Response • Jul 30, 2018

Thank you Sylvia for your feedback. We are happy we were able to get right out to you and have the issue resolved. We look forward to helping you again in the future!

Excellent work and provided suggestions that saved me some big bucks down the line. Pleasure to have these guys working on my system

George Brazil Plumbing & Electrical Response • Jul 23, 2018

Hi Carl and thank you for leaving us a review! Our technicians are great at fixing issues and helping our customers find potential issues and providing solutions. We look forward to helping you again in the future!

I called George Brazil on Monday and was given an appointment for Wednesday, which was the perfect time. I received a courtesy call 45 minutes prior to technician, Ernesto, arriving. I also received an email with his picture and other information. He knocked on my door exactly 45 minutes later. I showed him the pressure valve breaker that was broken. He explained what needed to be done, gave me the quote, which I signed off on, and began the work. When the repairs was finished he mentioned another plumbing problem we were aware of, gave me a quote and I had him do that repair also. Ernesto was very professional and personable and explained everything in terms I could understand. He tested each valve and cleaned up both areas as he completed repairs. I would recommend Ernesto and George Brazil to anyone needing plumbing repairs.

George Brazil Plumbing & Electrical Response • Jul 19, 2018

Thank you for taking your time and leaving us feedback on your visit from us. We are happy you were happy with Ernesto and the services he provided for you. It is important to take care of issues but we also feel it is important to educate our customers so they are aware of the how's and why's. We look forward to helping you in the future when needed.

Walter was fantastic. He had a BIG job and completed it with a smile on his face. He was professional, helpful, thorough, and nice. I will definitely call and ask for him again for any plumbing needs in the future.

George Brazil Plumbing & Electrical Response • Jul 16, 2018

Thank you so much for your feedback! It is always great to read how the core values of George Brazil shines through our technicians onto our customers. We look forward to helping you again in the future!

We called George Brazil to get a technician out to our home to fix a water leak in the kitchen. Dave M was sent out. He was thorough in checking out the water pipes and in explaining the problem and what it would take to fix it. He was very professional and courteous. We are so happy that we got Dave. He fixed the problem and made sure that all pipes were working. We would highly reccomend him for any plumbing problem. We have had a service contract with George Brazile for our air conditioner for three years and would highly reckoned this business for any problems.

George Brazil Plumbing & Electrical Response • Jul 13, 2018

Thank you for your feedback Richard. We are happy you were happy with Dave and the services he provided. We also appreciate your continued business!

Rinalldo G. rebuilt our toilet. He was knowledgable, friendly and thorough and did an excellent job. Thank you very much.

George Brazil Plumbing & Electrical Response • Jul 10, 2018

We are glad you were satisfied with Rinalldo and the services he provided for you!

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Address: 3830 S 38th St, Phoenix, Arizona, United States, 85040-1812

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