Gillece Services, LP

Dear Revdex.com, Thank you for allowing us to respond to this concernMy name is *** ***I would be happy to speak to the customer in regards to their concernsThey can call me directly at ###-###-####Our customer service rep *** informed the client of
the service fee while booking the appointmentIt is a standard fee for plumbing service calls From what I can see from the picture, the red shut off valve has a decent amount of corrosion on the shut off valveRather than creating a bigger mess by the valve breaking, it appears felt it was best to shut the water off to the homeBy doing this it saved the customer money because he would not have to change the corroded valve if it broke while turning it offWe try to give everyone a great experience, and I hope to be able to try with this client againI am going to send him a gift card in the mail as a show of good faithWe hope that this will improve the customers faith in our company. thank you *** ***

Attached is the explanation of medical benefits for your treatment on for services rendered at *** *** *** Claim was billed at $and re-priced to pay $1621.68. The claim was re-priced through your PPO, Multiplan according to the set fee schedule. *** *** *** must accept the payment and are not permitted to balance bill you for the difference.As per your request, attached is the schedule of benefits for your plan.Please also note that your claims are funded by a Trust. Benefit Plan Administrators provides the Trust with claims that need to be funded at which time they are to send the funds so the claims can be processed for payment. Unfortunately, the Trust is several months behind in funding claims. The Trust funds are provided through *** *** *** *** *** Therefore, we are unable to provide you with a date as to when the claim will be processed for payment. Sincerely, Benefit Plan Administrators, Inc

Dear Revdex.com,Thank you for allow us to respond to this customers concernMy name is *** *** operations managerI would be happy to discuss this with customerI can be reached at ###-###-####Carbon Monoxide can have numerous level changesFor instance if you open a door or window the level
can dropResearch has shown that different detectors are activated different levelsWe suggest that the cus***er researches their particular unitWe would be happy to return their service fee to them

Dear Revdex.com,Thank you for allowing us to respond to this claimMy name is *** *** Operations manager for Gillece and I will be handling this customer resolutionI would like to point out that Mrs*** had called our company and canceled the transaction and we have processed a refund to her
accountI have also also spoke to her on at least occasionsI would like to point out that Mrs *** states in her complaint that she does have a leakA whole house air conditioning system is a closed system, and there for should never be low on Freon, further more RFreon is considered harmful according to the EPASo just putting Freon into the system to allow it to leak into the atmosphere is not in anyone's best interest She also makes the claim that our service technician informed her that her coil was inch coil and she needed a in coilA 14" coil will fit in her furnace, however it is too small and too much air will pass by the coil, and the system will not be used to maximize cooling as untreated air will pass around the extra place and not thru the coil as designed Finally we have met her desired outcome prior to her filing the claim with your organizationThe customers biggest complaint that the refund didn't go back into her bank within hoursWe unfortunately we do not control the banking process, and therefore this was out of our controlthank you for you time and attention to this matter

I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not processed and reimbursed me for two out-of-network claims from December They have processed one out-of-network claim from December 2016, but they have not added the interest/penalty fee for waiting over days to address the claim They have not paid ANY of my in-network providers for services my family members have received in December 2016, January 2017, or March They have randomly chosen to process a few claims and stated that they are not covering any of the services (even though we had prior approval) I have submitted a formal complaint to the New York State Department of Financial Services and to the United States Department of Labor - Employee Benefits Security Administration, and the complaint has been accepted on the merits of my extensive problems with BPA, Inc., ENA, and *** *** *** BPA, Inchas not resolved my problem, nor did they "promise" that they would resolve my problem For several months they have told me that they were looking into the problem and did not respond to me until they learned that I filed a complaint with NYS
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The services rendered on this date are preventative services that should be covered 100% by the planHow could you argue that you are only to cover dollars? Also, how can it be that employees told me there are errors in the coding of these claims? I expect the claims to be reprocessed correctly and be billed the appropriate amounts per my coverage.
Regards,
*** ***

Dear Revdex.com, Thank you again for allowing use to clear up any confusion for the customerAs you can see below we had given the customer options that would have corrected the concerns with the gurgling, however the customer chose to go with a lower optionwe believe that our contracted work is working to the customers satisfaction, as he stated that we have installed a working pumpWe hope that this clears up any concerns in regards to this contractPlease use the paperwork below to show the options given to the customerWe woudl be happy to come out and review the work that needs to be done with him againand try to resolve any further concerns he may have

Gillece is not sticking to its guarantee I paid on January on January the drain backed up again that's five days later and *** *** refused to send someone else out unless I agreed to let them do the dollars worth of work that they claim I needed I wouldn't agree (there hast to be some type of warrantee on there work) Then he said he would send me dollars back after I filed a complaint he went back on his word I paid a license Plummer come and he ran the snake through the house trap it has not backed up again I think Gillece owes me for not fixing the problem and still charging me I should get a full refund I *** never do business with them again I think it's a problem when a business has complaints against themI guess that just a coincidence

I understand the service call fee: I maintain that the 'said' REQUIRED-WORK to complete the job -- draining the house -- was not necessary to complete the work My request for service was to complete the project in the most expedient and cost-effective manner -- that did not involve draining the house Therefore I had NO 'service-call'.Both shut-off valves -- each two-feet on both sides of the leak -- although with external corrosion, operate smoothly that was never addressed by the plumber.Shutting off the valves, closing the line with the leak -- would have the same effect as draining the house, the neighborhood, or Allegheny CountyThus the 'work-required' to complete the job was grossly inflated - AND - there was 'no service call' -- someone did take a ride to my houseSince the work was inflated the price was also excessive I did not call to be fleeced, but with expectations to have the job done.I would appreciate a direct credit or adjustment for the expense I incurred There was no benefit from the experience with the plumber
Regards,
*** ***

*** ** *** medical bill, for medical treatment with *** ***, MD, date of service of January 20, totaling $has been processed and will pay $150.00. Claim will be paid through the Trust benefits. Claims with the Trust are processed for payment in the order in
which they were processed in our system. At this time, we are unable to provide a date in which the claim will be paid, as Benefit Plan Administrators has not received claim funds to issue payments

Thank you for allowing us to respond to this concern from the customerI am *** *** the Customer resolution manager and my goal is to satisfy the customerIn this matter, I would like to allow the customer to call me at ###-###-####Our advertise special is a one time special
only. The customer had used this special back in FebruaryWe suggested that we follow up with a cameraThe customer had informed us that they have rocks and other obstructions in the line, at that point it is not in our equipment's best interest to try and abuse it with a known obstructionI would be happy to discuss this with the customer upon their phone call

Dear Revdex.com, We would be happy to send our Plumbing manager out to review the clients concernsIf the client would contact us at his convenience.Thank you again

Dear Revdex.com,thank you for allowing us to address the service concern with the customerAs most people in the region known we are under some severe cold temperatures the last few days this is put a damper on our operation though we strive to do the best we can to get out to every customer one of the
restrictions on our same-day service guarantee is weather with temperatures reaching below zero this does hinder our operationWe are doing our best to help all customers we possibly can during their time of need our cruise of been working around-the-clock hours a day to help our customers

Benefit Plan Administrators has reviewed Mr. [redacted] complaint regarding payment of his medical claim.  [redacted]. billed $1864.00 for services rendered on March 12, 2017.  The claim was re-priced by your PPO, Multiplan which allowed $1621.68.  Total amount to be...

paid will be $1621.68.  Your health insurance claims are funded by a Trust, BPA sends claim fund requests however, the Trust is behind in funding claims.  Please contact the following to request a copy of the Plan document:  [redacted]

Thank you for allowing us to clear up the matter with the client. We understand that there are 2 sides to every concern. The client purchased a furnace from us in 2009, after reviewing their contract no where does it state they have a labor warranty. We have in the past offered a 5 year labor...

warranty, and according to our records that would have expired in 2014. We have done warranty work in the past (2013). At this point we explained to the client that she no longer carries a labor warranty, and the issue was their igniter and that is considered a wearable item.. (similar to breaks on a car). We made that this extremely clear to the client prior to them making the purchase of the replacement item. We have also included the original contract and all the paper work to support our side.

All of his claims as promised were processed and released for dates of service after 12/1/16.  Claims prior to that were forwarded to the appropriate parties and I was told that they too were handled.[redacted]Chief Operating OfficerBenefit Plan Administrators, Inc

In reviewing the attached invoice provided by the customer from [redacted] Cleaning Specialists, we first observe and note that we believe this invoice does not meet the guidelines and requirements under Pennsylvania Consumer Protection Law and therefore we believe is in violation accordingly.  Further, unless we are accidentally missing something, we do not see any paperwork from [redacted] that the work is guaranteed for 2 months and that the sewer line is not broken.Further and in general, if a a sewer line is snaked and/or hydrojet cleaned and is or becomes open, the sewer line may still have structural defects in which the sewer line may need applicable repairs or replacement.Individual companies establish their own pricing.  We provided upfront pricing and the customer accepted accordingly.As long as the customer desires, we would be more than happy to camera the sewer line again to further diagnose accordingly.

Thank you for the opportunity to respond to this complaint. We appreciate all the hard work you put in to ensure our clients are happy.  We have handled this complaint with Mr. [redacted], and determined a common solution for both parties. Thank you, Amanda R[redacted]

Once again, Gillece Services did not and does not have an agreement/contract to do the applicable work as described by Mr. [redacted] in his Revdex.com complaint.Gillece Services provided Mr. [redacted] with options/solutions to take care of his concerns but he rejected all options/solutions.Accordingly, Mr. [redacted] did not pay any monies to Gillece Services for applicable work as described by Mr. [redacted] in his Revdex.com complaint.In turn at the applicable time, Mr. [redacted] appears to have hired our technician Bill L[redacted] by way of side work on Bill's own time.Mr. [redacted] rejected the services of Gillece Services, apparently hired our technician Bill L[redacted] by way of side work on Bill's own time, and Gillece Services does not have responsibility for the side work of Bill L[redacted].

Once again, in the communication from the customer dated January 13, 2017, the customer communicates that the filters are no longer wanted.  Accordingly, an internal request had been made to process a refund of $159 for the filters.On the other matters as we communicated previously, we view this overall matter as potentially involving defamation on the part of the customer and potentially on the part of individuals/companies in the heating and cooling industry based upon the comments made by the customer. Accordingly, please have customer provide written information on the applicable customer's statements including "Later found out from their peers that they are one of the worst dealers in the area, and always in court" and "Buyer beware of this organization they came over to my house with a conman named Steve who is disguised as a technician with the purpose of conning me out of additional 9 thousand dollars.  Buyer beware Buyer beware, Buyer beware,Buyer beware,Buyer beware. Run from theses guys I am a retired sales rep and have never seen such unethical maneuvers."  In the most recent communication from the customer dated 1/17/17, additional potential defaming statements have been made such as "I have shared this situation with many of my friends and acquaintances and they all reply with the following statement: Why would you buy from these people they are know for those situations and high pressure tactics. And they overprice everything."  As of this date, the customer has not provided written information on the applicable statements made.  The warranty being referred to by the customer appears to be that of being through the manufacturer.  To expand, the labor warranty through Gillece Services has already expired and is therefore not active.  Any potential warranty remaining would be through the manufacturer.We believe that the Revdex.com has some responsibility in reasonably and adequately dealing with the potential defamation against our business by this customer, other individuals/companies in the heating and cooling industry, and friends and acquaintances of the customer.