DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the futureWe always seek areas of opportunity to improve our customers experience.Our contractual obligation is with the bill to party, in this case [redacted] ***Since the shipment was tendered and paid for at this location, any request for a refund would need to be filed with them directly Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office of the President
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
January 18, Revdex.com East Missouri AvePhoenix, AZ RE: Ethel Poulos - Case # [redacted] DHL appreciates being given the opportunity to again address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that the Claims department has completed its review for our customer The claim has been resolved as of January 11, and the customer has already been notified of the outcome Once again DHL would like to apologize for the service issues involved Sincerely, John G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsDHL has researched this matterWe appreciate the feedback and have brought this to the attention of our Local Management Team for reviewWe will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July It was signed for by our customers daughter at 13:30, at address [redacted] * [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office of the President
My tracking number is [redacted] , which has been delivered yesterday! I file this complaint just wanna make sure I won't meet this kind of situation again...Even though I know DHL must have many packages to deal with everydayHowever, I don't think they put enough effort to make sure everybody get their stuff on time
January 18, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsDHL has fully researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team to review in order to prevent similar situations in the future Our records indicate the shipment was recovered from the wrong delivery location and delivered directly to our customer on January at 2:54pmOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Michelle T [redacted] DHL Office of the President
March 28, Revdex.com East Missouri AvePhoenix, AZ RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in India as they contracted with DHL to carry the goods The customer will need to contact the shipper or vender that the goods were ordered from to request any refund he feels may be due Once again DHL would like to apologize for any inconvenience Sincerely, Shelby R***DHL Office of the President Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I used the same address and the same box that was picked up in China from DHL I used the same company and address information to return it I do not understand how that is the wrong address The box was picked up and made the delivery I am also upset that the box was held in China for a month without letting me know what was going on I also want to know if I am still being charged $ Regards, [redacted]
January 19, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela [redacted] M [redacted] DHL Office of the President
We do not accept the response as we are the receiver the goodsWe have paid for the shipment to the shipper While one can appreciate DHL wanting to stand by terms and conditions which would be to the shipper, DHL an reimburse the shipper But since we are not the shipper under the terms and conditions, we are still the damaged partyIf not for DHL negligence, deception, and willfully misleading to us for an entire day, we would not have been damaged After number phone calls and website updates, DHL did claim the delivery was guaranteed for delivery If DHL wants to stand behind terms and conditions, as the receiver we never signed that agreement and not bound to those policies We were damaged by the deception of DHL on the status of the deliveryWhy would any party wait until Minutes before midnight and hours after the fact to offer the truth on the status of the parcel A simple courtesy at anytime during the day or the next hours, DHL could have corrected the oversight but instead chose to drive up air cost with deceptionThe Receiver of the Goods was the party damaged by adding additional many hours and support awaiting the shipment DHL claimed their drivers delivery all hours of the night and the delivery was coming and to please waitAnd we waited! While this may be a training issue fir DHL associates, the fact occurred with little to no regard to the time and resources of the receiver is egregious with complete lack of conscience to outcome of the guaranteed deliveryWe expect to be remunerated for our undue expensesThank YouTim D***
January 22, Revdex.com East Missouri Avenue Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience Our records indicate that AWB [redacted] was to be sent from India to the U.Showever, the shipment was detained by the Indian government prior to actually being tendered to DHL Express India Once the matter between the shipper and the Indian government has been resolved, the package should be released and then tendered to DHL Express India for shipping to the U.S At this time, the matter is beyond DHL’s control Our customer will need to reach out to their vendor for further assistance Once again please extend our sincere apologies to our customer for any inconvenience Sincerely, John G [redacted] DHL Office of the President
June 14, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that this shipment was recovered and delivered to the local 7-Eleven convenient store at [redacted] ***The store manager has confirmed that this shipment was picked up by the customer on June 9, I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attentionThe shipment was billed to the shipper; we would suggest our customer contact the shipper to file a claim on the shipment or request a replacement Once again DHL would like to apologize for the service issues involvedSincerely, Jennifer B [redacted] DHL Office of the President
January 11, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding tracking number [redacted] Once again please extend our sincere apologies to our customer regarding this unfortunate incidentOur customers experience was certainly not indicative of the high service standards our customers deserve and expect Our Billing Management Team has advised that the refund was processed on January 5thThey take to business days to process and the funds will be credited to the card that was used for the transaction I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention Sincerely, Shelby R [redacted] DHL Office of the President
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] To the Revdex.com: At this time, I have not been contacted by DHL Express regarding complaint ID [redacted] Thank you for your help Regards, Raul Rivera
February 1, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns MsP***, from our billing team, has contacted Ms [redacted] for resolutionMs [redacted] advised DHL that her boss said that everything was okMsP [redacted] advised Ms [redacted] to contact her if there are any further issues Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
MrL [redacted] s non-substantive response only re-enforces the original complaint, and further demonstrates DHL's complete lack of concern for its customer The original complaint was that DHL failed to deliver the package, failed to take the signed signature card from the door (where DHL claims the package was delivered), and was offered indisputable evidence in the form of video footage from the security camera, which DHL declined to reviewDHL's response to this complaint is simply "the package was left at his apartment door, unit #210", as though MrL [redacted] didn't even read my original complaint If DHL actually delivered the package, why didn't the driver take the signature card from the door? If DHL can show me the signed signature card or any evidence they actually delivered the package, this would satisfy my complaint DHL will not be able to provide any such evidence because I still have the signature card in my possession, and I have reviewed the security footage and know with 100% certainty that the driver did not enter or leave the building within minutes of delivering the package.Mr L [redacted] also responds "Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder In this case, the claim rights belong to your shipper in China as they contracted with DHL to carry the goodsYou will need to contact your shipper regarding and refund or replacement" Obviously MrL [redacted] should work on his copy-and-paste skills because my package didn't even come from China The shipper is from the Czech Republic, as MrL [redacted] would know if he actually looked it up And if MrL [redacted] had read my original complaint, he would know that I already did contact the shipper to file the claim, DHL has spoken to the shipper about this, and DHL rejected the shipper's claim All very embarrassing for DHL Regards,Jason
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHere are the following tracking number regarding this complaint: [redacted] Regards, Anna O
I do not accept response because my package made it to Ohio in time but wasn’t updated for days after reaching OhioI was informed that the package was taken to a sub station that your employee told me she had no record of the sub station locationThe following day another employee stated the sub station was in flint and didn’t send out package updatesSo basically my package was lost for days and no one in your company could tell me what happened to itPervious to this package you all shipped my my order to the wrong state which again cause my business to look bad when I didn’t receive products in time to give to my clients
DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the futureWe always seek areas of opportunity to improve our customers experience.Our contractual obligation is with the bill to party, in this case [redacted] ***Since the shipment was tendered and paid for at this location, any request for a refund would need to be filed with them directly Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office of the President
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
January 18, Revdex.com East Missouri AvePhoenix, AZ RE: Ethel Poulos - Case # [redacted] DHL appreciates being given the opportunity to again address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that the Claims department has completed its review for our customer The claim has been resolved as of January 11, and the customer has already been notified of the outcome Once again DHL would like to apologize for the service issues involved Sincerely, John G [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsDHL has researched this matterWe appreciate the feedback and have brought this to the attention of our Local Management Team for reviewWe will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July It was signed for by our customers daughter at 13:30, at address [redacted] * [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] [redacted] DHL Office of the President
DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office of the President
My tracking number is [redacted] , which has been delivered yesterday! I file this complaint just wanna make sure I won't meet this kind of situation again...Even though I know DHL must have many packages to deal with everydayHowever, I don't think they put enough effort to make sure everybody get their stuff on time
Invoice is attached to assist in determining the deficiency
January 18, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concernsDHL has fully researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team to review in order to prevent similar situations in the future Our records indicate the shipment was recovered from the wrong delivery location and delivered directly to our customer on January at 2:54pmOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, Michelle T [redacted] DHL Office of the President
March 28, Revdex.com East Missouri AvePhoenix, AZ RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Biaccount holder In this case, the claim rights belong to the shipper in India as they contracted with DHL to carry the goods The customer will need to contact the shipper or vender that the goods were ordered from to request any refund he feels may be due Once again DHL would like to apologize for any inconvenience Sincerely, Shelby R***DHL Office of the President Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I used the same address and the same box that was picked up in China from DHL I used the same company and address information to return it I do not understand how that is the wrong address The box was picked up and made the delivery I am also upset that the box was held in China for a month without letting me know what was going on I also want to know if I am still being charged $ Regards, [redacted]
January 19, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns Please advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela [redacted] M [redacted] DHL Office of the President
We do not accept the response as we are the receiver the goodsWe have paid for the shipment to the shipper While one can appreciate DHL wanting to stand by terms and conditions which would be to the shipper, DHL an reimburse the shipper But since we are not the shipper under the terms and conditions, we are still the damaged partyIf not for DHL negligence, deception, and willfully misleading to us for an entire day, we would not have been damaged After number phone calls and website updates, DHL did claim the delivery was guaranteed for delivery If DHL wants to stand behind terms and conditions, as the receiver we never signed that agreement and not bound to those policies We were damaged by the deception of DHL on the status of the deliveryWhy would any party wait until Minutes before midnight and hours after the fact to offer the truth on the status of the parcel A simple courtesy at anytime during the day or the next hours, DHL could have corrected the oversight but instead chose to drive up air cost with deceptionThe Receiver of the Goods was the party damaged by adding additional many hours and support awaiting the shipment DHL claimed their drivers delivery all hours of the night and the delivery was coming and to please waitAnd we waited! While this may be a training issue fir DHL associates, the fact occurred with little to no regard to the time and resources of the receiver is egregious with complete lack of conscience to outcome of the guaranteed deliveryWe expect to be remunerated for our undue expensesThank YouTim D***
January 22, Revdex.com East Missouri Avenue Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience Our records indicate that AWB [redacted] was to be sent from India to the U.Showever, the shipment was detained by the Indian government prior to actually being tendered to DHL Express India Once the matter between the shipper and the Indian government has been resolved, the package should be released and then tendered to DHL Express India for shipping to the U.S At this time, the matter is beyond DHL’s control Our customer will need to reach out to their vendor for further assistance Once again please extend our sincere apologies to our customer for any inconvenience Sincerely, John G [redacted] DHL Office of the President
June 14, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that this shipment was recovered and delivered to the local 7-Eleven convenient store at [redacted] ***The store manager has confirmed that this shipment was picked up by the customer on June 9, I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attentionThe shipment was billed to the shipper; we would suggest our customer contact the shipper to file a claim on the shipment or request a replacement Once again DHL would like to apologize for the service issues involvedSincerely, Jennifer B [redacted] DHL Office of the President
January 11, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding tracking number [redacted] Once again please extend our sincere apologies to our customer regarding this unfortunate incidentOur customers experience was certainly not indicative of the high service standards our customers deserve and expect Our Billing Management Team has advised that the refund was processed on January 5thThey take to business days to process and the funds will be credited to the card that was used for the transaction I can assure you that we will review this matter internally to prevent these types of situations in the future We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention Sincerely, Shelby R [redacted] DHL Office of the President
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] To the Revdex.com: At this time, I have not been contacted by DHL Express regarding complaint ID [redacted] Thank you for your help Regards, Raul Rivera
February 1, Revdex.com E Missouri AvePhoenix, AZ RE: Complaint ID # [redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns MsP***, from our billing team, has contacted Ms [redacted] for resolutionMs [redacted] advised DHL that her boss said that everything was okMsP [redacted] advised Ms [redacted] to contact her if there are any further issues Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Tara G [redacted] DHL Office of the President
MrL [redacted] s non-substantive response only re-enforces the original complaint, and further demonstrates DHL's complete lack of concern for its customer The original complaint was that DHL failed to deliver the package, failed to take the signed signature card from the door (where DHL claims the package was delivered), and was offered indisputable evidence in the form of video footage from the security camera, which DHL declined to reviewDHL's response to this complaint is simply "the package was left at his apartment door, unit #210", as though MrL [redacted] didn't even read my original complaint If DHL actually delivered the package, why didn't the driver take the signature card from the door? If DHL can show me the signed signature card or any evidence they actually delivered the package, this would satisfy my complaint DHL will not be able to provide any such evidence because I still have the signature card in my possession, and I have reviewed the security footage and know with 100% certainty that the driver did not enter or leave the building within minutes of delivering the package.Mr L [redacted] also responds "Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder In this case, the claim rights belong to your shipper in China as they contracted with DHL to carry the goodsYou will need to contact your shipper regarding and refund or replacement" Obviously MrL [redacted] should work on his copy-and-paste skills because my package didn't even come from China The shipper is from the Czech Republic, as MrL [redacted] would know if he actually looked it up And if MrL [redacted] had read my original complaint, he would know that I already did contact the shipper to file the claim, DHL has spoken to the shipper about this, and DHL rejected the shipper's claim All very embarrassing for DHL Regards,Jason
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHere are the following tracking number regarding this complaint: [redacted] Regards, Anna O
I do not accept response because my package made it to Ohio in time but wasn’t updated for days after reaching OhioI was informed that the package was taken to a sub station that your employee told me she had no record of the sub station locationThe following day another employee stated the sub station was in flint and didn’t send out package updatesSo basically my package was lost for days and no one in your company could tell me what happened to itPervious to this package you all shipped my my order to the wrong state which again cause my business to look bad when I didn’t receive products in time to give to my clients