Gilt Groupe, Inc.

Hi [redacted],Thanks for coming back to us on this.Sadly, we are unable to offer negotiations on price and if the price has changed due to the error being noted, then this new price is the price which will have to be paid. I'm sure that you will appreciate that a bed, which normally sells for $1,000+, will be an error if it is on sale on the sale at $39.I apologise for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Hello,Thank you for reaching out to us.I believe our international agent has been in contact with you regarding this issue today.  She has advised that you will receive a full refund to the amount $101.44 back to your credit card as soon as we receive you item back to us.I hope this clarifies...

your situation and should you have any further queries, please do not hesitate to contact us.Warm RegardsRachelManagement Team

To Whom it may concern, I am sorry to hear of your dissatisfaction with our decision on not allowing a return on your order. I am afraid that upon viewing the images you have sent into us we do not see any damage or paint as you have outlined. This item was listed as final sale, and not...

returnable. On the sale page for this item, in the images shown you can see the natural aspect of these pearls that you also show in your pictures sent into us. I am afraid this is a natural occurrence that happens with pearls.  Due to the reasons outlined above we would not be able to allow a return on this item as it has arrived as shown on our sale page.

Hello Revdex.com,We have reviewed this complaint & would be happy to update you on what we're currently doing to resolve this with the customer. There's currently an escalation ongoing between the vendor & us to secure a certificate of authenticity. This was originally raised on Saturday 10/*,...

the customer was advised to wait 3-5 business days for us to work on this. Should we be unable to provide the information then of course we will accept a return but until this is verified we cannot do this. We stand by our vendors & suppliers 100% & will be following up consistently on this as all authenticity complaints are taken very seriously.   At the moment the case is ongoing & we have active correspondence with the customer detailing the standard expected time frame for resolution. Please do feel free to request updates should you see fit. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I have reviewed your order for the item Warfield & Grand Leather Loafer, which had Estimated Delivery:Fri 1/**/16 to Thu 1/**/16 and was delivered to you well within the estimated dates on Jan[redacted].Your order for the [redacted] Compression Tights I can see...

has Estimated Delivery:Wed 1/**/16 to Wed 2/**/16 and is currently in transit to you and I would anticipate that this purchase will bedelivered well within the estimated dates.These Estimated dates were advised on the product page and also at checkout prior to purchase, which in this instance would not warrant a refund of shipping for these purchases.RegardsDenisGilt Customer Service Supervisor

Hi [redacted],I'm so sorry to hear that you're unhappy about terms and conditions attached to the vouchers you purchased for [redacted]. Unfortunately, as this offer has now ended and was noted as final sale, we're unable to provide a refund. On the sales page and on the...

voucher it stated that "Gratuity is not included; we recommend tipping 15% on the full retail value prior to receiving service(s) ($70)". I've also attached some screenshots of the sales page and the voucher where it specifies these terms and conditions. We sincerly apologize for any inconvenience this may cause!If it is of help we're happy to change the name on the voucher so that you may gift it to a friend or relative, or it can be redeemed with the vendor after expiry for goods and services to the value of the purchase price for a period of 5 years.You can find out more about our return policy here: [redacted]Should you ever need assistance for any future queries you can also contact us on Live Chat here -  [redacted].  Warm regards,JessicaCustomer Service Supervisor

Hello [redacted],I am sorry for any inconvenience caused here. Unfortunately we do not have the ability to modify the address that was selected at checkout. However if your order is returned to us, you will be refunded in full back to the form of payment that was used.Sorry for...

any inconvenience caused here.Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 I didn't see any news about the refund, no matter you offer what country, but you received $230 through my credit card. But I can't use these successful discount to buy anything, I have the right to apply for a refund, please don't avoid answering my questions. I am not satisfied with your response, I don't want to bother on this matter.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, Thanks for getting in touch. I have reviewed this and while the information was made available on the sale page, I feed based on the experience that the member has had in trying to redeem the voucher, a refund is merited. The refund will be processed to the original form payment...

within 3 to 5 business days. If there is anything else we can do to assist, don't hesitate to get in touch. Warm regardsPaddyGilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The response mention why it takes almost 6 months for my order to be delivered but I found the answer not satisfactory for the following reasons:* Based on the website "808 Home brand is available exclusively on Gilt. It was created in collaboration with our preferred brand partners to bring you great style at an accessible price point.". I do not care/know about your internal business process, who is your vendor and how you work with them. I bought the item on your website, from  a brand owned by you. Unlike amazon, you are not a market place that connects buyers and sellers. You are the seller. So the answer of it is the vendor issue is not satisfactory. * If you cannot fulfill your warranty obligations in a reasonable time-frame (and 5+ months to replace an item is not a reasonable time-frame for when the item that is essential and everyone house hold only needs one), you supposed to bend your rules. I offered replacement from similarly priced item or alternatively refund the purchase. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],With reference to your query I have reached out to you on an few occasions to try to resolve this issue.As advised in previous correspondence the [redacted] promotional gift cards were limited to one per person. The terms and conditions for the promotional [redacted] gift cards listed were...

legal and valid even as per California Law which was your concern. We have also advised you of the following as per the terms of the promotion:A $15 GILT promotional gift card code to gilt.com or [redacted]. Redeem in app by 4:59 a.m. ET on Wednesday 8/**/2016. Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5th. Promotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Limit one per person.However I have done as you wished and escalated this to our legal department at your request with whom you requested to correspond with either directly  or through myself.   As advised  I will respond confirming the above when I receive this from our Legal Team.Best RegardsDenise C[redacted]Management Team

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I still haven't received an apology from Jude, the offending customer service representative, and still don't know if she is being reviewed for her performance. I shouldn't have to contact the Revdex.com in order to remedy a situation that could have easily been avoided. I was given this discount because of errors in a past order and now receive the same discount I was originally awarded, but in the process I have wasted hours and energy to resolve a matter that shouldn't have escalated to such a level. If Jude hadn't hung up on me over the phone OR actually attempted to obtain a superior, I wouldn't have wasted all this time and energy. I'm slightly less agitated that the original discount is back into my account and being applied, but there was no consideration of how I've wasted several hours attempting to resolve this matter, and even now I am still upset about the whole ordeal. I had to email several executives, post on [redacted], and send emails to the customer support team in order to have my issue reviewed. Please understand that I am not trying to be difficult, I only expected something more than "sorry our customer service representative messed up. Here's your original discount that was already in your account, even though you had difficulty reaching us, spent hours trying to resolve this, and clearly angry about the bad experience."
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us today.Can you advise me of your order number and I will certainly look into this matter for you?Warm RegardsRachelManagement Team

Hi There, We have reviewed the pictures that have been sent to us and regretfully we are unable to depict any creases/issues on this bag.We will unfortunately be unable to accommodate your request of a return for refund or price reduction on this item.Our Quality Control team would have...

assessed the bag prior to shipment.I"m sorry that I cannot provide a more favorable response on this occasion. If there is anything else I can do to assist, please feel free to get in touch.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Im entitled for the use of 4 gift cards as the previous customer service supervisor stated...terminating an account for entering too many gift cards on an account is absurd.  Your company never contacted me regarding the status of the order or my account. And now when I file a Revdex.com complaint, you continue blaming the customer for your website developers failures to impose limits on how many gift cards can be entered.  I have replied almost 10 times already if you are continuing to copy and paste the same response, then please stop responding....you are not resolving my complaint.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Since they neglected the pictures again and again, and repeated the d...⇄ />  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], I'm sorry that you are unhappy with the wallet as you have received it. I can advise that I, as well as my colleagues, have reviewed the pictures you have sent in and compared them to each other. We cannot see that there is any difference between the wallet that you have received and...

as to how it was shown on the sales page.Due to this and as this is a final sale item, which was stated on the sales page prior to purchase, we cannot facilitate for a return in this case. Apologies for any inconvenience caused. Aine - Customer Service

Hi [redacted],Thanks for coming back to me.I've looked into this for you and I now see the issue. You were emailed a member specific link to enable you to purchase the tickets for the Gilt Sample Sale: LA at half the standard price. These specific links do not show up in our system to alert us to the fact that members may purchase at half price. The offer simply shows at regular price.Owing to that, having done the math, considering your discount, your outlay would only have been $20, I have issued a $10 refund against each of the tickets you purchased. They have been refunded back to your [redacted] for [redacted]. This will take 3-5 business days to hit your account.I am so sorry for the inconvenience involved here.Kindest RegardsPatCustomer Service Management TeamShould you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted]

Hi [redacted], I do apologize to hear that you are not happy with this. While I do understand where you are coming from on this, we have reviewed this and you have been sent the correct bag in this case. Due to this, we cannot facilitate for a return of this.  My apologies once again for this. Thanks,Aine - Customer Service