Global Development Strategies Inc

We spoke to our technician, and when he performed the full safety inspection and diagnostic, the door had a damaged panel that was binding and the springs were too small to hold and balance the weight of the door correctly. Regardless of the state of the opener, these repairs were needed to return...

the door to full function and that he would try to repair the opener before recommended replacement. This was fully explained to the customer and the repairs were approved. A strut was installed to support the panel and prevent it from binding and the existing 192 size springs were replaced with 207 and 218 springs, one and two sizes larger, to balance the door correctly. The technician then cleaned out and rewired the opener and it was still not receiving any power. Replacement was then recommended, approved, and completed. The bottom line is that if the motor had been replaced first, the other repairs still would have been needed. The springs hold 90% of the weight of the door, and if they are not balanced and doing their part it puts strain on the opener leading to premature failure and the panel would have added to this strain and likely eventually bent or broken. Several accommodations were made with no labor charged and a $200 discount on the opener in order to complete the repair within his budget.  Despite this thorough explanation the customer has been unreasonable and is only looking for a reduction in the price.  The repair was completed as requested and agreed to for a more than fair price. We reached out to this customer to go over all of their concerns and explain everything, but they are unreasonable and are only looking for a lower price.  Our technician did everything in his power to give the customer the correct repairs and best prices possible on site, with all of the fact stated there is no reason for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The companies reply is not completely accurate. The proposal for the work was only presented on an I-pad to my 86 year old mother. She was not clear on the contents and requested a printed copy which the technician could not provide. We have spoken to GDS and they agreed that there were many duplicate charges on the invoice. We are still in the process of attempting to resolve the complaint but have been unable to speak to a supervisor.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint [redacted] has NOT been resolved, even though you closed it. I was just able to contact this company today, to schedule repair service. Based on their feedback, this needs to be reopened until the warranty repair work is done (est. 10-10-14) so I can reply.
They are to honor their warranty, free of charge, by sending a new contractor to my home to do the repair work

The lifetime warranty covers all parts to be replaced at no charge to the customer, however there is a service call fee and any applicable labor for our technician to make the repairs. This warranty does give the customer substantial savings down the road due to the part cost being covered. With...

this said, we are able agree to the customer's request to refund the extra $100 for the warranties for their satisfaction. This refund has been issued to the customer's credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good grief.  This company gains access through [redacted] and does this sort of scam on a regular basis. I specifically asked their representative if the $650 price quoted was "in line" with what other garage door services companies would charge for the same job and was told "yes" repeatedly.  Each time I asked for something in writing, I was told by the subcontractor that he could not provide anything in writing.  He only mentioned a warranty late in the service and, basically, every product from an vendor comes with an explicit, implied or statutory warranty. I was not buying a warranty and never asked for one. The only call I received was from some named "[redacted]" who said he was with Garage Door Services in Dallas, TX and he offered $150 "so I do not have to deal with the Licensing Board... that's the only reason... you got a warranty."  I told him I would offer $300 because that was the mid-range of what other companies had told me they would have charged for the same repair.  [redacted] rejected my offer.  Telling the truth about one's interaction with a company does not constitute slander. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
REJECTED. UNACCEPTABLE RESPONSE
Business
misrepresented itself on the telephone and on entering my gated community. Clearly, as an elderly person, I was taken
advantage of and scammed, charged $1,for a job worth no more than
$300.00, a sum that would have been charged by the company whose name and
reputations was wrongfully appropriated by GDS.
I will accept nothing less from this company than an admission that they
scammed me, an apology, and refund of the sum of $1,Be advised that the contractor's
license for this company is currently suspended by the California Contractors
State License Board

The springs were originally installed in early 2013, if they were the incorrect size or improperly installed they would have exhibited an issue shortly after install. Garage doors have several different components that wear down with time, and in the time that has passed since the springs were...

installed any number of variables involving these other parts could have caused a problem. From our technician's professional evaluation of the door on 10/16, the springs could not have caused the door to slip down if everything else was operating correctly and the opener was properly engaged. From his assessment it appeared that the door had been accidentally closed, causing it to come down with the car under it. Regardless, there is no way to verify what exactly caused the door to come down and result in the damage from either end. Further, per the terms of our warranty policy the client is instructed to stop use of the door if they notice a possible issue with the door and have a certified technician out, which did not take place and likely could have prevented this situation had the proper repairs been made. Based on all of the facts of the situation, we can offer to repair the door with no charge for labor and replace any parts needed at cost for client satisfaction and to make sure a returning customer is taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received one message from the company and I will return the call ASAP. After reading allthe bad reviews of this company on line I am sure they are not willing to work with me no matter what I do.
Regards,
[redacted]

On the first service visit the problem with the client's opener was determined to be the back-up battery per the technician's diagnostic and the error code displayed. When the battery was replaced it did not resolve the issue as it should have and with further diagnostics the technician determined...

there was likely a fault in the circuit board. We reached out to the client and offered to put the full amount paid for the original service call toward a replacement opener which she was happy to agree to, but then later she declined. Because the battery was not needed and the part was collected, we agreed upon a refund for the cost of $129.99. This refund has been requested and will be issued by check. The additional charges of $79.99 for a universal remote which was provided to the client and $39.99 for a safety eye adjustment service which was performed by our technician still apply. Further, had the full issue exhibited itself to begin with our technician would have recommended the opener rather than a cheaper repair option with replacing the battery.  With these repairs being declined an $89.99 standard charge for the safety inspection, diagnostic, and service call would have applied.

We apologize for the miscommunication and will be happy to honor the price quoted over the phone and will be addressing this situation with our technician. I reached out to the customer and left a voice-mail requesting a call back to confirm the resolution. Once I receive a call we will move forward...

with the reimbursement by check.

Upon completing the 21 point safety inspection and diagnostic our technicians make recommendations for repair. It's our goal to leave our customers with a fully functioning door for years to come, not to make a band-aid repair that will leave the opportunity for further issues down the road. In this...

case several parts were a concern but the customer did not wish to have them repaired and chose to go with the minimum to get the door up and running. If the client felt our cost was not fair and the repair should have only been $200, they had every opportunity to decline the service and get a second opinion. The full cost was agreed to and the repairs completed as promised, and to date we have not been contacted by the customer with any warranty concerns. Attached is the invoice signed in agreement with the repairs and pricing.

There was no message from the consumer as to why our response was rejected. Please see our original response, we have nothing more to add at this time.

Per our records it does appear the refund that was agreed to by one of our representatives on 7/14/14 was not issued to the customer's credit card. A check will be issued for the $300 reimbursement, I apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company reached out to me and told me they would replace the motor on Tuesday (April 5) between 5PM and 8PM. I was present at my home but no one showed up. I received a call saying that they could not make it out that day but would be there Wednesday (April 6) between 5PM and 8PM. Again, I was present at my home and no one showed up. This time no phone call about a reschedule or reason as to why no one showed up. A technician finally showed up on Thursday (April 7) around 6PM. I was not present at my home but my brother was. The technician explained that he was there to bend the prong back into place. This is not what was agreed upon. The motor was supposed to be replaced as stated in the companies response and per the first phone call I received. The technician left since he did not have the motor readily available to replace. I am still awaiting the new motor as promised. This issue is not resolved.
Regards,
[redacted]

The client had a $39.99 coupon, meaning they would get $50 off the normal $89.99 rate for the service call and diagnosis. There is other charges like the rollers we installed..parts and labor for $149 for the whole job. Everything was working fine so no more recommendations. This was on...

4/15/15...the client calls us back a month later on 5/14/15 and called us back which we did. The client accused us of having something to do with the motor breaking a month later. We offered a repair or replacement solution, but not for free. The client refused. We did not work on the motor. We are not responsible for $500 for a new motor...we can install one for less than that if the client is interested.Respectfully,