Gilt Groupe, Inc.

Hi [redacted].Thank you for reaching out.I wish to convey my deepest apologies for the issues which have affected your order.I have reviewed the entire scenario here and also checked on the availability of the items. Sadly, the items are still in the same status now as they were last night when you...

called. I'm terribly sorry for this.I also wish to express my apologies for the misinformation you have been given relating to your credit being unable to process back to your card. I have gone ahead and pushed these credits, in the amount of $226.50, back to the same card you discussed with my colleague, Siobhan, last night. These credits will take 3-5 business days to hit your card.Again, [redacted], I wish to convey my deepest apologies for the issues which have affected your order.We hope to serve you better in the future.Kindest RegardsPatCustomer Service Management Team

Hi there,We have advised the member on June [redacted], June [redacted], Jun [redacted] and twice on June [redacted] that the refund on this return has been settled and this refund has been issued from our end.As per [redacted]'s terms of service, it can take up to 30 days for a refund to be processed and settled with...

them.I apologise for any inconvenience this has caused the member but as the refund has been issued and settled by ourselves since June [redacted], we cannot expedite the processing of the refund with [redacted]. Kind Regards,Noel,Gilt Customer Service Supervisor.

Hi [redacted], I have tested this voucher code on our end and is working for us, I would encourage you to reach out to Cosabella for further assistance on ###-###-####.Please be aware of the terms and conditions for redeeming of this voucher as follows :Not valid toward sale items, packs, gift...

cards, prior purchases, outlet store purchases or flagship store purchases , Valid for online purchases only, Minimum purchase of $200 required. As the voucher code is working and this voucher is final sale and non refundable we would not be in position to refund.Kindest regards, DenisGilt Customer Service Supervisor

Hello [redacted], I hope you are keeping well. I am sorry for any inconvenience caused here. I have again reviewed the images that you have sent in and compared with the images on the sales page, you did indeed receive the correct item. Due to this we would be unable to accept a return on this purse. Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.further, ask for Gilt arrange free collect return stuff and shipping expensive.  
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out.I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! We completely stand-by the guarantee that every item is the authentic label it promises to be.Unfortunately, as the charge has been disputed we are now unable to help from a customer...

service perceptive. The card holder will need to contact her bank or card issuing company for any updates relating to the dispute. My sincerest apologies for any inconvenience caused. Kind regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is the most ridiculous answer I have ever heard - all they have to do is take off the pricing when telling the consumer that the waitlist has become availablenot send an email showing the advertised price and then when you go to checkout the new price appears.  Not good selling practices. They are duping the customernowhere in the email is a "flashsale" mentioned - I suggest their legal department come up with disclaimer describing their practices.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Thank you for reaching out to us today.  I am terribly sorry for your disappointment with our most recent promotion [redacted].  This promotion was subject to terms and conditions which were started on the promotion and also at the checkout of your purchase which I have attached...

for you.Receive 30% off your purchase from select sales in the "The Cold Weather Shop" event (the "Discount") (Maximum Discount of US $75) using promo code [redacted] at checkout, valid only on Gilt.com (Women's), excluding taxes, shipping and delivery charges. Not valid on Gilt Men's, Gilt Kids, Gilt Home, Gilt City, on Gilt Travel, or in the Gilt Store within Saks OFF 5TH. Discount will be valid at 10/**/2016 @ 12PM EDT through 10/[redacted]2016 @ 12PM EDT. Discount is non-transferable, must be used in a single transaction, cannot be combined with other offers, and may not be used toward the purchase of Gift Cards. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is cancelled or item(s) are returned. Discount will not be revoked if the item is exchanged for the same item in a different size. Discount may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Limit one (1) Discount per customer.

Hello [redacted]Thank you for contacting us. We can confirm the EXTRA30 discount had to be used at checkout to be valid, as stated in the terms and conditions of the offer.  Additionally the cap of the discount was stated as $75.00.Included below are the terms of the offer stated on the email...

that we sent you:Receive 30% off your purchase (the “Discount”) (Maximum Discount of $75) when you use Promo Code EXTRA30 at checkout, valid on Gilt.com (Women’s, Men’s, Kid’s, Home), excluding taxes, shipping and delivery charges. Not valid on [redacted]. Discount will valid from August *, 2015 at 12:00pm EST through August *, 2015 at 11:59pm EST. Discount is non-transferable, and may only be used by the intended recipient with the eligible email address. Discount must be used in a single transaction, cannot be combined with other offers, and may not be used toward the purchase of Gift Cards. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is cancelled or item(s) are returned. Discount will not be revoked if the item is exchanged for the same item in a different size. Discount may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Limit one (1) Discount per customer. Discount is valid on Gilt iPhone App, iPad App, Android App and Mobile Web. iPhone App and iPad App must be up to date as of January **, 2012 and Android App must be up to date as of February **, 2012 for Discount to be applied to order.We can see that since you sent this query we have issued an exception to your account to refund your credit card the $75.00 cap to your order, which was done today 8/**/15.Sincerely,Gilt Customer Service

Hi there, Thank you for reaching out to us.  I am terribly sorry for the confusion surrounding this order.  Sadly due to an inventory error there was a pricing error on this order.  Please see our website regarding pricing errors which quotes:Pricing InformationGilt strives to...

provide accurate pricing information regarding the products and services available on the Gilt Sites. We cannot, however, insure against pricing errors. Gilt reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Gilt will notify you by email. In addition, Gilt reserves the right, at its sole discretion, to correct any error in the stated full retail price.I hope this clarifies things further for you, however should you have any further queries, please do not hesitate to contact me.RegardsRachel Management Team

Hi [redacted],All promotional codes on Gilt.com have terms and conditions attached which is advised to customers both in any promotional emails sent and again on the sale pages. The discount that you used on this order had a $100 cap which was met. Unfortunately as this order is marked final sale...

and is an international order we are unable to make an exception to allow a return.Im sorry for any disappointment caused.Regards,John

Hi [redacted], The item was not defective when you purchased this item and has been in your possession and been used for over 8 month period. In this instance we will not be in a position to grant a return owing to the timeframe and item being in your possession and used product.RegardsDenis Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], Hope you're well! We indeed accommodated your refund on 10/**. It is my understanding that refunds can take up to 30 days to show on your [redacted] account, we would advise reaching out to [redacted] to confirm those details as I assure you the order you placed has been refunded on our side. Feel free to reach out with any further issues or concerns. Thank you, Jamie,Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I know there is no charge, because you do not ship, and so I waited for this product promotion for a long time, but also waiting for more than a month after the order, and then you say out of stock is not made, so worthy of consumers? I insist that you ship
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I do not see it on the TOS about that.  In addition, the credit did not state "off $50 purchase" just "$20 credit"Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for reaching out.The voucher specifically state that it is one voucher per member.  it does not state one treatment per member.  Sadly this voucher is final sale and therefore is non returnable.  You can certainly gift this voucher if you...

wish. RegardsRachel Management Team

Hi [redacted],Thanks for bringing this to my attention.I do apologise that the shirt has started to pill. I have looked through your account and you have been a model customer of ours over the years. Self sufficient and generally, there are no issues on your account. As a one-time exception, I am going...

to allow you to be refunded to Gilt account credit owing to the timeframe involved here. You do not need to return the shirt so if you are unable to wear it, I suggest that you donate it to Good Will or Salvation Army or another worthy cause. The refund will be immediately available in your account and will never expire.I hope this helps.Kindest RegardsPatCustomer Service Management Team

Hi [redacted],We are really sorry with your dissatisfaction with the offer you purchased on our Gilt City Website.We have escalated this to our vendor management team and we are awaiting a response.  However due to the delayed response I have gone ahead and issued you with a full refund of $150 to...

your Visa ending in [redacted].  This will take 3-5 days for this to process to your card.We are really sorry for the inconvenience and disappointment this has caused.Should you need further assistance please do not hesitate to reach back out to me and I would be more than happy to assist. Best RegardsDeniseGilt Customer Service Supervisor

Hi There,We are regretfully unable to provide proof of authenticity for shoes I do apologize for any inconvenience. As previously advised we'd be happy to make an exception to our policy to facilitate a return of this pair for a refund of account credits to spend on our site.We completely stand-by the guarantee that every item is the authentic label it promises to be.Kind RegardsDenisCustomer Service Supervisor