Gilt Groupe, Inc.

Hi [redacted],I can see from the chat history that you were offered a partial refund to keep this item. If you would like a full refund the item can be returned for full credit card refund. We would not be in a position to refund to keep for this item. Your return label is created and available online...

for you to print : Please visit [redacted] and we will prompt you to print a complimentary [redacted] return shipping label.Regards,DenisCustomer Service Supervisor

Hi [redacted],We have reviewed this again for you and we cannot discern any differences between the item as it was shown on our sales page and from the pictures you have sent in to us. Based on this, we cannot facilitate for a return of this.  I do apologize that I cannot assist you further on this. Áine Gilt Customer Service Supervisor

Hello,Thank you for reaching out to us.  All of our discounts have terms and conditions attached to them.  These terms are advertised in the email we send to our members, and also on the sales tile on the sale that the discount is eligible for.  We also outline our terms and...

conditions at the checkout stage of our members purchase.If you would like to give me the full discount code and your email address, I will certainly send you the terms and conditions of the discount and also screenshot you of where these are all highlighted to you before you purchase with us. Warm Regards Rachel

Hi [redacted],Thank you for reaching back out.I am very sorry to hear you are unhappy with your bag and wish to return it.As previously advised our Vintage accessories team have fully reviewed and investigated your order [redacted] and the pictures you sent for you and have advised that we will be unable...

to accept a return in this case .Louis Vuitton bags can start to have a unique odour as they age. Based on each of the pictures you sent us, the bag is consistent with what was clearly described on the sale page outlined below:"Condition: Carried - Good (signs of consistent handling on leather/hardware; wear to lining, hardware and drawstring, scratches, scuffs, and black)"I'm afraid we cannot accept a return. I sincerely apologize for any inconvenience or disappointment caused.Should you need any further assistance please do not hesitate to reach out to us.Warm regards NiamhCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 To print the return label, the buttons had to appear to prompt the action. The buttons were not present. I was able to view the order, not print the return, then contacted them. I have even sent screenshots for reference which hasn't been acknowledged. Gilt had not once addressed the root cause of the issue, or specifics of the situation, only offered the same generic response. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There, I’m so sorry but unfortunately I’m unable to source an account using the email address provided. Might you perhaps use a different email address to shop on Gilt?At your convenience, please forward to us either the order number or the email address you use to shop with us and we'll be...

happy to look into this further for you.Yours in style,DenisCustomer Service Supervisor

Hi [redacted],Thank you for reaching out to us,I note that since sending this complaint, you have been assisted by a member of our CS team. We'll be allowing you to return these shoes to us for a full refund with free return shipping given the products misrepresentation. You'll soon be receiving an email...

with return instructions. If we can assist further please don't hesitate to let us know.Warm regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat http[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was asked to provide my email address so I can be removed from Gilt's mailing list.  Can you please forward to them?  Email address:  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it may concernI can see that the member in question has received a full refund for their order back to the original method of payment on January [redacted]. ThanksGilt Customer Service

Revdex.com:
In reference to complaint ID [redacted], they wanted my email associated with the account and it's [redacted] Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  I don't understand why don't you guys issue my coupons back because it was not my fault that you people never informed me same day. That the order didn't go through. It was your customer service problem for not following the orders on time. I lost my coupons and I want them back worth $105 for 7 members of my family. Or reprocess my order. Your apologizes cannot get back my order or my $105.  I want my order or refund of $105
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate you making an effort to make this right, after finally getting the shipment, I had to refuse it. The bed itself has a very noticeable scratch on one of the side rails. This is an expensive bed and I didn't expect it to have a major defect like that. Gilt has wasted well over a month of my time, caused me to miss two days of work, lied to me repeatedly, and caused me severe aggravation both dealing with your customer service agents and XPO, the shipping company. This is not how you treat long time customers, and I will never again do business with Gilt or any of your affiliates. I will also be telling anyone I know to stay as far away from your business as possible.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
Upon review of your account I can that both items have now been processed.
I have now manually refunded your account credit to your original form of payment, this can take 3-business days to process back to your credit card on file.
" line-height: 1em; background-">Kindest regards,
Denis
Gilt Customer Service Supervisor

Hi There, Regretfully we are still awaiting delivery of your return and once it has been received back in our returns warehouse you will be refunded in full for your purchase. I do apologize for any inconvenience in regards to your recent purchase. Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Will I be receiving the credit as I listed previously upon cancellation?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for bringing this to our attention.I'm terribly sorry to hear of your dissatisfaction with our exchange policy.Per our exchange policy: "An exchange requires that you repurchase the item in your preferred size and return the original to us. Once we receive the exchanged item, you’ll...

be reimbursed for it to your original form of payment. Any applicable return shipping fee will also be waived." This information is freely available on our FAQs on site here.This policy has been in effect for many years now and is the standard method of exchange for our site. I'm sorry if you find this unacceptable. If we can be of further assistance, please don't hesitate to reach back out.Kindest RegardsPatCustomer Service Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have attached a copy of the advertisement for reference, as I believe it will make things more clear. Below I have explained what I believe to be the best interpretation of the language in the advertisement:The top of the advertisement reads, "Design your Dozen." Under that, it says, "2-pack ‘Design Your Dozen’ sampler pack from [redacted]." My interpretation of these headings is that I was purchasing 12 juices that I would choose or “design” myself. The meaning of “2-pack” was still unclear, however, it appeared that the 12 juices might need to be purchased in groups of six.As the Gilt representative has noted in their message, the advertisement then reads, "[c]hoose from two-days or six-packs of Green Juice, Arugula Kale, Chard Basil, Coffee Cashew, Cashew Vanilla, Spicy Apple, Beet Juice, Spicy Lemonade, Lime Ginger, Golden Beet, Cucumber Jalapen~o or Pineapple Apple Mint." The meaning of this sentence was unclear. The advertisement had already established that this coupon was for a dozen juices, to be “designed” into a sampler pack. I still don’t know what “two-days” means in reference to a sampler pack of a dozen juices—the advertisement does not clarify that.  With reference to the “six-packs,” however, my understanding, based on the advertisement’s text, is that these “six-packs” would be designed by the customer, not limited to a single type of juice. The following language in the advertisement supported and confirmed my interpretation.The next two paragraphs clarify that I can “[c]hoose [my] favorite blends of BluePrint’s celebrated juices with a 12- pack sampler.” Then, presumably describing my options for the “12-pack sampler,” the advertisement goes on to say that I can enjoy “two of each flavor.” This helps to clarify my interpretation that I could choose the juices that I would like to order (with the restriction that I would need to buy two of each, e.g., 3 types of juice to a six-pack, or 6 types of juices in the dozen). Further on, the advertisement reads, “[o]rder may be redeemed as one 12-juice shipment, or two six-juice shipments.” Nowhere, however, does it say that each six-pack may include only one type of juice. Far from specifying that fact, the advertisement had instead informed me that I was purchasing a “sampler pack” that I could “design” and that I could “enjoy two of each flavor.”Finally, at the end, the advertisement reads that it is “[v]alid for any combination of juices up to $130 value.” Again, giving the impression that the consumer would decide the combination of juices.With respect to the timing issue, I did purchase this two months ago, however, it does not expire until April. I chose to try to use the voucher early this week, well before the expiration date. I contacted Gilt in a prompt and timely manner as soon as the issue was brought to my attention. The amount of time that has passed since the purchase is irrelevant to the refund and there is nothing in the advertisement on or the voucher to suggest otherwise. The advertisement was misleading and I therefore would like a refund to my credit card. 
Sincerely,
[redacted]

Hello Tremecca,I hope you are keeping well.I am so sorry for the inconvenience caused here. I have gone ahead and created you a return for your shoes so that you can return them for a full credit card refund. Your return label is available for you in your returns and exchanges section of your...

account. Once we receive these back in our warehouse, you will be notified via email in regards to your refund.Sorry for any inconvenience caused here.Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are stating that velour is leather, which is not true.  When I went to the manufacturer store (Saint Laurent) they said there is a calf leather version of the bag, but this was not it.  Gilt was actually selling a pink and a blue calf leather bag on the site when I bought this one and they must have mistakenly used the same description for all three bags.  Saint Laurent confirmed that the bag I received was not leather. The customer service supervisor Paul even stated to me that the bag was not guaranteed to be leather and I said that it was the description that in it of itself is a guarantee.  They made a mistake and they do not want to take responsibility for it.  This is a misrepresentation.  Please be advised that I have also filed a complaint with the Federal Trade Commission.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], I'm very sorry to hear you've had such a negative experience. I'd love to be able to resolve this for you, we should certainly honor your referral! If you'd like to email [redacted] with your email address and ask to be referred to Jamie or respond to this, I will get this...

sorted for you. Again, my apologies for any inconvenience caused! Best,JamieCustomer Service Supervisor