Gilt Groupe, Inc.

Hi [redacted],Thanks for bringing this to my attention,I've looked at this for you and I can advise that we do have a price match policy> this 7 day window runs for 7 days from the date that the order is made. This order doesn't typically come under that umbrella. While we would always make sure that...

you received your tickets at the same price as somebody else has paid, I've looked through the price changes for the offer and I am unable to see that the price has been changed on this offer at any time.Owing to that, I have no option but to advise that we will not be in a position to offer this ticket to you for $12.50 as the ticket was never sold at that price. I have attached a screenshot of the sale page showing the current sale page (also showing that the offer is sold out at this time)I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Specialist

Hi There,At Gilt we are constantly striving to bring our members premium products at the best possible prices, however, we cannot always guarantee that our prices are the lowest. If you do wish to purchase this product with us we will certainly price match this item with the price that it is on...

sale for with [redacted] for you. Regretfully the order does need to be placed before we can do a price match as this is our price matching policy within Gilt and for future reference we price match within 7 Business days of purchase.We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,DenisCustomer Service Supervisor

Hi [redacted], We are sorry to hear you feel like you have
not received a good response from us. As advised yesterday on all of
your contacts, we take any issues like what you sent on very seriously
and escalated it to our warehouse and legal teams right away, when you
contacted us. We have had...

a detailed look at your accounts and all the
history and the issues you have had with us. In order for us to
investigate this further, we asked you for pictures of the packaging and
the inside of the pack with the rat droppings and the broken lotion in
it. As you have stated, the rat was alive in the box during
transportation, so it is vital we get this information as soon as
possible. We have also started an investigation with FedEx with regards
to the sequence of events and they are checking into this from their
end. You stated yesterday that you had called in someone from health and
safety / animal control to come to see the rat today. Can you please
forward the name and phone number for this person to us so our legal
team can be in touch with them and get their assessment on that
situation? For the duration of the investigation we have closed your
accounts, and as soon as we receive the information requested we can
proceed to investigate this further. As advised before, we would not be
in a position to issue a refund until we have all the necessary details
and the investigation is complete. We understand that this is an inconvenience and that you have been
issued refunds for incorrect and missing items before without asking for
pictures, but as you have stated there was a rat in this box you
received instead of the bag, further investigation is needed.Kind Regards, AnttiGilt.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Damaged item. I finally received the item but it's damaged. I have sent the picture to [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out on this issue.My name is Pat and I assisted with your issue when you contacted us on our Customer Service line on 10/*.As advised on that call, sadly, we do not offer a warranty beyond the 30 days return policy which we have. There may be a manufacturers warranty...

available, but you would have to reach out to the manufacturer direct for assistance with this.I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Hi There,
Thank you for you reaching out to us. We are sorry to hear member is dissatisfied with the expiration of their discount. All our promotions whether percentage or dollar off do have an expiry date attach to them and we do notate that on the terms and conditions of the offer....

With insider offers specifically we list the
After reviewing the detail of the complaint and looking at the offer in question when anyone clicks to redeem the discount with their accumulated insider points, we do list very clearly that any and all the offers are only available for 14 days from redemption. Please see attached screenshot from [redacted] to illustrate. When you click any of the offers it opens up a pop up to confirm the points that will be taken and how long the discount is valid. In this screenshot there is not enough points to redeem the offer but if there were, then if would ask to confirm that member wants to redeem. The validity period is visible regardless.
[redacted]
While we want to work with our members as much as possible in this case we are unable to reinstate the discount for him to use as it did expire two weeks after redemption on July [redacted].
Kind Regards,
Gilt Customer Support
I redeemed a 30 dollars off coupon during a new Insider promotions
campaign. There was no expiration date or anything of this sort listed,
and I was in the process ofmoving apartments and was waiting to redeem
my thirty dollars after I moved. The coupon randomly disappeared and I
was not told that it was only valid for a certain date or anything like
that. I tried contacting customer service and they were unable to help
me. Please validate the 30 coupon as it was not clear there was any sort
of expiration date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
My stuff was never delivered the business has my hard earned 2000$ with them and  they are refusing to give me a refund for a product they never even shipped to me  I bought this during Black Friday and black Monday and if I have to buy this again I will not get the deals anymore  I demand a refund with penalty 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], Thanks for getting in touch. I am so sorry for any inconvenience caused here. I have looked into this and I can see that it seems that neither your sister or your mother set up there accounts through your link as it would show on your account if they had. Due to this the credit...

would not have been applied to your account. However as I can see that the account under [redacted] was only set up 9 days ago, as an exception I have gone ahead and applied the $25 in account credit to your account. This credit is valid for 6 months and will automatically apply to your next order. In regards to the account under [redacted], I can see that this account was actually created over 2 years ago so it could not have been set up through the referral link so it would not be eligible for the referral credit. If you have anymore questions, please get back in touch and we would be happy to help. Best,Cian

Hello [redacted], I am sorry for any inconvenience caused here. I can see that the terms of the discount were supplied on the post card that was delivered indicating the $75 cap to the discount. All of our discounts do have caps and this would have been shown at the checkout before you submitted your order showing the $75 discount. Due to this we would not be able to provide more of a discount on your order. Sorry for any inconvenience caused. Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I've attached the item description from gilt.com and two pictures of the scratched and dented pearls.  Unfortunately, I was only provided from for four attachments out of the 12 pictures I have taken. As you can see,  the item description does not mention "natural imperfections".  If that were a possibility, gilt.com has the responsibility to mention it to buyers.  There is also only one picture displayed, which does not show scratches and dents on the pearls.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The business in not at all acknowledging the false advertising and hiding behind fine print of "final sale," which is fine if the original purchase was legitimate.  I am requesting a refund because the original sale was done through deceptive marketing and a fraudulent product listing.  To say a sale is a "final sale" is only relevant if the sale was done using fair business practices.  This was not fair and the business knows this, as their customer service reps admitted the product was misleading in its title. That the company won't give me a refund when no material has exchanged hands is even more evidence of how this business operates in a predatory manner.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.While I am disappointed that Gilt has refused to take responsibility for their false advertising, I accept the refund to my credit card and see no reason to pursue this further. I would advise future consumers to be wary of purchasing from Gilt City. 
Sincerely,
[redacted]

Hi There, Can you please send us your gilt order # or email address associated with your gilt account so that we may review this matter and revert back to you.  RegardsDenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 $15.00 for parts back to my Alipay,thanks.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The Business, [redacted], has not not responded to or acknowledged any e-mails and this identical request over the course of the past 4 years, even with the Gilt Groupe's intervention.  Gilt's reply and assurance are disingeneous, given that they claim to have reviewed the entire history of the transaction, provide no proof of their past and current assurance and outrightly refuse to provide a refund upon their own failure to perform under the terms they themselves set.   Moreover, I do not want to be a client of CrossFit East River, much less work something out - implying a lesser, unstated, vague deal to my further disadvantage that Gilt is now offering 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]I have spoken to our Fine Jewellery department who have reviewed the pictures you have sent us and although they feel the tarnishes on this ring are shown on the sales page they have agreed to allow a return on this item for Gilt Credit.I will reach out shortly to you over email with...

details.Regards,John

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I checked my mailbox again and again, including the Junk box, but I can't find the reply mail from Gilt around Sep [redacted].Would you ask them to send the mail again to the [redacted]? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Same unhelpful response
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],At Gilt we’re always trying to bring members premium products at the best possible prices. However, as with all retail stores, price reductions can occur and as a flash sales site, these changes can occur a lot quicker than they would in a retail store. On this occasion I’m happy to...

match the price that’s now being offered on Gilt. I’ll refund the difference as a dollar-off discount to your account. In this case, you’ll receive a $60.00 discount, which is valid for one month.RegardsDenis Customer Service Supervisor