Gillece Services, LP

Review: In response to an ad on a billboard for Gillece....$49 to change 10 outlets/switches, I called and scheduled an appointment on Monday for the following Friday, for between 12:00-4:00, and was told I would get a courtesy call 1/2 hour prior to the tech's arrival. Never rec'd a call, but when I called to inquire was told a tech might be there by 6:00. Re-scheduled for Sat., between 12-4. Again, no call. When I called was told he might be able to make it by 6. Re-scheduled for Sun., between 8-12. 11:15 rec'd a call saying someone would be here by 2:00 as I was scheduled for 10-2, which was inaccurate. I explained again the inaccuracies and that I had spent a total of 12 hrs. Waiting. Customer service rep assured me a tech would be here by 12:30. At 1:15 a tech showed up at my door, asked what service I wanted. Told him that the outlets and switches needed changed for their $49 special. He said if I wanted 2 pronged outlets changed to 3 pronged outlets, which I did and had told the original customer service agent, that I was not eligible for the special. He said the person I spoke with first should have informed me, but the tech's usually end up being the bearer of the bad news. So I waited a total of 13 hours over a 4 day period, w/o the courtesy of calls or accurate information being given to me.As this was my first interaction with Gillece, I will never recommend them nor will hesitate to relay my experience at every opportunity.Desired Settlement: I would like to have my outlets and switches replaced.

Business

Response:

In regards to the complaint I would like to point a few items.

- The customer did book this from a special from our website. the website does list the promotional guidelines to the outlet special. I have included those below. One of the promotional guidelines is that grounding must be present for us to complete the special. in her home grounding was not present. She booked directly from our website but did not read thru our Promotional Guidelines. When she booked the call the customer service rep also informed that grounding must be present. We also did not charge the standard trip fee for to the customer as a customer service gesture. There is not much more we can do, as we did not charge them anything. we do apologize for any time the customer felt wasted and strive for customer satisfaction.

This offer is valid for residential households with residential grade devices only.

Single-family residence only.

Residential customers only.

Does not apply to rental/landlord-tenant property.

Does not apply to commercial property.

Does not apply to trailers/trailer homes.

One offer per household.

White or Ivory outlets only – no custom colors.

No Decora style fixtures.

No custom cover plates.

All outlets and switches must be readily accessible.

Multiple-gang cover plates not included.

Switches must be single pole switches only.

No dimmer switches.

Grounding must be present for grounded outlets.

No GFCI outlets.

Subject to code requirements.

Offer valid only for services performed during regular daytime hours (7am to 7 pm).

Trip charge is additional.