Gillece Services, LP

I would like to reject the business's response to my complaint. I have reviewed the copies of the agreement they sent to you and I do not see anywhere on them where it specifically states as to whether it is a company warranty or a manufactures warranty, even on the certificate I have from them stamped with # 1254 specifically from Gillece Services and signed by Mark K[redacted] that says Congratulations 10 year parts and labor warranty, 5 year no lemon guarantee 5 year performance guarantee and 2 year money back guarantee, to which I have mailed the Revdex.com a copy of this, now however Gillece handles their manufactures warranties is up to them but when you give your customers a certificate stating that their parts and labor are covered for 10 years and they call with a problem with their furnace they are under the assumption that parts and labor are covered and when you tell them when they ask if it is covered and you tell them no it expired after 5 years surely you can understand our confusion when we have this certificate that states 10 years part and labor.

Gillece states they work 24/7, yet at 8 pm every night for 3 consecutive nights they have called to state they have no-one to come out and crews will begin working again at 7 am the next day, their response to my original complaint was not a response at all but rather a commercial. In addition, it has now been 8 days since Gillece was called to service our furnace and they have not come out at all, in addition, since filing a complaint with the Revdex.com, they have now charged our account $96.00 and have done absolutely no work.refund money inappropriately taken from my account, $96.00

Dear Revdex.com,Thank you for allowing me to respond to this subject. I wanted to point out that when the customer purchased her equipment, we informed her in writing that her warranty would only be valid with yearly maintenance. We took care of her and made sure that her problem was...

resolved, we apologize for any misunderstanding. For her troubles I will send her a gift card in the mail.Thank You Again

Dear Revdex.com,   After reviewing the concern. We see that the client was scheduled and rescheduled. We would be happy to refund her $95.00 and also offer her a free tune up for next furnace season. This is in our records and she can call in and make the appointment when she wants...

it.  Thank You  Tom

Again thank you for allowing to clear this matter. We wanted to point out that the client reported that she did in fact speak to me. That is not a lie, her comments reflected this. I agreed that we did speak in length. I also informed her that my position at the  company is to resolve concerns, and therefore she would need to speak to me.  Her comments asking why we offered her the 500 savings and 5% Discount is simple. At that time we offered a client 5% to get Approved for finance prior to the field supervisors arrival. We also gave a 500.00 discount for any new purchase. I once again will revert back to the signed agreement between us and the client. This signed agreement is valid, factual, and sufficient in the state of Pennsylvania.  The client does not carry a warranty with Gillece at this time. They have not been able to produce any documentation of this claim, other than a piece of paper with some notes taken on it. None of which is signed by the client and or a Gillece employee. We have provided the client and the Revdex.com with a Signed contract to support our side of the story. We ask that the Revdex.com consider this matter resolved due to evidence and documentation  provided.

Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr. [redacted].  I had a conversation with Mr. [redacted] in regards to his concerns. I had asked him to email pictures. I gave him my email address. I spelled out my email address as well.  A while later we received email...

thru our website that he had not heard anything. I then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages 2 times. As of today I had received an email from Mr. [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field manager. I have included in this response the 2 email that I have send out, the last being dated on the 3rd of June. We will be happy to resolve the concern, if the customer will return our response.

Mr. [redacted] called our office pertaining to biometric screenings performed prior to the effective date of Bpa’s administration of  December1,2017. The manager who spoke to him conveyed this and that we had to verify with the customer.  He became irate and rude and demanded payment on a...

program we knew nothing about nor had proper documentation.His lack of professionalism was quite evident in how he conducted himself demanding payment from a new health plan administrator that was not in place during his firm’s work.if Bpa receives proper industry standard invoicing and approval from the customer, we will process his invoice and have our client fund it.Mr. [redacted] cannot yell and threaten Bpa employees when we tried to politely explain the situation that Bpa was new and he program was again prior to Boa’s Effective date. Sincerely, Morris MasinterPredident

It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibility. However, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $63 that was charged. It is the companies' policy that if they cannot clear the problem then the snaking is free. Does a new claim need to be opened to completely resolve all issues?

The fact to this matter is I had to pay for the same job twice if Gillece would have done the job right the first time I would not have had to pay twice. They did not honor there warranty at all and since I had the work done by a real professional it hasn't backed up since. I [redacted] never use them again and [redacted] advise anyone to never use a company that does not honor it warranty

Financing was simply presented as 12 months “same as cash”.  I can provide a copy of the application showing that the APR% was intentionally leftblank and never discussed.  However, this is the least of my complaints.  As far as I’m concerned the $125 compensation is for the mess left behind since a HEPA filter and plastic wasn’t used as written on the agreement.  I also had to replace my missing DeWALT folding pocket knife and Olympia E-Z Read tape measure.   There is no need to verify whether the pipe gurgled or not prior to work performed since gurgling does not occur unless the newly installed pump is operation. The pump and associated plumbing now creates a trap vacuum that causes the aggravating sound.  I indeed declined a “discounted” simple vent fix since it would have cost me an estimated $300-$450 on top of the $7,148.77 already spent on unsatisfied work.   I’m simply asking that this be remedied by honoring their published “100% satisfaction guarantee on all workmanship and products. We will come back at no additional cost until you are satisfied with our services.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Eshenbaugh's response is apples to my oranges. First off, I never spoke to him ---it is a lie. Tells me the character of him right off the bat. The issue is they replaced a $60 part incorrectly which shorted out the motor and charged me $2,500 for it.I had to hire another contractor to replace the motor. Yes, other options were noted to me at prices which should be illegal. It is not right for contractors to charge un-suspecting consumers outrageous prices ($9,800 for a new AC unit) then claim ignorance, and the Revdex.com gives them a solid rating. Gilleece's response was a lie, the contractor who replaced my motor informed me of the bad installation - I expect a refund- the number now I believe will be left up to the business and the integrity of the business- which I see now is zero.
Regards,
[redacted]

Dear Revdex.com and Client.... In regards to the consumers concerns... We have address his concerns with the gentleman he has been in contact with about his filters. The client was not charged for the filters, therefore we do not see any monetary reimbursement due. Unfortunately we do not control the manufactures rep. He is an independent from the manufacture who travels around the region. Once the appointment was broken we were unable to secure him right away again.  We are happy to try and book him again for the client.  One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the area. I do believe I have asked the copies of utility bills to show the increase. We are happy to stop the gold plan membership, and review any past use of it to determine the refunded amount. We also will be happy to review the independent study the client received. he can email me at [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resolution.
Regards,
[redacted]

Dear Revdex.com,     Thank you for allowing us to respond to this clients concern. We understand that there are always 2 sides to every story and we appreciate you allowing us to respond in a timely manner.   In regards to the clients concerns, I have attached a copy of our...

companies waiver signed by the client. The client was fully aware of the risk involved in the process of snaking a 61 year old pipe. The home was built in 1954 and all of the original pipe was in place. the average life of drain lines is 30 years , therefore this pipe was double its life standards. We gave the client options to repair the line to make it functional. Also please keep in mind that the client called us because they had a issue, they wanted us to resolve the problem. I would be happy to discuss this further with them, they can contact me at ###-###-####

Dear Revdex.com,Thank you for allowing us to respond to this matter... In October of this year we recommended a cleaning of the unit, but the customer said they would call us back to get it done. The previous issues they are referring to were breaker tripping issues and we proposed to them to upgrade their...

panel. We have no record of any other occurring issues, other than the ones listed above.

We would be willing to support the removal of the credit inquiry from the customer's credit report as long as the credit reporting agency is willing to grant this approval to the customer accordingly.

Refunds can take up to 10 plus days for the bank to accept. We will verify on our end that the refund was processed thank you

Even the next day, they was supposed to come between 8am and 12pm and didn't even call until almost 10am and told me they would be here between 4pm and 9pm, so I wasn't even first the next day after waiting for them for 8 hours the previous day. I was told a gold member was put ahead of me so I had to wait even longer. But finally after yelling and complaining they did finally come around 11:30 am, which was more then 24 hours so they are lying when they said they was within 24 hours. And I figured they would give me nothing for wasting my whole day. But I still wanted to put this on here so people know how arrogant and incompetent they really are. From not being able to fix my sink 4 years ago to almost burning down my house with bad wiring on the AC back in July of 2012. Worst heating and cooling company in western PA.Regards,

Dear Revdex.com,Thank you for allowing us to respond to our customers concerns. We will be happy to refund the customers $96.00 for the bronze plan enrollment without question. If the customer would have asked us for this, we would have been just as happy. Our techs have been working day and night trying to help all customers without heat. This customer did have heat, and we chose to service customers with no heat. We apologize on not living up to our expectation of the customer, however we can only handle the cold as everyone else can. It is our goal to satisfy all customers. We however cannot control sub zero temperatures. We strive to do the best that we can. thank you again

MY MAJOR COMPLAINT AGAINST GILLECE IS WHEN THEY BUILT A CLEAN OUT, THEY DID NOT MAKE A CONNECTION FROM THEIR CLEAN OUT PIPE TO THE SEWER LINE PIPE. IT DOES NOT MATER IF OLD PIPE, NEW PIPE, TERRACOTTA PIE, CLAY PIPE OR LEGO PIPE WAS USED THAT WILL NOT CHANGE THE FACT GILLECE DID NOT MAKE THAT CONNECTION FROM CLEAN OUT PIPE TO SEWER LINE PIPE. NO MATTER HOW GILLECE TRIES TO CHANGE THE SUBJECT AND I WILL USE A QUOTE FROM MR. E[redacted]: “ WE ALSO UNDERSTAND THAT PLUMBERS USE DIFFERENT LINGO WE UNDERSTAND THAT HE USES CITY SEWAGE AND NOT SEPTIC” THIS IS VERY CONFUSING, THEN STATE I AT ONE TIME HAD A SEPTIC TANK? GILLECE’S INCOMPETENT ACTIONS CAUSED FINANCIAL STRESS AS WELL AS PSYCHOLOGICAL STRESS. WHEN I PURCHASED MY HOME IN 1988, THERE WAS NO WORKING SEPTIC TANK! TOO DATE NO WORKING SEPTIC TANK. WHEN [redacted] TORE DOWN GILLECE’S FAULTY WORK AND REPLACED IT WITH A NEW CLEAN OUT, THEY USED NEW PVC, PIPE. WHEN YOU REPLACE CLEAN OUT PIPE YOU USE NEW PIPE,   ONCE AGAIN I AM CONFUSED? WHY WOULD YOU USE ANYTHING BUT NEW PIPE?