Gillece Services, LP

Review: The previous owner of our house purchased a $15,000 heat pump from Gillece which came with a 10 year parts/10 year labor warranty. Our system stopped working on Friday which cause the temperature to be 80+ in our home. We contacted Gillece to set up a service call for Saturday from 4pm-8pm. We received a phone call around 830 pm, and did not pick up the phone in time. We called the company back immediately after the phone stopped ringing, was put on hold, and then told someone would call us right back. After 10 minutes, my fiancé called back again and finally got through to dispatch. He was told because we did not answer (which we called back immediately) they moved on and is unable to come on Saturday. We rescheduled for Sunday from 8am-12pm. We told them we had somewhere to be at 2 pm. We did not hear from anyone all morning, so at 2 pm, my fiancé called to see what was going on. They did not have the decency to call and let us know they are running behind. When we spoke with dispatch, they stated no one could be there anytime soon since they were busy. We reminded them again, we had to be somewhere, which at this point we were already late. Their response was well then you have to reschedule.

The temperature in our house has been 80 degrees and up for the past 3 days. The company has had no urgency to get this resolved and has missed multiple appointments. We have a warranty with this company which is the only reason we have not gone through a different company at this point. The point of a warranty is to guarantee the quality of a product and so far this company has failed to comply with the warranty. There are 3 people as well as a dog residing here, and with the heat and humidity, it has worn everyone out.Desired Settlement: We would like to have the services they guarantee to actually be provided, at this point no cost, or waive the service call fee. If they are unable to fufil the services, we should be refunded for any services that fall under the agreed warranty if we need to have another company out.

Business

Response:

Dear Revdex.com, We thank you for allowing us to respond to this complaint. We understand there are 2 sides to the story. We appreciate you allowing us to tell ours. First I would like to apologize in advance, as most companies were in the area we were very busy trying to service all of our clients. This is mostly made up of our thousands of service partners plan customers. Unfortunately we were unable to help everyone, and even though our goal is to do so, sometimes it does not happen. I have reviewed the clients account and would like to point out that the unit had 5 years labor warranty, of which that expired in 2015. The manufacture offers a 10 year parts warranty, but that is not a Gillece warranty. (Please see contract below). Again we apologize for not making it on time, but at this time we will not reimburse because there is no warranty on this unit.

Review: I purchased a furnace from Gillece about two years ago. On 5/28/16 I turned on the air conditioner, using the thermostat, and it did not come on. I tried the heat and it did not come on. The fuse box and thermostat batteries were also checked. My husband contacted Gillece about 9 p.m. and the call was taken by the answering service. The person stated that no one was in the office and would not return until 5/31/16. She did not take any information and said "goodbye". He called back and another person took the call. She stated that someone would be in the next morning and would call after 7 a.m.

My husband spoke with a rep the next morning about 7:20 and was told a tech would be out. The rep stated there would be a $65 charge and he asked why. He told her this furnace was purchased from Gillece and is only a couple years old and needs serviced already. She said that is the charge for a service call. A rep called at 12:30 and said there is a delay. No one showed up and I called Gillece at 7:30 p.m. I was told they have four techs working and they were all behind schedule. But, we were next on the schedule. About 1/2 hour later, we received a phone call and the rep apologized and said they can not come out until the next day (5/30/16) between 8 a.m. and noon.

The next day, Jessica called at 11:30 a.m. and said they were delayed. I asked how come no one had arrived since the day before it was stated that I was next to receive service. She did not know. I told her to cancel the call because I was having guests arrive shortly.

On 6/2, I called Gillece and asked to speak to a manager. I was transferred to Thomas E. He listened to the problem but, could not tell me why no one had come to my house. I also inquired why the $65 charge for a product that is not working. He stated that $65 is for plumbing calls and $95 is for hvac calls. She gave us the wrong price. He also stated that if the problem was with their equipment, there would be no charge. So,,after further discussions, he asked if I would pay the $95 if it wasn't with the equipment? I do understand the reasoning for the charge and I agreed but, I was pretty confident it was the equipment. He then connected me to Natalie to make another appointment. She made the appointment for 6/3/16 between 8 a.m. and noon.

By 11:30 a.m., no one had arrived. I called and spoke with Natalie. She connected me to the Operations Dept. No answer. Jessica called at 11:38 and said they could not come out today and would be out on 6/5/16 between noon and 6 p.m.

Of course no one came out on 6/5. This time no one even called with their standard "we are delayed". I contacted them at 6:15 p.m. and spoke with Laurie. I asked her why make appointments if you can't keep them? She said they were busy with hvac calls. I asked for the name and phone number of Thomas' manager and she said the owner is over him. She said his name is Thomas also and he doesn't have a number to be reached at. He's in/out mostly. I told her I was going to contact the Revdex.com and anyone else I could think of to get this resolved.Desired Settlement: I'm not sure I want to deal with Gillece after reading the Revdex.com complaints. I want them to honor one appointment and at least make the effort to check the problem. They seem to make appointments with no intentions on coming to my home.

Business

Response:

Dear Revdex.com, After reviewing the concern. We see that the client was scheduled and rescheduled. We would be happy to refund her $95.00 and also offer her a free tune up for next furnace season. This is in our records and she can call in and make the appointment when she wants it. Thank You Tom

Since I called Gillece Services for a plumbing problem I have learned that they grossly overcharge. There are numerous other website that confirm their outrageous charges. Here is my experience:

I contacted Gillece Plumbing Services about several small plumbing problems in my house. The operator explained that they never give estimates over the phone but a technician would give an estimate before proceeding with repairs once he inspected the needed repairs. She also explained that the service call would cost $65 but this would be deducted from any repairs that were done. When the technician arrived I showed him the 4 items I wanted repaired -- replace the main water shut off faucet with a flow valve, replace two water faucets with customer supplied fixtures, and install a customer supplied garbage disposal. Explanation took approximately 5 minutes to explain and inspect the requested jobs. The technician then spent over an hour on his computer "looking up the price of labor for each item." The estimate was over $3,400 for work including a $100 discount because I called on a Monday. I had him replace the main water shut off valve which took him 30 minutes and for which he charged me over $400 including the $65 service charge since he gave me the discount for calling on a Monday. I did not have him do the other repairs. He wanted over $1,300 to install the garbage disposal. He left stating that I was making a great mistake. I contacted another plumber who did the 3 other repairs in 4 hours and charged me only $560 including installing a new laundry tub which was not included in the other quote. I feel that Gillece Service falsely advertises low prices and satisfaction, then gouges and overcharges once they are inside you house. When asked how much the technician make an hour, he replied, I am very well paid." I am sure he is. Others have had a similar experience.

Review: Gillece installed a furnace 2 years ago and we have had one problem after another with the furance. This past weekend, during the fridgid weather we called for service and they said they would be out to fix it and 10 minutes before they were to come they cancelled the appt.

So Thursday night 02/12/2015 until Saturday 02/14/2015 we had no heat. We then had to call a servicer man from another company to fix it. We also had check ups schuduled during the fall and they cancelled also.

We are paying Wells Fargo $12,000.00 for this furnace & air conditioner.Desired Settlement: Would like a furnace that actually works......

Business

Response:

Dear Revdex.com,Thank you for allowing us to respond to this matter... In October of this year we recommended a cleaning of the unit, but the customer said they would call us back to get it done. The previous issues they are referring to were breaker tripping issues and we proposed to them to upgrade their panel. We have no record of any other occurring issues, other than the ones listed above.

Review: Was estimated after seeing their ad on TV of "10 electrical outlets replaced(not repaired) for $99, estimated $4,400 for 4 outlets and a doorbell. Worst company I have ever dealt with. BUYERS BEWARE!!!Desired Settlement: I was charged $65 for an estimate that I want refunded. This company is a scam company that the Attorney General should have shut down. Had the same work that I had estimated by this company at $4,400, done for less than $200.

Business

Response:

In response to this complaint. This claim is not 100 percent accurate. The customer called us out for multiple issues, one of which that included the 99 outlet special, however this does not include any other repairs including door bells that are previously not in place, or diagnosis of circuitry. It appears the customer is not happy with the price we gave him, to do the additional work. We complete many $99.00 outlet and switches replacement. We would be happy to refund the customers trip fee. He was informed of this trip fee when he booked the call. He also had the option to get other estimates, and it appears he found a contractor that was able to help him get work done in his fiancial budget. Our TV commercials suggest that some restrictions apply. The special is outlined thru our website as follows:

$99 Outlet Replacement

Plug into it!

If you live in the greater Pittsburgh area or its surrounding counties and communities, Gillece Services will replace any 10 switches or outlets for just $99. This is a limited-time offer, so call us today!

Promotional Guidelines

§ This offer is valid for residential households with residential grade devices only.

§ Single-family residence only.

§ Residential customers only.

§ Does not apply to rental/landlord-tenant property.

§ Does not apply to commercial property.

§ Does not apply to trailers/trailer homes.

§ One offer per household.

§ White or Ivory outlets only – no custom colors.

§ No Decora style fixtures.

§ No custom cover plates.

§ All outlets and switches must be readily accessible.

§ Multiple-gang cover plates not included.

§ Switches must be single pole switches only.

§ No dimmer switches.

§ Grounding must be present for grounded outlets.

§ No GFCI outlets.

§ Subject to code requirements.

§ Offer valid only for services performed during regular daytime hours (7am to 7 pm).

§ Trip charge is additional.

Review: I requested service for a dripping shut-off valve. Agent [redacted] was sent to my house on May 15. I told him the problem, and he first started to look around. He looked inside my toilet tank and immedietly said that the bolts inside were not connected properly, and although it is fine now, it will be a big issue in the future. The toilet has been operating fine for almost 25 years. Next, he said the the copper line for the shut-off valve was probobaly damaged and it was going to be a major fix. He quoted approx $600 to fix both issues. I told him to just fix the shutoff valve since I was unsure how involved it was going to be. While I let him work, he proceeded to bark at my dog and act innapropriately. Not even 5 minutes later, the job was finished. I asked him what the problem was, and he said that it just needed to be tightened. Furthermore he replaced the supply line that was already replaced the previous day. I asked him why, and he said that he has never seen a supply line like the one that I used, in his entire career. It was purchased from [redacted] one day prior. Next, he spent 10 minutes trying to sell me additional service and plans for air conditioning/heating/ and various other utilities. As he went to take his tools out, he dropped all of them on the floor at my entranceway. He said nothing and walked out. Later, I noticed the the tile was damaged. I was still charged $461 for the work, even though nothing needed repaired or replaced. I paid in cash, and [redacted] made a comment that I must be paying with my 'tip money'. He was aware of my profession while he was inquiring where my wife and I worked.

I immedietly signed and sent my Notice of Cancellation to Gillece.

I had not heard anything from them, so I contacted them. I told the preceding information to [redacted] who was shocked because [redacted] was 'his best guy' and has never had any complaints. He told me that the Notice of cancellation would be stating as if they were never there. Therefore I would have to choose on submitting my floor damage, or reversing the work that was done. [redacted] then told me that he would be in touch. Once a week for the next 3 weeks, I have called to speak with him. Each time, the receptionist told me that they could not find him and that my call would be returned shortly. As of 6/10/15, I still have not heard back from anyone at Gillece.Desired Settlement: Cancellation and refund.

Damage to property

Business

Response:

Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr. [redacted]. I had a conversation with Mr. [redacted] in regards to his concerns. I had asked him to email pictures. I gave him my email address. I spelled out my email address as well. A while later we received email thru our website that he had not heard anything. I then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages 2 times. As of today I had received an email from Mr. [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field manager. I have included in this response the 2 email that I have send out, the last being dated on the 3rd of June. We will be happy to resolve the concern, if the customer will return our response.

Review: I purchased a FURNANCE on October 23,2013. A worker installed it on October 24,2013. The worker George informed me that his job was to get the FURNANCE up and running & another worker would return to complete installation on another day.A different worker came on October 27,2013. After working for close to 8 hours he told me he was done. I asked if the FURNANCE was working because I felt no heat and there was no sound.He pulled doors from FURNANCE & changed some things around and then the FURNANCE came on. He was again ready to leave and I told him I smelled gas. He stated that he Did not smell gas. I asked if he had a tool to detect gas leak and he made a joke about using cigarette lighter. He told me that he Did not have all the parts & someone would have to return another day with the parts. He was ready to leave again and I noticed that the bottom makeshift vent was not completely sealed with that fake aluminum tape. He added a few pieces of tape and left. I continued to smell gas so within 10 minutes of him leaving I contacted the gas company. They discovered the leak immediately and fixed the leak. At approximately 12:30am on October 28th I observed that no heat was blowing through the vents. I checked the FURNANCE and found that the bottom vent that leads into the FURNANCE had fallen apart and was not attached to the FURNANCE. I had to cut the FURNANCE off and contacted gillece at approximately 12:37am. I was told that the on call person would contact me so someone can fix the problem. As of this writing 2:14am I have not received a return call and it is 37 degrees outside and after paying almost 6,000$ for a FURNANCE I have no heat.Desired Settlement: Install my FURNANCE using the correct parts immediately. Send competent worker and not the previous worker that left me with a gas leak and a bunch of useless fake aluminum.

Business

Response:

During any installation of any furnace it typically is a 2 day process. Our goals are to get the customer heat immediately, then come back once the customized duct/ sheet metal is made. Most houses have different shapes, sizes and off sets for their return and supply duct work in the home. The customer did receive a phone call, possible shortly after she sent this complaint in. She in fact informed me that she was removing the complaint. We will send her a gift card in the mail for the troubles, but her furnace is up and running and we have no further reported issues.

Review: In Aug 2010, my mother purchased a brand new air conditioner installed from gillece plumbing for our house. warranty and all. We found out that it was not totally covered unless you had it serviced every month. That was our fault for not reading the fine print. But recently we had trouble again with the air conditioner freezing up' On 7/21/13 we called gillece because ac was blowing warm air..they came out the same day and told us we would have to get new coils or have them cleaned well....we had them cleaned at $1000 our cost. This was done on 7?24/13. On August 2 2013, we had the same problem. a service agent came to the house and said there was a small leak near the unit and repaired it and filled it up with freon. he told me to turn it back on in an hour and everything would be fine ($40 charge) Well a couple hours later it was still freezing up so I called back. Gillece sent another service agent out. This agent said there was too much freon in the system and drained it. no charge for this visit. Now today 8/14/13, we have the same problem with it freezing up. Again we are waiting to hear what the problem is this time. And undoubtedly we will have to pay another charge. Something has to be seriously wrong here. Help????Desired Settlement: Honestly for the amount of money we have paid into this air conditioner and the repairs..they should have to replace this unit or at least fix it to last

Business

Response:

In response to this complaint, we have made another visit to the customer’s home today. We found that they had an off balance of Freon in the unit. After further review we found a extremely dirty furnace, and a impacted outdoor condenser. This can and will cause the unit to freeze if not properly cleaned. During our previous visit we were informed by the customer that they do had not routinely changed the furnace filter, this restricts airflow, and can also cause the unit to freeze. Today we opened everything up, cleaned and reset Freon charge to the unit all at no charge to the customer. The customer was satisfied when our technician left.

Review: Gillece put in a furnace and A/C about 6 years ago. It has been nothing but problems, always breaking down. They told us we had a 10 year warranty and were gold members who never pay a service call. The furnace has had 2 motors, 3 pressure switches, blower motors, melted condensation tray, 2 new boards and multiple condensation pumps. Additionally they couldn't find why our basement had water constantly running from the furnace. It took them 6 years to figure out they wired the pump and booster fans into our basement light switch, when the lights were off the pump or fans wouldn't work. The outside AC unit has had 3 motors and it took them over 2 years to figure out that the heat band was never hooked up. On January 15th we called them about no heat, again. They sent someone out who said he couldn't find the problem. We told them the code was reading Pressure switch. No charge. The same problem occurred 9 days later. They said someone was coming out. The heat was out for over 8 hours, house was 52 degrees and for some unknown reason the heat started again. We called and told them not to come that day, go to someone who didn't have any heat. That night around 3AM the heat went off again but came back on after we threw the breaker. They called Saturday and said they were sending someone out Sunday. Heat went off again Saturday night never came back on until Monday. They called Sunday morning and said it was going to be $95 for them to come. I asked why a charge when they were just here and it was no charge and we were still under warranty. No one could answer us. I gave them my credit card and they said the tech was on his way.2 Hours later they called and said Mr Gillece said they weren't going to come out and wouldn't be servicing the unit any longer. We have been telling them it is a LEMON.We are still under warranty.They left myself and my disabled husband without heat in the coldest winter in years. We were not able to get another company to come until Monday.Desired Settlement: We want them to live up to the 10 year warranty they promised us. We also want reimbursed for the $290 we had to pay the other company for the Service Call and Pressure switch. The same faulty Pressure Switch they came out for on January 15th. Gillece was to have taken care of this furnace for another 38 months. In minus temperatures you don't leave people without heat.

Business

Response:

In response to this claim. According to our records the customer has a 5yr parts and labor warranty when they purchased this unit. The unit they purchased is a York unit. We have came out and provided service for them for both mechanical and non mechanical items. Numerous times we would go out only to find nothing wrong with the unit. We have also corrected manufacturing and installation issues. The unit has no more warranty. This claim should be filed against York and not Gillece services. We installed it, we maintained it but we did not manufacture it. The customer should contact Virginia air / York for manufacturing complaints. We have assisted them throughout the warranty period. The customers have spent a total of 50.00 with our company since we installed this furnace. We have done our part as a company to provide them with superior service.

Consumer

Response:

First of all Gillece told us it was a 10 year warranty and they also took our paperwork and owners manual/installation manual on 12/17/09 and never returned our paperwork. Second of all, we have talked to the manufacturer and they informed us that NONE of the repairs were ever reported to them PLUS they didn't get GENUINE FACTORY PARTS when they did the repairs. We supplied the manufacturer with all of the receipts and that is how they traced back NO Manufacturers parts were ordered. The manufacturer doesn't know what kind of parts they put in and told us DON'T LET THEM BACK IN YOUR HOUSE. They replaced 2 fan motors, 3 circuit boards, melted A Coil/Condensation Pan and let water run in our basement for 6 Years due to them plugging the condensation pump into an outlet that was controlled by the basement lights. They sent 4 different people out for this water issue and one told them it was our foundation leaking when it was their installers stupidity not to check where they were plugging in the pump. The installer also didn't hook up the heat band on the compressor on the air conditioning and they were out numerous times for that. This AC unit fan motor was also replaced 3x, in fact 2x n one day!

They came out on January 15th when we called about the Pressure Switch code flashing on furnace and no heat. They said nothing was wrong and didn't charge for the service call. This would make the third Pressure Switch. From Sunday until Monday, we went for 28 hours WITHOUT heat and the new company came and said it is a bad Pressure Switch. Why couldn't Gillece find this when they came out and we told them the code that was flashing?

I see they didn't answer why they wouldn't come out on Sunday when they already had our credit card # for the service call fee. They decided to leave a disabled person without heat.

Also they say it is a Virginia Air, by York, they don't even know what they put in. It is Luxaire by Johnson and we have spoken to Luxaire several times.

Gillece is not being truthful with you. This is not their first incident they have been on the news for similar items. I never said they didn't come and charged us, what the complaint is that they said they would No Longer Service the Unit after they took our credit card and told us the Service tech was on his way. Yes they had to come out a lot because they had an inexperienced installer do this work. It was usually a new person each time they came out. When we asked where the last guy was they said he is no longer with the company.

Gillece outright lied to us. They sold it as a 10 year warranty and now they are lying to cover themselves.

Business

Response:

I will again refer to the manufacture on this. Luxaire by Johnson is the same parent company as York. Both companies are a Johnson control company. We purchase and or supply all parts thru Virginia air. This is who we purchased the furnace thru, this is also who supplied Gillece with replacement parts. Once again we did not manufacture the unit. We have corrected any install concerns. We don't regularly take items from customers, so it's strange that the customer cannot produce warranty info. When we sold this unit in the past, this unit came with a 5 yr warranty parts and labor. If the customer can produce valid documentation on the warranty we would be happy to re look at the warranty claim. This complaint has to be filed against the manufacture of this product, we took care if it while we had warranty coverage. We have done our best to help the customer.

Consumer

Response:

The supplier and manufacturer of the furnace has no records of any parts being ordered for the serial number of the furnace installed. On December 17th, 2009 when the blower motor needed replaced the tech told me he had to take the book and paperwork to get the parts ordered. This was the 2nd visit that same day for no heat. They said they couldn't find anything on the first visit. They came back on the December 18th to install a motor setting board and new blower motor. It was a different tech on 12/18 and we asked for the book and paperwork. He told me he didn't have it and that he would call the tech that was there the day before and they would send us the book and receipts. Every time a tech came we asked for these papers and were told they would look into it. The A/C, humidifier, etc... papers are all here but nothing for the furnace or the install papers. We then found out that the tech that took them was no longer with the company.

They told us on 1/25/14 that they were coming out the next day. On the 26th they called back and said it would be $95 for them to come out. This was a recall visit for 1/15/14 when they didn't fix the problem. It was no charge on 1/15 but all of a sudden on 1/26 it was $95. We gave them our credit card and they said he was on his way. 2 1/2 hours later they called and said Mr. Gillece would no longer service the unit because we questioned on whether we needed to contact an attorney or the media. They installed a LEMON, they know it, and now they are refusing to do anything it. They lied and told us we had a 10 year warranty. It was the coldest period in years and they denied us heat. My husband is disabled and we were left without heat for 28 hours, until someone could get to us.

The manufacturer has told us not to let them back in our home because they were not putting in their parts. We spoke directly to the company and supplier and neither of them have any records. All of these years we kept asking for the name of the furnace and finally on the 15th the tech told us. That is how we tracked down the manufacturer. We gave them the serial number and model number and no warranty work was ever requested. They actually told us they don't know what type of parts were used because they were not bought from them. The manufacturer is the one who told us it was a 5 year warranty, not 10. The manufacturer had us send them all of the receipts and they saw how many repairs and that they started within the first 18 months of installation. The manufacturer paid the new company for the part because of all of the problems.

Gillece cannot be trusted. They lied to us and they have lied to other customers. We sent them 4 other customers who purchased furnace and air from them. We are sorry we recommended them. They seemed dependable at the beginning and even into the last year, but when we really started questioning and asking for it to be replaced is when they got defensive.

Business

Response:

MR. Baker,

Attached you will find supporting information and documents to assist with resolving the Zielinski file.

The PDF is a series of documents from a follow up visit we had in the spring following the install. We checked the system, documented the call, and reimbursed them for lost food from a tech failing to plug in a freezer. The last page (has a arrow next to date) shows a date of 06apr2007 and the computer reflects a 5yr/5yr/1yr which represents 5 year labor, 5 year parts, 1 year externals (Tstat, condensate pump, etc) this is a screen shot of our computer system. We have offered a 5 yr warranty for many years now. We recently started to offer a 5 year labor and 10 year parts warranty, this may be confusion of this customer, however in 2007 we only offered the 5yr labor/ 5 yr parts.

The word document named Zilienski is a direct copy from the Johnson Control warranty center. Johnson Controls purchased York/ Luxaire company a few years back. We have purchased several parts from the Johnson controls suppliers including Virginia Air, and [redacted]. These purchases were made on [redacted]), this is just to name a few. We also have a large warehouse with OEM parts we have purchased over the years that we have used and not charged the customer. Even work that we have done in 2013 was done at no charge. (out of warranty period) The customer was Given a complimentary gold club member ship back in

[redacted] (Johnson control link to their furnace)

The second word document named Zilienski - request, is a notation in the system from the customer asking to extend the warranty because their 5 year warranty was coming to a end soon.

The customer fails to mention that they performed their own filter changes. We were called out because they did not take a filter out and put a second filter in, and froze their coil causing the unit to leak water into the furnace. We did not charge them to come out and address the issue. In fact we have only charged them for a humidifier filter they purchased from us in 10/31/12. We have also installed UV lights, and other items such as condensate pumps that only carry a 1 year warranty. Total out of pocket expenses from the customer has been $50.00 since installation of furnace and air conditioning.

Lastly to resolve the customers complaint we are willing to refund them the amount paid to the other company which our records show a total of $150.00. $61.00 paid to Boehmer heating and cooling on 1/28 and $89.00 to Economy heating and cooling paid on 1/26. Even though in a email from Mrs. Zielinski to [redacted] Rosenblaum she stated that Luxaire was covering the cost of the parts. However if the customer can produce additional documents for the reminding $140 they are asking for we would certainly reimburse them for that as well. Our goal is to satisfy the customer as we have attempted to do over the years. We however will no longer warranty this product, as all facts show warranty period has expired.

Thank you for your help

Consumer

Response:

Review: Called Gillece Plumbing for service and after 4 days of them rescheduling they finally came. The Plumber was unable to unclogg the drian and said he manager would be by to run a camera. When the manager came he did not run a camara walk in my basement and told me that we had to cut a pipe in the back wall and replace it with a 2way and run a bigger snake, I would cost $925. I asked him 4 times if I paid and had this done would it fix the problem? He replied everytime YES. I paid and he sent his plumber back to do the work. It did not help and only made things worse. When the manager came back he finally ran a camera and snake and (at 11pm) told me it was the main line on the street, to call my borough. The next day the borough came first thing in the morning, pulled the manhole in my driveway and there was no cloggs. My husband then called the manager back and told him. The manager came back to my house only to tell us that he was wrong and thought that MAYBE the floor needed dug up and that would cost thousands. He was asked to leave. So now we have paid $925 to replace a pipe in the wall that had nothing to do with the clogged shower that I called about in the first place. He assured me that this would fix the problem before I paid and now I am out of the money and still have the same problem only worse. I had another plumber come to my house to look and was informed that the pipe that Gillece replaced, thou was helpful, was not necessary to fix the problem and was only done for convience.Desired Settlement: I would like refunded for the job that did not need to be done.

Business

Response:

In regards to this compliant. our plumber ** gave them a option to make a repair (leaking main stack) and install a clean out tee. It was needed to stop it from leaking out of stack. The customer was very aware that liquid and toilet paper was coming out of this crack. They also have too small of pipe in the drain for the shower and sink, The pipe was 1.5 inches and it should be a minimum of 4" per ACHD code. We gave them options to be in code. They had more problems than the shower. The homeowner see everything that came out of the line, and saw what was coming out of the manhole. We did what was needed and stopped a leak. The customer also was given 3 days to cancel, and could have got other opinions. We feel that everything that was done, needed to be fixed, and stand behind our work.

Thank You

Gillece Services

Review: My home was having plumbing issues, so I contacted Gillece to diagnose the issue and recommend a solution. I was not available to be present so my husband waited for Gillece. A service technician, John S[redacted], came to my home and attempted to snake the line. He was unsuccessful so he called in another technician to run a camera down the line to see how severe the plumbing problem was. Since the technician couldn't snake the drain, he informed my husband that our credit card would be refunded the $63 being charged as service was not completed. The second technician team (Ed and his son) concluded that the issue was a cracked pipe underground that was causing the issue of our line being backed up. Ed quoted us for the repairs which were around $20,000 due to excavation, pipe replacement, and installation . He also performed a preapproval on a home repair credit card, saying that this would be one less step in the process, in the event that we chose to have them do the service. Unfortunately, I had not returned home until they were actually already running the camera down the line, so I needed time to process everything going on before determining the best solution. Especially since he kept saying that our insurance company shouldn't be involved until the work is already being done and that he would tell me what to tell them to get things worked out. It was the weekend so I wasn't able to discuss things with my home owner's insurance company. Feeling uncertain about the company's level of service and the validity of the issue they diagnosed, I called the second technician directly and told him that I would be getting additional opinions on the problem. After the call, I went down to the basement and noticed black pieces on the floor near the opening of the main pipe line in my home. The pipe where they accessed, snaked, and ran the camera, was cracked so the black pieces were from the now broken pipe opening. My husband stated that after the second technician opened the pipe, he yanked those pieces from the pipe. I assume since the technician thought we were going to have Gillece perform the service, which included replacing that pipe, we wouldn't have noticed the damage. I followed up with the company regarding the broken pipe. They scheduled and rescheduled a total of two service appointments that following week, stating that a manager/supervisor wasn't available to come assess the pipe. I had to alter two days of work to make myself available, just to be strung along and not have someone come to my home. When they attempted to reschedule a third appointment, I asked the customer service individual for an email address so that I could simply send a picture of the issue. She gave me hers, I emailed the picture, and then she called saying that it would be almost $500 to fix the broken pipe. I told her that the damage occurred after a service call to my home. She said she would forward the issue to a superior. The following day, a Gillece customer service gentleman calls me asking what issues I was having. I explained everything and he stated that they weren't responsible for the damage and even if they were, they make there customers sign a form saying that nothing was damaged during their visit. I told him that I would elevate the issue since they caused the damage and he rudely and sarcastically said "good luck". I asked my husband if he signed anything regarding damage and he said the first technician had him sign a form before he even attempted to snake the line. However, he didn't sign anything for the second technician who was responsible for the damage. We now have a broken pipe, our card was never refunded, and that home repair preapproval was processed so my husband have an unnecessary credit card for home repairs. I'm just trying to resolve the issue with my damaged pipe.Desired Settlement: Since one of Gillece's service technicians broke a piece of pipe in my home they should be held responsible for the costs to fix the issue. I'd prefer that Gillece pay for the amount of repairs needed to the pipe broken during their services instead of them actually completing the repairs. The unprofessional experience with the company has made them untrustworthy in my eyes and I'd rather not deal with them in the future.

Business

Response:

Dear Revdex.com, Thank you for allowing us to respond to this clients concern. We understand that there are always 2 sides to every story and we appreciate you allowing us to respond in a timely manner. In regards to the clients concerns, I have attached a copy of our companies waiver signed by the client. The client was fully aware of the risk involved in the process of snaking a 61 year old pipe. The home was built in 1954 and all of the original pipe was in place. the average life of drain lines is 30 years , therefore this pipe was double its life standards. We gave the client options to repair the line to make it functional. Also please keep in mind that the client called us because they had a issue, they wanted us to resolve the problem. I would be happy to discuss this further with them, they can contact me at ###-###-####

Consumer

Response:

It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibility. However, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $63 that was charged. It is the companies' policy that if they cannot clear the problem then the snaking is free. Does a new claim need to be opened to completely resolve all issues?

Business

Response:

Dear Revdex.com, Thank you for allow us to resolve the matter with the [redacted]. All of our customers sign a waiver prior to our plumber snaking the job. We have refunded the $63.00 to them as of 11/6/2015, as a customer service gesture and to make a resolution per their request. thank you Tom E[redacted]

Consumer

Response:

Review: I called Gillece Services for a toilet leak. When the plumber came out, I showed him the pipes in the ceiling where the toilet was leaking and he said that they were rusty and all the pipes from ceiling to basement would need changed. Around 1-2 thousand. Then he looked at my toilet. He said the toilet was loose and the flange might be cracked. He wrote 4 estimates and the cheapest one was $675. For $675 they would change all the parts inside the tank (which did not need changed) and put in a wax ring and make sure the flange wasn't broken. If the flange was broken then they would have to replace all the pipes. I told him I couldn't afford $675 and the toilet might be loose because the screw on one side broke. He said screws don't break. I said I noticed it when I was cleaning. He once again said screws don't break. I went upstairs and took off the screw and showed him and he said, "look at the rust" and that happens when the flange is cracked. I said I couldn't afford $675 and then he asked if I knew anyone in the military. I said no. he said anyone. I said no. He said we give 15% off for the military and all you have to do is say you do. I said I don't and he said "wow, I can't believe you didn't lie". I told him I couldn't afford their prices and I wanted to get a second opinion. The charge to come out was $65. When he left, I called the office and told them what happened and said their plumber was rude and condescending. The woman I talked to was very nice and said she would have a manager call. The next day (Saturday), I called again. The woman was very nice and said she would have a manager call on Monday. Then I went to the hardware store and talked to the sales person. He said if the flange is broken you can get the flange kit to fix it. I spent $25, got flange kit, new screws and wax ring. Went home took up the toilet. The flange wasn't broken. Total spent-$9 and an hour of my time. One week later and I never received any call back from any manager at Gillece.Desired Settlement: I would like to get the $65 that they charge just to come out. If the plumber was honest, I wouldn't have a problem with paying that fee, but he wasn't and I think him wanted me to lie about knowing someone in the military for 15% off is a disgrace.

Business

Response:

thank you for allowing us to respond to this complaint. First We woud be happy to refund the customers service fee back to them. Secondly it appears that we gave options to the cusotmers, and she was unable to obatin funding for them. The plumber was trying to give her a discount, and sure could have posisble went about it another way, but all he was doing was trying to help her with the cost. I am not sure how that relates to a customer service issue, tyically trying to help a customer is good customer service. It apperars she is mainly unhappy with the price of the work proposed.

Consumer

Response:

morning. I am sorry that I did not follow up on my claim @ id [redacted]. the company did give me back my $65 and I am very happy and grateful for your help. thank you again and I am sorry I forgot to let you know. enjoy your day.

Review: I have never seen a company with such horrible customer service and misrepresentation of services and policies. We chose this company to do work for us based on their advertising and supposed quality reputation, ha! 6 years ago we purchased our 1st home, 5 years ago we had to have a new furnace installed based on findings given to us by Gillece and every year we have had some sort of problem with it and every year we get nothing but slick talk and B.S. from them. WE received a warranty from them with our furnace, 10 years parts and labor, 5 year no lemon guarantee, 5 year performance guarantee, 2 year money back guarantee, provided we call them yearly which I have done for them to come out and do preventative maintenance on it to keep the warranty in effect so I thought. Last year we had a problem again with the furnace in which the collector box was cracked and flooding the basement around the furnace, when on the phone with them I asked about the warranty to make sure the work etc. was covered and I was informed that the warranty had lapsed by 3 years because supposedly I did not call them every year as stated above, when I told them I had my receipts to show that their guys were here they slickly informed me that I was at fault because I did not ask for "preventative maintenance" just a tune up when I clearly stated on the phone each time I was calling to keep my warranty in check, so after a fight and having to pay $269.85 to reinstate my warranty and have the work done we once again had a problem yesterday with the furnace, we had no heat, my husband called them at 8:00 in the morning and by 8:00 last night we had heard nothing from them in regards to when or if they were coming out they said they could not get anyone out until this morning, so we had to go 2 days with the house temps going down to 58/59 degrees, and when my husband inquired about the warranty they told him the labor warranty had expired, what! I have a certificate that states 10 years and paying the $269.85 on 12/16/2014 should have reinstated this and we were not told otherwise. We had to refuse the service because we were not financially prepared to pay for something we thought was covered. When speaking with them they are very wordy and slick and condicending in their verbage almost as if they are reading from a script, they make ABSOLUTELY no attempt to provide and kind of customer service reconciliation and they need to not talk to their female customers as if they are stupid!Desired Settlement: 1. if they are not going to honor my certificate for the 10 year parts and labor warranty then I would like to have a refund in the amount of $269.85 that I paid to reinstate it.

2. This brand new furnace is only 5 years old and we have had nothing but problems, we paid over $6000.00 for it and have a problem just about every year and get nothing but slick talk and runarounds with them, I would like to see a partial refund on this piece of junk, I am not asking for full repayment but I think $1000.00 would be a fair refund for the harassment and lack of professionalism and customer service on their part and their lack of clear and consise explanation of any all products, services, and warranties.

3. I would like to have a letter of apology from the owner himself and not just a form letter.

Business

Response:

We realize that there is always two sides to every story. We thank you for allowing us to respond to the clients concerns. My name is Tom E[redacted], Customer care manager, and I can be reached at ###-###-####. After reviewing the concern of the client and our contract it appears the client may be confused on their warranty. Our records indicate that their Labor warranty expired after 5 years or 6/2015 (see attached information along with the contract) The 10 year warranty they refer too is the manufactures warranty on parts. At this point we had only informed them that they owe labor on the unit, and the part would be warrantied thru York. Thank you again for allowing us to work with this client and resolving their concerns.

Consumer

Response:

I have read their response and once again it seems like they are scamming us, I seen the copies of what they sent yet I have in my possession from them a certificate stating 10 year parts AND Labor warranty from them, I just do not seem to understand how there can be so many different warranties on the same product, I do understand there are manufacturers warranties and company warranties but how can I have a certificate from them stating 10 years yet they have written 5 years, again slick words and deception

Review: Gilece got us to change the heater and AC system. The one they installed is not working properly. In the winter of 2014 we payed 3 times higher the electricity costs than prior to the installation of the new system. It turned out that they forgot to instal a thermostat that would trigger the gas system. The AC is working terribly. They recommended us to change the windows instead of taking care of this.

We have a service contract which stipulates that we will receive service the same day. We pay 59 dollars per month for this. There were times when they showed at the door 3-4 days later.

At the signing time, we were promised filter supplies for two years. They left us with provision for one year. I called Mr. Bill [redacted] (the person that signed the contract with us) back in May to request the filters for the second year. He requested a copy of the contract. I sent him that and he did not get back to me for over one month. I wrote him again. On July 5th he texted me that the filters will arrive on Monday. One month later I wrote him back asking for the filters and he asked again a copy of the contract. Today it is August 10 and I still not received the filters (over 2 moths of waiting).

They are dishonest, arrogant, impolite and completely useless. We would be more than happy if they would pick us their stuff and return to what we had before.Desired Settlement: We expect them to:

1. deliver the filters in a timely manner.

2. Fix the AC/heater system to have an acceptable temperature at the second floor (eventually by replacing their machine with one which is more appropriate for our home). We have a second expert opinion stating that the one they installed is too powerful for our house and thus its getting too quickly to a low temperature at the first floor and not enough to the second.

3. Reimburse all the paiments for the period durign which they did not fix these problems.

Business

Response:

Dear Revdex.com,Thank you for allowing use to rectify the clients concerns. We appreciate that you realize that there are two sides to every complaint. First let me introduce myself. My name is Tom E[redacted] Operations Manger with Gillece services. As of today the filters in the complaint have been delivered to the client. In regards to the other complaints, we have attempted to get our installation manager out to his home to set up the manufactures rep. We have informed the client that the only way they will make a visit is this way. We are eager to help and to solidify that the customer may have a duct work issue in the home. As we have given numerous options to correct the one room that he is complaining about. Please note that we only installed a forced air system, and did not make any duct work modifications. We eagerly await the clients response on moving forward.

Consumer

Response:

I am not completely satisfied with the Company’s responses. Especially with the condescendence which is transparent from this responses. Therefore, here are facts:Fact 1. Gillece indeed delivered the filters yesterday. Yet, they do not comment on the fact that I solicited these filters for 3 months (I have a flow of text messages with Mr. [redacted] dated stating from May 15) and the response to my requests was always temporization. The company should apologize for this. Is there a consequence? Administrative sanctions? Reimbursement of our monthly fees that we paid without receiving the requested service?Fact 2. We agreed that we should schedule a manufacturer’s rep inspection. Again, we discussed this with the Gillece personnel in May and nothing happened until we pressed again in July. It is true that due to unforeseen circumstances, we needed to cancel the appointment scheduled for August 6. But no other action has been taken from Gillece since. Again, “eager” does not exactly characterize the response from the company, which needed 2months to schedule the appointment. And again, is there any consequence for this?Fact 3. Three months after the installation, when the heater was not functioning properly, Gillece installed the outside thermostat which they forgot to install back in September. A fan was not installed properly and we have documents to prove all this. Altogether, these demonstrate negligence during the installation process, which the company took quite a while to identify and correct. They never assumed all these faults. For instance, for three months, we had to pay electricity bills which were 3x the normal bills for the similar months because they did not installed the thermostat. No reimbursement was provided.Fact 4. Before getting this installation by Gillece, we never had problems with the previous one. The caveat is that the previous installation was properly calibrated for the house. We have conclusions from an independent company stating that the new system is not properly tailored for our house.Fact 5. The duct issue is not true. We did not change the ducts recently. We did not change the windows. The summer was relatively mild. Yet, our electricity bill is up and the house is too warm. Fact 6. We were not “given numerous options to correct the one room that he is complaining about”. We’ve been told to start the fan (more electricity costs), to change the windows (more costs), to install a portable AC in the attic (more costs). We paid >$13,000 for this work so one would expect the new system to function at least at the parameters of the old one. Needless to say that one would expect the new systems to be more cost-effective, energy saving. Does Mr. E[redacted] agree with this last statement? Did they consider it when they installed our system? I have second opinion from experts saying no.We are equally eager to solve these issues (we just got a new electricity bill which is >$20 compared to the similar period last year). Also, we still expect reimbursement for the Gold membership that we paid for nothing to Gillece during the last year and ending just hiring and paying an independent AC company to investigate into the problems related to Gillece work.

Regards,

Business

Response:

Dear Revdex.com and Client.... In regards to the consumers concerns... We have address his concerns with the gentleman he has been in contact with about his filters. The client was not charged for the filters, therefore we do not see any monetary reimbursement due. Unfortunately we do not control the manufactures rep. He is an independent from the manufacture who travels around the region. Once the appointment was broken we were unable to secure him right away again. We are happy to try and book him again for the client. One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the area. I do believe I have asked the copies of utility bills to show the increase. We are happy to stop the gold plan membership, and review any past use of it to determine the refunded amount. We also will be happy to review the independent study the client received. he can email me at [redacted]

Review: Contacted Gillece to request service call on Furnace, operator stated would have a worker to our home by 12 noon, 1st call placed at approximately 8 am on 2-16-15, Operator from Gillece immediately attempted to sell service contract. operator stated could bill us for service calls over past 4 years, services which were never scheduled nor did they occur, to "guarantee warranty would be in effective if any repairs need to be completed. Received 3 more calls from Gillece on Monday 2-16-15, no serviceman ever came. received call at approximately 8 pm stating they would not be out on Monday nigh and guaranteed worker would come on Tuesday 2-17-15 between 8 am and 12 noon, on Tuesday 2-17-15 at approximately 12:30 pm received call from Gillece employee stating our home was next on list. At 6:30 pm on 2-17-15 received another call from employee from Gillece who stated they were still trying to find a worker to come to our home. At 9:30 pm, recieved call from Gillece employee stating they had no one to come out and would send service man out on Wenesday 2-18-15 and asked for time. employee was told 4 pm and she provided agreement. As of 5:45 pm on 2-18-15, no calls have been received and no workers have arrived.Desired Settlement: For Gillece to honor their commttment, provide the service promised, to waive the fee as per their advertisement which states service fee is waived if not there that day and most importantly to change their policy of misleading customers--the request for a furnace serving was during a period of bitter cold and due to the promise from Gillece did not call another furnace repair company leaving us in a very potentially dangerous situation

Business

Response:

Dear Revdex.com,thank you for allowing us to address the service concern with the customer. As most people in the region known we are under some severe cold temperatures the last few days this is put a damper on our operation though we strive to do the best we can to get out to every customer one of the restrictions on our same-day service guarantee is weather with temperatures reaching below zero this does hinder our operation. We are doing our best to help all customers we possibly can during their time of need our cruise of been working around-the-clock 24 hours a day to help our customers.

Consumer

Response:

Gillece states they work 24/7, yet at 8 pm every night for 3 consecutive nights they have called to state they have no-one to come out and crews will begin working again at 7 am the next day, their response to my original complaint was not a response at all but rather a commercial. In addition, it has now been 8 days since Gillece was called to service our furnace and they have not come out at all, in addition, since filing a complaint with the Revdex.com, they have now charged our account $96.00 and have done absolutely no work.refund money inappropriately taken from my account, $96.00

Business

Response:

Dear Revdex.com,Thank you for allowing us to respond to our customers concerns. We will be happy to refund the customers $96.00 for the bronze plan enrollment without question. If the customer would have asked us for this, we would have been just as happy. Our techs have been working day and night trying to help all customers without heat. This customer did have heat, and we chose to service customers with no heat. We apologize on not living up to our expectation of the customer, however we can only handle the cold as everyone else can. It is our goal to satisfy all customers. We however cannot control sub zero temperatures. We strive to do the best that we can. thank you again

Review: Gillece came to fix a few plumbing issues. They were extremely outrageous, but we signed a paper because we called several local plumbers that never showed up. We thought we'd pay the $1900.00 just to get done what needed done. 4 hours later, he couldn't get water to work in shower the tub was still leaking when he left and he only removed 3 shark bites and soldered the pipes and installed 2 shut off valves. I ended up finally finding a great local plumber who fixed everything and also installed 2 sinks for a total of 300 dollars and was here 5 hours that included 170 dollars in parts. The shower had a bent gasket that's why water wouldn't come out. Seems like Gillece could have fixed that! I called their company asking for 45 dollars rebate, because that was the price I initially paid the other plumber to fix the tub and shower. He came back a second time when my vanity top came in and finished the job that's when I paid the 300 dollars to the local plumber ..... So Gillece said they'd refund the 45 dollars in 3 days needles to say it's been about 2 weeks. I'm really upset that they OVERCHARGED and didn't resolve my plumbing issues. I'd like part of that $1900. Refunded since he never even sent the $45 dollars. Now I'm hearing that they are in trouble with their pricing.Desired Settlement: Stated above. Maybe half the $1900

Business

Response:

Dear Revdex.com,

Please see the transaction below. We processed a refund on the 21st of April. We cannot control the banks timing on the refund. This is a price compliant. The customer is upset over price. Price does not qualify as a Revdex.com complaint.

Review: On June 5, 2013 I contacted Gillece about a water leak at my girlfriends house at [redacted]. After a technician came out and assessed the job, he gave me an estimate of $6389.00 which I thought was way too high to begin with but I had to have the job done right away. The technician right away asked how I was going to pay for the job and I said credit card which he billed before the job was started. Now according to my contract, the job was to start on June 5th and be completed by June 8th. They started the job that day and and over the next week and a half, I went over to the job 5 times for a total of driving 50 miles roundtrip and NEVER found anyone working on the job. They brought a very large trailer and parked in the driveway and it was there until about June 15th, so therefore when I went over to the house I was unable to park in the driveway. after a few days they claimed the job was finished and was waiting on an inspector but the job was a mess with a very large pipe sticking up from the ground right where the washing machine was to go so one couldn`t be put there. I called and complained very loud and finally, another technician [redacted] came over and the floor had to be jack hammered up again to fix their bIG mistake. Well all in all what was supposed to be a three day job ending on the 8th of June wasn`t finished until June 17th which comes to a total of 12 days. During that time they would leave the job site leaving the garage door unlocked so that ANYONE could have gone into the empty house and stolen all the copper piping. Luckily no one did. I was very upset about the job Gillece did and called several times to complain and was given the complete runaround and I asked for a sizeable refund for the shoddy job and the inconvenience they caused me. The woman that I taked to was real indignant and said that they would only give me a $200 rebate and a bunch of discount coupons. Its been over three weeks and nothing. I think I deserve half my money back.Desired Settlement: With the shoddy job that was done and the total inconvience they caused. I totally think that I deserve half my money back from their extremely over inflated cost of the job. They only cut off a couple pipes and replaced them and again as I said, they got the full $6389 amount before the job even started. My credit card bill just came in today and the charge was indicated to be on June 5. 2013.I really should have stopped payment on the credit card because of the way they performed.

Business

Response:

In response to this claim I would like address their concerns.

The first area is this claim is for a Commercial Property and it is a Business to Business transaction.

The customer claims that we did shoddy work. In response to this the customer failed to mention that the original work was cleared and passed thru Allegheny county health inspection to meet Allegheny code and requirements. Plumbing Inspector Rick Snetti passed the job with no concerns. However [redacted] suggested that he did not like the location of the pipe, because it interfered with his washing machine. We excavated this at no cost to him and moved the pipe to a location he wanted it to be. We however did the job to meet Allegheny county regulations. We cannot dictate code, but only ensure our work falls into it.

[redacted] also claims that the length of time was longer than expected. We did have a delay in this job due to inspection, the county had a training class going on at that time and all inspections were pushed back. We cannot finish this kind of plumbing job in Allegheny county without inspection first, also once again we had to re excavate this line to move it for Mr. Waller. This took additional time to complete the job.

[redacted] also claims that we left his garage open, however it is his responsibility to secure his own property. We were not under contract to secure the work area 24/7. We were under contract to complete a plumbing task, of which we did.

[redacted] had the ability to get another opinion on his plumbing work. He chose to go with our contract, our price was given upfront, and we completed the job that we were contracted to do. We did not give a specific end date, as it is impossible to see what unforeseen circumstances our plumbers could have ran into while working.

[redacted] has revised his compliant, stating his tenant called to suggest they have a back up in their home. We have information to visit the site today and make a assessment. If we find any issues with our scope of work we will cover it under our warranty.

At this time we will stick with our $200.00 refund as a customer service jesture.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still stick with my story of the job being started on the 5th of June and not being completed with Gillece out of the premisis on June 17, 2013. In addition to that, it was evident that the $6389 plumbing job that was done, Gillece didn`t run a check on the sewer line that was being fixed. I say that because the tenant that moved in the property after the job was supposedly done called me on two occasions complaining that raw sewage was coming up in the basement and she just couldn`t stand it. Afrer I was able to get someone over there and a snake or whatever was used was run through the line, it was discovered that there had been wipes and tampons flushed down the toilet and that`s what had caused the problem in the first place. After causing the tenant great distress, the line was opened. I`m hopeful that the raw sewage won`t happen again.

scheduled a repair service call a week in advance and given a window for a morning appointment, window is well past; got a call towards the end of the window to say someone was coming and still no one showed. go elsewhere for what you need done

Great tech. Great communication. Thanks

Review: My husband called and scheduled a sewer cleaning under the $99 guarantee (as a side note,it is advertised as $93 on the website but we were charged $99 despite pointing out the price inconsistency). When the technician arrived he snaked the line and later put a camera in the line. He stated that there was a broken pipe 24 feet along the line and indicated where on the property the broken line was and would be replaced. He offered two estimates for partial and total work ranging from $18,000-25,000. Since the price for the work was obscene we contacted an excavator to dig (under stairs and a porch) based on the information provided by the Gillece technician. After digging up the concrete steps we come to find that the pipe was not broken. Instead we face thousands of dollars to repair the stairs that were destroyed based on inaccurate information.We had a second plumber come out and use a camera on the line. Using multiple entry points he was unable to get the camera past our laundry room much less outside where the Gillece camera supposedly was. The lines have not been used in the meantime so it has not become more blocked since the Gillece technician came out a week and a half ago.The estimate for the work provided by Gillece does not address the actual problem and will ultimately cost us more money than necessary. I am disgusted that we trusted the recommendation as it was uninformed and inaccurate at best or manipulative or part of a scam at worst. We contacted Gillece as it was convenient though we should have listened to word of mouth and saved ourselves time and money.I emailed Gillece through the contact link on their website on June 3,2014. Today is June 13th and I have received no acknowledgement of receiving the email or that they were investigating dishonest business practices.Desired Settlement: In the email I requested that Gillece would have the courtesy to refund the $99 charged as it is unclear what the technician actually accomplished or looked at while he was at our home.

Business

Response:

Dear Revdex.com,

Thank you for taking the time to allow us to review and respond to this claim. First I would like to point out that the customer called in for our special of $99.00. We do periodically offer a 93.00 web special if booked on line (it allows us to judge our online marketing) We would be more than happy to refund the $6.00 to them if they feel slighted, however they did not qualify for the $93.00.. Secondly the $99.00 was for the snaking and getting the line open, of which we did do. We solved the immediate issue by opening their drain. Gillece did not pin point the location of the area, just a gave a rough idea. the pin pointing would have cost the customer a location fee, and they did not pay that. we cannot control them hiring another company and just start digging blindly. As far as the other plumbing company is concerned, just because they could not access it, does not mean there is not a problem. Our plumber is a master plumber and has many years of experience in this area. at this time the refund is not valid as we did open the line and that is what we charged them. We also fell this is a price complaint and the Revdex.com should consider removing the claim as it should not fall under their jurisdiction.

thank you

Consumer

Response:

While the online price is negligible in

the matter it shows that the ad is misleading as is communications

with two different employees at Gillece. The special is still listed

on the Gillece website and nowhere is it listed that to receive the

$93 price the service call must be booked online. Under restrictions

it states to “Call for more details”. We did- the representative

stated that there is no $93 price. She had the opportunity to inform

us that it was online only and give us that option. She either

purposely chose not to to make more money or was uneducated in

Gillece specials.

The Gillece “master plumber” stated

he was unable to snake the area properly and have the drain flowing since

there was a crushed pipe. We did not pay a location fee as that was

not offered by the plumber. When he said he knew the location of the

blockage we believed him as we thought he was working in good faith

and would indicate if he needed additional information. We chose to

have the area excavated by an outside vendor as it was the area

outlined in the estimate provided by the plumber. Again working on

good faith, it did not occur to us that we were digging “blindly”

since the Gillece plumber was trying to get us to spend $18-25K to

perform the same work. It seems quite dishonest to have us agree to

expensive work when the estimate for work is quite specific but the

location of the problem is just “a

rough idea” as Gillece said.

I

feel that consumers should be cautioned that what they may be told is

not entirely accurate.

Business

Response:

Dear Revdex.com,

In response once again this is a price complaint and should be removed. If gillece was to do the excavation we would have pon pointed the location of the area of concern. We however were not contracted to do the work, and the pin pointed location was not presented. Yes our employee knew where the work was to be done. The customer took it upon them selves to hire anohter contractor, who at that point should have located the issue with his camera and locator. Our employee is paid by the hour and has no reason to "Try and "sell" anything" Infact we give options to the customer to help them. I would suggest that the excavator they hired is not a Licensed Plumber, due to that person not locating the are that needed to be excavted. We ask that you please remove this claim from us, as the customer is strictly hoovering over the 18-25k price we offered to make life warrantied repairs......