August 14, [redacted] RE: Complaint ID [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T [redacted] DHL Office of the President
January 9, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Once again please extend our sincere apologies to our customer regarding this unfortunate incident As DHL Hong Kong is still conducting their investigation for the claims process, we would be required to hold until that investigation is completed for the claim to proceed Please have the shipper, LOUISA P***, contact their local DHL to obtain a progress report on the investigation and continuous updatesOnce the investigation is complete, then the shipper will be able to file the claim for reimbursement with their local DHL Sincerely, Daniela DM [redacted] DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
March 16, 2016Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer recently incurred with DHLUnder DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] , for any refund or replacement.Unfortunately, DHL is unable to locate a copy of the noticeOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely,Tara G [redacted] DHL Office of the President
February 25, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Please be advised if your tracking numbers are longer than digits, there may be a possibility it was sent with another business unit of DHLIf this is the case, please provide the full tracking number so that we may address these issues to them directly Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela D [redacted] DHL Office of the President
Date Sent: 9/6/5:13:PMThis is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter furtherI cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at present I do not.The tracking number they are asking for is as follows: [redacted] I look forward to hearing from them to see how they proceed
October 29th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per my review the customer’s package is transiting through our eCommerce network with a scheduled delivery date of November 1stBelow is the contact information to our eCommerce customer service department who can best answer any questions regarding the status of the package: Phone: [redacted] Website: [redacted] Thank you for allowing DHL Express the opportunity to assist our customer regarding her eCommerce package Sincerely, Mark L [redacted] DHL Office of the President
While the package was deliveredIt was miss delivered and opened by the person who received itIt had sensitive materials inside that were also opened by a stranger who had not signed an NDA with my company.I was never advised of this being the caseYou can appreciate from the packaging that it was attempted to be covered up by placing another delivery label on the original one from the package which is rather shockingA simple brushed off apology and a promise feels like a quick bandaid being ripped to make this all go awayI want some ownership and accountability
August 21, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns The request to re-bill the waybills provided has been completed under dispute [redacted] The customer was notified this morning that this has been completed Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T [redacted] DHL Office of the President
September 19th, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have contacted management within DHL India and will have someone follow up with you to discuss the details Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
October 6, Revdex.com [redacted] RE: ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the service issues our customer recently incurred with DHL Ms [redacted] is actually located in CanadaThe DHL Management team in Canada has been contacted and our colleagues have reached out to address his concerns Once again please extend our sincere apologies to our customer regarding this delivery issue.Sincerely, [redacted] Office of the PresidentDHL Express
November 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID: [redacted] On behalf of DHL Express, please accept my sincere apologies for any inconvenienceYour experience was certainly not indicative of the high service standards our customers deserve and expect I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention After an extensive review with the our Claims Management team it has been established that the claim was handled correctly and the shipment was delivered with a signature Please extend our sincere apologies once again to our customer regarding this unfortunate incident Sincerely, Shelby [redacted] DHL Office of the President
July 8, Revdex.com North 12th Street Phoenix, AZ RE: Case # [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concerns DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer’s experienceSince the shipment was tendered and paid for at a third party retail store, Postal Annex #***, any request for a refund would need to be filed with them directly The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted] The shipment was delivered on July 6th and signed by *** Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
October 29, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr**The invoice will need to paid as this was a charge assessed by US customsI did confirm that the invoice was mailed on October 19thI am sorry Mr [redacted] did not receive the invoice prior to the payment dateMaybe a delay was incurred via the local mailMr [redacted] may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoiceI have confirmed that the $is a DHL fee that is charged because DHL will pay the custom duty/tax fees upfront We will collect this fee later from the customer, which is why this charge is on the duty/tax bill the customer receivedOnce again DHL appreciates the opportunity to research and address our customer’s concernsSincerely, [redacted] DHL Office of the President
September 6, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] Once again, DHL appreciates being given the opportunity to research and address our customer's concernsBelow is a recap of the events surrounding his shipment (DHL AWB # [redacted] ): The shipment was dropped off at The UPS Store #(DHL Authorized Shipping Center) on January 19, and the DASC used their DHL account to pay DHL for the shipmentShipment was tendered to DHL on January 19, and it arrived in Addis Ababa, Ethiopia on January 22, It was subsequently stopped by Customs for inspection and held awaiting a required import license that the receiver was unable / unwilling to obtain from the governmentThe shipment was transferred to a Customs warehouse on February 21, when it had not been clearedFour separate requests for assistance were opened by Mr [redacted] (January 30th, February 8th, April 12th, and April 25th) On each, Mr [redacted] had requested that the package be returned and that he be refundedHe was repeatedly advised what documents and information would be necessary to properly request the return of the package from Ethiopian Customs but no documentation was received and each time the files were closedOn May 18, Mr [redacted] called claiming that the documents were sent but not to the agent working the fileHe then hung up and no further assistance was requested DHL conducts business in accordance with its Terms and Conditions of Carriage which govern all of the shipments that travel through our networkIn this case, the claim rights belong to The UPS Store as they contracted with DHL to carry the goods Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela M [redacted] DHL Office of the President
December 9th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Jennifer B [redacted] DHL Office of the President
May 11, 2017, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · 10-digit DHL Express tracking numbers for the shipments that were split Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
February 26, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that tracking number [redacted] was sent with another business unit, DHL Global Mail and further details should be addressed by them directlyI have contacted Management within DHL Global Mail/eCommerce and will ensure that someone follows up with the customer as soon as possible Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, Daniela DM [redacted] DHL Office of the President
December 30, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that our research department is currently working on this issue for our customer Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered to the address on the shipping label If our customer is unable to locate the package they will need to reach out to their shipper regarding any refund or replacement DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in the United Kingdom as they contracted with DHL to carry the goods Once again DHL would like to apologize for the service issues involved Sincerely, John G [redacted] DHL Office of the President
The claim is not handled professionallyRecipient did not receive the package, and I have attached the chargeback from the recipient's credit cardThe insurance I paid for to DHL is to protect me in case the package is not deliveredI do not know who signed the package, and it looks like it was delivered several time to different addresses (I did not authorize any address change)I request again that DHL properly address this lossI am your customer, and you are responsible for packages I ship through you
August 14, [redacted] RE: Complaint ID [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T [redacted] DHL Office of the President
January 9, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Once again please extend our sincere apologies to our customer regarding this unfortunate incident As DHL Hong Kong is still conducting their investigation for the claims process, we would be required to hold until that investigation is completed for the claim to proceed Please have the shipper, LOUISA P***, contact their local DHL to obtain a progress report on the investigation and continuous updatesOnce the investigation is complete, then the shipper will be able to file the claim for reimbursement with their local DHL Sincerely, Daniela DM [redacted] DHL Office of the President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
March 16, 2016Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer recently incurred with DHLUnder DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] , for any refund or replacement.Unfortunately, DHL is unable to locate a copy of the noticeOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely,Tara G [redacted] DHL Office of the President
February 25, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Please be advised if your tracking numbers are longer than digits, there may be a possibility it was sent with another business unit of DHLIf this is the case, please provide the full tracking number so that we may address these issues to them directly Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela D [redacted] DHL Office of the President
Date Sent: 9/6/5:13:PMThis is not an acceptance of the business' response but I am simply providing the information they asked for to look into the matter furtherI cannot find another way to respond without clicking "Accept Business Response" which I want to make abundantly clear at present I do not.The tracking number they are asking for is as follows: [redacted] I look forward to hearing from them to see how they proceed
October 29th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Per my review the customer’s package is transiting through our eCommerce network with a scheduled delivery date of November 1stBelow is the contact information to our eCommerce customer service department who can best answer any questions regarding the status of the package: Phone: [redacted] Website: [redacted] Thank you for allowing DHL Express the opportunity to assist our customer regarding her eCommerce package Sincerely, Mark L [redacted] DHL Office of the President
While the package was deliveredIt was miss delivered and opened by the person who received itIt had sensitive materials inside that were also opened by a stranger who had not signed an NDA with my company.I was never advised of this being the caseYou can appreciate from the packaging that it was attempted to be covered up by placing another delivery label on the original one from the package which is rather shockingA simple brushed off apology and a promise feels like a quick bandaid being ripped to make this all go awayI want some ownership and accountability
August 21, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns The request to re-bill the waybills provided has been completed under dispute [redacted] The customer was notified this morning that this has been completed Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Michelle T [redacted] DHL Office of the President
September 19th, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns I have contacted management within DHL India and will have someone follow up with you to discuss the details Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
October 6, Revdex.com [redacted] RE: ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the service issues our customer recently incurred with DHL Ms [redacted] is actually located in CanadaThe DHL Management team in Canada has been contacted and our colleagues have reached out to address his concerns Once again please extend our sincere apologies to our customer regarding this delivery issue.Sincerely, [redacted] Office of the PresidentDHL Express
November 24, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID: [redacted] On behalf of DHL Express, please accept my sincere apologies for any inconvenienceYour experience was certainly not indicative of the high service standards our customers deserve and expect I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention After an extensive review with the our Claims Management team it has been established that the claim was handled correctly and the shipment was delivered with a signature Please extend our sincere apologies once again to our customer regarding this unfortunate incident Sincerely, Shelby [redacted] DHL Office of the President
July 8, Revdex.com North 12th Street Phoenix, AZ RE: Case # [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concerns DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer’s experienceSince the shipment was tendered and paid for at a third party retail store, Postal Annex #***, any request for a refund would need to be filed with them directly The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted] The shipment was delivered on July 6th and signed by *** Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
October 29, 2015Revdex.com North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr**The invoice will need to paid as this was a charge assessed by US customsI did confirm that the invoice was mailed on October 19thI am sorry Mr [redacted] did not receive the invoice prior to the payment dateMaybe a delay was incurred via the local mailMr [redacted] may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoiceI have confirmed that the $is a DHL fee that is charged because DHL will pay the custom duty/tax fees upfront We will collect this fee later from the customer, which is why this charge is on the duty/tax bill the customer receivedOnce again DHL appreciates the opportunity to research and address our customer’s concernsSincerely, [redacted] DHL Office of the President
September 6, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] Once again, DHL appreciates being given the opportunity to research and address our customer's concernsBelow is a recap of the events surrounding his shipment (DHL AWB # [redacted] ): The shipment was dropped off at The UPS Store #(DHL Authorized Shipping Center) on January 19, and the DASC used their DHL account to pay DHL for the shipmentShipment was tendered to DHL on January 19, and it arrived in Addis Ababa, Ethiopia on January 22, It was subsequently stopped by Customs for inspection and held awaiting a required import license that the receiver was unable / unwilling to obtain from the governmentThe shipment was transferred to a Customs warehouse on February 21, when it had not been clearedFour separate requests for assistance were opened by Mr [redacted] (January 30th, February 8th, April 12th, and April 25th) On each, Mr [redacted] had requested that the package be returned and that he be refundedHe was repeatedly advised what documents and information would be necessary to properly request the return of the package from Ethiopian Customs but no documentation was received and each time the files were closedOn May 18, Mr [redacted] called claiming that the documents were sent but not to the agent working the fileHe then hung up and no further assistance was requested DHL conducts business in accordance with its Terms and Conditions of Carriage which govern all of the shipments that travel through our networkIn this case, the claim rights belong to The UPS Store as they contracted with DHL to carry the goods Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela M [redacted] DHL Office of the President
December 9th, Revdex.com E Missouri Ave Phoenix, AZ Complaint ID # [redacted] – [redacted] *** DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Jennifer B [redacted] DHL Office of the President
May 11, 2017, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · 10-digit DHL Express tracking numbers for the shipments that were split Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Shelby R [redacted] DHL Office of the President
February 26, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that tracking number [redacted] was sent with another business unit, DHL Global Mail and further details should be addressed by them directlyI have contacted Management within DHL Global Mail/eCommerce and will ensure that someone follows up with the customer as soon as possible Once again please extend our sincere apologies to our customer regarding this unfortunate incidentShould you have any questions or comments, do not hesitate to contact me Sincerely, Daniela DM [redacted] DHL Office of the President
December 30, Revdex.com East Missouri AvePhoenix, AZ RE: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that our research department is currently working on this issue for our customer Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered to the address on the shipping label If our customer is unable to locate the package they will need to reach out to their shipper regarding any refund or replacement DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in the United Kingdom as they contracted with DHL to carry the goods Once again DHL would like to apologize for the service issues involved Sincerely, John G [redacted] DHL Office of the President
The claim is not handled professionallyRecipient did not receive the package, and I have attached the chargeback from the recipient's credit cardThe insurance I paid for to DHL is to protect me in case the package is not deliveredI do not know who signed the package, and it looks like it was delivered several time to different addresses (I did not authorize any address change)I request again that DHL properly address this lossI am your customer, and you are responsible for packages I ship through you