Gillece Services, LP

Review: I'm am filing this complaint for my father, [redacted] who is 91 and I am his power of attorney. He is on oxygen and has memory issues....dementia. I spoke with him recently about wanting him to call [redacted] Heating to inspect the furnace. I called Sept 30 my dad's home as always and to my surprise he says the heating men are here...they're carring up the old furnace ....he said the men told him the old furnace had rust cracks all kinds of scary stuff...he told my father we could have blown up! Or died of CO2 poisoning. Okay, I was shocked. I live in Ohio I should had driven there, but I didnt. He didn't know the cost of this new heater said it would be great...they'd have central air and all this stuff....the men were already with in moments caring the old heater up,the stairs after just coming!!!This was not [redacted] but a company called, Gillece. That night my father didn't sleep he was worried the next day more and more men were at his home.....two of the men pulled [redacted] aside and told him to get out of the contract....my father did. He had the man sign a legal pad that the furnace instillation was cancelled on Oct 1 2014 However, my father didn't remember when I asked him if he paid the Gillece anything or gave his credit card...I was in a frantic calling the credit card company and. And trying to protect his assets fearful that he has fallen victim of a scam. I called Visa Gillece put a 20,544 card and another 708,00 charge on his card with out completing the work that they "sold" to my elderly father....they left with the old heater in their garage.After, I disputted the charges I had Mr [redacted] himself come out and inspect the old furnace that Gillece took out....he said the furance was fine...spoke with a [redacted] over the Phone who works with Gillece and asked why he took out a perfectly working furance...it was crickets on Gillece's end of the phone These Gillece people were scamming my father. Mr [redacted] was looking over the things they were trying to put on his new furance bill.Desired Settlement: To continue....two UVA bulbs, a expensive thermostat that needs wifi ...they don't even have wifi....a 20,000 furance is insane.Gillece has agreed to refund the full credit bill and to foot the bill for what it will take for [redacted] heating to reinstall the original working furance.

Business

Response:

Dear Revdex.com,

Thank you for allowing us to respond to this claim. This was a little bit of a misunderstand of which we have already refunded the gentleman's money. We have also agreed to assist with some other cost occurred with this claim. The furnace was over 30 years old, it was recommended due to the age and inefficiency that it be replaced. The customer also suggested that his wife suffered from allergies and was complaining about he amount of dust in their home, hence the Indoor air Quality products. Finally the Customers electric panel box was outdated and it was suggested to be replaced to update the Air Conditioning. However it is Gillece policy to try to involve a next of kin when dealing with someone who may need assistance in making the decision. According to our rep, he ask the cus[redacted]er about involving a child or another relative or neighbor and He declined. Once the gentleman wanted to canceled the call we without any pushback gladly accepted the cancelation. We also immediately refunded all of the customers money. We have offered no push back what's so ever, and we have done what was best to handle the situation.

thank you

Review: I recently purchased a home and during the house inspection, the inspector stated that there was no evidence that it was recently serviced and suggested I should get that done when I moved in. I called and made a appointment with Gillece to service and check the furnace. The employee showed me with a camera that some of the heat exchanges were cracking. He then tagged the furnace and shut it off stating I shouldn't use it until it's fixed. I then called my Homeowners Warranty company and they sent one of there employees out and he said there was nothing wrong with the heat exchanges. I have a documentation from both vendors.Desired Settlement: I would like to get at least the $39.00 I paid Gillece as I had to pay another $75.00. I had to pay this amount to be compliant with the terms of my Homeowner Warranty Company. That way if it did need replaced it would be covered under the warranty.

Business

Response:

Gillece services uses a top of the

line infrared camera system that far exceeds the competition. This camera

unlike any other camera on the market. There is only one vendor of this camera

in the country and Gillece is the only company in the area that uses this

camera system. At Gillece customer safety is our top concern, and it is something we take serious. In regards to this complaint. The customer is aware that Gillece

is not a approved vendor through her HSA. I would like to offer the offer the

following solution.

Review: Gillece advertises that they service the same day or you don't pay. I had a sewer backup on a Saturday. They kept me waiting all day for them until 4pm, and then called and said they could not be there until the next day. I could have called someone else but waited. Despite their advertising, I was charged. They stated that the same day service only applies when you call Monday through Friday 9am to 4pm. This is not stated in their advertising or on their website.Desired Settlement: I think I should be refunded for the $99.00.

Business

Response:

In regards to this customers complaint. she is mistaken, as our website read the following for the same day or you dont pay:

DURING EXTREME WEATHER CONDITIONS, THIS POLICY DOES NOT APPLY *Our "Same Day Service Guarantee" Guidelines: Residential customers only. (Does not apply to rental or landlord/tenant property of any kind.) Does not apply to commercial property. Call before NOON Monday-Friday and before 10:00 a.m. Saturday-Sunday. Must be available all day. Must answer your phone. Attic work excluded. Weather permitting. Holidays excluded. Available in most areas. Priority services only. Gillece reserves the right to refuse service. "You Don't Pay" means trip fees and diagnostic fees will ONLY be waived. Does not include repair or replacement costs. Call for details ###-###-####. www.gillece.com

This customer called in and booked at 12:46 and therfore would not quailify. She booked her call on a saturday. According to our policy This would serve as a valid compalint as she did not meet the criteria clearly stated on our website. The customer also stated we cxld on her late, but we infomred her at 315 that we cannot service her that day, only 3 hours after she placed a call to us. That was hardly all day. Gillece Services should not be valid against Gillece Services.

Review: They are always "running behind". This is the second time we have tried to use Gillece. The first time we were given a four hour window to wait for someone. Ten minutes before the deadline we got a call saying that we needed to reschedule. The next day was the same way. It wasn't until day three that someone came out. We received a gift card upon our complaint. This time we are trying to use the gift card and have found ourselves in the same boat. Day one, three and a half hours into waiting we received a call that they are "running behind ". Horrible way to keep customers.Desired Settlement: We would like Gillece to come out and do the work when the say they will.

Business

Response:

After reviewing this complaint, it appears that the customer filed this prior to the end of the time frame that they were given for service. We choose to call our customers and give them updated information. Yes we were running behind that day, however we have been to this customers home twice and we have yet to charge them for any service. Though our goal is to help every customer every day, there are days when our service may be impacted by things out of our control. Most importantly we want the customer to be satisfied, and therefore have not charged them. The customer did not give any clear indication of anything we could do for them in this complaint. They wanted us to be on time, which we was the following day.

Review: Gillece replaced our furnace in 2008; we purchased their 'Lifetime' warranty that was sold to us as 'Lifetime parts and Labor', and we were told we would never have to buy another furnace - ever. We have hot/cold spots in the house, and the furnace has broken down many times. Gillece did not honor our Lifetime Warranty t first - only after we produced the paperwork and made a big fuss did they start honoring it to fix what is breaking. They have never fixed the hot and cold spots, so we called three other HVAC companies to evaluate our situation. All of them said the furnace is too big for the ductwork and that it would never evenly heat/cool the house because of the way it is installed. Armed with this informtion, we called Gillece to come out and evaluate the situation and provide a plan to correct the issues once and for all. They came by, and then had their head installer come by and evaluate. They did recognize our warranty at that point, and they agreed with the other 3 companies saying that it would never work in its current configuration. Their conclusion was that the furnace is properly sized, and that the ductwork needs to be larger and stepped down in order to get the proper airflow. So they gave us a quote of $24,000.00 !!! to replace the furnace and ductwork. They gave us another quote of $22,000 !!!!! to fix the ductwork on the existing furnace. Twenty-two thousand dollars to increase the size of the ductwork near the furnace? In summary, Gillece knows they sold us a very expensive system that does not do it's job, they have no intention of making it right. They told us that the ductwork is not under the warranty and then gave us the ridiculous quote to fix it so that they can say they are standing by the Furnace warranty.When we paid Gillece to install a new furnace for us, we as lay persons assumed that they would not install something that they KNEW would not work properly. Our old fuuDesired Settlement: We would like Gillece to make whatever corrections necessary to allow a furnace to operate properly in our house with no hot/cold spots, and to ensure that it does not continue to break. This at no cost to us since we have already purchased their lifetime warranty

Business

Response:

I have reviewed the customers file. I found only 2 minimal service issues with the equipment since we installed in 2007 .

The problem that the customer is expecting deals strictly with the air distribution system(Duct system), and not the HVA/C equipment ( furnace and air). It appears the customers duct system is inadequate for the home. According to the customer the home was built in 1960 and is roughly 53 years old. We did not install the duct work in the home, only a HVA/C system (Furnace and Air) in 2007 (roughly 6 years ago) To this date the customer has not shared any complaints with Gillece in regards to this system. Gillece cannot be held liable for something we did not install or maintain. The homeowners issues are strictly with inadequate duct work.

We did offer to correct a problem occurring with the air distribution system (duct system) and did give numerous prices and options to the customers to correct this problem. I would be happy to extend a 15% discount to the customer off any cost to repair this duct system. This is to show a good faith effort to reclaim a great previous customer.

Review: My sewage is backed up in our sewage line, there is sewage on my basement floor...I googled plumbers in my zip code for same day service. The service was promised to be delivered on 1/31/2016 same day and the request was made at approximately 1:00-2:00PM, after calling 4X the rep advises me that the technician was on a job that would take up the rest of the evening and she (Carolyn) assured me that due to short staffing, the services would need to be scheduled the next business dayday (2/1/2016) after calling 2X on Monday 2/1 the service rep gave me the same advice that the technician was on a job that would take up the remainder of the evening. It is now day 2 that a technician has not arrived in our home. I'm incredibly disappointed due to the fact that there is an overwhelming odor of sewage in our home and the company we decided to use has not delivered on the message their brand gives. One of the advertisementadvertisements/guarantees is same day service, 24 hour service technicians available etc. It is now a day and a half later and no one has called to advise that a tech is on the way. It is a health hazard and my level of disappointment is unbearable.Desired Settlement: Desired service is the unclogging of my sewage line. They haven't even managed to set up services to get someone in my home let alone the problem still existing. It is now 32 hours later and no solution has been offered. I just need a plumber in my home ASAP!

Business

Response:

Dear Revdex.com,Thank you for allowing us to respond to the client concerns. My name is Tom E[redacted], Operations Manager with Gillece Services. We no longer advertise Same day service, the client called in after 130 pm on the day she requested service. We were unable to meet that request, and as a customer service gesture we waived the fee for snaking.. We informed the client we would come out to do the service for no charge. We are doing our best to get a plumber out to her home, but we are restricted to after 430 service for this client. He response is , no normal person is home during the day. We could have got numerous plumbers out to her thru-out the day. So her suggestion of 38 hours is not accurate. At this point we feel that its best the client looks for another plumber who can meet her needs in a more timely manner. We do apologize for her inconvenience.

Consumer

Response:

Gillece, your response to my complaint doesn't fully state all facts. The moral to this story and that your website states false info that you have 24 hr service and your automated system physically states that that you guarantee same day service. Day one of request was made around 1:30...that is correct, the representative assured me that a technician would be at my home between 5:00PM-9:00PM on 1/31/2016...after 2 additional calls the rep advised me that "their technician was STUCK at a job" for the remainder on the evening and they would not be able to get someone in my home until Monday 2/1/2016, after waiting all day to receive call from technician I decided to call several different times spoke with someone every time and they assured me AGAIN a tech would be at my home between 5:00-9:00...the same representative claims the technician was "stuck on another job and that they would be sending someone to my home today 2/2/2016...yes they assured me that the fee was going to be waived but at the end of the day the fee wasn't the problem. The problem is the following: after being told multiple times they were sending someone out for service (waiving the fee is not a determining factor what so ever) failure to deliver the branded slogan and misleading me to believe someone was coming to fulfill the services I requested is considered false advertisement. This is a terrible business practice and I can see this company failing soon. 3 DAYS OF PROMISING SERVICE, OFFERING TO WAIVE THE $63 FEE AND THEN ADVISING ME THAT THEY HAVE NO DESIRE TO ASSIST ME AS A CONSUMER IS NOT RIGHT. I've done nothing to deter this company from servicing me...since my complaint which by the way states facts and I have proof of every promise made, this makes absolutely no sense. Failure to deliver...my next step is contacting WPXI, KDKA AND WTAE. Yes I am angry!

Review: On July 5, 2013 I called Gillece because my A/C was not working right. it wasn't cooling down the house. The repairman told me that the cost of the repair (the capacitor was bad) would be $750.00. the other option was $ 550.00 plan but did not include the part I needed. I had no choice, it was on a Friday at 4:30 and we had no A/C. He spent less than 10 minutes on replacing the part and another 30 minutes hosing out the outside unit (with my hose and water) He was suppose to check everything the Freon, the voltage, my inside unit and the furnace which was included in the price he gave me and he did none of that. I called the main office and complained about the service I had received and that the repairman did not do what he charged me for. I was told that I would receive a $400.00 refund. I explained that $350.00 was still too much for the little amount of work he did. I was then told "That's the cost of doing business". I said that I would contact the Revdex.com and the man told me if I did or left negative comments on their website I would not get the $400.00 back. My A/C unit worked for less than 2 weeks and started acting funny, again it wasn't cooling the house. I called another repairman to come and take a look at it. He discovered that the motor in the furnace needed replaced, it was barely running. it cost me another $450.00 in repairs and a day lost of work to get the job done right. Had Gillece done their job right in the first place they would have discovered that the motor in the furnace was going bad and could have addressed it, instead of us suffering for days through 90 degree heat with no A/C, a day of work lost and another repair bill. I will never recommend Gillece to anyone!!!!Desired Settlement: I received a $400.00 refund. But since then I had to take a day off of work and pay another repairman come and do the job right. I would like a full refund of the remaining $350.00 for my troubles and extra costs that I had to endure because the job was not done right in the first place.

Business

Response:

In response to the complaint we would like to address the main point.

The customer had a issue with their outside air-conditioning system. We gave him options to repair and clean his outside unit. 2 weeks later the customers furnace (Inside of the home) blower motor stopped working properly. These are two completely operating systems. We were not contracted to perform any repairs on his furnace. It would be nearly impossible for us to diagnose a furnace blower motor issue, because as the customer stated it started acting funny. At the time of our service appointment the unit was not acting funny at all. This would be similar if the customer took their car to a mechanic had them fix a brake issues, then try to take it back to them because 2 weeks later their alternator was making a funny noise.

The root issue is the customer is unhappy with the price. He however admits that we were his only choice because other companies were not available due to the time and day of the week. Our cost of operating does reflect a true 24/7 service. The truth of the matter is the customer called us at 4:35 pm on the 5th, our technician was dispatched at 6:37 pm, and finished his work at 8:11pm. It is unfair to compare us to a company does not reflect our style of operation, which is 24 hours a day, 7 days per week. Our trucks are fully stocked, as in this case we had the part available on our truck for the customers’ needs.

At this time we have already agreed to the previous settled amount. We will offer no further discounts on this service call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

According to the agreement, when the repairman arrived the price was to check everything!!! the outside unit and the inside. he never stepped foot in my house, if he would have he would have known about the motor. how can he say it was running fine if he never came into the house. That's a complete lie. I was told the reason I got a partial refund was because the repairman did not do all of the work that I paid for, had he done his job I would not have had any further problems or costs for the second repair. he may have been dispatched at 6:37 p.m. but did not show up until around and hour later, and was only here for 45 minutes if that.

Business

Response:

In response to the customer’s response I want to point out the following items. I have also attached the customer invoice to show that we have already addressed all we can with this customer.

1- The customer signed acceptance of work performed.

2- The customer had 3 days to cancel the transaction, if he was unsatisfied.

3- The customer could have got another quote from other companies.

4- The customers unit was working properly for 2 week prior to him complaining; therefore the furnace was in fine working order. If there was a problem with a noise in the furnace why did Mr. [redacted] no address it at the time?

5- We were not contracted to fix the furnace, I have attached the scope of work that did, and it only addresses the air conditioning unit. When he called in and spoke our customer service rep, he suggested that his AC was not working. He never made mention of a noise in his furnace.

6- We refunded money to the customer because he was not completely satisfied with the cleaning that our technician did. We had no issue refunding that portion to the customer. He also informed me at that time that would satisfy his complaint. We cannot control what happens on an older outdated furnace that we did not install or have warranty on.

Quick response time! Super friendly...honest diagnosis. Solved and repaired elec issue quickly and professionally!

Review: 2 issues...1) Gillece came out to fix out Heat boiler in Feb. 2014 and didnt bring all the parts and said they would have to order the 2 parts and will call when they came..needless to say its May and no call..we called them and they said the work was signed off as done but I said it wasnt and they would get the parts and call but still no word..2)I have extra protection though [redacted] which I didnt know I had or I would of called them but they were nice and said they could reimburse me by submitting the bill from Gillece which I did but they needed a breakdown of the parts..I called Gillece and [redacted] called Gillece numerous times and they told both of us that the 4 parts they were to be fix was in a package price and couldnt be broken down which I dont understand...they came up with the price to make the package for the 4 parts why cant they break it down for me to get reimbursed besides its broken down on the bill in 4 parts but they can't give me prices something sounds shady to me on all this..I need your help on resolving this issues I seem to be getting no where with them except a run around..Desired Settlement: I would like the 2 parts done on my boiler fixed like its supposed to be and I would like a break down so I can get my reimburement from [redacted] or Gillece reimburses me to pay off my card for $2080.00 they charged.....

Business

Response:

Dear Revdex.com,

Thank you

for allowing us to address this matter. I spoke to the customer last week. I informed

that we do not issue breakdown of the work performed. She was not happy about

that. I informed her that it seems that we installed all parts. I informed her

that we could send out a manager to verify, and she was to get back to me. I am

still awaiting that call for schedule. We ask that the customer reconsider this

and remove the claim. As we are working with them the best that we can, but

cannot move forward without them contacting us for an appointment. I will place another call to the customer.

Consumer

Response:

First of all I spoke to them about the parts and they said they sent the parts back so now she would have to re-order them and once the parts come in they would call us for us to make an appointment to have them installed and now they are saying that the parts were installed which in fact they were not installed we havent heard from them regarding this matter. When my wife spoke to the about the other matter they told her that the job was finished and closed how can something be finished when they never came back to finish it. also nothing was never mentioned about sending someone out to inspect the job this is the first I heard of it. We are also paying for parts that were never installed. And I still dont know why they cant give me a break down something sounds shady to me. Please see what you can do this is ridiculous.

Business

Response:

We wanted to keep you updated. We have found there was a part that was not installed. We have located the part and now reaching out to the customer to install the part for them. this was a honest misunderstanding. We are in the process of correcting this for them..

Business

Response:

The customers check has been cut and is in the mail as of this morning. The customer should receive the check no later than Thursday of this week. They also should call us directly if they do not receive.

Called in on Sunday night. The people I talked to were very courteous and kept me informed as to when they would be here. Jim came on Sunday morning And fixed the problem in no time Jim was the most courteous as he could have been. I would recommend Jim and this company to any of my friends and family.

Review: Review: Gillece Plumbing - [redacted]• False & deceptive exaggerated diagnosis• Predatory pricing• Extortion Dear Revdex.com,I thought I’d give Gillece a try - due to their annoying ads. I made an appointment for a plumberto estimate-do minor job; I was told that if I did not proceed with the project a $65 estimate feewould be charged, otherwise there would be no estimate charge.The plumbing problem:• “a pin-hole leak in a 3’ section of pipe” : described by plumber [redacted] to an office call• on each end of the leaking pipe - a 4’ span, there are shut-off valves for the watercoming in and going upstairs to a bathroom• pipe section easily isolated without water flow by closing valves at each end of pipe[redacted] looked at pipe, got out a book, and said S292.00. Having identical and much more complexproblems solved by other local firms - [redacted]; [redacted]; [redacted], — for much less money I asked “why so much”, explaining similar and larger problems are normally $100-150.[redacted] replied that he would have to:• Shut off water at main valve• Drain water from house• Recharge house with water once completed I pointed out/ reminded that there are shut-off valves 2’ away on each side of the leak;draining the house was not necessary, AND the price was way out of range for the work actually required. He called his office, told someone of a pinhole leak; customer wanted a better price. The responsewas to apply a $50 internet coupon, making the new price $242. At that point, price was not the issue — I did not want to play his ‘game’ and told him: forget itHe handed me an invoice to pay on the spot for $65. Feeling lied to about the required work,and an exploitation attempt ‘predatory estimate’, I said that I did not want to pay it.[redacted] said that my original telephone call was recorded, explaining the ‘estimate’ charge —they would put a Mechanics Lien on my house if I did not pay.I paid it under this extortion, duress, and threat. The ‘estimate’ (draining/ recharging house) to justify costs were lies. There was noreason to pay $65 to hear that kind of nonsense.My feelings are a tactic of predatory-pricing was being applied: whether a company policy for quotas, or plumber’s motive for commissions, etc. Customers know they will have to pay $65 if they do not have the work done - a grosslyinflated problem description is accompanied with an unconscionable price - the customerrationalizes ‘I already have $65 in it’ — “go ahead”. If it wasn’t for the fairy-tale about draining the house of water, I would have had thejob done for $242 based on above reasoning. Included is a picture of the leak area with in and out shut off valves; thus eliminating thehouse draining fabrication story and my basis for not wanting to pay the ‘estimate’..I thought you should know about this. Thank you [redacted]Desired Settlement: $65.00

Business

Response:

Dear Revdex.com, Thank you for allowing us to respond to this concern. My name is [redacted]. I would be happy to speak to the customer in regards to their concerns. They can call me directly at ###-###-####. Our customer service rep [redacted] informed the client of the service fee while booking the appointment. It is a standard fee for plumbing service calls. From what I can see from the picture, the red shut off valve has a decent amount of corrosion on the shut off valve. Rather than creating a bigger mess by the valve breaking, it appears felt it was best to shut the water off to the home. By doing this it saved the customer money because he would not have to change the corroded valve if it broke while turning it off. We try to give everyone a great experience, and I hope to be able to try with this client again. I am going to send him a 50.00 gift card in the mail as a show of good faith. We hope that this will improve the customers faith in our company. thank you [redacted]

Consumer

Response:

I understand the service call fee: I maintain that the 'said' REQUIRED-WORK to complete the job -- draining the house -- was not necessary to complete the work. My request for service was to complete the project in the most expedient and cost-effective manner -- that did not involve draining the house. Therefore I had NO 'service-call'.Both shut-off valves -- each two-feet on both sides of the leak -- although with external corrosion, operate smoothly. that was never addressed by the plumber.Shutting off the 2 valves, closing the line with the leak -- would have the same effect as draining the house, the neighborhood, or Allegheny County. Thus the 'work-required' to complete the job was grossly inflated - AND - there was 'no service call' -- someone did take a ride to my house. Since the work was inflated the price was also excessive. I did not call to be fleeced, but with expectations to have the job done.I would appreciate a direct credit or adjustment for the expense I incurred. There was no benefit from the experience with the plumber

Regards,

Business

Response:

Dear Revdex.com, Thank you for allowing us to answer the further concern of the customer. After reviewing the concern again, we conclude that the plumber suggested the proper fix to the customer. The customer choose not to go with our service, because he felt the work could have been done another way. In our professional opinion our plumber diagnosed the customers concerns directly. The customer felt that the work could have been done a different way, and we offered to do it the way that our policy states. We do feel that the problem was properly diagnosed, and service was addressed accordingly. As the customer states if we would have offered to do the work or 150.00 this would not be a complaint, however in his opinion it was over priced.

Review: I called Gillece on Monday December 15th at 1:00pm for a clog under my basement toilet. After repeated calls throughout Monday, I was informed after 8pm that they would not be able to come out, and they could reschedule for Tuesday(this even though they advertise 24 hour service) . I was rescheduled for between 8am-12pm on Tuesday, the plumber arrived around 9:30 am. They run ads claiming to unclog any drain for $99.00, which is the only reason I called them. The plumber looked at the flooded toilet and quoted me a $756.00 charge, claiming due to having to remove the toilet it would be a more complex job. I repeatedly asked why he couldn't go through the cleanout located in the floor behind the toilet? He told me that the cleanout was only for the rain water drain that emanated from outside. After removing the toilet and replacing a faulty shut off valve, he was gone in less than an hour and a half. I will NEVER use their services again!!! Not only did he charge me $99.00 to snake a drain, he charged me over $650 to move a toilet and replace a shut off valve?!? To top it all off....I get a call on the 18th asking if I was pleased with their services??!!!Desired Settlement: I would like my charges to be reduced to the charge it should have been, I had no problem paying the $99.00 cleanout fee, and I could even see $100.00 for the shut off valve...but $556.00 to remove and then put back a toilet!!! I would like to receive back the ridiculous overcharge!!

Business

Response:

Dear Revdex.com,thank you for allowing us to respond to this complaint. First I would like to point out that the customer is complaining in regards to the advertising issues in regards to the 99 snaking we offer. I would also like to point out that the customer made no attempt to contact the company in regards to their complaint to allow us to listen to his concern and see if we could resolve it for him. I would like to point out the following items in regard's to his concerns. 1 . He complains about the 99 snaking, but admits that we also replaced a faulty shut off valve. Our advertisement does not suggest we will replace a shut off valve and snake a drain for $99.00. Therefore the customer agrees that we performed more work than advertised. We also do not advertise that we remove toilets and supply parts for the $99.00 snaking. 2. It appears that the customer is more upset with the price of the service, which we gave to them upfront and offered 3 full days to cancel the work. 3. Due to the information the customer supplied and is referring to as a advertising issue, yet they confirm that we did snake the drain for $99.00 we ask that the Revdex.com review this claim and consider it fall under your price complaint category.

Of the companies that I talked to. Gillece was the only company to show up and solve my problem. Gillece stayed true to their word.

Review: Was charged for furnace part $450.00 igniter.when furnace was purchased nov.2009,it came with 10 yr warranty to cover parts and labor.Once a yrear I have to have them do service inspection,costing $98.00,to keep the warranty valid I have used the warranty before.But today I was told I have no warranty,then told part is not a warranty item.Went asked why have I been paying $98 a year.they had no answer.Asked to speak to owner,was told I can not.Had no choose but to pay,have 2 small grandchildren in house.Desired Settlement: Want my money back. Have 4 more years And would like to speak with owner regarding how this was handled

Business

Response:

Thank you for allowing us to clear up the matter with the client. We understand that there are 2 sides to every concern. The client purchased a furnace from us in 2009, after reviewing their contract no where does it state they have a labor warranty. We have in the past offered a 5 year labor warranty, and according to our records that would have expired in 2014. We have done warranty work in the past (2013). At this point we explained to the client that she no longer carries a labor warranty, and the issue was their igniter and that is considered a wearable item.. (similar to breaks on a car). We made that this extremely clear to the client prior to them making the purchase of the replacement item. We have also included the original contract and all the paper work to support our side.

Business

Response:

Thank you for allowing me to Respond to the clients concerns. My Name is Tom E[redacted], Operations Manager for Gillece services. I had the opportunity to speak to the client in great detail in regards to their concerns. I have provided them with documentation that backs up their warranty situation. Thee paper work I provided is a valid contract, with valid signatures. The Paper work they provided is some notes on that a tech wrote, when he informed them it was time to change out the unit. At that time Gillece sent a field supervisor over to them and he wrote a valid contract, at a reduced price and gave them options. The clients valid contract (provided) does not reflect a 10 year warranty. Thank you again for allowing us to clear up any misunderstanding with the client. Attached you will find original contracts with signatures. Thank you

Consumer

Response:

As of this date,Tom E[redacted] nor anyone from Gillece has contacted me.I have tried several more time to talk with someone other than Tom E[redacted].they Even tried E-mail.His response to you again is a lie,about contacting us.As for saying tech wrote notes is not true.how can he explain $500 Gillece rebate and 5% off price purchase also on there,which was used.And how every year a had to pay for yearly check-up to keep warranty valid.

Business

Response:

Again thank you for allowing to clear this matter. We wanted to point out that the client reported that she did in fact speak to me. That is not a lie, her comments reflected this. I agreed that we did speak in length. I also informed her that my position at the company is to resolve concerns, and therefore she would need to speak to me. Her comments asking why we offered her the 500 savings and 5% Discount is simple. At that time we offered a client 5% to get Approved for finance prior to the field supervisors arrival. We also gave a 500.00 discount for any new purchase. I once again will revert back to the signed agreement between us and the client. This signed agreement is valid, factual, and sufficient in the state of Pennsylvania. The client does not carry a warranty with Gillece at this time. They have not been able to produce any documentation of this claim, other than a piece of paper with some notes taken on it. None of which is signed by the client and or a Gillece employee. We have provided the client and the Revdex.com with a Signed contract to support our side of the story. We ask that the Revdex.com consider this matter resolved due to evidence and documentation provided.

Review: I saw an advertisement on TV for Gillece to do Air Conditioning inspections for 45.00. Since I bought my

House in March of this year me and my wife thought this was a good idea. I was warned by 3 people I

know not to use Gillece including a friend of mine who worked for them for one day and left because of

their unethical standards. Boy I should have listened. We called to set up the appointment and on the

call explained to the person setting up the appointment that there is either another air conditioning unit

in the addic (For the addition they put onto the house) or else the Air handler is up there. The lady said

that would be no problem because they know what they are doing and will make sure everything is

running properly. The guy came to the house and did not understand why there was nothing connected

onto my furnace regarding the air conditioning. I explained the lines he was looking for were up in my

attic. He verbally told me he was not going up there and check. I told him the reason I had them come

out was to inspect the Air Conditioner. One of the reasons I asked them to do this was some of the air

was not circulating properly in the addition of our home and that is why we had them come out. There

is no way you can do a full inspection of an air conditioning unit without looking at these parts. So he

went outside and spent about 3 minutes looking at the unit outside and told me it was dirty and possibly

low on coolant. Basically I paid 45.00 for this guy not to inspect my air conditioner but instead to tell me

the unit outside was dirty and low on coolant. He was not able to tell me if it was working properly

because he did not want to do his job. I also did not appreciate his arrogance and the fact he was upset

I did not contract him to do anything else. He told me it was a waste of time for him to come out and do

what he did for 45.00. Are you kidding me I 45.00 in 3 minutes about 900.00 an hour. I would have

thrown him out and called the police but I did not need drama or chaos. I figured I would just call the

office. His supervisor was no better. He told me he never heard a complaint about this employee and

he is a nice guy blah blah blah. He said he will send me a 25.00 off coupon. What good is that when I

swear to you I will never use their services again. They are scam artist and rob People. I want my

money back.Desired Settlement: I want my money back.

Business

Response:

Thank

you for allowing us to explain what took place for this customer. When our

technician arrived he reviewed her system. His notes written on the contract

suggest that the condenser coil was dirty, her evaporator coil was rusted and

she was pulling a high amp draw. due to the age and number of issues he

suggested that she replace the unit as it was 18 years old and a low efficient

unit. We will happily refund the service fee of 45.00. We do feel this is

more of a complaint with price of the new unit cost. As the home

warranty company offered the same conclusion. Dirty Unit! How can we compete

with a home warranty company and their pricing? The customer should have called

them first. The goal of the warranty company is keep her unit running for as

long as they can at the least amount of cost. This process is not always the

best for a customer, as they have a older unit that is inefficient. We can

provide her a higher efficiency unit that is covered for 10 years parts and

5 years labor warranty.

Consumer

Response:

Here is my response to the recent Gillece response. I hope this closes things and you can make the right determination. Just rad all my complaints and responses and you see everything is so consistent. You can see Gillece responses are consistently different. They just keep digging themselves deeper. I am not sure what can be posted out there but I am hoping this whole thing can be from beginning to end so People can see who these guys are. Their first response in their latest rebuttal was they gave no options to the customer. Their first rebuttal stated they recommended we get a new Air conditioning unit. In number 2 according to their paper work my unit is 6 years old is what they said in the last Rebuttal. Their first Rebuttal stated that my unit is 18 years old. My unit may have been manufactured in 2009 but it was not installed until 2012 which is stated on my disclosure and verbally validated by my neighbor. According to their number 3 I did not know of any specific problem and that is why I asked them to come out and do their 18 point inspection as advertised on TV. Ask any air conditioning place if an air conditioning Unit can be inspected without looking at the lines inside. The answer will be no. In fact the guy did not understand why my connections were not where the furnace was. When I told the Guy they were in the Attic he said I am not going up there. The other company hired to do my inspection gladly went up and said I can get better performance if I change the air filter. Gillece basically did not want to do a complete job because they advertised a service half price I guess they can snow ball People and do half a job. The Warranty Company has nothing to do with this whole case. I hired them to do a service and they did not do the service. On their point 4 I can say yes the other company did come to some similar conclusions but they also did the whole job. All air conditioners will lose a little Refrigerant. I mean the other company only replaced 1 Pound when the Guy from Gillece Verbally stated I was totally empty. Number 5 is more Blah Blah blah about the Home Warranty Company. The Tech did not do his job because he was too lazy to inspect the inside of my home. Number 6 The Manager guys excuse for the Guy not doing his job was “well he is a nice guy”. Look I make a very nice income and 45.00 is not much money to me. This is more of a matter of Principle and business Ethics to me. I have spent so much time writing to the Revdex.com about this that you guys have to realize I am not just doing this for me but also to warn every consumer out there not to use Gillece. They are snakes and try to lie. Read both Rebuttals they sent to the Revdex.com and then ask yourself which one is true. I actually think it is comical to see a company lie like this instead of just manning up. I do not think it is funny for the People that have these guys in their home and not know any better because you are going to go for a crazy financial ride. Thanks for being there Revdex.com and I wish every consumer out there luck.

Consumer

Response:

First of all I am so glad there is a Revdex.com I am able to turn to and file a complaint and hope that others out there might realize who they are dealing with. I have attached 3 documents:

1) The other Company that came out and Truly Inspected my Air Conditioner – Their Report

2) Gillece Report

3) Gillece Report

And at the bottom there is a photo of the tag on my air conditioning unit that will tell you what you need to know. I have the date of my air unit in the disclosure that I also have as an attachment but the file is too large for some reason to send across. If you need a copy call me and I can mail it. This info is at the very bottom.

The only thing Gillece said to any of us that is true is yes the Condenser Coil was dirty. Like I said in my original complaint they did not inspect the full air unit. When the other Company came I told them the same thing I told Gillece and the Rep was happy to go in my attic. He verbally stated there is no way to inspect my air conditioner unit without checking the connections in my attic. Guess what if you read what he recommended it worked and that was changing the air filter. If Gillece did their job they would have found a dirty air filter. My Condenser coil was not dirty which is in the Gillece Report. In Gillece the guy told me I had very low refrigerant. As you see in the other company report the guy put only a pound in and he even said it could go without that. Oh yeah back to what Gillece told the Revdex.com that they recommended a new unit to me and my wife because my unit was 18 years old. Look on the Gillece Report where it says no recommendations. Even more funny is this air conditioner is from 2012. Research the serial number at the bottom of this email or call me and I can provide my sales disclosure. All lies so far. I am sorry not all lies I did have a dirty air conditioner that needed hosed off. Now let’s talk about them crying about the 45.00 fee. I do not feel bad one bit or expect a half done job because Gillece advertises a price they cannot cover in their overhead. Do not have a commercial saying you are going to do this big 18 point inspection on air conditioners and then be upset at me because you can only charge 45.00. This is not my fault one bit. I think they made out like bandits because for 45.00 the guy scratched his head and said my air conditioner was dirty and it might not be blowing cold air because I am probably yes the word probably very low on refrigerant. I ask their rep nicely one again to look at the other part of my unit in the attic (where the real problem was) and they refused to do so. They should be embarrassed at the rebuttal they sent to you (Revdex.com) because I am presenting all of the facts and you can start to get a clear picture. Their rep was even mad at me and verbally said I wasted their time to come out for 45.00 unless I buy additional services. Why would I do anything else with this Company that does not even know how to do an air conditioning inspection. Nothing about a new air unit was ever mentioned and that is one huge lie. BTW who cares if I have a home warranty company or if my dad is a retired heating and air guy I still hire Gillece as advertised to come out and do a job that was advertised on TV. Their argument back to you (Revdex.com) was pathetic and weak and a big lie. They came to my home and did nothing and got 45.00. The only reason once again I paid the guy is to get him the heck out of my house and I figured I would file a complaint with Gillece office and have them fix it. The really sad thing is the Manager there was not too friendly with me so that is why I turned to the Revdex.com. People stay away from Gillece because they will take you for a ride.

Read below for the air conditioning info. Here is the attachment of my disclosure and you can see the air conditioner was put in 2012

Business

Response:

Dear Revdex.com,

Once again

thank you for allowing our company to clear up any confusion to this matter. I

will be happy to address all of the customers concerns and also point out a few

errors in their report. I would also like for the Revdex.com to consider to remove

this claim as the customer has provided you with false claims, and they have

also backed up their false claims with our paper work. I also suggested that we

would be happy to refund their $45.00

1- The customer has a home warranty. We

are not affiliated with the Home Warranty company. We gave no options to the customer.

it states that on our paper work.

2- According to our paper work we

report that the unit was 6 years old. The unit was manufactured in 2009.

Regardless of what a "Home Inspector" or Real Estate disclosure

stated the serial number is 0910166725. Please see attached link for details on

how to properly read a air conditioning serial number. I would suggest to file

a Revdex.com claim against homeowner or their selling company. We did not

"lie" as the customer claims. (This Goodman product was manufactured

October 2009) [redacted]

3- Our inspection report on the AC was

completed fully. We noted all areas they we inspect for our $45.00 inspection.

I would however like to point out that if the customer was having a problem

then they should have booked a service call and not a tune up. The customer did

not inform us that they were having a issue with the unit, until the service

technician arrived. The tech that was dispatched was sent to do a specific task

and he did so. Once again we are not affiliated with American Home Shield. If the customer had a real problem then

American home shield would make the correction not Gillece. We were contracted

to perform a check on the AC unit. We

did what we were asked to do upon the initial service request. Why would we spend time on a problem for

another company to come in and fix. We are not a nonprofit organization.

4- The other company once again came to

the same conclusion as we did on our paper work. The unit was dirty, the unit was low on

refrigerant. Also I would like to point out that the Home warranty company just

added refrigerant, and did not indicate they corrected a leak. Just as a FYI

they are just prolonging their problem by not finding and repairing a leak. An

air conditioning system is a closed system, and therefore a unit cannot just be

low on refrigerant. Also the unit is R22 and the Freon that is leaking is bad

for the environment. The federal

government had already put a restriction on the manufacturing of R22 refrigerant.

This information should support my

previous reply of how a home warranty company is not interested in fixing the

problem correctly, but rather than putting a Band-Aid on the system. The cusotmer was charged $100.00 for a trip fee, but not charged for the cleaning or refrigerant. Once again how can we compete with a Home Warranty supplied company?

5- We care

if the customer has a home warranty or another means of fixing their problems.

Why would we spend the time to go over options with a customer who is not going

to use our services? Do you think the ford dealer is going to spend a lot of

time to go over fixing your car with you if they know you’re going to use

another company to do the work. Once

again we are not a nonprofit company. We

have many employees that we must ensure receive compensation for doing their jobs

on a daily basis. In this case the paper work that the customer provided in

their rebuttal proves our tech did the work he was asked to do prior to

arriving.

6- The

manager was not that nice to them. I must say that I am the nicest person to

our customers. They may have not liked my response, but I was far from rude, or

disrespectful. I listened to their concerns and addressed them as needed.

In closing

I would ask that the Revdex.com review this claim again. I am skeptical that the customer

truly has the best interest in mind here. All of the information they provided

in their complaint contradicts any evidence they have provided. We ask that this claim be removed from our

record as this is a false claim.

Business

Response:

I have re-attached our paper work, that clearly shows no recommendations. The client dealt with a Home Warranty company and provided the Revdex.com with that information. In fact the client informed the Revdex.com that the Home Warranty company suggested it was old and dirty too. We also informed the Revdex.com and Client that we had refunded their money. The picture below supports the information on a refund

Review: Called for service to repair our furnace. Was told they would be here between 12pm and 4pm. They came at 1pm and the repair man said it needed a part he didn't have and he would be back later in the day. I waited all day long and called them over and over again and finally at 8pm they said they couldn't come until the next day. Why couldn't they of said that earlier instead of me waiting here all day long. They actually blame the repair man cause they said they tried to contact him all day and couldn't get a hold of him, do they actually think I'm that stupid that they think I will believe they had no communication with him all day long, I would think he would be fired if that was the case, give me a break. They say you don't pay if they don't fix it the same day, so what do I get since I have a warranty and am not paying anyway???? What do I get for waiting here all day long???? They are more worried about servicing people paying cash and to hell with the people who have warranties cause we already have there money. The furnace is only 4 years old and even with them doing regular maintenance twice a year and $90 a pop it still has needed repaired numerous times. I have had so many problems with this company and there incompetent staff. If it wasn't for the warranty I would definitely look elsewhere.Desired Settlement: I would like my next regular service check-up for free since I had my valuable time wasted.

Business

Response:

Dear Revdex.com, Thank you for allowing us to respond to this complaint. If you review this cliam the customer states that we infact did make it to them initially durning thier scheduled time frame. We than had to order the part, and once we were able to obatin the part (less than 24 hours) to install it. The customer made no attempt to speake to a amanger within the company. They chose to directly complain to the Revdex.com. We would have liked to handled this in our office. At this time, we feel no need refund any money back tot the customer.

Consumer

Response:

Even the next day, they was supposed to come between 8am and 12pm and didn't even call until almost 10am and told me they would be here between 4pm and 9pm, so I wasn't even first the next day after waiting for them for 8 hours the previous day. I was told a gold member was put ahead of me so I had to wait even longer. But finally after yelling and complaining they did finally come around 11:30 am, which was more then 24 hours so they are lying when they said they was within 24 hours. And I figured they would give me nothing for wasting my whole day. But I still wanted to put this on here so people know how arrogant and incompetent they really are. From not being able to fix my sink 4 years ago to almost burning down my house with bad wiring on the AC back in July of 2012. Worst heating and cooling company in western PA.Regards,

Review: We had a couple of small plumbing issues. Our 1 toilet was running and our kitchen sink had a slow leak under the sink. Unfortunately our normal plumber was busy, so we called Gillece on 12/6. We were called early on 12/7 and told the plumber would be there that day. He arrived around 7pm that evening. The plumber was nice and professional. We agreed to pay 686.20 for the sink and toilet repairs. The plumber completed the work and left. Early on 12/8 I noticed the same leak still occuring under the kitchen sink. We called Gillece again to come back and fix the issue that was still occuring. Gillece stated that they would be out and would be arriving by 2pm. When they had not arrived by 430 pm we called again. The customer service agent apologized, and hung up on my husband. We were not called back. We did receive a call much later telling us the plumber was on the way. He arrived at approximately 8pm. We were then told that it would be almost $1000 to have the sink fixed, and this was a new leak. We refused to pay this amount, stating that the original repairs had repaired something that was not leaking, as the exact same leak was still occuring. We were offered a $75 discount, we did not accept. We were told a manager would be calling us first thing in the morning on 12/9 to resolve. We still have not heard from a manager to resolve. Leaving us with a leaky sink and having paid almost $700 to repair a running toilet. Extremely dissatisfied with this company. Would not recommend, between the long appt time frames, late plumbers, high pricing, unfinished work, poor customer service, and no desire to resolve this issue.Desired Settlement: At this point we want the amount for the work paid for the sink repair to be refunded. the repair that was completed did nothing to correct the leak that is occuring. We do not have 3 more complete days of time to waste waiting for a potential repair to happen on the pipe under the sink.

Business

Response:

Upon further review we did find that our work was done to satisfaction. However we did find another leak that was very small. We fixed this at no charge and the customer was happy with the results.

Review: A few years ago Gillece did some work at my house and there was a dispute between Gillece and I over it. I never got any advertisements in the mail from them until today (8/16/2014) under [redacted] or Current Resident. I do not want any advertisements from Gillece coming to my house in the mail nor do I want any other type of contact from Gillece.Desired Settlement: Do not send me any advertisements in the mail nor contact me in any way.

Business

Response:

Dear Revdex.com,

This is not a valid compliant please remove it. We employee many venues to perform advertising, and we can suggest not to send mail to that particular home, we can not ever guarantee it.

please remove this from our complaints.

Consumer

Response:

The advertisement I received in the mail first of all has [redacted] which is Gillece's address. Second of all, Gillece only needs to remove my name and address from the list of current and past customers they give to the people who do the advertising for them.

Regards,

Business

Response:

This is not a valid complaint and needs to be removed from our Data base. It does not fall under any scope of complaint in your file.

Consumer

Response:

I am not sure why Gillece thinks this is not a valid complaint or request. I have the right to have my name, address and phone number removed from their contact/mailing lists

considering all of a sudden out of the blue I get advertisements in the mail from Gillece when I have never gotten anything from them since I did business with them in 2010. I have had to go through the Revdex.com over the same issue with other companies and Gillece is the only one that responded in this manner.

Regards,

Business

Response:

Gillece has contacted the company that handles any mailers for us and have asked them to remove this customers name from the mailing list. we hope this resolves the customers concern. We ask in the future the customer contacts us directly to attempt to resolve their issue, in this case we didn't have the opportunity to resolve their issues without involving outside organizations.

thank you .

Review: In response to an ad on a billboard for Gillece....$49 to change 10 outlets/switches, I called and scheduled an appointment on Monday for the following Friday, for between 12:00-4:00, and was told I would get a courtesy call 1/2 hour prior to the tech's arrival. Never rec'd a call, but when I called to inquire was told a tech might be there by 6:00. Re-scheduled for Sat., between 12-4. Again, no call. When I called was told he might be able to make it by 6. Re-scheduled for Sun., between 8-12. 11:15 rec'd a call saying someone would be here by 2:00 as I was scheduled for 10-2, which was inaccurate. I explained again the inaccuracies and that I had spent a total of 12 hrs. Waiting. Customer service rep assured me a tech would be here by 12:30. At 1:15 a tech showed up at my door, asked what service I wanted. Told him that the outlets and switches needed changed for their $49 special. He said if I wanted 2 pronged outlets changed to 3 pronged outlets, which I did and had told the original customer service agent, that I was not eligible for the special. He said the person I spoke with first should have informed me, but the tech's usually end up being the bearer of the bad news. So I waited a total of 13 hours over a 4 day period, w/o the courtesy of calls or accurate information being given to me.As this was my first interaction with Gillece, I will never recommend them nor will hesitate to relay my experience at every opportunity.Desired Settlement: I would like to have my outlets and switches replaced.

Business

Response:

In regards to the complaint I would like to point a few items.

- The customer did book this from a special from our website. the website does list the promotional guidelines to the outlet special. I have included those below. One of the promotional guidelines is that grounding must be present for us to complete the special. in her home grounding was not present. She booked directly from our website but did not read thru our Promotional Guidelines. When she booked the call the customer service rep also informed that grounding must be present. We also did not charge the standard trip fee for to the customer as a customer service gesture. There is not much more we can do, as we did not charge them anything. we do apologize for any time the customer felt wasted and strive for customer satisfaction.

This offer is valid for residential households with residential grade devices only.

Single-family residence only.

Residential customers only.

Does not apply to rental/landlord-tenant property.

Does not apply to commercial property.

Does not apply to trailers/trailer homes.

One offer per household.

White or Ivory outlets only – no custom colors.

No Decora style fixtures.

No custom cover plates.

All outlets and switches must be readily accessible.

Multiple-gang cover plates not included.

Switches must be single pole switches only.

No dimmer switches.

Grounding must be present for grounded outlets.

No GFCI outlets.

Subject to code requirements.

Offer valid only for services performed during regular daytime hours (7am to 7 pm).

Trip charge is additional.

Review: I had gillece come to fix my air conditioner, im on a fixed income they looked at it for 5 minutes and told me it was dead and not fixable, tried to sell me one but I didnt buy one they charged me 95.00 for 5 minutes time, next day I had my brother in law look at it he bought a $12.00 part put it on and its working fine, he said it was ok, I think I should get my 95.00 back they were just trying to sell me one not fix the one I had. will never call or recommend gillece againDesired Settlement: would just like my 95.00 back what a waste of money

Business

Response:

OUR GOAL IS CUSTOMER SATISFACTION. WE SUGGESTED TO THE CUSTOMER THAT THEIR UNIT IS OVER 20 YEARS OLD. IT WOULD BE IN THEIR BEST INTEREST TO REPLACE THEIR UNIT. THIS IS DUE TO THE AGE AND EFFICIENCY OF THE UNIT. WE WOULD BE MORE THAN HAPPY TO REFUND HER TRIP FEE. WE HAVE STARTED THE PROCESS ALREADY.